SlideShare a Scribd company logo
Social Insights
You Need a Social Strategy for Your Product


Jon Gatrell
@spatially
Pragmatic Marketing
w: www.pragmaticmarketing.com
b: www.spatiallyrelevant.org
What is your product's social strategy?
The New
Good Stuff
What is your product's social strategy?
B2B Marketing and Social Tools Lifecycle



                        . .       Everyone’s Using it



                                                          .
                                                          Not sure how to use for my job




                                                                  .
COOL FACTOR



                                                                   It’s just a time sink



              .
                        My CEO read about this
                        This thing on the airplane




                                                                       .
                  I read about this thing on
                  on this blog, looks interesting



                                                        Maybe the next thing is better




              WHY DID I THINK THIS WOULD WORK?
What is your product's social strategy?
What is your product's social strategy?
……the world is becoming too fast,
 too complex and too networked
 for any company to have all the
 answers inside.
What is your product's social strategy?
Optix 2010 Social Media Survey
What is your product's social strategy?
Considered
                    but not a
                   significant
  None               factor
   40%                      51%




          Major part of
          the program
                  9%
Source: 2009 - 2010 Pragmatic Marketing Survey
Yes, for the company
(as an individual or as the company)

                                   11%




    No
                         Yes,
   62%                 Personally
                         27%




Source: 2009 - 2010 Pragmatic Marketing Survey
#prodmgmt

#pcampmn

#prodmktg
The Valley is again pulling the wool
        Only experimenting at present          over the world’s eyes. We’ve learned
                                               nothing from the late 90’s!
                  @prdmgttype90210                  @dontweeverlearn2012



         A nuisance perpetuated by the self-
                                                It makes my eyes bleed
         absorbed

                   @notbuyingitforPM                @surlypm.noreallysurlypm



         @pmpotential: Twitter as a marketing tool has
         very interesting potential
         @planningpm: Will use more in 2010 for products
Names are changed to protect the innocent                 Source: 2009-2010 Pragmatic Marketing Survey
Twitter is a nonstop feedback loop
Optix 2010 Social Media Survey
What is your product's social strategy?
Business                       Marketing
                                                           Positioning
                                             Plan                           Plan

              Market         Market                         Buying        Customer
                                            Pricing
             Problems       Definition                      Process      Acquisition

             Win/Loss      Distribution   Buy, Build         Buyer        Customer
             Analysis        Strategy     or Partner        Personas      Retention

             Distinctive    Product         Product           User          Program
            Competence      Portfolio     Profitability     Personas     Effectiveness
Strategic




                                                                                                                      Tactical
                                                                                                                      Tactical
              Market        Strategy       Business         Planning      Programs       Readiness      Support

            Competitive      Product                                       Launch         Sales       Presentations
                                          Innovation      Requirements
             Landscape      Roadmap                                         Plan         Process        & Demos

            Technology                                        Use          Thought                      “Special”
                                                                                         Collateral
            Assessment                                     Scenarios      Leadership                      Calls

                                                             Status        Lead            Sales         Event
                                                           Dashboard     Generation        Tools        Support

                                                                         Referrals &     Channel        Channel
                                                                         References      Training       Support


© 1993-2010 Pragmatic Marketing, Inc. All rights reserved.
Source: MS&L/PRWeek 2009 Social Media Survey
Nothing will ever be attempted if
 all possible objections must be
          first overcome.
Business                       Marketing
                                                           Positioning
                                             Plan                           Plan

              Market         Market                         Buying        Customer
                                            Pricing
             Problems       Definition                      Process      Acquisition

             Win/Loss      Distribution   Buy, Build         Buyer        Customer
             Analysis        Strategy     or Partner        Personas      Retention

             Distinctive    Product         Product           User          Program
            Competence      Portfolio     Profitability     Personas     Effectiveness
Strategic




                                                                                                                      Tactical
                                                                                                                      Tactical
              Market        Strategy       Business         Planning      Programs       Readiness      Support

