Navigating Technology – Part 2 – A Simple Framework for Managing IT Implementations
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The document outlines a simple framework for navigating technology projects with three key phases: plan, build, and sustain. In the plan phase, goals and requirements are defined. The build phase focuses on project governance, management, and addressing challenges. Finally, the sustain phase emphasizes user adoption, transition to operations, and continuous improvement. Key questions, best practices, and challenges are provided for each phase to help ensure successful technology navigation and execution.
Navigating Technology – Part 2 – A Simple Framework for Managing IT Implementations
- 1. Simple framework to Navigate Technology N AVIG AT ING T EC H N O L OGY – PART 2
- 2. Strategic Business Execution Framework Value, Behavior, Attitude Important Competencies Execution Excellence Integrating Processes PROPRIETARY AND CONFIDENTIAL Core Disciplines
- 3. Where in SBE does Navigating Technology fit? Navigating Technology Decision Making Project Management Problem Solving PMO Managerial Courage Process Improvement … Value, Behavior, Attitude Program Management … Important Competencies Integrating Processes Follow-through Governance Integrity Change Management Teamwork Knowledge Management Resiliency Issue and Risk Management … … PROPRIETARY AND CONFIDENTIAL Core Disciplines
- 4. How to navigate technology? A Simple Framework – Plan, Build, and Sustain Plan • • • • • Goals & Objectives Scope Requirements Capability Action Plan Navigating Technology Sustain • • • • Adoption Transition Plan (to Operations) Operating Model Continuous Improvement PROPRIETARY AND CONFIDENTIAL Build • Governance • Project Environment • Risk Management
- 5. Plan Key Questions • What are the primary project goals, and how are they tied to the strategy? • Are the goals realistic and achievable? • How well is the requirement defined? • What is the capability gap? • Is there a roadmap? an action plan? Best Practices SMARTIE System • Alignment between • Specific: the 5 “W”s project & • Measurable: quantitative organization goals &objective • Attainable: internal • 30% rule on vendor evaluation of capability management • Realistic: external evaluation of precedence • Be truthful and • Timely: is the timing right? realistic • Integrated: aligned with • Strong requirements organization’s overall objectives • Success metrics • Essential: relevance to the project’s success PROPRIETARY AND CONFIDENTIAL MoSCoW Prioritization • Must Have: Essential to the project’s success. Target fulfillment: >90% • Should Have: important considerations. Target fulfillment: > 50% • Could Have: Valuable factors. No specific target • Would Like To Have: Worthy factors. No specific target
- 6. Build Key Questions • What is the governance plan? • What is the project management approach? • Who are the stakeholders and are their expectations reasonable? • What is the vendor management plan? • Does the project have realistic scope, schedule, budget, and resources? PROPRIETARY AND CONFIDENTIAL Best Practices • Establish Project Management - Leadership - Process - Discipline • Hire the Best • Manage Vendors • Manage Risks Key Challenge's • Context ⁻ In Planning, the situation is often idealized. ⁻ But in Build, hard work beings. • Three common challenges: ⁻ Conflicts Task-based Process-based ⁻ Interpersonal ⁻ Trade-offs ⁻ Decision Making
- 7. Sustain Key Questions • What is the user adoption strategy? • What are the user “performance metrics”? • How are they tracked and monitored? • What is the transition plan to operations? • How are improvement suggestions managed? • Is there a plan for continuous improvement? PROPRIETARY AND CONFIDENTIAL Best Practices • Think from the customer’s perspective: ⁻ Make it easy for the users to adopt the technology ⁻ Remove likely excuses from using the technology • Establish robust operations. ⁻ Often receiving the least upfront attention ⁻ Define operational metrics, especially service levels. ⁻ Be very clear on the processes to manage issues, defects, enhancement requests, and service requests.
- 8. Contact Information o Email: advisor@pmoadvisory.com o Phone: 201.688.0680 o Web: www.pmoadvisory.com Management Consulting with A Social Conscience PROPRIETARY AND CONFIDENTIAL 8