The document provides best practices for referral marketing, including creating a written referral marketing plan, regularly "pinging" your network, instituting a birthday card marketing program, recognizing and thanking people for referrals, having lunch with potential referral sources weekly, incentivizing customers to provide referrals, asking vendors for introductions, and regularly asking clients for referrals using referral cards. It also describes tools for automating referral marketing activities like birthday cards and staying in touch with contacts.