Skybuffer Intelligent Decision Dimensions March 2022
- 1. SAP Partner: Skybuffer SAP Add-on: Intelligent Decision Dimensions (official SAP certified add-on developed by Skybuffer) Package: Conversational Actions (developed on top of SAP Conversational AI), Hybrid Chats, Action Cards Version: 3.2 Intelligent Decision Dimensions Holistic Cognitive Automation of Your Corporate Environment
- 2. What Skybuffer Offers? Out-of-the-box AI content Offer 1 Responsible Company Contract Seamless operator step-in Analysis and reporting Public or hybrid cloud infrastructure Digital core integration SAP technology platform Employees’ Support and Productivity Employees’ support automation Productivity increase Customer Support and Lead Generation Customer support Targeted marketing Leads generation
- 3. What Ensures Fast Profit and ROI? Intelligent Decision Dimensions (IDD) • Flexible architecture for public or hybrid cloud • Recognized AI methodology • Community-driven turnkey content • Seamless human expertise involvement • Certified integration components • Prebuilt business intelligence warehouse and reporting • Enterprise-level platform Employees efficiency in weeks Automation level in first months Languages supported 100+ 80% +25% Leads generation ×2
- 4. Intelligent Decision Dimensions Digital Assistant Efficient Self-Services for your customers, partners and employees together with hybrid mode of joint work of digital assistant and contact center Turnkey Solution allows connecting to SAP digital core and launching within days 100% Fixed Price of the solution comprising customization and integration into your IT landscape having systems of various vendors
- 5. Intelligent Decision Dimensions Operator’s Automated Hybrid Workplace Omnichannel contact center with Automatic Categorization of all requests, their on-premise logging and conducting dialogues in real-time mode with Digital Assistant and On-Demand Human Operator Step In, when necessary and/or appropriate Monitoring of all dialogues with AI, conversations immediate automatic categorization allowing Managing Operators Authorization for the conversation topics, saving history of conversations On-Premise
- 6. Intelligent Decision Dimensions Analytics and Reporting of Any Complexity Level Analytics and reporting of Any Complexity Level to develop and refine the cognitive automation model, created on the basis of BI model to log and process users’ requests in real-time mode 100% automated and transparent reporting contributes to Every-Day Finding the Ways to increase the cognitive automation level and Boost Competitive Advantages of rendering services to B2C и B2B. clients
- 7. Digital Core-Embedded AI Content Out-of-the-Box Lines of Business Supply Chain Management Order-to-Cash Enterprise Assets Management Finance and Controlling Human Capital Management User Management Customer Support Corporate Portfolio and Projects procurement processes in chats with media and codes scanning support all kinds of HR processes without having to log into the system track projects’ dates, costs and report statuses directly in MS Teams process assets, work orders, notifications and measurements get access to financial and controlling data from anywhere trouble-free instant access to data for authorized users empower sales team with cognitive tools to close deals faster ideal balance of AI and human intelligence for high-quality support
- 8. Digital Core-Embedded AI Content Out-of-the-Box Communication Channels including voice messages, date picker, images, contextual menu, etc. automatic message format adjustment to support “no buttons” mode full support of most raising messenger power of most popular social network to serve your clients and generate leads support your team and clients in IRC-style messenger employees can chat to any system in IT landscape to increase productivity support your clients from Skype to unlock additional service potential Alexa, Google Assistant, SIP, P2P calls, including IVR any messenger or social network platform that you’d like us to integrate into
- 10. Intelligent Decision Dimensions Entitlement Chatbot maintenance, live chat and conversations analysis applications 1,000 chat sessions included, each additional session is $0.12 WORKPLACE €200 / operator / month Conversational AI skills package CONFIGURATION PRICE, € Foundation including SAP User Management EASY CHATS € 3,500 / month Enterprise more than 450 business scenarios OVER AND ABOVE € 9,500 / month Integration non-SAP + Professional Services + Public Cloud deployment + + Private Cloud deployment + € 3,500 setup fee + Integration SAP SAP NetWeaver SAP On-Premise and Cloud
- 11. • Installation of Intelligent Decision Dimensions add-on • Configuration of Intelligent Decision Dimensions add-on • Single Sign On configuration for SAP Fiori Launchpad • Microsoft Teams integration configuration • Zoom Chat integration configuration Includes all Basic package services and a dedicated team of 3-5 experts that will deliver: • Custom development of SAP CAI skills • Custom development of ABAP skill classes in SAP NetWeaver • Custom connectors development • Integration into existing infrastructure • Solution architect advisory services ENTERPRISE € 29,000 / month BASIC € 3,500 / one time Intelligent Decision Dimensions Professional Services Note: 12 months initial binding period
- 12. Laberghagen 23 NO-4020, Stavanger NORWAY Phone: +47 90069983 WPT ul. Muchoborska 18 54-424, Wroclaw POLAND Phone: +48 534652207 Ecospace Business Park, Action Area II, Newtown, Kolkata, West Bengal INDIA, 700156 Phone: +91 3340670040 Mobile: +91 9819730354 prosp. Dzerzhinskogo 104B, office 603 BY-220116, Minsk BELARUS Phone: +375 29 3702904 12640 West Cedar Dr, Lakewood, CO 80228 UNITED STATES OF AMERICA Phone: +1 864 3629513 Intelligent Decision Dimensions New Level of Cognitive Automation in Your Corporate Landscape