Telemedicine Solution for Remote Advice and Check-ups with SAP Conversational AI, SAP ERP and SAP Solution Manager
- 1. Telemedicine Solution for Remote Advice and Check-ups with SAP Conversational AI, SAP ERP and SAP Solution Manager Re-imagining Skybuffer cognitive automation to be used for tele-assistance for home patients, both for pathologies linked to COVID-19 and other diseases SAP Partner: Skybuffer SAP Add-on: Intelligent Decision Dimensions (official SAP certified add-on name from Skybuffer) Package: Action Cards, Conversational Actions (SAP Conversational AI Platform Pack) Version: 3.2
- 2. About Skybuffer Skybuffer One Pager
- 3. Year of Incorporation: 2013 Countries: Belarus, Poland, Norway, India, USA Facts and Certificates SAP Certified Partner Centre of Expertise ISO 9001:2015 (TÜV) ISO 27001:2013 (TÜV) SAP Forces: 30 experts SAP Partnership: PE Sell, PE Service, PE Build (Software Development
- 4. What Skybuffer Offers Turnkey solution that can be integrated into any backend system, any channel of communication. Speaks the user’s language
- 5. Skybuffer's unique methodology of cognitive skills development made it possible to combine in the unified AI mindset 400+ business scenarios covering all SAP lines of business, embedded into any number of backend systems, executing cognitive actions 24/7/365 autonomously with ability to seamlessly engage human expertise in hybrid communication mode and release the steering back to cognitive automation as soon as human expert decision is taken. The solution understands corporate guidelines, makes real-time smart recommendations, predicts workflow actions, and executes Intelligent Enterprise operations Cognitive automation brings together business partners, customers and employees. User-centric experience based on SAP Conversational AI real-time recommendations and predicted outcomes, instantly executes actions in the backend system combined with complex decisions made by human experts involved on demand to reinforce cognitive skills 100+ Humanize, extend and facilitate IT landscape accessibility for business partners, customers and employees from any edge, in any language, via digital and even voice-enabled communication channels allowing seamless targeted on- demand human guidance step in and out the conversation flow Working hours spared each month for each 500 Cognitive Interfaces users 200+ Increase of Cognitive Interfaces usage by Employees, Partners and Customers 25% Languages supported in the cognitive automation interface without additional training When it comes to communicating with a system, Cognitive Experience is believed to be a competitive necessity and basic expectation for Connected Enterprise. Intelligent in hundreds of business scenarios, knowledgeable in dozens of lines of business, voice-enabled, speaking any language, pluggable into any channel and offered ready-to-be-used – Intelligent Decision Dimensions developed by Skybuffer is more than an AI solution, it is a transformation-based service that handles the organization’s challenges and extends employees’ and business partners’ capabilities. Intelligent Decision Dimensions Connected AI Content embedded into SAP or Any Other Digital Core Challenge Solution Outcome “”
- 6. 16x faster deployment, 10x lesser costs Skybuffer AI Content for SAP ERP – Because Simplicity Matters Note: Costs and delivery terms are cited with the estimation provided by The Enterprise Bot Manager: https://enterprisebotmanager.com/what-do-chatbots-cost/ Skybuffer Core-Embedded AI Content Skybuffer Core-Embedded AI Content In-house Developed AI Content In-house Developed AI Content 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Implementation Time Implementation Costs Core-Embedded SAP ERP AI Content Drastically Decreased Costs and Time for Customers Having Skybuffer Solution Implemented
- 7. Patient Registration Patient master record can be created automatically during authentication process Skybuffer cognitive automation scenarios for medical tele-assistance
- 8. Patient uses the solution for the first time SAP master record is created automatically via cognitive interface
- 9. Patient uses the solution for the first time SAP master record is created automatically via cognitive interface
- 10. Patient Remote Check-Up Patient’s symptoms are captured by digital assistant Push notifications are possible in WhatsApp or SMS channel Skybuffer cognitive automation scenarios for medical tele-assistance
- 11. Patient uses the solution to send check-up data to the healthcare center SAP transactional record is created automatically via cognitive interface - I
- 12. Patient uses the solution to send check-up data to the healthcare center SAP transactional record is created automatically via cognitive interface - II
- 13. Patient uses the solution to send check-up data to the healthcare center SAP transactional record is created automatically via cognitive interface - III Check-up data is saved to SAP ERP backend system immediately. Doctor can assess data in SAP any time using either desktop, mobile client or via cognitive interface. Considering the data in SAP system, a background periodical job can send PUSH notifications to patients in order to record their next check-up data. Alerts based on the check-ups data can be sent to healthcare experts in order to provide attention to patients in critical conditions.
