System transformation: how digital solutions will drive progress towards the sustainable development goals

SUMMARY REPORT
#SystemTransformation
HOW DIGITAL SOLUTIONS WILL DRIVE PROGRESS TOWARDS
THE SUSTAINABLE DEVELOPMENT GOALS

Contents
“We welcome this report which shows how ICTs will be vital in achieving each and every one of the 17
Sustainable Development Goals, and highlights the role of ICTs as a key enabler for social, economic
and environmentally sustainable growth and development, as set out in ITU’s Connect 2020 agenda.”
Houlin Zhao, Secretary-General, International Telecommunication Union (ITU)
“At Microsoft, our mission is to empower every person and every organization on the planet to achieve more.
Through initiatives like GeSI, we believe digital technology can be applied to help solve society’s most pressing
challenges spanning education, healthcare, environmental sustainability and urban planning.”
Satya Nadella, Chief Executive Officer, Microsoft
In Brief.................................................................................................................................................................5
1. The UN Sustainable Development Goals Aspire to Transform Today’s World..................6
2. Digital is Transforming People’s Lives............................................................................................. 10
3. Digital Solutions Catalyze the Achievement of all SDGs......................................................... 12
Deep Dive SDG 4 – Putting Students at the Center of Learning.......................................... 14
Deep-Dive SDG 3 – Putting a Doctor Within Reach..................................................................17
Deep-Dive SDG 8 – Powering Growth: Connected and Decoupled................................... 20
Deep Dive SDG 9 – Catalyzing Access, Growth and Innovation............................................24
Deep Dive SDG 13 – Decarbonizing How We Live and Work............................................... 28
Deep Dive SDG 11 – Making Cities Smart and Resilient.......................................................... 30
4. Sustainable Development Makes Good Business Sense......................................................... 32
5. Roadblocks and Concerns Need to be Overcome to Harness Digital’s Potential......... 33
6. GeSI’s Commitment and Call for Action to Make the SDGs a Reality................................ 36
GOLD SPONSORS
“It is time to understand that the digital revolution can be the answer to our global problems.
Therefore it's our #digital duty at Deutsche Telekom to shape this revolution for the benefit
of future generations.”
Timotheus Höttges, Chief Executive Officer, Deutsche Telekom AG
“Digital is transforming the way we live and work, and humans are driving that revolution. This report
shows the potential for digital technologies, powered by human innovation, to solve some of the greatest
challenges facing society today, such as achieving gender equality, delivering quality education and equip-
ping the workforce of the future with digital skills.”
Ellyn J. Shook, Chief Leadership & Human Resources Officer, Accenture
www.systemtransformation-sdg.gesi.org

4 5
1.
The UN Sustainable Development Goals (SDGs) envision a world
without poverty or hunger, in which high-quality healthcare and
education are available to all, where gender inequalities have
been abolished, where economic growth does not harm the
environment and where peace and freedom reign all over the
world. This new research quantifies the scale of the transformation
needed: every country has achievement gaps in more than half of
SDGs and over a quarter of countries have achievement gaps in
all 17 SDGs. GeSI’s research furthermore finds that digital solutions
from all areas of life can directly contribute to SDG achievement:
to all 17 goals and over 50 per cent of the 169 targets.
2.
Digital solutions can close the SDG achievement gap by trans-
forming how we live and work. Digital solutions diffuse at un-
precedented speed and reach while increasing access to goods
and services in a more people-centric, affordable and sustainable
way. Consider the fact that today only 17 per cent of Sub-Sahara’s
rural population can connect to an electricity grid, over 130 years
after grids were invented. But digital works at a different speed:
Seventy per cent of the Sub-Saharan population has access to a
digital mobile network, just 23 years after the first digital networks
became available. Compared to the electricity grid, this is 23 times
higher diffusion speed and reach, which is exactly the transforma-
tive power required to achieve the SDGs.
3.
GeSI’s research finds that digital solutions will have a huge and
measurably positive impact on each of the three interrelated
dimensions of development covered by the SDGs: improving peo-
ple’s quality of life, boosting equitable growth and protecting the
environment. Digital impact highlights in 2030 include that:
An estimated 720,000 human lives could be saved from road
traffic accidents by connected cars (helping to meet target
3.6). While 1.6 billion people could be connected to e-health
services in 2030, radically improving access to health and get-
ting the world closer to universal health coverage (target 3.8)
Over $9 trillion of economic benefits to business, government
and individuals could be created in additional revenues and
reduced costs, helping to spur investment and innovation to
meet SDGs 8 and 9. Additionally, delivering on broadband ex-
pansion (target 9.c) could protect 12 per cent of GDP in devel-
oping countries (target 8.1)
In Brief
12.1 gigatons of CO₂e could be cut from global emissions per
year in 2030, holding emissions at today’s levels and helping
to meet SDG 13. Digital solutions can also help the world to
decouple growth from resource consumption and enable sus-
tainable industrialization in the least developed countries and
developing regions (target 8.4 and 9.4) by saving 330 trillion
liters of water and the equivalent of 25 billion barrels of oil per
year in 2030, a reduction of 70 per cent from today’s levels.
4.
What’s more, investing in digital solutions that contribute to SDG
achievement makes good business sense: improving people’s
lives, boosting the world’s growth and protecting the environment
provides attractive value creation opportunities for the ICT sector.
GeSI’s analysis shows that $2.1 trillion in additional revenue can
be generated per year in 2030, from digital solutions with positive
impact on the SDGs alone, a 60 per cent increase compared to
current ICT-sector revenues.
5.
But the digital revolution will not happen automatically. GeSI’s
research for this report has identified several roadblocks to de-
ploying digital solutions. These exist within the “rules of the game”,
on the supply side and on the demand side – in least developed
countries, developing and developed regions alike. This report
finds that effort is most needed to urgently overcome regulatory
and financial barriers. Furthermore, the digital transformation
needs to be steered responsibly, with the ICT sector addressing
people’s concerns by building trust, ensuring the ethical use of
data and tackling cybercrime.
6.
The SDGs are the most ambitious set of global development goals
ever agreed to, and they set a short timetable of 15 years for the
world to deliver. Digital solutions are indispensable: they transform
the world quickly, with attractive propositions to people and with
a positive impact to achieve all of the SDGs. GeSI and its member
ICT companies accept the challenge the SDGs pose. GeSI has
made the SDGs its central framework for action up to 2030. But
we are also well aware that the ICT sector and digital solutions will
not reach SDG achievement alone. This is a call for joint action
to harness the full potential of digital solutions in every sector all
over the world. Working together with our partners in govern-
ment, business and civil society, we truly believe we can make the
SDGs a reality. Please join us!
STATUS OF THE WORLD TODAY
Every country has achievement gaps in >50% of SDGs
•
>25% of countries have achievement gaps in all 17 SDGs
•
Digital solutions have up to 23 times higher diffusion speed and reach
than traditional approaches
DIGITAL IMPACT HIGHLIGHTS IN 2030
Digital solutions indispensable to achieve all 17 SDGs and >50% of the 169 targets
•
1.6 billion people benefitting from e-healthcare (target 3.8)
•
720,000 lives saved and 30 million injuries prevented on the world’s roads (target 3.6)
•
US$ 9 trillion of enabled revenue and cost savings (target 8.1)
•
12% of GDP protected in developing countries (target 8.1)
•
Decoupling growth from oil consumption, -70%, and CO2
emissions,
-20% (target 8.4, SDG 13)

