Session 5- Survey Your Customers
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The document highlights the importance of conducting customer surveys to understand their needs and preferences better. It outlines how surveys can provide valuable sales information, improve customer retention, and ultimately increase revenue. Key benefits include demonstrating care for customers and making informed business decisions based on their feedback.
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Session 5- Survey Your Customers
- 2. How DoYou KnowWhat TheyWant? Don’t GuessWhatYOUThinkThey Want AskThem.
- 3. Surveys Make Money. Don’t GuessWhatYOUThinkThey Want AskThem.
- 4. Survey Everyone Customers, Ex-customers, Prospects Session 5
- 5. WhatWe’ll Be CoveringToday… • The final piece to your Strategic Marketing Message • The one project that will return big bucks • Surveying your customer base • Simple to do • Step by step directions • Everything you need
- 6. Why Survey? • Demonstrate you care about your customers. • Tells your customers you want to improve. • Give you great sales information. • It’s easy to administer. • Help you sell more services and products. • Improve your customer retention. • Shows how to keep customers longer. SURVEYS MAKEYOU MONEY
- 7. Let’s take a look at a real client survey… We had a country store tell us “our customers are different” “The need to see our stuff” “We’re not sure if launching an online store is worth it”… Our answer- SURVEYTHEM
- 8. Previous slide was the video. This was removed for the ability to save this as a slide show for sharing. To view the video contact us at Info@MyMarketingSucks.com
- 9. WhereTo UseYour Survey Results? #1 – Get More Customers #2 – Get Customers Spending More #3 – Get Customers Lasting Longer
- 11. GO SURVEY SOME PEOPLE!
Editor's Notes
- #9: Previous slide was the video. This was removed for the ability to save this as a slide show for sharing. To view the video contact us at Info@MyMarketingSucks.com