Microsoft teams phone system implementation by synoptek
- 1. © 2021 Synoptek Business Cases © 2021 Synoptek
- 2. Microsoft Teams Phone System Implementation Services Enable an Aerospace Leasing Company to Simplify Administrative Needs and Save Costs 2
- 3. CASE STUDY 3 A private-held fleet leasing company that has approximately 500 owned, managed, and committed commercial jet aircrafts leased to approximately 90 airlines in over 45 countries. The leasing company was successfully able to set up a modern phone system across their enterprise. Synoptek was extremely flexible with their needs, accommodating a series of delays stemming from COVID as well as other migration needs. The company can now: • Make the most of a fully integrated solution leveraging Microsoft 365 • Drastically simplify their administrative needs • Enjoy a single profile for employees in their entire IT system Synoptek helped in migrating their existing phone system from the parent company. As part of the engagement, Synoptek implemented a range of systems including: • Microsoft Teams Phone System for PBX capabilities • eFax for seamless online fax • Poly CCX Series desk phones • Global VoIP services As a global company with users stationed in various countries, Synoptek was able to provide local dial tone for staff located outside of the United States, enabling the leasing company to maintain a unified communications platform globally. BENEFITS SOLUTION As a carve-out of a large Fortune 100 company, the leasing company needed to implement 100% of its entire corporate information technology and information systems as well as migrate from the parent phone system. They were looking to engage with a partner who could oversee a complete and full migration of the company’s entire IT systems. They conducted an RFP process to identify the best IT company who could carry out the technology migration. Synoptek was selected as the beneficiary of the full IT contract and Microsoft Teams implementation was one of the services provided. BUSINESS NEED
- 4. Microsoft Teams Phone System Implementation Helps a Private Equity Firm Quickly and Efficiently Setup a Remote Work Environment Post COVID 4
- 5. CASE STUDY 5 XPV Water Partners, a Toronto-based private equity firm that partners with, invests in, advises, and assists companies in growth and creating value. The private equity firm manages over $400 million USD of investment capital from some of the top institutional investors in North America, Europe, Middle East and Asia. As the pandemic struck, the private equity firm had to quickly set up a remote work environment so employees could seamlessly take up calls and attend to customers from the comfort of their homes. Partnering with Synoptek helped the firm in: • Successfully implementing Microsoft Teams Phone System with Direct Routing • Effectively executing a 100% work-from- home strategy • Completely replacing an existing cloud- based telephony system with a set of features delivered from Microsoft • Tightly integrating Microsoft Phone System features into their cloud experience As part of the engagement, Synoptek: • Helped the firm in purchasing and assigning Phone System and implementing Microsoft Teams Direct Routing resulting in both savings and enhanced services. • Transferred the existing phone numbers to new Teams numbers using the Teams Admin Center for configuration of Phone. • Configured auto attendants to enable external and internal callers to locate and place or transfer calls to the right department, call queue, person, or the operator. • Configured call queues to enable users to automatically put calls on hold, search for the next available call agent to handle the call and enable callers who are on hold to listen to music. • Configured numbers for services such as audio conferencing, auto attendants, and call queues. • Enabled call forwarding that allows users to take calls from anywhere while also giving them the option of forwarding to colleagues or to voicemail. • Evaluated the benefits of headsets vs. desk phones and selected the best hardware deployment strategy consisting of Poly’s CCX Series desk phones and various Poly Headsets. BENEFITS SOLUTION As the pandemic struck, the firm wanted to move to a fully-remote model, enabling work-from-home for all its employees. Given the fact that the Synoptek had previously implemented the communications solution, the private equity firm reached out to Synoptek again to enable this work-from- home environment. Synoptek recommended implementing Microsoft Teams Phone System as the perfect solution to set up the remote environment due to its excellent remote collaboration capabilities and the lack of SIP which is usually challenging for home users. BUSINESS NEED