6 7
In September 2015, 193 countries signed up to 17 UN
Sustainable Development Goals (SDGs) – the most ambitious
global agenda ever formalized for the social, economic and
environmental improvement of the world. The 17 SDGs include
aspirations to end poverty, abolish hunger, achieve gender
equality, boost equitable economic growth (while decoupling
it from resource consumption), reduce inequality and tackle
climate change – all by 2030 or earlier. The SDGs, for the first
time in the global development agenda, apply universally to all
countries in the world, and articulate ambitious, 100 per cent
eradication targets, like zero hunger by 2030.1
But substantial gaps towards meeting the goals exist in all
countries as this report’s “status of the world analysis” reveals.
Exhibit 1 illustrates the results on a global level. Every single
country in the world has substantial gaps towards SDG
achievement. Every country has achievement gaps in over 50%
of the SDGs, and over a quarter of countries have achievement
gaps in all 17 SDGs. So every country in the world needs to “walk
the talk” if it is to achieve the transformative vision by 2030.
Unsurprisingly, GeSI’s new analysis shows that the largest strides
need to be made in the least developed countries2
. These
countries need urgent action on poverty (SDG 1), hunger (SDG
2) and health (SDG 3), but they also require major investment in
digital infrastructure (SDGs 9 and 17) and to boost their growth
rates in as equitable a way as possible (SDG 8). Developing
countries also have substantial gaps to fill in achieving the SDGs,
but the level of urgency is quite similar across the SDGs.
Developed regions, meanwhile, need to focus hard on
decoupling their economic growth from environmental
degradation, and on making both their productive capability
and their consumption habits more sustainable. They also fall
short on several “social” SDGs like education (SDG 4) and gender
equality (SDG 5).
The problem is that, taken together, the world is so far from
achieving the SDGs that making only incremental gains to
“business as usual” will not be anywhere near enough to achieve
them in 15 years. We need urgent, transformational change – and
digital solutions will be central to delivering it.
THE WORLD’S CURRENT TRAJECTORY IS
DEEPLY CONCERNING:
Current growth is unsustainable. By mid-August each year,
humanity has already consumed the amount of resources the
Earth’s ecosystems can renew in a year3
. At the same time, global
economies will be wasting an estimated $4.5 trillion worth of
material value in 2030 by failing to recycle or recover valuable
resources in their supply chains4
.
The world is heading towards dangerous average global
temperature rises. Even if all the national commitments in the
Paris COP21 agreement were met, the world would still be on
course for an average 2.7°C temperature rise5
, well above the
desired limit of 1.5°C and resulting in more natural disasters,
forcing hundreds of millions of people to leave their homes6
.
Social progress is too slow for too many people. Take
education for example. Fifty-nine million children do not go to
school at all7
. And in the world’s least developed countries, one
out of every three boys and girls fails to complete primary school.
In developing regions, one in ten people can not read or write,
and in developed regions one in six people leave school without
secondary qualifications8
.
Hence, humanity needs exponential development to meet these
challenges – development that puts people at its heart and protects
our planet. This is where digital solutions and the Information and
Communications Technology (ICT)9
sector come in.
I. The UN Sustainable Development Goals
Aspire to Transform Today’s World
This chapter introduces the SDGs and reveals how far the world is from achieving them
CHAPTER ONE
Disclaimer:Comparisonofresultsneedstotakeintoaccountdifferencesindataavailability
46% 34% 34% 57% 37%32% 58%
17% 68% 35% 41% 3% 6% 19% 60% 55% 33%
22% 49% 55% 34% 45%
16% 77% 26% 68% 34% 33% 12% 24% 12% 9% 24% 48%
Substantial gap
to target value
Gap to
target value
Fulfills target
value
No data
available
“STATUS OF THE WORLD ANALYSIS” –
OVERVIEW OF APPROACH
For GeSI's “status of the world analysis”, all 17 SDGs were assessed
against 63 key performance indicators10
for every country in the
world, based on the list of 215 economies in the world provided
by the World Bank. The results of this analysis at the country-level
were allocated to three major country clusters, based on their
development level, as defined by the UN: Developed regions with
54 countries, developing regions with 113 countries, and 48 least
developed countries (LDCs). The data for assessing each country
against the 63 indicators were obtained from the UN (where
available), World Bank, OECD, ITU and other reputable sources.11
EXHIBIT 1: Status of the world analysis results - performance towards SDG achievement in per cent of countries

8 9
In December 2015, the UN General Assembly highlighted the
cross-cutting contribution of information and communications
technology (ICT) to the Sustainable Development Goals noting
that ICTs can accelerate progress across all 17 Sustainable Devel-
opment Goals12
.
This report sets out to demonstrate the full impact that digital
solutions and the ICT sector can have to catalyze SDG target
achievement. GeSI has identified digital solutions across all areas
of life that have the potential to support SDG target achievement:
connectivity and 17 innovative digital solutions, for example,
e-health, e-learning and smart building (see Exhibit 2).
This report finds that the identified digital solutions can contribute
directly to the achievement of each and every one of the 17 SDGs,
and to over half of the 169 targets within them. Some targets can
be met directly, like the agricultural yield increases made possible
by smart agriculture (target 2.3). Others will be met more indirect-
ly, like target 14.3, which aims to reduce ocean acidification, and
will be met in part by the economy-wide CO2
emissions savings
made possible by the digital solutions analyzed.
The digital solutions analyzed in this report will be indispensable
to meeting the SDGs on the very tight timetable the UN has set –
provided the barriers the report also identifies are overcome.
In the following section, we detail what is unique about digital
solutions and how they can help change the world by 2030.
EXHIBIT 2: Overview of analyzed digital solutions across all areas of life contributing to SDGs
• Smart agriculture
• Connected private transportation
• Smart logistics
• E-commerce
• E-banking
• Smart manufacturing
• E-work
• Smart energy
• Connectivity • Smart conservation
• Smart water management • Traffic control &  optimization
• Smart building
• E-learning
• E-health
• Smart police• E-government
• Real-time disaster warnings

