Success with Soft Skill In ICT work field
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This document discusses the importance of soft skills for IT professionals. It provides examples of soft skills like communication, teamwork, and problem solving. It notes that technical skills alone are not enough - soft skills help one stand out and progress in their career. The document encourages developing soft skills through social activities, self-assessment, and adapting to change. It also highlights challenges IT professionals may face from end-users who gain technical knowledge, and stresses the importance of managing such situations through soft skills rather than force.
Success with Soft Skill In ICT work field
- 1. Politeknik Telkom - Thursday November 22, 2012. www.ferisulianta.com From 10.00 AM - 12.00 AM Success Success with Soft Skill In ICT work field
- 2. What do ‘YOU’ the IT People want? What does the Company want ? What do the co-workers want ? co- Endusers are really chalanging Where is your position ? Technical skills is not enough YOU can make it to the top and stay there
- 3. The Job that pays the Rent
- 9. Interview In progress Well, if you get the job interview
- 10. What are employers looking for? Specialized technical skill which can be combined Real-world experience eal- technical skill related to the application of IT in a industry setting. A range of soft skills and business skills, such as oral and written communication skills, ability to work in teams, and project management skills.
- 11. We named it Softskill... • Softskill : skill how to we interact with others effectively and to work in a collaborative environment • Example : effective communication, problem-solving skill, leadership, team building, flexibility, personal energy, positive attitude, interpersonal skill (ie: willingness to learn) - Belinda. Adecco Tampines
- 12. • Softskill + mastering technical skill is the best tool, enabled to stand out in a crowd, equal or higher qualified job seeker
- 13. Make your Softskills Bold Softskill alone won’t be enough
- 14. Increase Soft Skills Soft Skill Other words that Examples of when this soft mean the same skill is used thing Manners Politeness, Saying thank you, holding doors consideration, open for others, asking permission courtesy to do things etc Ownership of Responsibility, duty, Making sure tasks are done tasks dependability properly, turning up on time for meetings, working in partnership with others and doing your role so they can do theirs etc Attendance Turning up, coming Arriving on time for meetings and in, appearing for work. Making sure you keep people informed regarding your attendance or availability.
- 15. Increase Soft Skills Motivation Incentive, Taking on new challenges, working inspiration, drive, hard to achieve goals, thinking of impulse new ways to do things Professionalism Competent, skilful, Working to a high standard, being dedicated consistent in attitude (not allowing emotions or personalities to influence you) Work output Activity, productivity, Meeting deadlines and standards production for work. Producing products to target. Conduct in Behaviour, attitude, Respecting others, not playing workplace maturity games when you should be working etc Timekeeping On time, not late Arriving for work or meetings on time, leaving at the right time
- 16. Increase Soft Skills Verbal Talking, Consulting, Using the right tone of voice Communication meetings, discussing and words when speaking with colleagues etc Organisation/ Preparation, Having all required resources planning scheduling, arranging to hand, thinking jobs through, arriving on time, meeting deadlines etc Team- Team-working/ Esteem, valuing others, Working well together on a Respect helping others, task, making best use of your consideration skills and the skills of others. Acknowledge the status of others and act accordingly
- 17. Increase Soft Skills Helping others Supporting, offering, Giving up some of your time training to support those who are struggling or need help to meet a deadline Conscientiousness Careful, meticulous, Paying attention to detail, thorough, hard working accurate work, making sure you do what you are paid to do Ability to ask Admitting own Asking colleagues to show for help limitations, confidence, you how to do something or courage to help you complete a task on time etc Adaptability/ Compliance, accepting Taking on new challenges, Flexibility change accepting changes to rules and conditions, staying late to finish urgent tasks etc
- 18. Increase Soft Skills • Family • Community Sistem • Organization • Educational Institution • Lecturer SOFT Social • Friends Activity SKILLS • Relatives • Others Meditated • Asses • Adapt • Adopt
- 19. The reason of EUC growth • End User : End user or client, who uses the system information generated by IT Specialist. • EUC end user (*with deep IT knowledge) • Environment that stimulates the user to resolve their own problems directly for information needs. • User such as managers, accountants and internal auditors, develop their own applications and use 'computer‘ based on 'knowledge' of their own
- 20. WORST CASE FOR IT PEOPLE? • Will ‘non IT people’ who are not educated formally replace your job? • IT People lack of management skill, softkill and social attitude compared with others • Non IT People know the business and its process so well
- 21. Pen Analogy
- 24. Real cases End User behaviour • End User dengan Paket Office (how powerful office packages are?) • End User with USB Flash Disk Drive • End User with Cloud Computing • User friendly ‘Hacking’ Tool • End User with Internet Content • End User closed to the ‘BOSS’ • End User with dangerous hobbies • End User with more access than IT Specialist • Ends User think, IT Specialist know everything
- 25. This what End User has done: • How they ‘backup’ the sistem? • Mix and match software & OS • Multiple antivirus to be safe • Electrical overload & UPS • Pirated Software? No problem • Thousands ‘freeware’ • The way they use hardware : printer, buy device, maintenance dan clean hardware
- 26. How do you deal with it ? Catastrophe VS Softskill
- 27. CIO vs CFO vs CEO Lets watch a movie about 3 of them
- 28. The Information Resource Manager -- the CIO • Chief Information Officer (CIO) is not simply a title, but a role • Manager of information services • Contributes managerial skills • Solves information resources problems • Solves problems in other areas of firm’s operations 2-28
- 29. The CIO Attitude • Business goal is a must. • Build partnerships/ties with the rest of the firm • Improve basic business processes • Communicate in business terms, not IS jargon • Provide reliable IS services • Be positive, not defensive 2-29
- 30. Faced it, IT People !
- 31. Softskill Test Use your Heart & Mind, Concentrate
- 33. References • Website jobsdb.com http://id.jobsdb.com • Cyber Ninja. Feri Sulianta. 2012. Elexmedia Komputindo. • Resume Builder- cara paling jitu mengelola CV anda. Feri Sulianta. 2010. Elexmedia Komputindo. • Adecco. The Importsnce of Soft Skills • Teaching and Assessing Soft Skills. K. Kechagias (Ed.)