Questions for Meaning
0 likes157 views
The document discusses a professional development program focused on the importance of asking questions in counseling and communication. It outlines various types of questions, including open, closed, summarizing, reflect-back, empathic, and tentative hunch questions, each serving distinct purposes in facilitating effective dialogue and understanding. Success in interactions relies on the ability to strategically use these questions to uncover deeper meanings and clarify information.
Questions for Meaning
- 1. 1 | MTL: The Professional Development Programme Questions for Meaning QUESTIONS FOR MEANING Use questions to find out what is going on MTL: The Professional Development Programme
- 2. 2 | MTL: The Professional Development Programme Questions for Meaning Attribution: All images are from sources where a Creative Commons license exists for commercial use. All icons are on subscription from thenounproject. All clipart is from free sources. The MTL Professional Development Programme is copyright of Manage Train Learn. Questions for Meaning Introduction: Writer Allan Pease says that there is no such thing as a natural-born salesperson, negotiator, or people manager. When someone succeeds at any of these roles, it is down to one thing: their ability to ask questions about the other person they're talking to. In counselling, your ability to discover information and bring clarity to the way ahead depends primarily on what questions you ask.
- 3. 3 | MTL: The Professional Development Programme Questions for Meaning An open question invites the replier to go where they want 1. OPEN QUESTIONS https://pixabay.com/en/old-door-ancient-door-243039/ The first stage of counselling is to explore the problem. This is when you need to use open questions. Open questions do what they say they do: they open people up. These are questions that can't be answered by a single word or phrase, such as "Yes", "No", "red", "18". Instead, they force people to give you explanations. For example, "What do you mean by that?" or "Could you tell me what happened next?"
- 4. 4 | MTL: The Professional Development Programme Questions for Meaning 2. CLOSED QUESTIONS https://pixabay.com/en/coffee-grinds-filter-cafe-924948/ Closed questions work like a filter Closed questions do the opposite of open questions: they close people down to one word or one phrase answers. That's why they are helpful in giving factual answers or checking what people have said. Closed questions often begin with "Who?", "Where?", "When?", and "Which?" type questions, as in "When did this happen?" and "What did he say?"
- 5. 5 | MTL: The Professional Development Programme Questions for Meaning https://www.flickr.com/photos/gdsteam/29310846124/ Use summarising questions to check you understand 3. SUMMARISING QUESTIONS Summarising questions can be used to sum up information. They are useful when you want to boil issues down. In a counselling session, you should get into the habit of asking summarising questions at the end of each stage, ie at the end of contracting, exploring, challenging, and solution-hunting. They ensure you understand what your employee has said and help you move on.
- 6. 6 | MTL: The Professional Development Programme Questions for Meaning 4. THE REFLECT-BACK QUESTION https://pixabay.com/en/business-woman-opening-door-1997286/ Use the reflect back question for more info Questions for confirmation and response are valuable when you want to confirm or check information with the other person. There are 3 kinds of question in this category: reflect-back; empathic; and tentative hunch questions. The reflect-back question simply echoes what someone has just said. "I couldn't do it." "You couldn't?". Invariably, people respond by giving you more information.
- 7. 7 | MTL: The Professional Development Programme Questions for Meaning https://www.flickr.com/photos/barkbud/4663269309/ Check whether your hunches are right 5. TESTING OUT QUESTIONS The Empathic Response and Tentative Hunch are ways of testing out what you think is going on with the other person. The empathic response is your a way of showing someone you recognize what they might be feeling, as in "I bet that really hurts right now, doesn't it?". The Tentative Hunch puts forward a theory for the person to confirm, as in "You smiled when I mentioned her name. Do I sense you get on really well?"
- 8. 8 | MTL: The Professional Development Programme Questions for Meaning 6. DIG DEEPER OR STAND BACK? https://www.flickr.com/photos/poptech/4911474596/ Use questions to explore what someone means In counselling, people are often dealing with issues that may be unclear to them. They will often use language that masks what they truly mean. As a helper in the process, you can ask two types of question that can either dig deeper into what is going on, known as chunking down; or stand back and look at things from a wider perspective, known as chunking up.
- 9. 9 | MTL: The Professional Development Programme Questions for Meaning You can get some meanings by analysing facts 7. CHUNKING DOWN https://pixabay.com/en/philatelist-stamp-collection-stamp-1844080/ Here are 3 examples of dig deeper, or chunking down, questions that use the reflect-back style to go deeper into what people actually mean: a. deletions, as in: "it's obvious what she wants." You ask, “Obvious?" b. distortions, as in: "You'll think me stupid.." You ask, “Stupid?" c. generalizations, as in: "She always does that..." You ask, “Always?"
- 10. 10 | MTL: The Professional Development Programme Questions for Meaning 8. CHUNKING UP https://www.flickr.com/photos/trekkingrinjani/4930552641/ You can make sense of things by seeing the big picture Here are 4 examples of chunking up questions that take a broader view: a. new angles, as in: "Can you see something positive in not getting the job?" b. wider angles, as in: "How do you think this will look in a few years' time?" c. counter-evidence, as in: "You say that you don't get on. What about other times?" d. metaphor, as in: "what does it feel like?"
- 11. 11 | MTL: The Professional Development Programme Questions for Meaning This has been a Slide Topic from Manage Train Learn AFinal Word Any exchange with others is a live, un-rehearsable, and unplannable exercise. How successful you are depends on the range of questions you can call upon and your skill at using them in the right place and at the right time. When well-chosen and well-put, good questions are your route to a successful counselling outcome.