SAP certified Add-on of Intelligent Decision Dimensions powered by SAP Conversational AI Platform
- 1. INTELLIGENT DECISION DIMENSIONS (SAP CONVERSATIONAL AI PLATFORM BUSINESS VALUES) SAP Partner: Skybuffer SAP Add-on: Intelligent Decision Dimensions (official SAP certified add-on from Skybuffer) Package: Action Cards, Conversational Actions (SAP Conversational AI Platform pack) Version: 3.2
- 2. The World is Turning Conversational Messaging platforms are the new OS
- 3. Conversational User Experience Messaging Platforms – chatting with Friends, Colleagues, Businesses Conversational AI Platforms – providing intelligent conversational experience
- 4. Why Do We Need Conversational AI? • Customer support service cannot keep up with the huge increase in volume of customer demands • Employees fail to handle the amount of corporate data, so the information access speed and data reliability is the biggest challenge for enterprises • Discovering information insights provides enterprises with new values that have been hidden before • Business partners need to get data at a particular point of time, because businesses are running faster than ever
- 5. SAP ConversationalAI Number 1 solution to revolutionize enterprise user experience •A world-class language processing technology to provide the best conversational experiences •An end-to-end AI platform suitable for corporations •Off-the-shelf SAP On Premise systems AI Content integrable in a few days! (provided by Skybuffer) SAP ConversationalAI NLP: • Faster • Smarter SAP ConversationalAI Platform: • Performing • Safe SAP Conversational AI Content fromSkybuffer: • Unified • Integrated • Multi-channel • Multilingual
- 6. About Skybuffer Skybuffer One Pager
- 7. Facts and Certificates Year of incorporation: 2013 Countries: Belarus, Poland, Norway, India, USA SAP forces: 29 experts SAP partnership: PE Sales, PE Service, PE Build (software development) SAP certification: SAP Partner Centre of Expertise ISO certification (TÜV Germany): ISO 9001:2015, ISO 27001:2013
- 8. Intelligent Decision Dimensions Synchronous Elaborate Intelligent User Experience for SAP On Premise
- 9. Intelligent Decision Dimensions in Detail Skybuffer SAP Conversational AI Content Package is fully presented at our website. Around 300 skillsets in dozens of SAP lines of business available in any language - try our easy and effective search for the skills your Intelligent Enterprise needs and get your own Intelligent Experience at Skybuffer's weekly-refreshed Innovative Technologies Demo Portal. Skybuffer InteligentUser Experience Package Overview (Video, 1 minute)
- 10. Intelligent User Experience Integrated into Fiori Launchpad The application allows the following types of replies: - Text messages - Quick replies - Buttons (including navigation buttons to Fiori applications) - Images - Carousels - Lists Skybuffer Fiori Digital Assistant in Action (Video, < 1 minute) Skybuffer Intelligent Decision Dimensions include extension to Fiori Launchpad and OData Service in the backend system that allows automatic authenticating a Fiori Launchpad user in SAP backend system via a secure and safe channel thanks to the cryptographic keys used, so that the cognitive user experience application hosted on SAP CAI platform could be used as a simplified version of SAP CoPilot functionality.
- 11. Live Demo User Management AI Content (Hindi) Human Capital Management (English) Enterprise AssetsManagement (English)
- 12. What SAP Expertise Do I Need for AI Implementation? Intelligent Decision Dimensions deal with bi-directional SAP Conversational AI data flow integration from SAP Cloud into SAP On Premise system and provide synchronous elaborate user experience for business users to get their work quickly and efficiently done in SAP system. The main functional blocks of Intelligent Decision Dimensions are: • ABAP SDK (SAP NetWeaver On Premise) for SAP Cloud Platform (SAP ConversationalAI) • Central unified OData service (SAP NetWeaver On Premise) to manage intelligent dialogues via ABAP SDK • ABAP Authorization Control classes (SAP NetWeaver On Premise) to check business user authorization per each business scenario (Skillexecution) • ABAP Execution classes (SAP NetWeaver On Premise) to run transaction in SAP system and create a respond back to the communication channel (chat-based or voice-enabled communication) • Email-based user authentication (SAP NetWeaver On Premise and SAP Cloud Foundry) for anonymous communication channels (e.g. web ) or for possibility to activate two-steps user authentication in the intelligent conversation • SMS-based user authentication (SAP NetWeaver On Premise and SAP Cloud Foundry) for anonymous communication channels (e.g. Alexa self-service point, or web) or for possibility to activate two-steps authentication in the intelligent conversation
- 13. Live Demo SAP NetWeaver ABAP Add-on for SAP Conversational AI Integration SAP Conversational AI Platform Content
- 14. Voice-Enabled User Experience Provided by Skybuffer synchronous AI-rich Conversational User Experience for SAP On- Premise systems allows not only chatting to SAP systems via the intelligent assistant but also TALK to SAP like humans do. Skybuffer developed an integration interface between SAP Conversational AI platform and Amazon Alexa. This interface has an enhanced number of features that cannot be found in standard SAP CAI integration with Amazon Alexa and without which it is impossible to imagine any natural way of voice-enabled communication: • The business user is not limited to 8 seconds to provide a reply. Skybuffer Alexa integration interface allows you to set any number of seconds (up to 98) for Alexa to wait for the user's input. • In case the business user is interrupted for whatever reason, it is possible to return to the same conversation and get exactly the same reply from Alexa that had been given by her before the user dropped the conversation. This conversation-keeping time can be configured via Skybuffer Fiori apps set for Conversational Interface maintenance and vary from 0 to 600 seconds. • It is also made possible to tune the channel to keep the conversation for the Echo Dot device or for Alexa account, making it available for all the devices that the business user has access to via Alexa app.
- 15. Live Demo Malfunction Report via Amazon Alexa Voice Channel
- 16. Skybuffer Intelligent Assistant is One Click Integrated into SAP CoPilot for S4HANA SAP Fiori 3 and S4HANA CoPilot Component Skybuffer Intelligent Assistant (SAP Conversational AI Platform)
- 17. Skybuffer Innovative Technologies Demo Portal Try some generic business scenarios with a real time connection to SAP On Premise system from our InnovativeTechnologiesPortal (simplyrequest SAP user ID creation viaconversational user experience application and continue chattingto SAPdigital core) SkybufferInnovative TechnologiesDemoPortal (WebLink)
- 18. Skybuffer SAP Certified Add-on: Intelligent Decision Dimensions Package: Action Cards, Conversational Actions Developer: Skybuffer NORWAY Laberghagen 23 NO-4020, Stavanger NORWAY Phone: +47 90069983 BELARUS prosp. Dzerzhinskogo 104B, office 601b BY-220116, Minsk BELARUS Phone +375 293702904 POLAND WPT – budynek Gamma ul. Muchoborska 18 Wroclaw, POLAND, PL-54-424 Tel.: +48 534652207 UNITED STATES OF AMERICA 12640 West Cedar Drive Lakewood, CO 80228 UNITED STATES OF AMERICA Phone: +47 90069983 INDIA RDB Boulevard, 5th Floor, Plot K-1, Sector V Block EP & GP, Salt Lake City Kolkata, West Bengal INDIA, 700091 T + 91 3361363734 M +91 9819730354