Intelligent Decision Dimensions: Comprehensive System to Cognitively Automate Your Corporate Environment
- 1. SAP Partner: Skybuffer SAP Add-on:IntelligentDecisionDimensions (official SAP certified add-onname from Skybuffer) Package: ConversationalActions (developed ontop of SAP Conversational AI), Hybrid Chats (developed on SAP Solution Manager ITSM), Action Cards Version:3.2 Intelligent Decision Dimensions Holistic Cognitive Automation of Your Corporate Environment
- 2. Existing Chatbot Solutions Why are they NOT cognitive automation? Developing chatbot from scratch having only framework. It is far more beneficial to take advantage of predefined content, ready-to-use connectors, open-source community-driven holistic system to cognitively automate business processes Chatbot only puts requests in queue and leaves customers to wait for an operator It is impossible to track and analyze customers’ requests, interests and channels used Low ratio of leads generation with contact centers. Most coming requests can be converted into leads, but they are not Employee cannot really execute actions, so they are executed on behalf of some technical user It is not possible to talk to corporate landscape just as employees talk to coworkers Chatbot does not solve problems. Majority of 1st line support cases can and must be automated, but it is not the case As a rule, communication with a chatbot is not as smooth as it should be !
- 3. What Skybuffer Offers? Out-of-the-box AI content Offer 1 Responsible Company Contract Seamless operator step-in Analysis and reporting Public, private or hybrid cloud infrastructure Digital core integration SAP technology platform Employees’Support and Productivity Employees’ support automation Productivity increase Customer Support and Lead Generation Customer support Targeted marketing Leads generation
- 4. What Ensures Fast Profit and ROI? Intelligent Decision Dimensions (IDD) Flexible architecture for public, private or hybrid cloud Recognized AI methodology Community-driven turnkey content Seamless human expertise involvement Certified integration components Prebuilt business intelligence warehouse and reporting Enterprise-level platform Employees efficiency in weeks Automation level in first months Languages supported 100+ 80% +25% Leads generation ×2
- 5. Intelligent Decision Dimensions Digital Assistant EFFICIENT SELF-SERVICES for your customers, partners and employees together with hybrid mode of joint work of digital assistant and contact center TURNKEY SOLUTION allows connecting to SAP digital core and launching within days 100% FIXED PRICE of the solution comprising customization and integration into your IT landscape having systems of various vendors
- 6. Intelligent Decision Dimensions Operator’s Automated Hybrid Workplace Omnichannel contact center with AUTOMATIC CATEGORIZATION of all requests, their on-premise logging and conducting dialogues in real-time mode with DIGITAL ASSISTANT AND ON- DEMAND HUMAN OPERATOR STEP IN, when necessary and/or appropriate. Monitoring of all dialogues with AI, conversations immediate automatic categorization allowing MANAGING OPERATORS AUTHORIZATION for the conversation topics, saving history of conversations ON PREMISE.
- 7. Intelligent Decision Dimensions Analytics and Reporting of Any Complexity Level Analytics and reporting of ANY COMPLEXITY LEVEL to develop and refine the cognitive automation model. Created on basis of BI model, embedded into SAP Solution Manager system of logging and processing users’ requests in real-time mode. 100% automated and transparent reporting contributes to EVERY-DAY FINDING THE WAYS to increase the cognitive automation level and BOOST COMPETITIVE ADVANTAGES of rendering services to B2C и B2B clients.
- 8. Digital Core-Embedded AI Content Out-of-the-Box Lines of Business Supply Chain Management Order-to-Cash Enterprise Assets Management Finance and Controlling Human Capital Management User Management Customer Support Corporate Portfolio and Projects procurement processes in chats with media and codes scanning support all kinds of HR processes without having to log into the system track projects’ dates, costs and report statuses directly in MS Teams process assets, work orders, notifications and measurements get access to financial and controlling data from anywhere trouble-free instant access to data for authorized users empower sales team with cognitive tools to close deals faster ideal balance of AI and human intelligence for high-quality support
- 9. Digital Core-Embedded AI Content Out-of-the-Box Industry Solutions Retail Pharmaceuticals Healthcare Banking Taking orders, navigating round the range of products, consulting and making offers Taking symptoms, registering patients, tracking illnesses, sending push notifications Navigating and consulting round the range pf products by criteria, FAQ questions Providing authorized users with instant access to system data, navigation, consultation, marketing skills
