Making IT Process Automation Work for You
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The document discusses how IT process automation can help organizations reduce costs and improve efficiency. It outlines the benefits of automation, such as improved business agility, reduced risk, and lower operational expenses. The document also discusses how IT process automation is becoming a key initiative to successfully drive down costs. It provides an example of how one company was able to significantly improve their virtual image to staff ratios and achieve rapid ROI through automation.
Making IT Process Automation Work for You
- 1. Making IT Process Automation Work for You Duncan Johnston-Watt CTO & Founder Enigmatec Corporation May 20, 2008
- 2. If only they knew … © Enigmatec Corporation 2008 Parallels Summit 2008 Slide IF ONLY THEY KNEW … WE HAVEN’T EVEN STARTED TO FIGURE OUT HOW TO MANAGE THIS STUFF YET!
- 3. Enigmatec Overview Benefits of IT Process Automation IT Process Automation & You From Runbook automation to Real-time Orchestration Summary Agenda © Enigmatec Corporation 2008 Parallels Summit 2008 Slide
- 4. Enigmatec is an IT Process Automation (aka Runbook Automation) company that helps you significantly reduce your costs by automating complex, time consuming IT processes with the result of Improving business agility and enhancing service reliability Enigmatec has pre-built automation solutions for management of virtual environments, automating server, storage and network provisioning and orchestrating business continuity and disaster recovery strategies IT process automation, is fast becoming the key initiative as it can successfully drive down costs.* Much of the critical operational processes IT staff perform manually today can be captured and automated. Automation ensures that a repeatable, defined process is consistently and accurately executed in-line with business needs Enigmatec Overview © Enigmatec Corporation 2008 Parallels Summit 2008 Slide *CIO Best Practices: Cost Containment Should Lead To Transformative IT Steven Elliot, IDC, April 2008
- 5. Improved Business Agility Reduced Risk Ensuring Compliance Accountability Reduced Operational Expenses Benefits Derived from IT Process Automation © Enigmatec Corporation 2008 Parallels Summit 2008 Slide “ Through 2012, investments in automation technology will have the highest ROI (0.9 probability).” David Williams - Gartner IT Infrastructure, Operations and Management Summit - June 2007
- 6. Issues that are driving IT Process Automation © Enigmatec Corporation 2008 Parallels Summit 2008 Slide Virtual Image Sprawl & Lifecycle Management Self Service Management Service Catalogue/Chargeback Business Continuity and Disaster Recovery Automation Improved Agility and Repurposing Reduce end to end provisioning times A leading global investment bank
- 7. From “Your Mess For Less” to “Transformational Outsourcing” Old: Transfer existing IT processes, tools New: Rationalize and Automate IT processes during transfer Goal: Drive down costs immediately; improve low-end client margins Virtualization Changes Cost Expectations Clients expect Virtualization to reduce per-server/image costs Drives need for Virtualization-specific management tools Customer Acquisition: self-service, billing, reseller support Customer Retention: technology refresh, service-level management, availability Utility Computing / Software as a Service Requires flexible pricing and self-service/self-management/self-provisioning Also drives increased demand for run-time service-level monitoring/management Managed Services Business Model is Evolving © Enigmatec Corporation 2008 Parallels Summit 2008 Slide
- 8. Reduce Staff Costs People costs are the largest component of managed services costs Fixed server/admin ratios too low Improve IT Operations Process Efficiency Inherited client processes/tools are inflexible, manual-intensive, error-prone Approval processes are stovepiped and inefficient ITIL compliance for reusability and consistency Virtualization Management Virtual Environments are highly dynamic, transient, and prone to sprawl Automation is required throughout the virtual server lifecycle: Self-Service Provisioning Upgrade, Refresh, Compliance High Availability, Disaster Recovery Run-time Service-Level Management, Decommisioning, End of Life Managed Services Operational Challenges © Enigmatec Corporation 2008 Parallels Summit 2008 Slide
- 9. IT Process Automation – A First-Order Management Requirement Automation Addresses Key Customer Demands Financial Reduces process times – approval delays and human error Reduces maintenance time – reusable, flexible workflows Improves Operations Margins and Server/Admin Ratios Technical Links service delivery (performance) and service support (device management) Shortens Learning Curve - normalizes disparate management tools Lowers Maintenance Costs – operations workflows easy to develop, modify, deploy Service Level Improves Visibility – unified server, network, & storage service-level monitoring Improves Uptime and Response Times – proactive vs. reactive (alert-driven) Competitive Advantage – documented SLA performance The Automation Advantage © Enigmatec Corporation 2008 Parallels Summit 2008 Slide
