Lean Process Improvement Techniques
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This document outlines the topics and activities for a 10-day training course on improving service quality with lean process tools. The course covers topics such as lean process techniques, value stream mapping, six sigma DMAIC and DMADV methodologies, process performance measurement, and business process management and automation. On each day, participants work on a final project applying the concepts learned. Activities include project planning, weekly updates, and multiple reviews of a case study paper. The document also provides overviews of specific lean tools like value stream mapping, the seven wastes, and 5S workplace organization.
Lean Process Improvement Techniques
- 1. Improving Service Quality With Lean Process Tools !1
- 2. Topics: Day 1: Historical and Definition of Enterprise Quality Managing Service Level Agreements (SLAs) Final Project's activity: Project Ideation activity Day 2: Lean Process T&T (Tools and Techniques) Final Project's activity: Presentation of proposed Final Term Project Charter Day 3: Six Sigma DMAIC for process improvement Final Project's activity: Weekly update and consultation Day 4: Design For Six Sigma (DFSS - DMADV) for process/product innovation Final Project's activity: Weekly update and consultation !2
- 3. Topics: Day 5: Six Sigma Program Best Practices and Success Factors Final Project's activity: Presentation of draft version Cause Analysis or System Requirements Day 6: Process Performance Measurement and Balanced Scorecard System Final Project's activity: Weekly update and consultation Day 7: Business Process Management (BPM) Final Project's activity: Weekly update and consultation Day 8: Optimizing Process with Business Process Automation (BPA) Tools Final Project's activity: Updates on the implementation plan or experiment plan Day 9: Review and Consultation on Term Project Paper (1st review) *includes estimated impact Day 10: Final Revalida of Term Project Case Study (Final review) !3
- 4. Value Stream Mapping A Popular Lean Process Tool !4
- 5. Value Stream Mapping • Also called as VSM • Tool for identifying process wastes and bottle necks • Uses process data for identifying how to improve value stream performance • ie. Leadtime or Turn Around Time, WIP, Quality and Productivity !5
- 7. VSM Commonly Used Symbols !7 Available also in Microsoft Visio
- 8. !8 Can you interpret this VSM?
- 9. Value Stream Mapping Method !9 Define the Value Stream Draw the Current State Draw the Future State Create Improvement Plan Implement the plan Identify the gaps Monitor & Control results
- 10. !10
- 11. !11 Whose perspective do we capture in VSM?
- 12. Lean Process Improvement Techniques !12 "Design for Six Sigma + Lean Toolset", Stephen Lunau et al, Springer Publishing, 2009
- 13. lean Process Improvement Techniques Workplace 5S 7 Process Wastes Floor Layout Analysis Capacity and Queueing Process Mapping VA/NVA Analysis !13
- 14. Workplace 5S !14 • Sort • Systematize • Sweep • Standardize • Self-Discipline
- 15. 7 Process Wastes (TIMWOOD) !15
- 16. 7 Process Wastes (TIMWOOD) !16 Value Add Non-Value Add Typically 95% of the total processing time is non- value add
- 17. Floor Layout Analysis (Spaghetti Diagram) !17
- 21. Process Map & Processing Time Value Analysis !21
- 22. Updates on the Term Project Paper Due next week May 11, 2013 !22
- 23. Final Term Project's Charter • Business Case • Problem Statement, Historical Trend • Goal or Objective • Timeline • Methodology • Members and Stakeholders • Scope • Risks • Budget !23