Leverage These Effective Communication Skills to Get Your Message Across
- 2. Effective Communication G. Bryan Cornwall, PhD, MBA, PEng Associate Professor of Mechanical Engineering
- 4. Outline: Effective Communication Why it’s important Writing Speaking Listening Summary
- 5. Writing
- 6. Writing
- 7. Speaking
- 8. Effective Communication (for Work and Relationships) 1. Engaged Listening 2. Nonverbal Communication 3. Managing Stress in the Moment 4. Asserting Yourself in a Respectful Way https://www.helpguide.org/articles/relationships-communication/effective- communication.htm/
- 9. Mastering the Basics of Communication 1. Learn to Listen 2. Know Your Audience 3. Organize and Structure Your Message 4. Pay Attention to Your Non-Verbal Skills 5. Communicating is Connecting https://www.extension.harvard.edu/professional-development/blog/mastering- basics-communication
- 10. 5 Habits of Highly Effective Communicators 1. Mind the Say/Do Gap 2. Make the Complex Simple 3. Find Your Own Voice 4. Be Visible 5. Listen with Your Eyes as Well as Your Ears https://www.forbes.com/sites/susantardanico/2012/11/29/5-habits-of-highly- effective-communicators/#25560c7b19b6
- 11. 14 Ways to Improve Your Communication Skills 8. Record important presentations for posterity 9. Master the art of timing 10. Get comfortable speaking extemporaneously 11. Get to know your audience 12. Add novelty to improve audience retention 13. Focus on earning respect instead of laughs 14. Be a listener https://www.entrepreneur.com/article/300466 1. Learn the basics of nonverbal communication 2. You have to over-communicate just to communicate 3. Avoid relying on visual aids 4. Ask for honest feedback 5. Engage the audience in discussion 6. Start and end with key points 7. Use the Purpose, Importance, Preview
- 12. 7 Habits of Highly Effective People https://www.franklincovey.com/the-7-habits.html http://www.brevedy.com/7-habits-3-minutes-video/
- 13. 7 Habits of Highly Effective People: The Maturity Continuum
- 14. 7 Habits of Highly Effective People: Managing Yourself… “Inside out” means to start first with the self; even more fundamentally, to start with the most inside part of self—with your paradigms, your character, and your motives. —Stephen R. Covey
- 15. 7 Habits of Highly Effective People: Habit 5: Seek First to Understand…
- 16. Listening Exercise #1 • Get with a partner; Decide who is partner A and who is Partner B • For 3 minutes, share a story about your work: what you do, a project you are working on. The other partner will have an evaluation form. • Reverse roles (another 3 minutes)
- 19. 7 Habits of Highly Effective People: Habit 5: Seek First to Understand… Management is paid to solve problems and make decisions; that’s why we have such a tendency to rush in, to fix things. But we often fail to take the time to diagnose—to really, deeply understand the problem first. The highly effective individual seeks first to understand, then to be understood. —Stephen R. Covey
- 20. Use Empathic Listening • You are in a conflict situation and emotion is high. • Customers talk about their needs, concerns, or issues. • You are gathering input needed to solve a problem or make a decision. • You are in negotiations with someone. • You are giving feedback.
- 21. Empathic Listening: DON’Ts Judge • “I couldn’t agree more!” • “Are you out of your mind?” Probe • “Where did you get that idea?” • “So you want to quit, is that it?” Advise • “When I was in that situation…” • “You oughta…”
- 22. Empathic Listening: DOs Reflect Content • “So you are saying…” • “Is this what I understood you to say?” Reflect Feeling • “It sounds like you are frustrated about…” • “You appear really upset about this…”
- 23. Empathic Listening Exercise #2 1. Select a real-life challenge you are currently struggling with. You will have 3 minutes to explain this challenge to your partner. 2. Identify three or four key points you would like to make about this challenge.
- 24. Empathic Listening Exercise #2 • Partner A: Explain your challenge to your partner (3 minutes). • Partner B: Assume the role of the Listener —a model of Empathic Listening. • Reverse roles when you’re done (3 minutes).
- 25. 1. Listening 2. Empathy 3. Healing 4. Awareness 5. Persuasion 6. Conceptualization 7. Foresight 8. Stewardship 9. Commitment to Growth of People 10. Building Community Servant Leadership Robert K. Greenleaf (1904-1990)
- 26. The 13 Behaviors of High-Trust Leaders 1. Talk Straight 2. Demonstrate Respect 3. Create Transparency 4. Right Wrongs 5. Show Loyalty 6. Deliver Results 7. Get Better 8. Confront Reality 9. Clarify Expectations 10. Practice Accountability 11. Listen First 12. Keep Commitments 13. Extend Trust Relationship Trust
- 27. Outline: Effective Communication Why it’s important Writing Speaking Listening Trust
- 28. Effective Communication G. Bryan Cornwall, PhD, MBA, PEng Associate Professor of Mechanical Engineering
- 29. SUMMARY • Self • Strengths • Your Mission • 7 Habits: Begin with the End in Mind – or – Living Forward • Goals • Focus & Execution • Trust • Balance Wheel • Work (Business/Career), Finances, Health, Family, Spiritual, Contribution • Time Management • Financial Management • Relationships • Teams • Society