            Competitive      Product                                       Launch         Sales       Presentations
                                          Innovation      Requirements
             Landscape      Roadmap                                         Plan         Process        & Demos

            Technology                                        Use          Thought                      “Special”
                                                                                         Collateral
            Assessment                                     Scenarios      Leadership                      Calls

                                                             Status        Lead            Sales         Event
                                                           Dashboard     Generation        Tools        Support

                                                                         Referrals &     Channel        Channel
                                                                         References      Training       Support
© 1993-2010 Pragmatic Marketing, Inc. All rights reserved.
Be part of the 34%




   Source: MS&L/PRWeek 2009 Social Media Survey
Networks don’t have people,
  people have networks
Optix 2010 Social Media Survey
What is your product's social strategy?
The rush to start using the tools should not
outweigh the need to formulate a social
media strategy
What is your product's social strategy?
#buyers
                                                              #customers
                                                              #prodmktg
                                                      Find   #competition
                                                               #partners
                                                                #peers
                                                              #prodmgmt
http://www.flickr.com/photos/cctwebteam/1732901151/
http://www.flickr.com/photos/dullhunk/3389581452/sizes/o/
Listen
http://www.flickr.com/photos/niclindh/1389750548/sizes/o/
Learn
http://www.flickr.com/photos/wfryer/2516648940/sizes/o/
While we ponder when to begin,
      it becomes too late.
THANKS!
          Jon Gatrell
          @spatially
      Pragmatic Marketing
w: www.pragmaticmarketing.com
  b: www.spatiallyrelevant.org

More Related Content

PDF
No Such Thing As Social Products
PDF
How to keep your Product Management sanity and perspective: John Milburn (Pra...
PDF
Social Products Require Social Marketers.
PDF
Strategic Role Product Management
PPSX
Bpma scip-win-loss schwarz-
PPTX
PMG Nov 2012 Moving to Agile
PDF
Pct2010 intro toproductmanagement
PDF
Product launch doomed
No Such Thing As Social Products
How to keep your Product Management sanity and perspective: John Milburn (Pra...
Social Products Require Social Marketers.
Strategic Role Product Management
Bpma scip-win-loss schwarz-
PMG Nov 2012 Moving to Agile
Pct2010 intro toproductmanagement
Product launch doomed

What's hot (18)

PDF
Pragmatic Marketing Framework
PDF
Product Launch Doomed
PDF
The Pragmatic Marketer: Volume 8, Issue 1
PDF
Politics of Agile
PDF
Living In An Agile World: the Role of Product Management When Development Goe...
PDF
The Product Management Value Chain
PDF
Pragmatic marketing framework
PPTX
ProductCamp Boston - Rolling Slide Deck
PDF
ICON_IMJ conference2012 chapter2_マーケティング投資配分最適化
PPTX
ProductCamp Toronto 2012 Re-Engineering Your Sales Process
PPTX
Marketing services overview
PDF
Competitive Idea Book
PDF
Sigma Linked In Capabilities
PPTX
Product Marketing: A Critical Role in the Marketing Value Chain
PDF
G Commins - Sales & marketing
PDF
Product variety and Sales enablement
PDF
Insights To Growth Presentation
Pragmatic Marketing Framework
Product Launch Doomed
The Pragmatic Marketer: Volume 8, Issue 1
Politics of Agile
Living In An Agile World: the Role of Product Management When Development Goe...
The Product Management Value Chain
Pragmatic marketing framework
ProductCamp Boston - Rolling Slide Deck
ICON_IMJ conference2012 chapter2_マーケティング投資配分最適化
ProductCamp Toronto 2012 Re-Engineering Your Sales Process
Marketing services overview
Competitive Idea Book
Sigma Linked In Capabilities
Product Marketing: A Critical Role in the Marketing Value Chain
G Commins - Sales & marketing
Product variety and Sales enablement
Insights To Growth Presentation
Ad

Viewers also liked (20)

