NIPSTA Courses
- 1. Northeastern Illinois Public Safety Training Academy Training Solutions Building a Strong Working RelationshipwithYour Manager At any stage of employment with an organization, working effectively with the boss is a key factor for anyone’s success. Through self-assessment, individuals uncover their work style and then compare it to their manager’s. Differences and similarities of work styles are identified and specific ways to work with managers who have different work styles are developed. Participants leave the workshop with an action plan on how to remain flexible with their style as they interact with their manager. Business Writing This workshop delivers basic tips and techniques for dealing with many kinds of writing tasks, which leads to the ability to communicate to readers what they need to know. Refresh your ability to handle the mechanics of writing, including grammar, sentence structure and word choice. This course is geared to professionals at all levels who want a quick and easy approach to effective business writing. Conflict Management Conflict is inevitable and to be expected at work. Enhance your skills to manage conflict by uncovering your preferred way to resolve conflict so that you can leverage this “style”. Determine when situations call for your to utilize your preferred style as well as when another style may be more effective based on the situation you face. Customer Service Develop the mindset and skills required to meet and exceed internal or external customer expectations while cultivating strong working relationships that secure commitment and trust. Participants enhance their customer service skills by uncovering key behaviors associated with preparing, greeting, understanding, assisting and extending themselves with customers. Employee Engagement and Motivation Explore strategies for motivating yourself and others to go the extra mile. Gain insight Into the 8 features of a job that lead to employee motivation such as variety of work, autonomy and purpose.
- 2. Managing Our Differences Today, the multi-cultural and multi-generational workforce calls for team members and leaders to understand and honor the values and motivations of the people they work alongside with. Unearth the characteristics and attributes of the 5 generations that comprise today’s workforce and identify what motivates each generation. In addition, participants gain clarity on the many multi-cultural attributes and how those attributes impact decision making and problem solving. Managing Performance Learners develop the skills to set direction and goals for their direct reports and then build systems to monitor their performance. How to conduct an effective performance review is included in the seminar, including tactics to handle difficult conversations with employees who have not met performance expectations. Teamwork Strategies on how to develop a team to become cohesive and highly productive is the central theme of this seminar. The 13 elements that comprise the “DNA” of teamwork are identified and tactics to strengthen each are developed. How to deal with dysfunctional individual and team behavior is also covered. Transitioning IntoA LeadershipRole This seminar focuses on helping individuals identify the challenges associated with becoming new frontline leaders. Through an assessment, participants learn more about their leadership style and how that style needs to flexed when confronted with the many varied situations leaders find themselves dealing with.