Manish tripathi-devenport-10-principles-km
- 1. Presented by Mr. Manish Tripathi ( I – 15-18-19) Thakur Institute of Management Studies & Research 1 Thomas Hayes “Tom” Devenport Jr. 10 principles of Knowledge Management
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- 3. About Thomas Hayes “Tom” Devenport Jr. • An American academic and author specializing in analytics, business process innovation and knowledge management • A research fellow at the MIT Initiative on the Digital Economy • The President’s Distinguished Professor in Information Technology and Management at Babson College • Director of Research at the International Institute for Analytics • Senior Advisor to Deloitte Analytics 3
- 4. About Thomas Hayes “Tom” Devenport Jr. • In 2003, was named one of the world’s 'Top 25 Consultants' by Consulting magazine • In 2005 was named one of the world’s top three analysts of business and technology by readers of Optimize magazine • Alma mater: Harvard University 4
- 5. 5 10 Principles of Knowledge Management
- 6. 6 #1 Knowledge management is expensive • Knowledge is an asset, but its effective management requires the investment of other assets, namely money and labor. • Employees need to be trained in the ways of capturing, packaging and categorizing knowledge. • And they will need the right hardware and software tools to do that. • All this costs money to organization.
- 7. 7 Spends 3.5% of its revenue on KM
- 8. 8 #2 Effective management of knowledge requires hybrid solutions involving both people and technology • We need to construct a hybrid environment that uses humans and machines. • Computers and communications systems are good at capturing, transforming and distributing highly structured knowledge that changes rapidly. • People may be expensive but they are quite accomplished at certain knowledge skills.
- 9. 9 Captured its best-process re-engineering practices in a database that combined human and computerized knowledge. Each entry was submitted to an editor, who screened it for usefulness and relevance.
- 10. 10 #3 Knowledge management is highly political • It is no secret that "knowledge is power," and thus it should not surprise anyone that knowledge management is a highly political undertaking. • If knowledge is associated with power, money and success, then it is also associated with lobbying, intrigue and backroom deals. • Astute managers will acknowledge the value of politics and cultivate its use, lobbying on behalf of knowledge.
- 11. 11 Does not allow its IT companies to export high end IT products
- 12. 12 #4 Knowledge management requires knowledge managers • Key business resources like labor and capital have substantial organizational functions devoted to their management. • Knowledge will not be well-managed until some group within a company has clear responsibility for the job. • Among the tasks that such a group might perform are collecting and categorizing knowledge, establishing a knowledge-oriented technology infrastructure and monitoring the use of knowledge.
- 13. 13 Have chief knowledge officers
- 14. 14 #5 Knowledge management benefits more from maps than models, more from markets than hierarchies • It is tempting when managing knowledge to create a hierarchical model or architecture, that would govern collection and categorization. • But most organizations are better off letting the knowledge market work, and simply providing and mapping the knowledge that its consumers seem to want.
- 15. 15 Has developed online search and retrieval system. Called the Knowledgescope, the system is effectively a map or thesaurus of more than 30,000 technical terms
- 16. 16 #6 Sharing and using knowledge are often unnatural acts • Our natural tendency is to hoard our own knowledge and look suspiciously on knowledge that comes from others. • To enter our knowledge into a system and to seek out knowledge from others is not only threatening, but also requires much effort - so we have to be highly motivated to undertake such work.
- 17. 17 Devotes 25 percent of the total performance evaluation of its customer support workers to knowledge sharing
- 18. 18 #7 Knowledge management means improving knowledge work processes • knowledge is generated, used and shared intensively through a few specific work processes. • While the details vary by company and industry, these include market research and product design and development, and even more transactional processes like order configuration and pricing. • If real improvements are to be made in knowledge management, gains must occur in these key business processes.
- 19. 19 Has developed a knowledge management platform named Eureka allowing its technicians to share tips for solving tricky or uncommon equipment problems
- 20. 20#8 Access to knowledge is only the beginning • Access is important, but successful knowledge management also requires attention and engagement. • It has been said that attention is the currency of the information age. • More active involvement with knowledge can be achieved through summarizing and reporting it to others, through role-playing and games based on usage of the knowledge and through close interaction with providers.
- 21. 21 Created a “War game” for its for managers and professionals to test their knowledge
- 22. 22#9 Knowledge management never ends • Like human resource management or financial management, there is never a time when knowledge has been fully managed. • One reason is that the categories of required knowledge are always changing. • New technologies, management approaches, regulatory issues and customer concerns are always emerging. • Companies change their strategies, organizational structures and product and service emphases. New managers and professionals have new needs for knowledge.
- 23. 23 Regularly scans the customers requirements
- 24. 24 #10 Knowledge management requires a knowledge contract • If knowledge is really becoming a more valued resource in organizations, we can expect to see more attention to the legalities of knowledge management. • Perhaps the greatest problem with increased knowledge management is the increased population of lawyers in the organization. • Intellectual property law is already the fastest- growing legal field, and it will only grow faster.
- 25. 25 Filed a suit that Fitbit poached employees who stole its trade secrets
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