PPT
Larsine
 
PDF
Charles Chaplin
PPS
Raffles Visitor Day! Friday 21st Sept 2007
PPS
Binecuvantare
PDF
GeForce 8800 OpenGL Extensions
PPS
Improving Personal Relationhips
PDF
Luentotallennuksen pedagogisten ulottuvuuksien kehittäminen
PPT
Aqqalooraq
 
PPT
Ooliinnguaq And Knud Peter
 
PPT
Johannes Lars
 
PPT
Whbs Trip Notes
PDF
Martin karlssons vykortssamling munken och prästgatan
PPT
Web Standards Seminar 2006
PPT
Sida vs Denguecmas
PDF
Jax2001 adobe keynote
PDF
De Milieuproblematiek
PPT
A Critical Analysis Of British Mosques As An
PPT
Milieu Problematiek
PPT
Tehnoloogia Rakendamine
 
Larsine
 
Charles Chaplin
Raffles Visitor Day! Friday 21st Sept 2007
Binecuvantare
GeForce 8800 OpenGL Extensions
Improving Personal Relationhips
Luentotallennuksen pedagogisten ulottuvuuksien kehittäminen
Aqqalooraq
 
Ooliinnguaq And Knud Peter
 
Johannes Lars
 
Whbs Trip Notes
Martin karlssons vykortssamling munken och prästgatan
Web Standards Seminar 2006
Sida vs Denguecmas
Jax2001 adobe keynote
De Milieuproblematiek
A Critical Analysis Of British Mosques As An
Milieu Problematiek
Tehnoloogia Rakendamine
 
Ad

Similar to What is your product's social strategy? (20)

PDF
There’s No Such Thing as a Social Product Only Social Product Marketers and M...
PPTX
Agile ProDUCT Management Essentials for ProJECT and ProGRAM Managers
PPTX
PMI-SV: ProDUCT Mgmt Basics for ProJECT Mgrs
PPTX
StartUP Product Meetup, SF, 16May2012
PDF
Software Product Management in Web 2.0
PDF
The Craft of Thinking
PDF
Pragmatic Marketing Framework
PDF
How to be a successful agile product manager
PPTX
Want to become a product manager but dont know where to start - productcamp...
PDF
The Pragmatic Marketer: Volume 7, Issue5
PDF
Agile product owners-what ails them (philly_dayofagile)
PDF
Pragmatic Marketer Volume 8 Issue 3
PPT
1.introduction to product management
PDF
Product Launch Doomed
PDF
Product launchdoomed
PPTX
What makes up a good Competitive Intelligence program - Brian Groth - Feb 2013
PDF
The 5 Myths of Selling Hosted Services to SME Customers
PDF
The Pragmatic Marketer Volume 9 Issue 1
PDF
Socially synergistic enterprises 10 june m. baron
PDF
Intro Master3
There’s No Such Thing as a Social Product Only Social Product Marketers and M...
Agile ProDUCT Management Essentials for ProJECT and ProGRAM Managers
PMI-SV: ProDUCT Mgmt Basics for ProJECT Mgrs
StartUP Product Meetup, SF, 16May2012
Software Product Management in Web 2.0
The Craft of Thinking
Pragmatic Marketing Framework
How to be a successful agile product manager
Want to become a product manager but dont know where to start - productcamp...
The Pragmatic Marketer: Volume 7, Issue5
Agile product owners-what ails them (philly_dayofagile)
Pragmatic Marketer Volume 8 Issue 3
1.introduction to product management
Product Launch Doomed
Product launchdoomed
What makes up a good Competitive Intelligence program - Brian Groth - Feb 2013
The 5 Myths of Selling Hosted Services to SME Customers
The Pragmatic Marketer Volume 9 Issue 1
Socially synergistic enterprises 10 june m. baron
Intro Master3

More from Jon Gatrell (20)