10
The world has less than 15 years to meet the ambitious
Sustainable Development Goals. So there is a need for speed and
impact. GeSI is convinced that digital solutions hold the key for
three main reasons:
Digital solutions can diffuse extremely quickly across all
aspects of economy and society – reaching people in any
income bracket, virtually anywhere
Digital solutions genuinely put people at the heart of products
and services, allowing for attractive offerings that “deliver it
all”: better experience, reduced cost, improved sustainability
Digital solutions make good business sense and are not reli-
ant on aid or charity – a plethora of new business models is
springing up, creating markets that previously had not exist-
ed and innovating towards tackling some of the world’s most
pressing issues
The combination of these features yields a mix of benefits that
works across almost every sector, in the least developed countries,
developing and developed regions alike.
DIFFUSION SPEED AND REACH
There is no historical analogy for the speed at which so many
ICT-enabled solutions have spread globally. Compare access to
grid electricity with mobile communication: 130 years after the
invention of grid electricity, the rural electrification rate in Sub-Sa-
haran Africa is only at 17 per cent. On the other hand, a mere
23 years after the first digital mobile phone entered the market,
digital networks already cover 70 per cent of Sub-Saharan Africa
(as Exhibit 3 starkly illustrates)13
. This represents an adoption rate
increase that is 23 times higher for mobile networks than for grid
electricity, which is precisely the transformation at speed the world
needs to achieve many of the SDGs: very rapid deployment of
technology to some of the poorest people in the world, on a large
scale, thereby improving access and participation opportunities.
Recall also that 90 per cent of the world’s data that ever has been
collected, has been created in the last two years alone, as Exhibit
4 illustrates14
. That is what the exponential development needed
for SDG target achievement looks like.
II. Digital is Transforming People’s Lives
This chapter shows how digital solutions have unique properties to transform the
world in the way the SDGs envision
CHAPTER TWO
PEOPLE-CENTRIC
Another reason digital solutions offer such potential to move us
to “warp speed” on sustainable development is that people and
businesses usually do not need much convincing to use them.
People want access to technology for the benefits it can bring
to their own lives. And when large numbers of people voluntar-
ily adopt new digital solutions, automatic social, economic and
environmental benefits flow from them, many of which have direct
and indirect bearing on the SDGs. For example, wearable health
monitoring equipment is becoming popular popular, and now
enjoys three figure growth rates15
, enabling people to track their
health and to respond to problems. Likewise, in least developed
and developing regions, some health workers are starting to use
mobile-based programs to learn how to administer new treat-
ments – saving them time and money.
NEW BUSINESS MODELS
The third aspect is commercial. Digital solutions are enabling and
sustaining new business models all over the world. These new
businesses are acting as catalysts for innovation, quality of life
improvements and growth in a wide array of sectors. Spotify is a
famous example from the entertainment sector. Founded in 2006,
Spotify today delivers access from any device to a huge library
of music to over 100 million users, with revenues of over US$1
billion16
. Smart watches, to take another example, are only two
years old, but have already overtaken Swiss watches for market
share with a growth-rate of 326 per cent a year17
. Or take MKopa,
a firm delivering solar-based, off-grid lighting solutions to people
in Africa at incredible 100 per cent growth rates and directly con-
tributing to SDG target 7.4 (to improve access to clean energy)18
.
All of these solutions are sustained by business models that
were unimaginable 15 years ago. And digital businesses in 2030
will have developed business models we cannot imagine today.
Many of these might help us make hunger, poverty and illiteracy
things of the past. The next chapter of the report explains how.
Sub-Saharan Africa is connected –
not to electricity, but to digital networks
vs.
Access to electricity grid
No access to electricity grid
Access to a digital mobile network
No access to a digital mobile network
1880
TODAY
TODAY
1993
30
17
83
70
ELECTRICITY GRID: 0,13% VS. DIGITAL MOBILE NETWORK: 3,04%
ADOPTION RATE INCREASE P.A. (IN %)
EXHIBIT 3: Yearly adoption rate increase of electricity grid compared to digital mobile networks in Sub-Saharan Africa
90% of the data has been collected in the last 2 years –
an impressive demonstration of digital's disruptive power.
II0000II0I0III0
000I0I0III0I0II
I0000I0I0II
AMOUNT OF DATA
AGE OF
CAVE PAINTING
INVENTION OF THE
PRINTING PRESS WITH
REPLACEABLE LETTERS
THE DIGITAL AGE
30.000 BC 1450 2013
EXHIBIT 4: Amount of data collected by humanity over time - illustrative

12 13
GeSI’s research for this report has identified those digital solutions
that substantially contribute to reaching all 17 SDGs, as noted
above. To explore the impact of these digital solutions, this report
groups the SDGs into three positive impact categories, while
acknowledging the overlap between them:
01. IMPROVING PEOPLE’S QUALITY OF LIFE
This set of goals concerns the basic human need to live one’s life
in dignity, with enough to eat (SDG 2), in good health (SDG 3),
and with an open and trained mind (SDG 4), flourishing in a world
without violence (SDG 16).
02. FOSTERING EQUITABLE GROWTH
These goals focus on economic growth understood as an essen-
tial prerequisite for communities and individuals to prosper. They
seek a world in which people have enough individual financial
resources (SDG 1), where women are enabled to participate
equally (SDG 5), where people are engaged in highly productive
employment (SDG 8), facilitated by innovative infrastructure and
environmentally-friendly industrialization (SDG 9) – while ensuring
no one is left behind (SDG 10).
III. Digital Solutions Catalyze
the Achievement of all SDGs
This chapter demonstrates the positive impact digital solutions can have on people,
growth and environment, the triple development agenda of the SDGs.
The central question is this: how can 8.5 billion people in 2030 live and develop well,
within planetary boundaries?
01. Improving People’s Quality of Life
Four SDGs primarily focus on improving people's quality of life
and their ability to live dignified lives
GeSI’s research has shown that digital solutions can have a huge positive impact on each of these goals, but for the purposes of this
summary report, the focus is on how digital can transform people’s educational opportunities (SDG 4) and health (SDG 3).
*inshortwording,formulatedbyAccentureStrategy
• Reduce maternal mortality end
deaths of children (3.1 and 3.2)
• Reduce death of non-communicable
diseases, e.g. diabetes (3.4)
• Halve deaths and injuries from road
accidents (3.6)
• Achieve universal health coverage (3.8)
• Improvetrainingofhealthworkforce(3.c)
• Ensure primary and secondary
education for all (4.1)
• Ensure equal access to vocational
and tertiary and education (4.3)
• Increase youth‘s vocational skill
levels (4.4)
• Achieve literacy and numeracy (4.6)
• Increase supply of skilled teachers (4.c)
• Reduce violence and deaths
everywhere (16.1)
• Develop effective, accountable and
transparent institutions (16.6)
• Ensure participatory decision-
making (16.7)
• Provide legal identity for all,
including birth registration (16.9)
SDG SDG FOCUS AREAS AND TARGETS*
WHICH BENEFIT MOST FROM
DIGITAL SOLUTIONS
MOST POWERFUL
DIGITAL SOLUTION(S)
DIGITAL'S POSITIVE IMPACT WITH
ILLUSTRATIVE DATA POINT
• End hunger (2.1)
• End malnutrition (2.2)
• Double agricultural,productivity
of small-scale farmers (2.3)
• Ensure sustainable food
production (2.4)
• Ensure functioning of food
markets (2.c)
SMART AGRICULTURE
for example, optimized farm man-
agement and automated irrigation
systems; precision agriculture, incl.
M2M / IoT, soil sensors and satellites
and integrated real-time weather
information; traceability and tracking
systems;
E-HEALTH
for example, remote diagnostics
videoconferencing, electronic data
storage, augmented reality, wearables,
biosensors, personalized medicine,
DNA sequencing, etc.
E-LEARNING
for example, videoconferencing,
advanced data analytics, Massive
Open Online Courses (MOOC), open
community platforms, augmented
reality, gamification, voice recognition
software,
E-GOVERNMENT AND SMART POLICE
for example, big data analytics, open
government (datasets, public apps
using open data), e-identity, online
voting, predictive analytics and algo-
rithms for crime forecasting, aug-
mented reality, drones and robotics
and neuroscience
Increases agricultural productivity
while reducing the need for scarce
inputs such as water
Crop yield increase of
>900 kg/ha in 203019
Makes health more accessible
and affordable, and enables
better quality
1.6 billion people with access to
e-health services in 203020
Makes education more accessible,
affordable and higher quality
450 million e-learning degrees
in 203021
Reduces crime and enables better
participation and transparency,
strengthening people's democratic
rights
In Mozambique, SMS messages
allowed citizens to report electoral
irregularities and increased voter
turnout by 5 percentage points22
CHAPTER THREECHAPTER THREE
03. PROTECTING THE ENVIRONMENT
These SDGs are about ensuring that the other goals are achieved
without breaching the planet’s ability to regenerate for future
generations. They refer to the need to ensure a fresh water supply
(SDG6), cleaner energy for everyone (SDG7), better functioning
and cleaner cities (SDG11), resource-efficiency (SDG12), com-
batting and adapting to climate change (SDG13) as well as the
need to protect ecosystems below water and on land (SDG14 and
SDG15).
This chapter highlights the contribution potential of digital solutions
towards the achievement of all SDGs within each category, and
provides a more detailed perspective for two SDGs each.
The six SDGs for deep-dive have been chosen based on two main
criteria: firstly, the expected transformation potential of digital solu-
tions on the sector(s) and area(s) of life that the SDG touches upon,
secondly, on the expected positive impact in these sector(s) and
area(s) of life.
SDG 17 covers certain means of implementation for
achieving the targets within the other 16 SDGs and is,
therefore, an overarching SDG, not attributable to one
“impact area”. It covers multi-stakeholder partnerships,
financing, better global market regulation and the
establishment of a good monitoring system.
SDG 17 also refers to the enabling role of technology
towards SDG achievement in three targets: Enhance
cooperation on and access to science, technology and
innovation, and enhance knowledge sharing (17.6), Promote
development, transfer, dissemination and diffusion of
environmentally sound technologies on favorable terms
SDG 17: ENABLING THE TRANSFORMATION
(17.7) and, operationalize capacity building mechanism
for least developed countries (LDCs), and enhance use of
enabling technologies, in particular, ICT (17.8)*
.
The digital solution: the entire ICT sector and digital
solutions play a crucial role in enabling the transformation
towards the SDGs. In particular, connectivity helps leverage
technology and the use of ICT, which is at the core of this
overarching “means of implementation” SDG. In addition,
all digital solutions described in this report can help to
disseminate more environmentally sound technologies as
described in target 17.7.
EXHIBIT 5: Overview of digital solutions' positive impact on SDGs that primarily focus on improving people's quality of life

