IMTS 2014
Tim Jager 
Selecting and Working with 
a Systems Integrator
Presenter Info 
Tim Jager, PE 
Project Director, Sr. Management 
B.S. in Mechanical Engineering 
University of Illinois. 
TIM JAGER Licensed Professional Engineer – Control Systems 
Joined DMC in 1999
DMC Company Profile 
Established in 1996, offices in Chicago, Boston & 
Denver & customers throughout the world 
Industries Served: 
Automotive 
Chemical and Food 
Processing 
Electronics 
Hydraulics 
Laboratory Testing 
Machine Tool 
Material Handling 
Metal Converting 
Packaging 
Pharmaceutical 
Printing & Textiles 
Semiconductor 
Medical 
70+ 
employees & growing
Areas of Expertise
MANUFACTURING 
AUTOMATION & INTELLIGENCE 
PLC Programming 
Motion Control 
Engineering & 
Servo Systems 
HMI & SCADA 
Expertise 
Vision Inspection 
Expertise 
Intelligent Data 
& Web Based 
Systems 
Robotics
TEST & MEASUREMENT AUTOMATION 
LabVIEW 
Development 
NI FPGA 
Machine Vision 
NI Real-Time 
Test Stand Design 
Data Analysis & 
Reporting
CUSTOM SOFTWARE 
& HARDWARE DEVELOPMENT 
Product 
Development 
Embedded 
Design & 
Programming 
SDK, API 
& Driver 
Development 
PC Application 
Development 
Web Application, 
Mobile 
App Development 
Database Systems
MICROSOFT CONSULTING SERVICES 
INDIVIDUAL 
CERTIFICATIONS 
10 
10 
5 
5
System Integrator (SI): 
Brings together component 
subsystems into a whole…..and 
ensures those subsystems function 
together
Why
Agenda 
1. When to use a Systems Integrator 
2. Selecting a Systems Integrator….and 
Some Alternatives 
3. Dos & Don’t of a successful SI relationship
When to use a Systems 
Integrator?
When to use a Systems Integrator 
When you want to Focus on your core: 
Competency 
Strengths 
Beliefs
When to use a Systems Integrator 
When you need expertise…
When to use a Systems Integrator 
When the end customer specifies a different 
PLC platform
When to use a Systems Integrator 
When you need an influx of new ideas
When to use a Systems Integrator 
When you need a jump start
When to use a Systems Integrator 
Short-term Help 
Tim, you did a 
Great Job! 
Now Get Out!
When to use a Systems Integrator 
When you’re in an 
Emergency…. 
…And You need a 
problem solver
Selecting a 
Systems Integrator
Selecting a Systems Integrator 
Firm Stability
Selecting a Systems Integrator 
Firm Stability
Selecting a Systems Integrator 
Firm size 
• Too big? 
• Too small? 
Hardware vs. Software 
• Too hard? 
• Too soft? 
How busy are they? 
• Too Hot? 
• Too Cold? …Think Goldilocks 
& The 3 Bears
Selecting a System Integrator 
Technology Expertise vs. Industry Experience
Selecting a System Integrator 
Technology 
Expertise 
Industry 
Experience 
VS.
Selecting a System Integrator
Selecting a System Integrator 
Can Do VS. Have Done 
Can Do vs. 
Have Done
Selecting a System Integrator 
Certifications
Selecting a System Integrator 
Reference Checks
Selecting a System Integrator 
Listen to questions asked by 
potential SI
Selecting a System Integrator 
Plays well with others
Selecting a System Integrator 
Identify their 
commercial interests
Selecting a System Integrator 
Transparency? 
Open-door policy?
Alternatives
Alternatives 
Freelancers & Technical 
Staffing Agencies
Alternatives 
Freelancers
Alternatives 
Remember: There will always be a cheaper 
option…… but you get what you pay for.
Alternatives 
Hire your own!
Dos & Don’ts 
for a successful 
SI Relationship
DDoos’s && DDoonn’ts’ts 
Do –A starter project
Dos & Don’ts 
Do -Communicate!
Dos & Don’ts 
Do - Add your own expertise.
Dos & Don’ts 
Do - Be Realistic
Dos & Don’ts 
Do – Predict Failure
Dos & Don’ts 
Don’t - Assume your integrator will 
be ready for you anytime you call.
Dos & Don’ts 
Do – Be Specific… Or you may get 
what you asked for
Dos & Don’ts 
Don’t - Expect software to fix 
hardware problems.
Dos & Don’ts 
Do – Discuss and Understand the SI’s 
software licensing policies.
Dos & Don’ts 
Do - Learn from the Integrator
Dos & Don’ts 
Don’t- Ignore an over-budget 
situation
Dos & Don’ts 
Hey Boss, the 
system just made 
its first part! 
Ship it! 
Don’t- Ship early.
Dos & Don’ts 
Price Spec Flexibility Risk 
Fixed-Bid Guaranteed Rigid 
System 
Integrator 
Hourly Variable Fluid Customer 
Do- Weigh cost options
Dos & Don’ts 
Do- Negotiate
Questions?
Tim Jager 
312.428.4135 
Tim.Jager@dmcinfo.com 
www.dmcinfo.com 
Feel free to call me 
312-428-4135

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Selecting and Working with a Systems Integrator