Switchvoxadvantage
This document discusses open source alternatives to proprietary software solutions. It notes that voice over IP and unified communications technologies are driving many companies to upgrade their existing telephony systems. It then provides examples of popular open source solutions for operating systems, web servers, browsers, telephony/communications, databases, CRM, backup, productivity suites, and collaboration suites. One section analyzes data showing that Asterisk, an open source telephony solution, was the second largest supplier of PBX end points in 2008. The document promotes the benefits of the Switchvox open source PBX solution, including no vendor lock-in, enterprise features at an affordable price, future proofing, easy use, and providing many products in one solution.
Switchvoxadvantage
- 1. Creative Innovation – Customer Satisfaction – Continual Quality Improvement Voice over IP and Unified Communications are forces that will cause most companies to upgrade/update their existing telephony systems The Opportunity
- 2. Creative Innovation – Customer Satisfaction – Continual Quality Improvement Open Source Disrupts Proprietary Alternatives
- 3. Creative Innovation – Customer Satisfaction – Continual Quality Improvement Function/Application Open Source Solution Operating System Linux Web Server Apache Browser Firefox Telephony/Communications Asterisk Database MySQL Customer Relationship Management SugarCRM Backup Zmanda Productivity Suite Open Office Collaboration Suite Zimbra Open Source ‘defacto’ standards
- 4. Creative Innovation – Customer Satisfaction – Continual Quality Improvement 2008 New PBX End Points 2008 Largest Suppliers End Points Nortel 2,632,145 Asterisk (Digium) 2,512,179 Cisco 1,990,255 Avaya 1,752,885 Mitel 1,228,887 NEC 1,222,578 Source: Eastern Management Group
- 5. Creative Innovation – Customer Satisfaction – Continual Quality Improvement ❶ NO VENDOR LOCK-IN
- 6. Creative Innovation – Customer Satisfaction – Continual Quality Improvement Easy web-based management Automatic Call Distribution (Queues) Simple, Effective Reporting Call Recording Automatic Backups Call Rules Customizable Features IVR (Interactive Voice Response) Web User Portal Voicemail to Email Faxes to Email Call Log Call Cascade Call Block Advanced Visibility with The Switchboard
- 7. Creative Innovation – Customer Satisfaction – Continual Quality Improvement Enterprise features at a price you can afford ❸ FUTURE PROOF CALL QUEUESCALL QUEUESRECORDINGRECORDING SWITCHVOX MOBILE SWITCHVOX MOBILE
- 8. Creative Innovation – Customer Satisfaction – Continual Quality Improvement Incoming Call Profile Switchboard Control from Endpoints • Dual system registrations • Upload ring tones • Distinctive ring/ring hints • Multiple language support • SNMP ❹ EASY TO USE
- 9. Creative Innovation – Customer Satisfaction – Continual Quality Improvement ❺ MANY PRODUCTS IN ONE
- 10. Creative Innovation – Customer Satisfaction – Continual Quality Improvement Saves Big Money Switchvox Switchvox Other Other