14 15
DEEP DIVE Putting Students at the Center of Learning.
SDG 4 is about equal access to quality education - primary, secondary, tertiary
and vocational – as well as about teacher supply and quality
EXHIBIT 6: SDG 4 – STATUS OF THE WORLD PER COUNTRY CLUSTERS
SDG 4: “ENSURE INCLUSIVE AND EQUITABLE QUALITY EDUCATION AND PROMOTE LIFELONG
LEARNING OPPORTUNITIES FOR ALL”.
Targets that benefit most from digital solutions within SDG 4:
• Target 4.1: “By 2030, ensure that all girls and boys complete free, equitable and quality primary and
secondary education leading to relevant and effective learning outcomes.”
• Target 4.3: “By 2030, ensure equal access for all women and men to affordable and quality technical,
vocational and tertiary education, including university”
• Target 4.4: “By 2030, substantially increase the number of youth and adults who have relevant skills,
including technical and vocational skills, for employment, decent jobs and entrepreneurship”
• Target 4.5: “By 2030, eliminate gender disparities in education and ensure equal access to all levels of
education and vocational training for the vulnerable, including persons with disabilities, indigenous
peoples and children in vulnerable situations”
• Target 4.6: “By 2030, ensure that all youth and a substantial proportion of adults, both men and
women, achieve literacy and numeracy”
• Target 4.b: “By 2020, substantially expand globally the number of scholarships available to developing
countries, in particular least developed countries, small island developing States and African countries,
for enrolment in higher education, including vocational training and information and communications
technology, technical, engineering and scientific programs, in developed countries and other developing countries”
• Target 4.c: “By 2030, substantially increase the supply of qualified teachers, including through international
cooperation for teacher training in developing countries, especially least developed countries and
small island developing States”
THE STATUS OF THE WORLD TODAY23
SDG 4 aims at achieving 100 per cent completion rates in primary
and secondary education in 2030. But 57 million primary-school
children do not go to school at all at the moment24
. On top of this,
least developed countries face a near crisis in school completion
rates, with one in three children not completing primary studies.
This is only marginally less severe in developing countries, where
still today, one in ten people cannot read or write. In developed
regions, meanwhile, one in six boys and girls never completes
secondary school.25
UNESCO estimates that the world will need nearly 30 million
extra schoolteachers by 2030 achieve SDG 426
. Teacher training
delays and high absentee rates continue to afflict the developing
world, making school too unreliable for a large number of
students, many of whom need to travel large distances to reach
a classroom. This is partly why GeSI’s analysis identified such
substantial gaps towards the achievement of target 4c.
Adding urgency to these challenges is a recent fall in global
aid spending on education in least developed and developing
countries, which dropped by 16 per cent between 2009 and
201227
.
Gender inequality is widespread in education. For example,
globally, 14 per cent more girls than boys do not attend to
primary school28
. In least developed countries, this percentage
worsens 27 per cent29
.
Meanwhile, vocational skills and tertiary education are becoming
an issue, with 63 per cent of CEOs worrying about their
companies’ chances of hiring the quality graduates they need in
the future, especially in the fastest growing regions of the world30
.
By 2020, 65 per cent of all jobs in some developed regions are
expected to require post-secondary education and training
beyond high school31
. The European Commission additionally
expects that 90 per cent of jobs in Europe will soon require “some
level of digital skills”. It also expects around 800,000 vacancies
in the ICT sector to go unfilled by 2020 due to a lack of properly
trained people32
.
Country clusters
Developed regions (n=54)
14 % of adults have not completed
secondary education(n=48)
100 % should complete secondary
education (based on target 4.1)
10% people cannot read or write
100 % literacy
(based on target 4.1)
100 % should complete primary
education (based target 4.1)
30% of boys and girls does not
complete primary school
Developing regions (n=113) Least developed countries (n=48)
Perfomance
towards target
achievement in %
of countries
Example for
identified gap
Target value for
identified gap
Substantial gap to target value Gap to target value Fulfills target value No data available
THE DIGITAL SOLUTIONS
E-learning can enable a huge number of people to gain access to
affordable and quality education, opening the door for as many as
450 million people to obtain e-learning degrees in 2030 and vastly
cutting the costs of education for everyone, everywhere33
.
E-learning solutions are already heralding a fundamental
transformation in learning that could become the norm by 2030.
E-learning can be applied to learners at any stage of their lives,
from people needing to learn basic skills to remote-based students
and health workers needing technical instruction on how to
administer a brand new treatment. E-learning could thereby also
improve access for the disabled, reducing physical barriers.
In addition to improved access, people are becoming more
empowered. The shift towards e-learning allows students to
tailor their own learning: from knowledge being delivered to
active and personalized knowledge acquisition. If people want to
improve their literacy or pick up numeracy skills, there is an app
for that. Likewise, if they need to train up in a new language for
a job overseas there is now intuitive, gamified software at their
fingertips. Meanwhile, responsive student feedback, personalized
syllabuses and lower tuition fees can help to motivate students of
all ages, in countries of all income groups.
The e-learning shift can be enabled by technologies such as
devices, connectivity and e-learning software and apps with
different levels of sophistication, replacing an approach that relies
100 per cent on physical presence. Hence, e-learning can help
solve one major problem, particularly in least developed and
developing countries: the lack of quality textbooks and trained
teachers. This will becomes less of an issue as downloadable
learning portfolios with interactive learning units replace, or at
least supplement, teacher and paper textbook-centric approaches.
Thereby, education can become more accessible in remote areas,
helping to reach target 4.1.
New digital learning formats can also help to train teachers
in some of the most remote parts of the least developed and
developing regions of the world, and specialized tracking apps
are already tackling teacher absenteeism by rewarding the most
reliable teachers 34
, helping to reach target 4.c.
CHAPTER THREE
2% 80% 29% 59% 75% 19%
DIGITAL IMPACT HIGHLIGHTS:
• 450 MILLION E-LEARNING DEGREES IN 2030
• UP TO A 10 PER CENT AVERAGE INCREASE IN ANNUAL
INCOME FOR EACH ADDITIONAL YEAR OF SCHOOLING
• ADDITIONAL REVENUES OF $413 BILLION FROM
LEARNING CENTERS IN 2030
• $1.2 TRILLION OF COST SAVINGS TO GOVERNMENTS
AND STUDENTS IN 2030

