Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013
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The document outlines a process for continuous process improvement that includes defining problems, measuring current performance, analyzing root causes, improving processes by identifying solutions, controlling new processes, and collaborating throughout by sharing ideas and knowledge. Employees can submit improvement suggestions that are prioritized and delegated for evaluation and implementation if approved. Communication of changes is emphasized.
Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013
- 1. From suggestion to process improvement Peter Björklund, Solution Architect 14 november 1 | ©2013 Software AG. All rights reserved. For internal use only
- 2. Define Measure Analyze Improve Process Improvements Communication Knowledge sharing Control Ideas Collaboration 2 | ©2013 Software AG. All rights reserved. For internal use only
- 3. Collaboration 3 | ©2013 Software AG. All rights reserved. For internal use only
- 4. Suggest improvement Submit improvement suggestion 4 | ©2013 Software AG. All rights reserved. For internal use only
- 5. Suggest improvement Submit improvement suggestion 5 | ©2013 Software AG. All rights reserved. For internal use only
- 6. Recieve improvement suggestion Notification 6 | ©2013 Software AG. All rights reserved. For internal use only
- 7. Recieve improvement suggestion 1. Prioritize 2a. Evaluate suggestion 7 | ©2013 Software AG. All rights reserved. For internal use only 2b. Delegate suggestion
- 8. Define Business problem Goal Project/Initiative Model a SIPOC Customer Output The process Input Supplier 8 | ©2013 Software AG. All rights reserved. For internal use only Project charter
- 9. Measure Data collection of As Is performance Establish process performance baselines. Identify the gap between current and required performance. ARIS PPM 9 | ©2013 Software AG. All rights reserved. For internal use only Invest in good data?
- 10. Measure 10 | ©2013 Software AG. All rights reserved. For internal use only
- 11. Analyze Root causes analysis Fishbone diagram/What is effecting the problem Analyze the data Value stream map Measured process What is critical to quality CTQ diagram 11 | ©2013 Software AG. All rights reserved. For internal use only
- 12. Improve Identify creative solutions to eliminate the key root causes Model To Be process(es) Simulate the different solution(s) Communicate changes 12 | ©2013 Software AG. All rights reserved. For internal use only
- 13. Control 13 | ©2013 Software AG. All rights reserved. For internal use only
- 14. Communicate change 14 | ©2013 Software AG. All rights reserved. For internal use only
- 15. Communicate change Communicate in company feed 15 | ©2013 Software AG. All rights reserved. For internal use only
- 16. Communicate change Communicate in group feed 16 | ©2013 Software AG. All rights reserved. For internal use only
- 17. Define Measure Analyze Improve Process Improvements Control Improvement Collaboration 17 | ©2013 Software AG. All rights reserved. For internal use only