PDF
What is a Good Product Manager?
PDF
Define Your Career Roadmap
PDF
Product Management Career Planning: Set Your Path
PPTX
What is your career plan as a tech marketer?
PPTX
What is Your Career Plan in Tech Marketing?
PPTX
Listen to the Market
PPTX
Social Insights: Listen to the Voice of the Market
PDF
Social Capital Death Match
PDF
Social Insights from the Market
PPTX
Top 25 Innovators 2010: A Case Study in Brand Awareness
PDF
Top 25 Retail Brands - Kantar Retail
PDF
Stupid Things In Product Management
PDF
Measuring Social Media For B2B
PDF
Irrational Loss Aversion
PPTX
Twitter Personas: Bot or Not?
PPT
Understand Risk in Communications and Data Breach
PPTX
Christmas is for Cookies
PDF
White House Process and Data Concerns
PDF
Gartner Influenced by Marketing
PDF
2009 Secure File Transfer Research
What is a Good Product Manager?
Define Your Career Roadmap
Product Management Career Planning: Set Your Path
What is your career plan as a tech marketer?
What is Your Career Plan in Tech Marketing?
Listen to the Market
Social Insights: Listen to the Voice of the Market
Social Capital Death Match
Social Insights from the Market
Top 25 Innovators 2010: A Case Study in Brand Awareness
Top 25 Retail Brands - Kantar Retail
Stupid Things In Product Management
Measuring Social Media For B2B
Irrational Loss Aversion
Twitter Personas: Bot or Not?
Understand Risk in Communications and Data Breach
Christmas is for Cookies
White House Process and Data Concerns
Gartner Influenced by Marketing
2009 Secure File Transfer Research

Recently uploaded (20)

PPTX
Digital-Transformation-Roadmap-for-Companies.pptx
PDF
Dropbox Q2 2025 Financial Results & Investor Presentation
PDF
Agricultural_Statistics_at_a_Glance_2022_0.pdf
PDF
Shreyas Phanse Resume: Experienced Backend Engineer | Java • Spring Boot • Ka...
PDF
7 ChatGPT Prompts to Help You Define Your Ideal Customer Profile.pdf
PDF
NewMind AI Weekly Chronicles - August'25 Week I
PPTX
Understanding_Digital_Forensics_Presentation.pptx
PPT
“AI and Expert System Decision Support & Business Intelligence Systems”
PDF
Empathic Computing: Creating Shared Understanding
PDF
Blue Purple Modern Animated Computer Science Presentation.pdf.pdf
PDF
KodekX | Application Modernization Development
PDF
Bridging biosciences and deep learning for revolutionary discoveries: a compr...
PDF
The Rise and Fall of 3GPP – Time for a Sabbatical?
PPTX
Cloud computing and distributed systems.
PDF
Mobile App Security Testing_ A Comprehensive Guide.pdf
PDF
Approach and Philosophy of On baking technology
PDF
Building Integrated photovoltaic BIPV_UPV.pdf
PDF
Unlocking AI with Model Context Protocol (MCP)
PDF
Peak of Data & AI Encore- AI for Metadata and Smarter Workflows
PDF
Advanced methodologies resolving dimensionality complications for autism neur...
Digital-Transformation-Roadmap-for-Companies.pptx
Dropbox Q2 2025 Financial Results & Investor Presentation
Agricultural_Statistics_at_a_Glance_2022_0.pdf
Shreyas Phanse Resume: Experienced Backend Engineer | Java • Spring Boot • Ka...
7 ChatGPT Prompts to Help You Define Your Ideal Customer Profile.pdf
NewMind AI Weekly Chronicles - August'25 Week I
Understanding_Digital_Forensics_Presentation.pptx
“AI and Expert System Decision Support & Business Intelligence Systems”
Empathic Computing: Creating Shared Understanding
Blue Purple Modern Animated Computer Science Presentation.pdf.pdf
KodekX | Application Modernization Development
Bridging biosciences and deep learning for revolutionary discoveries: a compr...
The Rise and Fall of 3GPP – Time for a Sabbatical?
Cloud computing and distributed systems.
Mobile App Security Testing_ A Comprehensive Guide.pdf
Approach and Philosophy of On baking technology
Building Integrated photovoltaic BIPV_UPV.pdf
Unlocking AI with Model Context Protocol (MCP)
Peak of Data & AI Encore- AI for Metadata and Smarter Workflows
Advanced methodologies resolving dimensionality complications for autism neur...