16
2015 2030 2030
TARGET 3.6 –
HALVE DEATHS AND INJURIES FROM ROAD ACCIDENTS*
BAU trajectory for deaths from road traffic**
DEEP DIVE Putting a Doctor Within Reach
SDG 3 includes targets to reduce maternal mortality rates, increase access to
health care, foster a better-trained health workforce, reduce lifestyle diseases
like diabetes and halve deaths from road accidents
In the least developed countries, the maternal mortality rate at
birth is still high: on average, 437 mothers die in childbirth for every
100,000 live births. This figure needs to be cut by 83 per cent to meet
target 3.1. The situation is better, but still not good, in developing
countries, where the mortality rate is 106 for every 100,000 births.
A large part of the problem, as with education, is a lack of access
to affordable and practical healthcare – in all regions of the world,
including some developed countries. Furthermore, the delivery of
health services by properly trained professionals remains a challenge,
especially in least developed countries and developing regions, but
rural areas in developed regions also face this problem.
In developed regions, the main challenges are to deliver more
responsive and targeted healthcare within the constraints of public
finances, and to foster healthier lifestyles to combat rising levels of non-
communicable diseases like cardiovascular conditions and diabetes.
These are today responsible for around 16 per cent of deaths in the
developed world, with target 3.4 aiming to reduce this by a third.
Finally and strikingly, the casualty rate on the world’s roads remains
far too high with around 1.25 million people dying each year from
traffic accidents, and 50 million suffering injuries, according to the
World Health Organization. This figure is expected to stabilize or
increase in a business-as-usual scenario (BAU) without dedicated
action to achieve target 3.6, which aims at halving this number.
New digital, medical technologies like wearable tech, patient-doctor
videoconferencing and biosensors are beginning to enable people
to receive diagnosis for medical problems remotely and could easily
be applied in developing countries where they could significantly
cut the costs of seeing a doctor and – in the process – save lives.
GeSI estimates that e-healthcare could be available for as many as
1.6 billion people worldwide by 2030, a truly staggering prospect.
Meanwhile, the fascinating field of augmented reality is actually
enabling doctors to train remotely, and some health workers are now
being trained in part by mobile phone in some of the most remote
parts of the developing world, like in Kenyan villages, for example42
.
These technologies could make significant inroads into training the
number of doctors needed to achieve target 3.1, which aims to cut
maternal mortality to fewer than 70 in 100,000 live births.
In terms of service delivery and achieving target 3.8 on universal
health coverage, the ability to diagnose and prescribe medicine
remotely also gives health workers and patients much more
freedom to receive the right treatment in a way that is convenient
to them, saving them a lot of money and getting them back to
work faster after treatment.
In terms of rising to the challenge of tackling non-communicable
diseases in the developed world especially, wearable tech and
fitness apps are allowing more people to understand and
prevent conditions more easily by closely monitoring their own
health statistics and taking the necessary action to avert or treat
conditions, adding years to people’s lives and helping to meet
target 3.4.
Finally, as Exhibit 8 shows, the introduction of Car2X, which enables
cars to communicate with their surroundings, could prevent up
to 60 per cent of road traffic accidents and related fatalities and
injuries from happening43
With a 100 per cent adoption rate, this
could save a total of around 720,000 lives and prevent 30 million
injuries from road accidents44
, which would actually overshoot
target 3.6.
The WHO estimates that road traffic deaths and injuries in
developing countries alone cause economic losses of up to 5 per
cent of GDP45
, so technologies which reduce these will contribute
significantly to the next set of SDGs examined in this report, those
concerned with fostering equitable growth.
Taken together, GeSI’s estimates that e-healthcare solutions could
generate over $200 billion of additional annual revenues for the
health sector by 203046
.
-60%
-50%
Digital Car2X
disruption potential to
(over-)achieve target 3.6
*
short version of target, formulated by Accenture Strategy,
**
based on WHO reports 2013 and 2015,
CHAPTER THREE
Importantly, e-learning makes education more affordable, helping
to achieve several of SDG 4’s targets. Students and their families,
and governments, could save around $1.2 billion a year in 2030
from e-learning35
. Tuition fees will fall, while access will improve
and become more equitable. This substantially improves people’s
future participation opportunities. It is estimated that for every
additional year of schooling, a student can look forward to a
10 per cent uptick in their average earnings – an effect that is
magnified in developing regions36
.
Remote access to education and more affordable learning
opportunities can also help to reduce the gender inequalities in
education (target 4.5).
The large cost savings e-learning can bring have been reflected
by its popularity for tertiary education in the aftermath of the
global recession, as students looked for more cost-effective ways
to develop their talent and skills37
. The tertiary education market is
expected to profoundly change towards 2030. Exhibit 7 illustrates
the potential for e-learning to transform the traditional model of
learning in North America, for example. The number of students
in traditional education is predicted to fall by two million between
2014 and 2030. Yet, the shortfall will be more than compensated
by a 18-fold rise in the number of students enrolled in e-learning,
which is expected to rise to nearly six million in 2030, taking over
nearly a quarter of the whole education market. GeSI’s research
suggests that in North America, e-learning will eventually cut
around $5,000 per year from the cost of education for a student
by 203038
. This illustrates how the e-learning shift can help achieve
target 4.3 and 4.4.
The Digital Transformation towards 2030:
from “static classroom” learning and teacher-
centric delivery to student-centric and lifelong
learning “anytime, anywhere, for everyone”
Digital learning is also applied in vocational training: around
10 per cent of companies use Massive Open Online Courses
(MOOCs) to train their staff, and this is projected to rise to around
a third by 203039
, contributing to target 4.4. These cost-effective
tools could help companies increase the required digital skills of
their employees. Moreover, people looking for a job could take
advantage of affordable online courses to increase their skillset –
and improve their chances for employment (target 4.b).
In conclusion, rolling out e-learning solutions will not only
transform education and deliver social and economic benefits to
people, but also provide substantial benefits for the education
sector: learning centers, for example, can look forward to
additional revenues of $413 billion from e-learning in 203040
.
> US$ 5’000 in expend-
iture per student in
tertiary education via
e-learning in North
America can be saved
p.a. in 2030.
Undergraduate students
North America (in millions)
Time
Time
x 18
E-LEARNING AND CLASSROOM STUDENTS
(UNDERGRADUATE) IN NORTH AMERICA
EXHIBIT 7: Share of e-learning undergraduate students from
total undergraduate students in North America, 2014 to 2030
EXHIBIT 8: How Car2x could help (over)achieve SDG target 3.6
by enabling 60% reduction of traffic accidents
e-learning students non-e-learning students
Global deaths from traffic accidents, in thousands
1.250
625
500

