Scaling SharePoint
- 2. Emily Mancini Architect Information Architect, Customer Experience Evangelist, & UX Specialist Formerly an Office 365 Platform Owner and Trainer emilymancini.com linkedin.com/in/eemancini @eemancini
- 3. Derek Cash-Peterson Principal Architect Professional developer since 1999 Working with SharePoint since 2006 https://spdcp.com linkedin.com/in/derek-cash-peterson-6320752 @spdcp https://github.com/dcashpeterson/Public-Samples
- 5. Generate demand Identify toe hold Customer experience Inclusive environment Manage demand Governance Self-Service Align with business Scale demand Steering Committee Strategic Plan
- 7. Generate demand by focusing on: Which tools are best for the organization Integration in Office 365 Productivity training
- 10. Creating a personalized experience by focusing on: Generating buzz Branding Individualized content Localization
- 13. Navigate to SharePoint Site Open document and begin editing Encounter error Navigate to ticket system Input ticket Coordinate time to troubleshoot Meet to troubleshoot Ticket closure Baseline Touchpoints SharePoint Coauthoring Error Customer Journey
- 14. Time 2-5 minutes 2 hours 5 minutes 3 minutes 6 minutes 3 days 30 minutes Evidence Error message; screenshot Ticket # Ticket notes Customer Journey Navigate to SharePoint Site Opens document and begin editing Encounters error Navigate to ticket system Input ticket Coordinate time to troubleshoot Meet to troubleshoot Ticket closure email Frontstage Actions Virtual meeting Closes ticket Backstage Actions Support Processes Line of Interaction SharePoint Coauthoring Error Service Map Line of Visibility Line of Internal Interaction Ticket Queue Word Processing Software External supportSite Analytics IT Service ManagementSingle Sign On Virtual Conference Email
- 15. Create a seamless customer experience by focusing on: Consistency across touchpoints Building relationships
- 18. Audit Type Purpose Cadence New Team Site & Communication Site Creation -Ensure Team Site creators have gone through required training -Reduce duplication of sites in environment -Ensure Communication Sites are built in partnership with IT Daily Subsite Creation -Ensure best practices are being followed to utilize hub sites; not subsites Daily Public Team Sites -Ensure team sites aren’t used as communication sites Monthly Sites Without Owners -Ensure consistent business ownership of content Quarterly External Users without Activity in Past 90 days -Ensure external access is removed for discontinued relationships Quarterly Team Sites without Activity in Past 90 Days -Ensure all sites in our environment are in actively in use Quarterly Sites with Broken Links -Ensure accuracy of data in our sites Quarterly
- 19. Create a governance plan by focusing on: Asking lots of questions first Socializing governance with site owners Implementing auditing
- 21. Site designs as governance support providing consistent: • Site set up • Site columns & content types • Navigation • Theming
- 23. Launch self-service by focusing on: Identifying champions Partnering in site development Today 11:20 AM – 12:30 PM SharePoint Site Designs: Vision and Reality Marc Anderson Creating long-term support
- 25. Support self-service by focusing on: Aligning goals with the business Communicating expectations to leaders Celebrating Site Owners’ successes
- 27. Establish a steering committee by focusing on: Increasing visibility into Office 365 metrics and project queue Aligning Office 365 needs with business and culture goals Highlighting risk of keeping status quo
- 29. Run an effective steering committee by focusing on: Routine project prioritization & communication Align requests with company goals Create visibility for company into project queue
- 31. Establish a strategic plan by focusing on: Department-level goals Enterprise-level solutions Transparency
- 33. 11:20 AM – 12:30 PM- SharePoint Site Designs: Vision and Reality, Marc Anderson Good Customer Experience Demands Organizational Fluidity User Experience vs. Customer Experience: What's the Difference? SharePoint Site Design and Site Script Overview SharePoint and Office 365 Governance Policies and Guidelines Questions
- 34. THANK YOU!