- 14. Remote Human Expertise Involvement Healthcare consultants can see all chats and join any time Dialogues can be automatically filtered by region and other parameters Skybuffer cognitive automation scenarios for medical tele-assistance
- 15. Healthcare Expert's Interactive Workplace Conversational Dashboard Major values of the intelligent Hybrid Chats solution developed by Skybuffer: • Omnichannel access • Hybrid chats (AI-operator-AI), reducing operator’s involvement (dialogue spying and steering when necessary) • Regular logging of chats in SAP Solution Manager in the selected language (possibility of further data analysis in SAP Qualtrics) • Information gathering for additional training of NLP model
- 16. Healthcare Expert’s Interactive Workplace Healthcare expert activates cognitive automation scenario
- 17. Healthcare Expert’s Interactive Workplace Healthcare expert activates cognitive automation scenario All the patients’ messages get automatically categorized (except general skills, such as "greetings", etc.) Categorization is a standard SAP functionality and, accordingly, the categories’ reporting is available out-of-the-box with an ability to build customized reports and dashboards. Additionally, categorization can be used to control authorization and routing the patients’ messages to particular healthcare experts pool.
- 18. Patients Data Management in SAP ERP Study patients’ records Adjust patients’ master data and health-related info Skybuffer cognitive automation scenarios for medical tele-assistance
- 19. Patient’s Address Data (solution allows managing temporary addresses as well) Patient’s Personal Data SAP ERP Desktop Access Patient Data Management
- 20. Each record is tracked cumulatively as a separate transactional message Patient’s Diseases Data SAP ERP Desktop Access Patient’s Diseases Data
- 21. Each check-up is tracked cumulatively as a separate transactional message Diseases Record Data Overview SAP ERP Desktop Access Patient’s Diseases Historical Data
- 22. SAP Cloud Platform Conversational AI platform and Skybuffer AI delivers more than 400 cognitive scenarios that are ready to be used Native integration with SAP ERP backend via SAP Connectivity Omnichannel integration to help patients in any channel via web access or from mobile devices SAP BI Embedded into SAP ERP functionality business intelligence content Standard SAP operational reporting Customized dashboards and complex reporting solutions Native integration with SAP Cloud Analytics SAP ERP Full flexibility of patients’ data management with SAP ERP functionality SAP Fiori, Mobile or Desktop access Embedded cognitive automation interfaces to access data in text and voice channels, from any edge Additional Features SAP ERP, SAP BI and SAP Cloud Power of Data Management
- 23. Intelligent Decision Dimensions Solution Diagram Cloud Foundry Communication Channels Chats Voice Device Conversational AI Empowered by Content Skybuffer SAP CAI Extensions Voice Channel Connector Secured connection Doctor Consultant Patient or Doctor SAP® ITSM or Business Suite Skybuffer IDD Add-On Skybuffer IDD Add-On
- 24. Solution Deployment Time Skybuffer-Managed SAP Private Cloud Skybuffer solution is packed and delivered as an SAP Qualified Partner Packaged solution with the deployment time of 5-7 days, including systems setup and initial master data transferring, in case of any. Skybuffer will organize work for deployment activities implementing internal daily transitions of activities starting from office location in India and ending in USA, so we will be working 24 hours a day to speed up the deployment.
- 25. Intelligent Decision Dimensions SAP-Embedded AI Content Developed on SAP Conversational AI Platform NORWAY Laberghagen 23 NO-4020, Stavanger NORWAY Phone: +47 90069983 POLAND WPT – budynek Gamma ul. Muchoborska 18 Wroclaw, POLAND, PL-54-424 Phone: +48 534652207 INDIA RDB Boulevard, 5th Floor, Plot K-1, Sector V, Block EP & GP, Salt Lake City, Kolkata, West Bengal INDIA, 700091 Phone: +91 3361363734 Mobile: +91 9819730354BELARUS prosp. Dzerzhinskogo 104B, office 601b BY-220116, Minsk BELARUS Phone: +375 29 3702904 +375 29 8698677 USA 200 Union Blvd, Denver, CO 80228 UNITED STATES OF AMERICA Phone: +1 480 3833884