18 19
02. Fostering Equitable Growth
Five SDGs focus primarily on fostering equitable growth, understood
as an essential prerequisite for communities and individuals to flourish.
*
inshortwording,formulatedbyAccentureStrategy
• Eliminate all forms of violence
against all women and girls (5.2)
• Ensure women’s full and effective
participation and equal
opportunities for leadership (5.5)
• Enhance the use of enabling
technology, in particular ICT (5.b)
• Sustain per capita economic growth
and at least 7per cent GDP growth
in least developed countries
(LDCs) (8.1)
• Improve global resource efficiency
and decouple economic growth
from environmental degradation (8.4)
• Achieve full and productive
employment and decent work (8.5)
• Reduce youth unemployment (8.6)
• Strengthen capacity of domestic
financial institutions and expand
access to banking (8.10)
• Facilitate sustainable and resilient
infrastructure development (9.a)
• Increase access to ICT and provide
universal access to internet (9.c)
• Develop quality, reliable, sustainable
and resilient infrastructure (9.1)
• Promote inclusive and sustainable
industrialization (9.2)
• Upgrade infrastructure and retrofit
industries with clean technology (9.4)
• Enhance scientific research, upgrade
technological capabilities of industrial
sectors incl. increasing the number
of R&D workers (9.5)
SDG SDGSDG FOCUS AREAS AND TARGETS*
DIGITAL SOLUTIONS
SDG FOCUS AREAS AND TARGETS*
DIGITAL SOLUTIONS
MOST POWERFUL
DIGITAL SOLUTION(S)
MOST POWERFUL
DIGITAL SOLUTION(S)
DIGITAL’S POSITIVE IMPACT
WITH ILLUSTRATIVE DATA POINT
• Eradicate extreme poverty (1.1)
• Reduce poverty in all its
dimensions (1.2)
• Ensure equal rights to economic
resources and basic services (1.4)
• Build resilience of the poor (1.5)
• Achieve and sustain income growth
of the bottom 40 per cent (10.1)
• Empower the social, economic and
political inclusion of all (10.2)
• Reduce to less than 3 per cent
the transaction costs of migrant
remittances (10.c)
CONNECTIVITY
for example, fixed and/or mobile
access to telephony and internet,
includes necessity for a device
CONNECTIVITY
CONNECTIVITY
CONNECTIVITY
(see explanation in SDG 5)
E-WORK
for example, augmented reality,
cloud-based platforms (e.g. “platform
as a service“), telecommuting, virtual
business meetings
ALL DIGITAL SOLUTIONS
as they transform production and
consumption patterns
SMART MANUFACTURING
for example, industrial Internet of
Things (IoT) and Machine-to-Machine
(M2M), 3-D printing, cyber-physical
systems (CPS), Data analytics & cloud
computing, Drones & Robotics, embed-
ded system production technology
SMART LOGISTICS
for example, IoT/connected vehicles,
load units, products and machines;
augmented reality and wearable
technologies; Commercial Unmanned
Aerial Vehicles (UAV); digital warehous-
es; optimized fleet and route manage-
ment
CONNECTIVITY
Increases access to opportunities to
break out of poverty and improve
economic participation
One Third fewer people living
on less than $1.25 per day from
extended internet access47
Improves access to more
affordable participation
2.5 Billion additional people can
be connected in 2030 mainly in
developing regions and LDCs52
Empowers women to participate
in economic activities and thereby
improve their status
US$13-$18 billion additional
combined annual GDP for 600,000
women in developing countries
from an increase in Internet access48
Boosts growth and helps decoupling
it from resource-consumption
Up to 1.38 per cent GDP growth
from 10 per cent increase in
broadband penetration49
70 per cent cut in oil consumption
in 2030 compared to today from
all digital solutions examined50
Boosts efficient and innovative
supply, production and delivery of
goods
US$982 billion economic
benefits to industries from smart
manufacturing and smart logistics51
summary report, the focus is on how digital can boost growth (SDG 8) and infrastructure and innovation (SDG 9).
EXHIBIT 9: Overview of digital solutions' positive impact on SDGs that primarily focus on fostering equitable growth

