Remote Working in a 2.0 World
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Ukoln, located at the University of Bath, focuses on digital information management, providing expertise in various areas like digital preservation and repositories, while promoting remote working culture. The document discusses the rise of remote working, its benefits, challenges, and necessary technology resources, emphasizing the importance of communication, support, and policy implementation in successful remote work environments. It concludes with the need for commitment and effective collaboration among remote workers and their organizations to achieve success.
Remote Working in a 2.0 World
- 1. UKOLN is supported by: Remote Working in a 2.0 World Online Information Seminar Tuesday 1 st December 2009 Marieke Guy Research Officer, UKOLN, University of Bath www.bath.ac.uk This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
- 2. Introduction to UKOLN UKOLN is a National centre of expertise in digital information management Library and cataloguing background Located at the University of Bath Funded by JISC and MLA to advise UK HE and FE communities and the cultural heritage sector Many areas of work including: Digital preservation: DCC Metadata, registry work Repositories: eBank, Intute, SWORD, DRIVER Dissemination: Ariadne, International Journal of Digital Curation eScience: eCrystals….etc.
- 3. Introduction to Me Been at UKOLN 9 years Member of the Community & Outreach Team Currently working on: Series of MLA workshops on Web 2.0 and social networking Digital preservation work Chair of the Institutional Web Management Workshop Previous roles/projects include: Good APIs project, JISC-PoWR, JISC Standards Catalogue, QA Focus, SPP Project Manager, ePrints UK project manager, Public Library Focus work, NOF-digitise, Web Magazines
- 4. Me as a Remote Worker Started working from home in April 2008 Remote worker champion for UKOLN in July 2008 Started up Ramblings of a Remote Worker blog in September 2008 Published almost 140 posts, many guest blog posts Written number of articles Supported community Won Remote Worker category of Remote Worker Awards in September 2009 Continue to be interested in this area: both technology and culture
- 6. Today’s Resources All resources (and more) linked with Delicious tag: http://delicious.com/mariekeguy/online2009 All remote working resources linked with http://delicious.com/mariekeguy/remoteworking over 200 articles All ppts etc will be available from my blog http://remoteworker.wordpress.com/ And Slideshare: http://www.slideshare.net/MariekeGuy/ Feel free to email me (m.guy@ukoln.ac.uk) or follow me on Twitter (mariekeguy)
- 7. Work is becoming something you do, not a place you go to http://www.flickr.com/photos/latteart/2547757031/
- 8. What’s a Remote Worker? Anyone who works from home (occasionally or full-time) Anyone who works beyond the office Anyone who works in a virtual team Somebody outside the pond Esther Schindler’s four ways in which a RW can operate: At a fixed location at the employee’s home At different offices At a client site As a true nomad or ‘road warrior’
- 9. Why Remote Working? Work-life balance Flexibility Work on the go Separate sites Loyalty and reduced absenteeism, staff retention Ability to recruit from anywhere Productivity Work continuity Environment Reduction of overheads
- 10. Remote Working on the Rise Right to request flexible working extended (April 2009) - 4.5m parents eligible Currently one-fifth of the UK workforce does some work from home (UK Office for National Statistics records) 90% of these are in managerial, professional, technical and skilled trades Consider the effect of: Recession – cutting overheads Pandemic – swine flu, need for risk management strategy Environment Weather - snow
- 11. Challenges Loss of face-to-face contact Connection/collaboration with the team Perceptions of remote workers Morale Blurred boundaries Organisational issues Corporate identity Management approach Trust Budget Culture Technical issues Support Security
- 12. The ideal solution for most employees who work remotely is for the set-up at home to replicate the set-up in the office http://www.flickr.com/photos/jakesdad/2838195408/
- 13. Getting a RW started Hardware PC, monitor, printer, keyboard, laptop, DVD rewriters, scanners, audio & video equipment, headset, speakers, phone, etc. Software All the programmes they have in the office, and more! User accounts Remote access to email, calendar etc. Broadband and Wireless Offer options, reviews, support alternatives VPN (SSL) Introduction to the organisation Overview of systems, servers, Web site and Intranet
- 14. Technology is about connections - connecting people to each other, to ideas, and to possibilities TECHNOLOGY
- 15. Communications Tools Email Telephony VOIP Skype, vontage Online Chat AIM, Skype, SMS, IRC, Jabber, Social Networking – Facebook, Linkedin, Xing, Microblogging –Twitter, Yammer, Jaiku RSS – Google reader Recommendation services – Friend Feed Blogs
- 16. Collaborative Working Tools Wikis Shared applications Google docs Project management tools Bookmarking tools Delicious, Connotea File transfer Calendars Google Calendar
- 17. Virtual Meetings Access Grid Virtual Room Videoconferencing System (VRVS) Skype Tokbox Webinars – GotoWebinar, Elluminate… Value of community – support from outside the pond Cultural issues?