- 6. Conclusion 6 • Through Microsoft Teams Phone System, a company can migrate its entire IT systems, employees can get a single profile, work from home can be eased and simplify administrative needs. • Synoptek has proven to be an excellent partner for companies looking to get an effective communication platform for its enterprise and set up modern phone system across the enterprise
- 7. Synoptek Overview Consulting, IT Leadership and Management Business Process and Software Solutions Business Infrastructure and System Solutions Business Applications Workforce Productivity Product Development Cybersecurity Infrastructure Performance Cloud Advancement Data Insights Synoptek is a global systems integrator and managed IT services provider that can transform your business for the better. We partner with organizations worldwide to help them navigate the ever-changing technology landscape, build solid foundations for their business, and meet their business goals. clients in 1200 countries 28 employees globally 800+ employee certifications 5000 Offices in 12 countries 3 Founded in 2001, headquartered in Irvine, CA Financial Services HealthCare Manufacturing & Distribution Retail & Online Software & Technology Higher Education K E Y F A C T S I N D U S T R I E S O F F E R I N G S
- 8. • Security program diagnostics • Unified endpoint security • Cyber threat hunting • SOC as a Service • Ransomware defense • Risk Management Framework • Managed cybersecurity services • Cloud strategy and planning • Cloud assessment services • Cloud transformation and migration • Cloud management and optimization • Managed cloud gateway Synoptek Services Portfolio • Business applications consulting • Business technology evaluation • Application integration • Business application implementation • Managed application support • Business Intelligence consulting • Data warehouse services • Big Data engineering • Data visualization and analytics • Data science and AI • Analytics as a Service • Strategic workforce planning • user enablement • Digital workplace services • Real-Time Communication (RTC) services • Product development • Application modernization • Application support & maintenance • Mobility and IoT • Quality assurance • UI/UX design and development • DevOps • Core IT infrastructure management • IT cost management • Managed database applications • Managed IT services • Data protection and security solutions • Data protection implementation and management • Data protection managed services • Disaster recovery as a service Technology Strategy and Planning M&A Planning Program and Project Management Service Management Assessment Assessment and Evaluation Data Insights Business Applications Workforce Productivity Product Development Cloud Advancement Cybersecurity Infrastructure Performance BUSINESS PROCESS & SOFTWARE SOLUTIONS BUSINESS INFRASTRUCTURE & SYSTEMS SOLUTIONS Consulting, IT Leadership and Management 8
- 9. 888.796.6783 www.synoptek.com Synoptek @synoptekservice @Synoptek © 2021 Synoptek 9
Editor's Notes
- #8: Note: This is a placeholder slide for Q&A. About Synoptek Synoptek is a global systems integrator and managed IT services provider that can transform your business for the better. We partner with organizations worldwide to help them navigate the ever-changing technology landscape, build solid foundations for their business, and meet their business goals. Our service portfolio spans many different areas of technology needs – from cloud services, cyber security, business applications, BI, and product development. We’ve been serving customers strategically since 2001, in partnership to help them realize their vision. I’d like to thank you for your time and close out with a Q&A.
- #9: Talk Assistance: Through our comprehensive set of services, we help organizations envision – and see the bigger picture; transform – by achieving their strategic goals with our technical skillsets; and evolve – by leveraging daily operations feedback. Consulting, IT Leadership, and Management: Insights and leadership to move you forward Business Applications: Business and operational efficiency to evolve your organization Data Insights: Structure and insights to help organizations make informed business decisions for today and tomorrow Product Development: The best approaches and methodologies to deliver the best product in the fastest possible time Workforce Productivity: Innovative strategies and services to empower, motivate, and secure your workforce Cybersecurity: Focused solutions to optimize cybersecurity posture Cloud Advancement: Optimize infrastructure and applications on cloud for IT growth opportunities Infrastructure Performance: Proactive management for guaranteed IT stability and compliance.