Living in a fantasy world – theoretical system implementations
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The document discusses the theoretical implementation of enterprise systems, highlighting why systems often fail and categorizing failures into four types. Key factors contributing to failure include inadequate business requirements, poor communication, and lack of support and resources. The presentation also emphasizes the importance of aligning people, processes, and technology for successful implementation.
Living in a fantasy world – theoretical system implementations
- 1. Living in a Fantasy World? The Theoretical System Implementation June 19, 2012
- 2. Housekeeping Phones are muted Use the question block for questions Copy of presentation available upon request
- 3. About Your Presenter • 25 years experience in enterprise systems – USAF Research Project (1985) – Founder of enterprise quality software company (1988) • Trusted advisor to global organizations, government agencies, and professional groups • Sr. VP Consulting KeyedIn Solutions – Helping companies align their business and technology – Focus on people, process, and then the technology – Subject matter expert on business process management – On-going research into next generation of technology for enterprise systems http://www.linkedin.com/in/johncachat
- 4. Thought for the Day It would be illogical to assume that all conditions remain stable. Spock, "The Enterprise Incident“ stardate 5027.3 4
- 5. Today’s Discussion • The theoretical implementation • Why systems fail • Four types of system failures • Consequences of system failures • Organizational risks • So, why do systems fail?
- 6. Theoretically… • System is purchased • System is implemented • All issues are known and addressed • System is activated – “the go live” • Post production support and training is performed • Company maintains the system • The consultants leave 6
- 7. Why Systems Fail • Failed to identify key business requirements • Data conversion issues • Testing is delayed • Go Live is delayed, over and over again • Reporting is inadequate • Inadequate resources – “people have full time jobs” • Project becomes adversarial • Project goes live with no post-production support 7
- 8. Four Types Of System Failures • The unmitigated disaster – millions spent, junk the system, lawsuits • The big failure – way over budget and way over time frame, with less functionality than promised • The mild failure – A little over budget, a little late, most functionality • The forthcoming failure – Under budget, on time, but…. 8
- 9. The Forthcoming Failure • Key mistakes that will haunt the organization • End users do not understand the system and revert to the old ways • Documentation is poor • Only a few employees understand the system • Key benefits not realized 9
- 10. Consequences of System Failures • Employee’s job’s become more difficult • New system with no benefits • Data lost, inaccurate, …. • Key employees quit • Company moral drops • Executives, project manager’s get fired 10
- 11. On-going Organizational Risks • Systems upgrades • New functionality • Mergers & acquisitions • Staff reductions • Employee turnovers • Changes to business processes 11
- 12. So, Why Do Systems Fail? • The people • The process • The technology • The approach – Vendors push software – Company’s buy software with poor preparation – Company’s implement software with • Inexperienced project managers • People with full time jobs • Without understanding their processes 12
- 13. How to Do Systems the Right Way Create User Models That Sit on Top of The System Use Systems Out of the Box 13
- 14. Things to Remember…. • Rare is the implementation that is under budget and on time and give users the functionality that was promised • People, Process & Technology • Culture will each technology for lunch 14
- 15. About KeyedIn Consulting Group Experts providing solutions to specific problems – Enterprise Software Selection – Project Management – Project Rescue – Business and IT Alignment – People and Process Alignment 15
- 16. Follow Keyedin Corporate Website: www.keyedin.com www.twitter.com/keyedinsolution www.linkedin.com/company/2434133?trk=tyah 16
- 18. Upcoming Webinars 6/21/12 Why Organizations Maintain Legacy Systems 6/26/12 Why Organizations Implement New Systems 6/28/12 Project Rescue: Fix It or Kill It? 7/10/12 The Replacement System: Why, How, When and Who 7/12/12 How to Successfully Engage Software Vendors & Their Software 7/17/12 Business Processes: Can’t Live With ‘Em, Can’t Live Without ‘Em 7/19/12 Support for the New System: Go Live Is Just The Beginning 7/24/12 Selecting Consultants: Just Like A Marriage–For Better Or For Worse 7/27/12 Enterprise System Implementation Strategies and Phases 7/31/12 Project Teams: People Issues, Roles and Responsibilities Register at www.keyedin.com 18
- 19. Questions & Answers & Copy of Presentation Future Webinars Contact: Shelly Bird Visit: sbird@keyedin.com www.keyedin.com 952-835-1041 ext.163