Skybuffer Intelligent SAP User Experience :: Order-To-Cash Demo Scenario
- 1. Developer: Skybuffer AS, Norway SAP Add-on: Intelligent Decision Dimensions Package: Action Cards, Conversational Actions Version: 3.2 Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E hi@skybuffer.com FOR SKYBUFFER CLIENTS ONLY DEMO: ORDER-TO-CASH POWERED BY SKYBUFFER INTELLIGENT USER EXPERIENCE
- 2. Order-to-Cash Chapter 1: Introduction. Meet Customer and Create Sales Quotation Joi Virtual Assistant Ian Fleming Sales Person William Bradley Pitt Customer
- 3. Scene 1: User Authentication thanks to Integration with Fiori Launchpad Main character: Ian | Page 02 ORDER-TO-CASH In his every-day activities Ian, the Sales Person, actively uses help of Joi, his Intelligent Assistant. Normally, for SAP users there is a procedure of ID authorization via email or sms with a validation code sent to the user’s email or mobile number indicated in SAP. But when logged in Fiori, he is automatically authenticated in his chat with Joi and can get immediate access to SAP data Wow, Joi recognizes me ☺
- 4. Scene 2: Necessity to get Customer’s Contact Details Main character: Ian | Page 03 ORDER-TO-CASH Ian is going to see a lead customer for business talks in order to sign a contract. He needs to check the Customer’s contact details to call him and confirm the appointment. So he asks Joi for help. He Is just to provide the customer’s company ID, and Joi instantly gets a list of customers to choose from. Let’s see if Joi can help me find this customer quickly
- 5. SAP Backend: Customer’s Contact Details Main character: William | Page 04 ORDER-TO-CASH SAP details on William Bradley Pitt Absolutely right, that’s me
- 6. Scene 3: Ian Meets William Main character: Ian | Page 05 OPEN ITEMS LIST Ian calls the customer, confirms the meeting, goes to see him and has business talks. Agreed, Mr Pitt! Let’s ask Joi to create a sales quotation, then! Hello, Mr Pitt! So we are meeting today, aren’t we? Very good, I’m on my way, thank you. Can she really do it?
- 7. Scene 4: Having a Sales Quotation Registered Main character: Ian | Page 06 ORDER-TO-CASH Having decided to place a Sales Quotation, Ian asks Joi to create this document and have it registered in SAP I’ll ask Joi to help us create a sales quotation, she’ll do it in no time
- 8. SAP Backend: Sales Quotation Main character: SAP | Page 07 ORDER-TO-CASH The sales quotation registered in the system
- 9. Intelligent User Experience Dialogue Main character: Joi | Page 08 ORDER-TO-CASH Skybuffer Intelligent User Experience dialogue on asking customer’s contact details and creating a sales quotation
- 10. Order-to-Cash Chapter 2: Assessing the Customer’s Creditworthiness and Preparing a Sales Order Joi Virtual Assistant Mark Anthony Sales Manager William Bradley Pitt Customer
- 11. Scene 1: Sales Manager Reviews Sales Quotations Main character: Mark Anthony | Page 10 ORDER-TO-CASH Mark Anthony, the Sales Manager, reviews the list of sales quotations (SAP Backend / Intelligent User Experience dialogue)
- 12. Scene 2: Sales Manager Checks the Customer’s Open Items Main character: Mark Anthony | Page 11 ORDER-TO-CASH Mark Anthony sees the quotation created recently and wants to check the customer’s creditworthiness to decide if it is sensible to deal with them. So he asks Joi to display the customer’s open items first. I
- 13. Scene 3: Sales Manager Checks the Customer’s Credit Limit Main character: Mark Anthony | Page 12 ORDER-TO-CASH Now Mark Anthony needs to check the customer’s credit limit I
- 14. Scene 4: Sales Manager Checks the Materials Availability in the Required Quantity Main character: Mark Anthony | Page 13 ORDER-TO-CASH Mark Anthony takes a positive decision on this Customer and decides to meet his quotation. So he checks if the requested materials are available in the necessary quantity. I Yeah I guess we can trust this customer, let’s see if we have sufficient stock.
- 15. SAP Backend: Materials Availability Main character: SAP | Page 14 ORDER-TO-CASH Materials availability in SAP
- 16. Scene 5: Sales Manager Makes a Sales Order Main character: Mark Anthony | Page 15 ORDER-TO-CASH Having checked everything, Mark Anthony converts the sales quotation into the sales order I
- 17. Intelligent User Experience Dialogue (Part 1) Main character: Joi | Page 16 ORDER-TO-CASH Skybuffer Intelligent User Experience dialogue (part 1) on the process of taking a decision to create a sales order based on sales quotation
- 18. Intelligent User Experience Dialogue (Part 2) Main character: Joi | Page 17 ORDER-TO-CASH Skybuffer Intelligent User Experience dialogue (part 2) on the process of taking a decision to create a sales order based on sales quotation
- 19. Order-to-Cash Chapter 3: Creating Outbound Delivery Based on Sales Order Joi Virtual Assistant Jack Sparrow Logistics Manager
- 20. Scene 1: Logistician Checks Sales Orders Main character: Jack | Page 19 ORDER-TO-CASH At his working place Jack, the logistician, needs to study the sales orders to start delivering the goods. He asks Joi for a list of orders and starts processing them one by one Let’s start with order 290….
- 21. SAP Backend Main character: SAP | Page 20 ORDER-TO-CASH Open sales orders in SAP
- 22. Scene 2: Logistician Creates Outbound Delivery Main character: Jack | Page 21 ORDER-TO-CASH Jack asks Joi to post an outbound delivery document in SAP so that the goods shipment can be arranged. Joi will help me do it quickly
- 23. SAP Backend Main character: SAP | Page 22 ORDER-TO-CASH Outbound delivery 80000094 created in SAP
- 24. Scene 3: Logistician Posts Goods Issue Main character: Jack | Page 23 ORDER-TO-CASH Now Jack completes the delivery process by confirming the fact that the goods have been removed from storage and shipped to the customer. So he posts the goods issue in SAP via Joi. And now a final touch… goods issue posting
- 25. SAP Backend Main character: SAP | Page 24 ORDER-TO-CASH Goods issue 4900000102 posted in SAP
- 26. Scene 4: Light-Hearted Small Talk Main character: Jack | Page 25 ORDER-TO-CASH Jack feels so thankful to the chatbot for her efficient assistance that he can’t help expressing his gratitude and warm feelings. Still more excited he feels when Joi responds to his compliments in an absolutely human way. Isn’t she absolutely fantastic?!?!
- 27. DEMO: ORDER-TO-CASH POWERED BY SKYBUFFER Developer: Skybuffer AS, Norway Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E hi@skybuffer.com FAST RELIABLE INTELLIGENT INNOVATIVE