20 21
CHAPTER THREE
DEEP DIVE
Powering Growth: Connected and Decoupled
SDG 8 is about economic growth, decoupling economic growth from
environmental degradation, and decent employment for all
SDG 8: “PROMOTE SUSTAINED, INCLUSIVE AND SUSTAINABLE ECONOMIC GROWTH,
FULL AND PRODUCTIVE EMPLOYMENT & DECENT WORK FOR ALL”.
Targets which benefit most from digital solutions within SDG 8:
• Target 8.1: “Sustain per capita economic growth in accordance with national circumstances and, in particular,
at least 7 per cent gross domestic product growth per annum in the least developed countries”
• Target 8.4: “Improve progressively, through 2030, global resource efficiency in consumption and production
and endeavor to decouple economic growth from environmental degradation, in accordance with the
10-year framework of programs on sustainable consumption and production, with developed countries
taking the lead”
• Target 8.5: “By 2030, achieve full and productive employment and decent work for all women and men,
including for young people and persons with disabilities, and equal pay for work of equal value”
• Target 8.6: “By 2020, substantially reduce the proportion of youth not in employment, education or training”
• Target 8.10: “Strengthen the capacity of domestic financial institutions to encourage and expand access
to banking, insurance and financial services for all”
Country clusters
Developed regions (n=54) Developing regions (n=113) Least developed countries (n=48)
Perfomance towards
target achievement
in % of countries
Example for
identified gap
Target value for
identified gap
Every inhabitant consumes around
35 tons of resources per year
Every inhabitant should consume
no more than 12 tons of in 2030 re-
sources per year to decouple growth
from environmental degradation
Around 8% average unemployment rates;
youth unemployment being around 19%
3% "ideal" unemployment rate
(based on target 8.6: “By 2020, sub-
stantially reduce the proportion of
youth not in employment, education
or training”)
7% annual GDP growth
Only every fifth adult has his or her own
bank account (incl. mobile banking)
In the least developed countries especially, there is a pressing
need to boost economic growth rates from their current aver-
age of 4.9 per cent, to the 7 per cent envisioned by target 8.1.
In addition to economic growth, least developed countries also
need to work towards target 8.10, access to financial services,
because only one in five inhabitants currently has access to a bank
account or mobile banking, leaving the vast majority of people in
the poorest countries in the world locked out of benefitting from
economic development.
Against the backdrop of recent declines in economic growth rates
among developing countries, there is a need to maintain or raise
growth rates. In developed countries, economic growth is still quite
fragile and uneven.
The added complexity to the growth challenge is to ensure that
growth remains within safe planetary limits and does not jeopardize
the achievement of target 8.4, to decouple economic growth from
environmental degradation. In developed regions especially, current
consumption levels are unsustainable, with the average citizen con-
suming around 35 tons of natural resources per year, three times
the “recommended” sustainable limit.54
At the same time, unemployment remains a major problem all over
the world, but in the developing regions particularly, where unem-
ployment rates currently average nearly 10 per cent, with one in five
young people looking for a job. So achieving target 8.5 is going to
be difficult without the huge innovation and job creation potential
of digital solutions.
GeSI and Accenture Strategy’s research found that the digital solu-
tions analyzed could unlock over $9 trillion in economic benefits
globally in 2030, saving consumers, businesses and governments
around the world over $4.6 trillion while generating $4.5 trillion of
new income in industries like agriculture, retail, education, renewa-
ble energy and mobility.55
Deploying broadband infrastructure acts as a booster growth rates
(see target 8.1) with a recent ITU/Broadband Commission study
finding that a 10 per cent increase in broadband penetration alone
can lead to rises in GDP of between 0.25 and 1.38 per cent, with the
highest positive impacts occurring in developing countries.56
This report also finds that not increasing broadband57
to universal
coverage worldwide (as SDG target 9.c intends) would mean
missing an opportunity to raise GDP by 12 per cent in developing
regions in 203058
, as Exhibit 11 illustrates.
Accenture analysis meanwhile shows that “digital density” also mat-
ters. This comprises, among other things, of a country’s adoption
rate of digital solutions, as well as the skills, ways of working and
regulatory frameworks needed to realize digital’s economic poten-
tial. A ten-point increase in a country’s digital density would help
certain developed economies gain an extra 0.25 per cent of GDP
growth between 2015 and 2020 and certain developing regions
gain a 0.5 per cent higher than average annual GDP growth rate
over the same period59
.
E-work will fundamentally change the ways people work in the
knowledge economy: from anywhere, at any time. Cloud-based
workplace solutions are increasingly important, with positive effects
on SDG 8. These can help reduce material footprints thanks to
more efficient devises and ICT infrastructure, can lead to double
digit reductions in CO2e emissions, thanks to reduced commuting
and business travel, and generally benefit employees in terms of
time and monetary savings.60
.
Online banking and banking through smart devices, meanwhile, will
mean the inclusion of millions of additional people in the financial
system, providing previously unbanked citizens with the benefits
of modern consumer finance. The increased customer density and
professionalization of the banking sector through digital solutions
can also help reduce the currently very high interest rates in some
developing regions and least developed countries.
33% 61% 41% 46% 19% 81%
DIGITAL IMPACT HIGHLIGHTS:
• $9 TRILLION IN ECONOMIC BENEFITS IN 2030 FROM
DIGITAL SOLUTIONS THAT CONTRIBUTE TO THE SDGS
• UP TO 1.38 PER CENT GDP GROWTH GENERATED FROM A
10 PER CENT INCREASE IN BROADBAND PENETRATION IN
DEVELOPING REGIONS
• THE EQUIVALENT OF 25 BILLION OIL BARRELS SAVED IN 2030,
A REDUCTION OF 70 PER CENT ON TODAY’S OIL CONSUMPTION
• 300 KM3
WATER SAVED IN 2030

22
On top of this, improved access to digital solutions in general can
help, for example, farmers and fishermen in some of the poorest
regions of the world get access to real-time price information,
enabling them to sell into regional, and even global markets at the
best price for them.61
Finally, digital technologies can bring productivity gains. According
to the World Bank, companies using e-commerce are now, on aver-
age, 11 per cent more productive, twice as large and twice as likely
to export as those that do not62
.
The excellent news for sustainable development is that these digital
solutions can help us decouple growth from automatically increas-
ing resource consumption and environmental degradation (see
target 8.4). Digital solutions can cut the equivalent of 25 billion bar-
rels of oil in 2030, a reduction of 70 per cent compared to today’s
oil consumption. Smart-mobility solutions alone could take 135
million cars off the world’s roads and over 330 trillion liters of water
could be saved in 2030 from smart agriculture, smart buildings and
smart manufacturing. E-work, moreover, could save 0.4 gigatons of
greenhouse gas emissions.63
Forecasts for ICT’s positive impact on employment are mixed.
Analyzing the past, some studies have seen positive impacts. For
example, the World Bank has observed that for every high-tech job
created in the United States, nearly five additional jobs could be
created in other sectors. Another study estimates that extending
internet access in the developing world to levels seen in the devel-
oped world could create around 140 million net jobs64
. Nonethe-
less, debate among economists continues over possible adverse
side-effects on employment created by digital65
.
GDP with broadband increase GDP without broadband increase
EXHIBIT 11: Cost of inaction on broadband expansion in
developing regions (target 9.c) in per cent of missed GDP (target 8.1)
+104%
2014
20.000
30.000
40.000
50.000
60.000
Real GDP in developing regions
(US$bn, 2010)
Time
2030
-12%
+92%
Assumptions
• 10% increase in broadband penetration to yield +1.38% average
GDP growth in developing regions (ITU, World Bank)
• In line with universal access target 9.1 we assume 80% broadband
penetration in 2030, up from 44.5% broadband penetration in
2014 (80% increase)
• GDP growth forecast by World Bank assumed to have taken into
account expansion of mobile broadband penetration to 80% in 2030
COST OF INACTION –
BROADBAND EXPANSION IN DEVELOPING REGIONS
CHAPTER THREE
 from “physically bound” industries, products
and workplaces to “connected everything,
anytime, anywhere”

