SMEs Unleashed - Enabling those with the Knowledge to Share
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The document outlines a presentation on the partnership between BlackRock and Ancile Solutions, focusing on the implementation of Ancile uPerform to enhance employee training and productivity. BlackRock aims to create a library of interactive eLearning courses for its Aladdin platform while ensuring quality training through subject matter experts. Key lessons learned include the importance of executive buy-in, standards, and the need for efficient training solutions.
SMEs Unleashed - Enabling those with the Knowledge to Share
- 1. SME’s Unleashed – Enabling Those with the Knowledge to Share Enid Crystal – VP Talent Management, BlackRock Vincent Lucey – Enterprise Director, ANCILE Solutions 1
- 2. Agenda 2 • Introductions • ANCILE Overview • BlackRock Overview • BlackRock Business Need • Choosing ANCILE uPerform • Implementation • Lessons Learned • Next Steps • Q/A
- 3. Today’s Facilitators Enid Crystal • Vice President, Talent Management, BlackRock • 20+ years of experience in learning and development in corporate settings that span healthcare, financial services, and technology • Chairperson - eLearning Special Interest Group of ASTD New York Metro Chapter • Member eLearning Guild • Masters of Science - Instructional Technology 3 Vince Lucey • Director, Enterprise Sales, ANCILE • Works with all of the leading learning and performance software solutions around the world, including ANCILE uPerform, Oracle UPK, SAP WPB, and Assima • Promotes use of the award-winning ANCILE solutions across large organizations such as BlackRock • 20+ years of experience in learning and development in corporate settings that span oil and gas, healthcare, financial services, and technology
- 4. 19 Million End Users 4,400 Global Customers ANCILE develops and supports learning and performance solutions to help increase employee productivity and proficiency. Headquartered in the U.S., with teams in 8 countries and offices in the U.K., Germany, Japan, Singapore, and Australia. ANCILE Overview 4
- 5. A complete solution to rapidly Create, Organize, Distribute, Access, & Maintain organizational knowledge to promote a community of collaboration ANCILE uPerform 5
- 6. Clients are our sole focus 12,000 employees in more than 30 countries $4.32 trillion in assets under management (AUM) Scalable services and infrastructure • Risk Management • Advisory • Transition Management • Securities Lending • Trading About BlackRock 6 Our mission is to create a better financial future for our clients by building the most respected investment and risk manager in the world.
- 7. Aladdin Proprietary enterprise-wide asset management software used by all BlackRock employees as well as clients around the world. 300+ modules connected in a common platform. $13.7 trillion in assets managed on the Aladdin platform * Common platform that enables firm to: • Communicate Better • See Clearer • Work Smarter • Move Faster • Scale Further *All figures as of December 31, 2012 7
- 8. 8 Aladdin Training Framework BlackRock Basics Firm and Aladdin Overviews—How We Create Value for Our Clients Corporate and Business Operations Business-unit content Client Businesses Business-unit content Investment Strategy Group Business-unit content Portfolio Construction Process and product knowledge* Trade Processing Process and product knowledge* How to Step-by-step* Technology Step-by-step* How to BusinessKnowledge/Skills SpecificGeneral Level 1 Level 2 Level 3 Level 4 * uPerform to be used to create Level 3 and Level 4 training modules
- 9. Business Need • Produce library of interactive eLearning courses for Aladdin • Provide just in time reference via context sensitive help from Aladdin application • Consistent quality and standards of training • Provide subject matter experts with ability to develop effective training quickly and with quality 9
- 10. • Current tools: • Captivate • Articulate • Software evaluated: • Assima • Ontuitive • Oracle UPK • ANCILE uPerform Evaluation process: • Researched features vs requirements • Demos • Interview current clients We chose ANCILE uPerform: • Ease of use for subject matter experts • Single source authoring – multiple outputs • Output to SCORM/LMS • Multiple language capability • Content management Choosing ANCILE uPerform 10
- 11. Proof of Concept - Success Criteria 11 • Ease of use to: Develop and use lessons, templates, documentation Workflow and change management functionality Deploy courses in the BlackRock learning management system Deploy help documentation via Aladdin HELP Test deployment to a client (may be simulated) • Technical fit : Does uPerform work in BLK environment? Is it a viable solution for clients? • Additional criteria: Translation to at least one other language – (Japanese)
- 12. uPerform Implementation Plan • Train first wave of 14 uPerform Author-SMEs • Create library of modules covering most used Aladdin modules delivered via LMS for employees • Context-sensitive help for Aladdin modules • Solution for client training 12
- 13. Lessons Learned • Value of proof of concept • Executive buy in • Standards and templates critical • Shorten time to market 13
- 14. Lessons Learned – Missteps and Corrections 14 Issue How Addressed Training on tool too lengthy Shortened to 3 <1 hr session Self-paced + live consult Need to shorten time to market Fill in the blank templates Quick start author guide Action learning results in useful product as by-produce of training Courses not always needed Simulations only “Jury duty” approach – not working Development driven by business need (new application/release)
- 15. Future Plans • Performance support for additional apps • Additional elearning for authors • More micro-learning/shorter courses • Upgrade to newer version of uPerform 15
- 16. Thank you! 16