- 10. IT Process Automation Blueprint © Enigmatec Corporation 2008 Parallels Summit 2008 Slide
- 11. Case Study | Atos Origin A leading IT services company providing business consulting, systems integration and managed operations that improve the effectiveness of its clients’ Businesses Annual revenues of €5.4 bn 49,000 employees In 40 countries-> covering 146 countries with partners © Enigmatec Corporation 2008 Parallels Summit 2008 Slide
- 12. Official “Worldwide Information Technology Partner” of the International Olympic Committee (IOC) Eight-year contract for four Games Salt Lake City in 2002 (Winter Games) Athens in 2004 (Summer Games) Torino in 2006 (Winter Games) Beijing in 2008 (Summer Games) Extension for the Vancouver 2010 Olympic Winter Games and London 2012 Olympic Games The largest sports Information Technology contract ever awarded Case Study | Atos Origin © Enigmatec Corporation 2008 Parallels Summit 2008 Slide Start: Aug 8, 2008 @ 8pm
- 13. Case Study | Atos Origin © Enigmatec Corporation 2008 Parallels Summit 2008 Slide DYNAMIC RATIONALIZED BASIC
- 14. Case Study | Virtualization Savings Manual 3 People To Manage – 300 Images / 12 Physical Servers No Run Time Mgt: No End of Life Policy: No Capacity Mgt 100 Images / Admin: 4 Physical Servers / Admin Automated 2 People To Manage – 3000 Images / 50 Physical Servers Automated Run Time Mgt, End of Life, Capacity Mgt 1500 Images / Admin: 25 Physical Servers / Admin © Enigmatec Corporation 2008 Parallels Summit 2008 Slide
- 15. Case Study | Ratio Improvement and Rapid ROI © Enigmatec Corporation 2008 Parallels Summit 2008 Slide Virtual Images per FTE & 6-month Cost Savings – RAPID ROI Stage1 Stage2 Stage3 Stage4 Images Per FTE 20 40 85 200 Virtualisation Ratio 1.03 1.2 4 8 Cost per image 4500 € 3000 € 2250 € 1750 €
- 16. Run Book Automation crosses many Organisational boundaries Need to take time to gather right stakeholders Need to be willing to critically examine existing processes… Automating old processes may not give you gains expected Utility computing platform enabled this for us Be prepared for a “pseudo” run book environment Example, storage team wanted to examine RBA output before allowing execution … Essential part of learning curve Benefits come from breaking down silos and swim lanes Case Study | Lessons Learned © Enigmatec Corporation 2008 Parallels Summit 2008 Slide
- 17. From RBA to Runtime Orchestration Service Support Process Consolidation Automation of Existing IT Service Management Processes Incident Management Problem Management Change Management Configuration Management Release Management Service Delivery Process Innovation Automation of New IT Service Management Processes Service-level Management Financial Management Capacity Management IT Services Continuity Management Availability Management © Enigmatec Corporation 2008 Parallels Summit 2008 Slide Run Book Automation Runtime Orchestration
- 18. Enigmatec & Parallels IT Optimization & Automation Drive down costs which counteracts price compression Pre-requisite for SaaS due to complexity Automation as a Competitive Advantage (Jan-Jaap Jager, Parallels) Parallels Automation Focus on Service Support End-to-End Provisioning End-to-End Billing Enigmatec Orchestration Focus on Service Delivery Dynamic, Optimized Resource Management Key component of Real time Infrastructure (Gartner) Enigmatec complements Parallels Automation
- 19. IT Process Automation should be a strategic initiative in your organization as it is proven to drive down operational costs and improve business agility Enigmatec have a successful track record of delivering impressive cost savings to our customers, ensuring a very fast ROI Our focus to date has been on automating virtual and physical IT asset provisioning and lifecycle management, ITIL process automation and orchestrating disaster recovery strategies IT Process Automation can give your organization a competitive advantage in highly competitive market Summary © Enigmatec Corporation 2008 Parallels Summit 2008 Slide
- 20. Thank you
- 21. Enigmatec Management System & Solutions © Enigmatec Corporation 2008 Parallels Summit 2008 Slide EMS Automation Platform EMS Design Studio EMS Operations Portal Automation Tools Design Studio Operations Portal Automation Platform Enterprise-Class Scalable & Reliable Adapters Virtualization Provisioning Service Management COTS Applications EMS Automation Pack EMS Automation Pack EMS Automation Pack Data Center Physical & Virtual IT Applications & Tools Automation Solutions Virtualization Mgmt Disaster Recovery Storage Mgmt etc.
Editor's Notes
- #2: Making IT Process Automation Work for You Duncan Johnston-Watt, CTO & Founder, Enigmatec Corp Enigmatec is the leader in Enterprise IT Process Automation. In this short presentation we look at the benefits of IT Process Automation and explore some of the areas where Enigmatec can make this work for you by dramatically reducing the cost of service delivery while being more responsive to your customers’ needs and at the same time ensuring you realize your investment in virtualization and use this effectively to deliver real value to your customers.