What is your product's social strategy?

  • 1. Social Insights You Need a Social Strategy for Your Product Jon Gatrell @spatially Pragmatic Marketing w: www.pragmaticmarketing.com b: www.spatiallyrelevant.org
  • 5. B2B Marketing and Social Tools Lifecycle . . Everyone’s Using it . Not sure how to use for my job . COOL FACTOR It’s just a time sink . My CEO read about this This thing on the airplane . I read about this thing on on this blog, looks interesting Maybe the next thing is better WHY DID I THINK THIS WOULD WORK?
  • 8. ……the world is becoming too fast, too complex and too networked for any company to have all the answers inside.
  • 10. Optix 2010 Social Media Survey
  • 12. Considered but not a significant None factor 40% 51% Major part of the program 9% Source: 2009 - 2010 Pragmatic Marketing Survey
  • 13. Yes, for the company (as an individual or as the company) 11% No Yes, 62% Personally 27% Source: 2009 - 2010 Pragmatic Marketing Survey
  • 15. The Valley is again pulling the wool Only experimenting at present over the world’s eyes. We’ve learned nothing from the late 90’s! @prdmgttype90210 @dontweeverlearn2012 A nuisance perpetuated by the self- It makes my eyes bleed absorbed @notbuyingitforPM @surlypm.noreallysurlypm @pmpotential: Twitter as a marketing tool has very interesting potential @planningpm: Will use more in 2010 for products Names are changed to protect the innocent Source: 2009-2010 Pragmatic Marketing Survey
  • 16. Twitter is a nonstop feedback loop
  • 17. Optix 2010 Social Media Survey
  • 19. Business Marketing Positioning Plan Plan Market Market Buying Customer Pricing Problems Definition Process Acquisition Win/Loss Distribution Buy, Build Buyer Customer Analysis Strategy or Partner Personas Retention Distinctive Product Product User Program Competence Portfolio Profitability Personas Effectiveness Strategic Tactical Tactical Market Strategy Business Planning Programs Readiness Support Competitive Product Launch Sales Presentations Innovation Requirements Landscape Roadmap Plan Process & Demos Technology Use Thought “Special” Collateral Assessment Scenarios Leadership Calls Status Lead Sales Event Dashboard Generation Tools Support Referrals & Channel Channel References Training Support © 1993-2010 Pragmatic Marketing, Inc. All rights reserved.
  • 20. Source: MS&L/PRWeek 2009 Social Media Survey
  • 21. Nothing will ever be attempted if all possible objections must be first overcome.
  • 22. Business Marketing Positioning Plan Plan Market Market Buying Customer Pricing Problems Definition Process Acquisition Win/Loss Distribution Buy, Build Buyer Customer Analysis Strategy or Partner Personas Retention Distinctive Product Product User Program Competence Portfolio Profitability Personas Effectiveness Strategic Tactical Tactical Market Strategy Business Planning Programs Readiness Support Competitive Product Launch Sales Presentations Innovation Requirements Landscape Roadmap Plan Process & Demos Technology Use Thought “Special” Collateral Assessment Scenarios Leadership Calls Status Lead Sales Event Dashboard Generation Tools Support Referrals & Channel Channel References Training Support © 1993-2010 Pragmatic Marketing, Inc. All rights reserved.
  • 23. Be part of the 34% Source: MS&L/PRWeek 2009 Social Media Survey
  • 24. Networks don’t have people, people have networks
  • 25. Optix 2010 Social Media Survey
  • 27. The rush to start using the tools should not outweigh the need to formulate a social media strategy
  • 29. #buyers #customers #prodmktg Find #competition #partners #peers #prodmgmt http://www.flickr.com/photos/cctwebteam/1732901151/
  • 34. While we ponder when to begin, it becomes too late.
  • 35. THANKS! Jon Gatrell @spatially Pragmatic Marketing w: www.pragmaticmarketing.com b: www.spatiallyrelevant.org