- 18. Mobile Devices Smartphones, PDAs, Blackberries, laptops Make sure they are added in a structured way – record all devices – ID number Handset envy? Maintain all devices Making your data (Intranet etc.) available on mobile devices Mobile unified communications – bringing data back Mobile broadband – dongles, 3G Security issues – both data (encryption?) and actual devices (locks)
- 19. Working on the Move Hardware – Smart phone, laptop, camera, various back up devices, 3G, modem, data access on phone Software - Skype, Twitter, TripAdvisor, Flickr, Facebook, Linkedin Apps - currency, rail and travel services, flight status, airline Seat Guide, quickVoice, PayPal See ‘Travelling Kit for a Remote Worker’ Issues Expense of data abroad Time zones Jetlag Why not work from another country? See Remote Remote Working
- 20. Technical Support Tracking system Logging support calls, detailed audit trails Create online documentation FAQs, self-help tools Remote assistance/access (windows/LINUX), remote PC diagnostic tools Problems tend to cover connectivity, access rights, equipment support and application software Availability of staff Give RWs freedom to support themselves, feedback Security - anti-malware, firewall, data encryption software Security of data (greater risk of loss or theft?), Laptop encryption
- 21. Amplified Conferences Video Streaming Assigning a tag Creative Commons Sharing available resources PPTs – Slideshare Photos - Flickr Video – YouTube Podcasts – Podomatic Promote your resources
- 22. http://www.flickr.com/photos/a440/512348882/ POLICY When a boardroom policy is being created it should always keep practical implementation at the front of its mind
- 23. Policies Set them up in advance Make them clear and transparent But also make them flexible Cover: Eligibility, availability, contact procedures, workspace requirements, equipment and usage, expenses, training, ownership, etc. Questions for consideration: Can they use their own PC if they chose? Can they use their work PC for home use? Can other people use their PC? Observe the development of effective patterns of usage rather than dictate
- 24. Improving Morale RW fodder - self-sufficiency, self-belief and the ability to motivate themselves Inclusion and Support Shared Goals Time management Commitment From remote workers From all other staff From management From IT services Responsibility Feedback mechanisms – for RW and from team leader
- 25. A Support Framework UKOLN Iterative process RW community RW champion JISC project Location Independent Working 40 staff Training and handbook Support Framework = Technology + Policies and Procedures + Commitment + Feedback
- 26. Public Sector Barriers UKOLN is aware that there can be some barriers to use of Web 2.0 services (legal, cultural, financial, technical, resource wise etc.) in the public sector Is this still a problem when working from home? Time to develop a Business Case like Dumbartonshire Take a risk management approach Use the risks & opportunities framework Be well informed
- 27. Conclusions Research on virtual teams - 90/10 rule, i.e. that to work effectively they should comprise 90% people, 10% technology Communication and community are key Inclusion and support Shared goals Encourage constructive feedback Policies and procedures A connected remote worker requires commitment from everyone in your organisation
- 28. COMMITMENT UKOLN remote workers