- 10. Digital Core-Embedded AI Content Out-of-the-Box Communication Channels including voice messages, date picker, images, contextual menu, etc. automatic message format adjustment to support “no buttons” mode full support of most raising messenger power of most popular social network to serve your clients and generate leads support your team and clients in IRC-style messenger employees can chat to any system in IT landscape to increase productivity support your clients from Skype to unlock additional service potential Alexa, Google Assistant, SIP, P2P calls, including IVR any messenger or social network platform that you’d like us to integrate into
- 11. Success Stories
- 12. Competitive Landscape Public Cloud + + + + Private Cloud - - - + Hybrid Deployment - - - + Open-Source AI Content - - - + Intelligent Enterprise Connectors - - - SAP Data Collection and Categorization - + + + Data Analysis and Reporting +/- + + +
- 13. SAP Cloud Platform Intelligent Decision Dimensions Cloud Landscape Client’s DataCenter Hybrid Chats Cloud Client’s Digital Core INTERNET Communication Channels End User Chats Voice Device Admin Validation via E-Mail Client’sFirewall WebSocket FES Launchpad Hybrid Chats UI Speech API Translation API Vision API Conversational AI Empowered by Content Node.js Client Connector Client’s IT Systems (SAP, non-SAP, Cloud Solutions) SAP BOBJ Hybrid Chat Reporting Validation via SMS Securedconnection Google Cloud Webhook Base URL Document Management Operators SAP® ITSM Hybrid Chats Add-On SAP® FES Hybrid Chats and Live Pool Add-On API RFC HTTPS/443 HTTPS/443 Securedconnection
- 14. Intelligent Decision Dimensions Cloud + DMZ Landscape SAP Cloud Platform Client’s DataCenter Hybrid Chats Cloud Client’s Digital Core INTERNET Communication Channels End User Chats Voice Device Admin Validation via E-Mail Client’sFirewall WebSocket FES Launchpad Hybrid Chats UI Speech API Translation API Vision API Conversational AI Empowered by Content Node.js Client Connector Client’s IT Systems (SAP, non-SAP, Cloud Solutions) SAP BOBJ Hybrid Chat Reporting Validation via SMS Google Cloud Webhook Base URL Document Management Operators SAP® ITSM Hybrid Chats Add-On SAP® FES Hybrid Chats and Live Pool Add-On RFC HTTPS/443 DMZ Secured connection API
- 15. SAP Cloud Platform Client’s DataCenter Hybrid Chats Private Cloud Client’s Digital Core INTERNET Communication Channels End User Chats Voice Device Admin Validation via E-Mail Client’sFirewall FES Launchpad Hybrid Chats UI Speech API Translation API Vision API Conversational AI Empowered by Content Node.js Client Connector Client’s IT Systems (SAP, non-SAP, Cloud Solutions) SAP BOBJ Hybrid Chat Reporting Validation via SMS Google Cloud Webhook Base URL Document Management Operators SAP® ITSM Hybrid Chats Add-On SAP® FES Hybrid Chats and Live Pool Add-On RFC HTTPS/443 DMZ Secured connection API WebSocket Intelligent Decision Dimensions Private Cloud Landscape
- 16. Intelligent Decision Dimensions Pricing Options (USD) • Hosted by Skybuffer Cloud-Powered SAP Software Family (Solution Manager, BI Platform, Front-End Fiori Services) • Preconfigured business scenarios automatic categorization • Custom business scenarios categorization • Omnichannel integration • Integration with your ITSM system (Zendesk, ServiceNow, SAP Solution Manager, any other of your choice) • Support of 100+ languages without additional NLP training • Open-sourced SAP ConversationalAI content from SAP Community led by Skybuffer experts HYBRID CHATS 245 $ / operator / month
- 17. Conversational AI AI Foundation Kit (SDK) Skills development for the intelligent assistant that has up to 15 business scenarios Integration into unlimited number of SAP systems* ConversationalAI AI Foundation Kit (SDK) Skills development for the intelligent assistant that has up to 30 business scenarios Integration into unlimited number of SAP systems* Conversational AI AI Foundation Kit (SDK)) Skills development for the intelligent assistant that has unlimited number of business scenarios Integration into unlimited number of systems** 9 400 $ / month OVER AND ABOVE TELL ME MORE 5 500 $ / month EASY CHATS 2 700 $ / month * if SAP systems are used as backend, ** if systems of other vendors are used as backend Intelligent Decision Dimensions Service Packages Details (Optional, On-Demand Ordering)
- 18. 18 NORWAY Laberghagen 23 NO-4020, Stavanger NORWAY Phone: +47 90069983 Intelligent Decision Dimensions New Level of Cognitive Automation in Your Corporate Landscape POLAND WPT – budynek Gamma ul. Muchoborska 18 Wroclaw, POLAND, PL-54-424 Phone: +48 534652207 INDIA 6th Floor, 2A, Ecospace Business Park, Action Area II, Newtown, Kolkata, West Bengal INDIA, 700156 Phone: +91 3340670040 Mobile: +91 9819730354 BELARUS prosp. Dzerzhinskogo 104B, office 601b BY-220116, Minsk BELARUS Phone: +375 29 3702904 +375 29 8698677 USA 200 Union Blvd, Denver, CO 80228 UNITED STATES OF AMERICA Phone: +1 480 3833884