Magento WhatsApp Notifications
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This document describes the configuration and use of a Magento extension that allows sending WhatsApp notifications for various events. It outlines how to install and configure the extension, including setting API tokens and notification text for order placements, invoices, cancellations, shipments, refunds, customer registrations, inquiries and more. Screenshots are provided showing examples of WhatsApp notifications that would be sent to customers and administrators for each event type.
Magento WhatsApp Notifications
- 1. WhatsApp Notifications for Magento © Meetanshi.com 1. Extension Installation Guide 2. Configuration 3. API Settings 4. Order Placement Notification Settings 5. Order Invoice Notification Settings 6. Order Cancellation Notification Settings 7. Order Shipment Notification Settings 8. Credit Memo Notification Settings 9. Contact Inquiry Notification Settings 10. New Customer Registration Notification Settings 11. WhatsApp Notifications in Frontend
- 2. WhatsApp Notifications for Magento © Meetanshi.com 1. Extension Installation • Upload or copy all folders in the zip package to your Magento root folder. It doesn’t overwrite any existing files but just adds new files to the folder structure. • Once done, log in your Magento admin panel, go to System → Cache Management, select all caches and refresh. • Navigate to System → Configuration, if you can see the extension tab, it is installed properly. • If you get Access denied error, you need to log out admin panel and log in again. 2. Configuration To configure the extension, log in to Magento backend, move to System → Configuration → WhatsApp Notifications where you can find various settings to configure the extension. • WhatsApp Notifications: Enable or disable the WhatsApp Notifications extension. • Admin Mobile Number: Enter mobile number of admin to receive the WhatsApp Notifications. 3. API Settings First of all, buy WhatsApp message credits and get the token to configure the extension to allow sending WhatsApp notifications. • Token: Enter the token received while registration.
- 3. WhatsApp Notifications for Magento © Meetanshi.com 4. Order Placement Notification Settings The module allows to send WhatsApp notifications to both the admin and customers when an order is placed. To configure its settings, follow these steps as shown here: • Order Placement Notification: Enable order placement notification to customers. • WhatsApp Notification Text for Customers: Enter the order placement notification text to send to customers. • Order Placement Notification to Admin: Enable order placement notification to admin. • WhatsApp Notification Text for Admin: Enter order placement notification text to send to the admin.
- 4. WhatsApp Notifications for Magento © Meetanshi.com 5. Order Invoice Notification Settings Configure the below settings to send WhatsApp Notifications to admin and customers once the order invoice is generated. • Order Invoice Notification: Enable order invoice notification to customers. • WhatsApp Notification Text for Customers: Enter the order invoice notification text to send to customers. • Order Invoice Notification to Admin: Enable order invoice notification to admin. • WhatsApp Notification Text for Admin: Enter order invoice notification text to send to the admin.
- 5. WhatsApp Notifications for Magento © Meetanshi.com 6. Order Cancellation Notification Settings Notify customers that their orders are cancelled successfully via WhatsApp Notifications. Moreover, admin is also notified of a cancelled order. Follow these steps for the same: • Order Cancellation Notification: Enable order cancellation notification to customers. • WhatsApp Notification Text for Customers: Enter the order cancellation notification text to send to customers. • Order Cancellation Notification to Admin: Enable order cancellation notification to admin. • WhatsApp Notification Text for Admin: Enter order cancellation notification text to send to the admin.
- 6. WhatsApp Notifications for Magento © Meetanshi.com 7. Order Shipment Notification Settings Customers get notifications when their shipment is off for delivery. Admin is also notified for the same. This feature will be enabled when the following settings are configured: • Order Shipment Notification: Enable order shipment notification to customers. • WhatsApp Notification Text for Customers: Enter the order shipment notification text to send to customers. • Order Shipment Notification to Admin: Enable order shipment notification to admin. • WhatsApp Notification Text for Admin: Enter order shipment notification text to send to the admin.
- 7. WhatsApp Notifications for Magento © Meetanshi.com 8. Credit Memo Notification Settings To confirm with customers that their refund request has been accepted, a WhatsApp notification will be sent to customers. Similarly, admin will be sent a WhatsApp Notification when a credit memo is generated. Configure the following settings to enable this feature. • Order Credit Memo Notification: Enable order credit memo notification to customers. • WhatsApp Notification Text for Customers: Enter the order credit memo notification text to send to customers. • Order Credit Memo Notification to Admin: Enable order credit memo notification to admin. • WhatsApp Notification Text for Admin: Enter order credit memo notification text to send to the admin.
- 8. WhatsApp Notifications for Magento © Meetanshi.com 9. Contact Inquiry Notification Settings Admin is notified of a new contact inquiry. To enable this feature, configure following settings: • Contact Inquiry Notification: Enable new contact inquiry notification to admin. • WhatsApp Notification Text for Admin: Enter contact inquiry notification text to send to the admin.
- 9. WhatsApp Notifications for Magento © Meetanshi.com 10. New Customer Registration Notification Settings The admin is notified of a new customer registration via WhatsApp Notifications. To enable this notification, following settings are to configured: • New Customer Registration Notification: Enable new customer registration notification to admin. • WhatsApp Notification Text for Admin: Add new customer registration notification text to send to admin.
- 10. WhatsApp Notifications for Magento © Meetanshi.com 11. WhatsApp Notifications in Frontend • New Registration WhatsApp Notification to Admin When a customer registers a new account, admin is notified as shown below: • New Order Placement WhatsApp Notification to Customers A notification of acknowledgement of the order placement is sent to customers as shown here:
- 11. WhatsApp Notifications for Magento © Meetanshi.com • New Order Placement WhatsApp Notification to Admin Admin is notified when a new order is placed in the store as shown below: • Order Invoice Generation WhatsApp Notification to Customers When an Order Invoice is generated, a notification as shown below is sent to customers.
- 12. WhatsApp Notifications for Magento © Meetanshi.com • Order Invoice Generation WhatsApp Notification to Admin When an Order Invoice is generated, a notification is sent to Admin as shown here: • Order Shipment WhatsApp Notification to Customer Customers get notified at the time of order shipment via WhatsApp as shown below:
- 13. WhatsApp Notifications for Magento © Meetanshi.com • Order Shipment WhatsApp Notification to Admin Once the order gets shipped and shipment is generated, admin gets notified. • Refund Request WhatsApp Notification to Customer A customer gets notified of refund request approval as shown below:
- 14. WhatsApp Notifications for Magento © Meetanshi.com • Credit Memo Generation WhatsApp Notification to Admin Credit memo generation notification sent to admin as shown below: • New Contact Inquiry WhatsApp Notification to Admin Whenever a customer inquires through submitting the contact form, admin is notified as below: If you have any question about this extension, you can Contact Us, and we reply you back within a few hours.