Managed services overview
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Global Asset's Service Delivery department provides end-to-end technology services including managed services, technical services, and professional services. The document outlines the various service offerings within each category such as server management, network monitoring, backup services, consulting, and systems design. It emphasizes that Global Asset can help ensure clients' IT infrastructure is running efficiently and at maximum performance through preventative maintenance and support across hardware and software platforms.
Managed services overview
- 1. Empower • Transform • Perfect • Energize GLOBAL ASSET GLOBAL SERVICE DELIVERY OVERVIEW PROACTIVE ABOUT “IT” 1
- 2. Global Services Empower • Transform • Perfect • Energize Global Asset’s Service Delivery (GSD) department delivers end-to-end technology services for clients every day. 2
- 3. Global Services Empower • Transform • Perfect • Energize Service Categories Managed Services Technical Services Professional Services 3
- 4. Managed Services Overview Empower • Transform • Perfect • Energize Managed • Servers • Networks • Backups • Applications Global Asset’s managed services can help ensure that your IT 4 infrastructure is secure, reliable, scalable and running at maximum efficiency at all levels.
- 5. Managed Services Empower • Transform • Perfect • Energize • Document hardware/software changes • Test backups with restores • Monthly reports of work accomplished, work in progress, etc. • Scheduled off-time server maintenance • Install supported software upgrades • Alert client of potentially dangerous conditions Preventing IT issues BEFORE they become a problem is one of the 5 most effective strategies for helping reduce IT operating costs.
- 6. Server Management Empower • Transform • Perfect • Energize • Monitor Services • Install Updates • Check Logs • Monitor Utilization • Regular Maintenance Server management can become an unrealized expense that many 6 organizations do not have the budget or resources to take on. Partnering with the right company can help ensure that your data remains safe and up to date and remain cost effective.
- 7. Managed Networks Empower • Transform • Perfect • Energize • 24/7 Monitoring • Regular firmware updates • Utilization reporting • Real-time notification • Switches, routers or security devices With the influx of BYOD and one to one computing comes the need 7 For increased network capabilities.
- 8. Managed Backups Empower • Transform • Perfect • Energize • Custom Scheduling • Failure Troubleshooting • Test Restores • One-call Recovery • Guaranteed response times • On-site or off-site options With “big-data” comes the ever growing need for organizations to 8 ensure that their information is secure and continually backed up.
- 9. Managed Applications Empower • Transform • Perfect • Energize • Regular Maintenance • Incremental Upgrades • Technical Support • Manage Users • Monitor Usage 9
- 10. Technical Services Empower • Transform • Perfect • Energize • Deployments (CAM) • Troubleshooting • Repair (Break/Fix) • Software/Hardware Upgrades • Rack and Stack Global can provide the expertise needed to help ensure that 10 regardless of what hardware or software environment you are operating under can receive the support it needs to maximize performance.
- 11. Deployment Services - CAM Empower • Transform • Perfect • Energize • Warehousing • Imaging • Precision Delivery • Network Setup • De-Install Global can provide the expertise needed to help ensure that 11 regardless of what hardware or software environment you are operating under can receive the support it needs to maximize performance.
- 12. Troubleshooting Services Empower • Transform • Perfect • Energize • Hardware/Software • Networks • Servers/Storage • Certified Technicians • Cloud Global can provide the expertise needed to help ensure that 12 regardless of what hardware or software environment you are operating under can receive the support it needs to maximize performance.
- 13. Repair Services Empower • Transform • Perfect • Energize • Manufacturer Authorized • On-site or Depot • Parts Ordering • Case Management • Out of Warranty Global can provide the expertise needed to help ensure that 13 regardless of what hardware or software environment you are operating under can receive the support it needs to maximize performance.
- 14. Upgrade Services Empower • Transform • Perfect • Energize • Platform Migrations • Hardware Installation • Software Packaging Global can provide the expertise needed to help ensure that 14 regardless of what hardware or software environment you are operating under can receive the support it needs to maximize performance.
- 15. Rack and Stack Services Empower • Transform • Perfect • Energize • Equipment Installation • Patch Ins • Cable Management • Logistics Global can provide the expertise needed to help ensure that 15 regardless of what hardware or software environment you are operating under can receive the support it needs to maximize performance.
- 16. Professional Services Empower • Transform • Perfect • Energize • Consulting • Systems Design • Integration • Systems Engineering • Migration You wouldn’t start building a house without a blueprint and a solid 16 foundation. Your IT infrastructure should be treated no different.
- 17. Consulting Services Empower • Transform • Perfect • Energize • Process • Efficiency • Best Practices • Technology Planning You wouldn’t start building a house without a blueprint and a solid 17 foundation. Your IT infrastructure should be treated no different.
- 18. Systems Design Services Empower • Transform • Perfect • Energize • Enterprise Networking • Disaster Recovery Sites • Wireless • Cloud • Data Center Design You wouldn’t start building a house without a blueprint and a solid 18 foundation. Your IT infrastructure should be treated no different.
- 19. Integration Services Empower • Transform • Perfect • Energize • Device Configuration • Management Utilities • Turn-key Deployments • Integrate Existing Systems You wouldn’t start building a house without a blueprint and a solid 19 foundation. Your IT infrastructure should be treated no different.
- 20. Systems Engineering Services Empower • Transform • Perfect • Energize • Support for: • Networks • Server • SAN/NAS • Disaster Recovery You wouldn’t start building a house without a blueprint and a solid 20 foundation. Your IT infrastructure should be treated no different.
- 21. Migration Services Empower • Transform • Perfect • Energize • Data • Server Platform • Application • Cloud You wouldn’t start building a house without a blueprint and a solid 21 foundation. Your IT infrastructure should be treated no different.
- 22. Benefits Overview Empower • Transform • Perfect • Energize • Reduced overhead • Greater scalability • Greater efficiency • Greater network security • Scalability • Accountability Think of us as an extension of your company’s IT staff. By providing a 22 wide range of expertise across multiple platforms we can ensure that your IT infrastructure is running at peak performance.
- 23. Sales Process Empower • Transform • Perfect • Energize Many of your recovery targets are currently Gov-Ed related so it’s important to understand what vehicles are at your disposal from a legal perspective if required. Two vehicles to keep in mind when working with your clients or prospective clients include: 23
- 24. Our Client’s Speak A few words from a couple of our satisfied customers Empower • Transform • Perfect • Energize Rockwall ISD “I have been working with Zac Solutions for the past five years and they are the first vendor I consider for all of my network needs. Their workmanship, customer service, and prompt attention to my district’s needs are second to none!” CHRIS GASAWAY DIRECTOR OF TECHNOLOGY AND INFORMATION SERVICES ROCKWALL INDEPENDENT SCHOOL DISTRICT Quinlan ISD “I chose ZAC Solutions because they were the one company that took the time to come out and had answers to all my questions. Other companies we dealt with tried to oversell us with things we didn't need, and never even came out to visit our facilities. It is hard to envision doing business with a company that is going to transform your entire infrastructure, and doing the entire deal over the phone. ZAC Solutions helped us every step of the way and their knowledge and expertise were very valuable.” MIKE ROBERTS TECHNOLOGY DIRECTOR QUINLAN INDEPENDENT SCHOOL DISTRICT 24
- 25. GET In touch Contact us Empower • Transform • Perfect • Energize Address: GA 1815 Monetary Lane Suite 100 Carrollton, TX 75006 Phone: 972.695.8600 Fax: 214.975.1232 Email: info@globalassetonline.com Website: www.globalassetonline.com 25
- 26. QUESTIONS & ANSWERS Q…A Empower • Transform • Perfect • Energize 26