24
DEEP DIVE Catalyzing Access, Growth and Innovation
SDG 9 is about improved infrastructure, sustainable industrialization and innovation
for sustainable development. Target 9.c explicitly mentions that increasing access
to the internet is to be achieved within the SDG framework
To deliver on SDG 9, the world needs to improve and vastly ex-
pand its infrastructure and get better at innovating and promot-
ing sustainable innovation across least developed, developing and
developed regions.
From the perspective of the ICT-sector, the infrastructure need is
crystal clear: globally more people are offline than online and only
a tenth of the population in the least developed countries can get
online. Differences in access also exist within countries, between
rural and urban areas and between men and women67
.
Least developed countries and developing regions need to
increase their share of industry to meet SDG 9. In terms of R&D,
huge gaps exist in developing countries, with only around 900
R&D workers per million people, four times less than the recom-
mended amount and less than a third of the share of developed
regions, who themselves partly lag behind the proportion envi-
sioned by the SDGs. Developed regions, are not investing enough
in environment-related R&D, and this could become a significant
problem in the achievement both of target 8.4 and of all the
environmental SDGs.
Increasing connectivity is at the heart of SDG 9. And GeSI’s
research shows that 2.5 billion more people can be connected
to the knowledge economy in 2030. But timing matters: broad-
band coverage needs to increase fast so that the “digital critical
mass” required to spur economy-wide innovation is reached as
soon as possible. Installed broadband capability needs to be fast
as well as reliable. Other SDGs depend on this too, as this report
has showed above that failing to deploy broadband would mean
foregoing the equivalent of 12 per cent of the GDP of developing
countries in 203068
. And there is the further challenge of raising
the financing needed, with the ITU / Broadband Commission esti-
mating that connecting the next 1.5 billion people to the internet
requires around $450 billion of investment in total.
Smart manufacturing and smart logistics can foster sustainable
industrialization, including economic as well as environmental bene-
fits. In 2030, they can collectively enable $982 billion of cost savings
from improved efficiencies while delivering significant resource ef-
ficiency: energy savings of 5.3 billion MWh and fuel savings of 267
billion liters. This digitized industry can also save 4 gigatons of CO₂e
in 2030, equating to nearly 7 per cent of global emissions in 2030.69
Underpinning the dividend from digital infrastructure is a simple
fact: bringing more people into the global marketplace is not only
great for their employment prospects; it also creates new markets
and greater scope for innovation across borders. In terms of really
boosting world-changing innovation and R&D, though, the core
challenge is to raise the number of researchers and the amount
of research spending going into solving social and environmental
challenges.
As everyone in the ICT sectors knows, when it gets going, inno-
vation can move very fast. It is not beyond the realm of possibility
that the world of 2030 sees the most innovative internet access in
a country with very little infrastructure today. Just think of the pos-
sibilities that white space might allow, when unused broadcasting
frequencies in the wireless spectrum could provide access to fast
internet without the necessity of traditional broadband infrastruc-
ture. This is still in early stages, but ICT companies have already
begun to invest in the opportunity70
.

26 27
03. Protecting the Environment
Seven SDGs focus primarily on protecting the environment, ensuring that the other goals are
achieved without breaching the planet’s ability to regenerate for future generations
*
inshortwording,formulatedbyAccentureStrategy
• 7.1: Ensure universal access to
energy services (7.1)
• Increase share of renewable
energy in the global energy mix (7.2)
• Double the global rate of im-
provement in energy efficiency (7.3)
• Expand infrastructure and
upgrade technology for supplying
modern and sustainable energy (7.b)
• Reduce marine pollution from
land-based activities (14.1)
• Minimize and address the
impacts of ocean acidification (14.3)
• Provide access of small-scale
fishers to markets (14.b)
• Provide access to safe,
affordable, accessible and
sustainable transport systems (11.2)
• Reduce adverse per capita
environmental impact of cities, incl. air
quality and waste management (11.6)
• Increase the no. of cities with
policies towards, resource efficiency,
mitigation and adaptation to climate
change, resilience to disasters (11.b)
• Ensure the conservation
and sustainable use of freshwater
ecosystems (15.1)
• Combat desertification and
land degradation (15.3)
• Promote the implementation
of sustainable management of all
types of forests (15.2)
• Ensure the conservation of
mountain ecosystems, including
their biodiversity (15.4)
• Achieve sustainable
management and efficient use of
natural resources (12.2)
• Halve per capita global
food waste (12.3)
• Reduce waste generation (12.5)
• Ensure that people have
awareness for sustainable
development and lifestyles (12.8)
SDG SDGSDG FOCUS AREAS AND TARGETS*
DIGITAL SOLUTIONS
SDG FOCUS AREAS AND TARGETS*
DIGITAL SOLUTIONS
MOST POWERFUL
DIGITAL SOLUTION(S)
MOST POWERFUL
DIGITAL SOLUTION(S)
• Achieve universal and equitable
access to drinking water (6.1)
• Improve water quality (6.3)
• Increase water-use efficiency(6.4)
• Implement integrated water resources
management at all levels (6.5)
• By 2020, protect and restore
water-related ecosystems (6.6)
• Strengthen resilience and
adaptive capacity to climate-related
hazards and natural disasters (13.1)
• Improve education capacity on
climate change management (13.3)
SMART WATER MANAGEMENT
for example, smart pipes, smart lev-
ees, smart meters,soil sensors, remote
irrigation management systems, rain
water harvesting systems, consump-
tion control apps, e-billing
ALL DIGITAL SOLUTIONS
with sustainability benefits, including
smart agriculture, smart building,
smart energy, smart manufacturing,
smart mobility
SMART ENERGY
for example, smart grid, smart ap-
pliances, energy storage, predictive
analytics, sensors, demand response
technology, can
SMART CONSERVATION
for example, advanced mapping and
data analytics, sub-marine. coastal
and inland smart sensors, drones, re-
al-time satellite imaging, smart moni-
toring, real-time weather forecasting
SMART CITY MOBILITY
for example, mobile ride sharing, e-mo-
bility, driverless transportation, intermo-
dality, connected infrastructure/IoT
SMART BUILDING
for example, alarm management and
automation, big data analytics and
energy management, smart metering,
IoT/sensors, monitoring, detection
and diagnosis technologies
SMART MANUFACTURING
for example, industrial Internet of
Things (IoT) and Machine-to-Machine
(M2M), 3-D printing, cyber-physical
systems (CPS), data analytics & cloud
computing, drones & robotics, embed-
ded system production technology
SMART AGRICULTURE
for example, optimized farm manage-
ment and automated irrigation sys-
tems; precision agriculture, incl. M2M
/ IoT, soil sensors and satellites and
integrated real-time weather informa-
tion; traceability and tracking systems
SMART AGRICULTURE
SMART CONSERVATION
Improves water use efficiency and
helps increasing access to water
Up to 15 per cent water
consumption reduction71
Enables greenhouse gas emissions
reduction and drives market
transformation for renewables
around 20 per cent of global CO₂e
emissions can be saved in 203075
Improves energy efficiency and
access to more affordable energy
and supports to increase share of
renewable energies in energy mix
>1.3 billion MWh savings in 203072
Improves protection of oceans and
water quality
32 per cent of the world’s coastal
areas could already benefit from
smart conservation solutions76
Reduces resource consumption,
improves energy efficiency and
reduces air pollution
around a 5 per cent CO₂
e
emissions savings in 2030 from
smart building and smart city
mobility alone7
Improves production and
consumption patterns, enabling
the transformation to the circular
economy
20 per cent food waste savings in
2030 from smart agriculture74
Improves protection of nature
reserves on land and resource-use
efficiency
251 trillion liters of water saved in
2030, from smart agriculture77
summary report we will examine closely, SDG 13, on climate change and SDG 11, on sustainable cities.
EXHIBIT 12: Overview of digital solutions' positive impact on SDGs that primarily focus on protecting the environment

28 29
Luckily, digital solutions have an enormous potential to reduce
greenhouse gas emissions. GeSI has calculated digital solutions,
including smart manufacturing, smart agriculture, smart build-
ings, smart mobility, telecommuting and smart logistics, can cut
over 12 gigatons of CO₂e across the global economy by 2030.
That would be around a fifth of total global emissions in 203081
, a
huge inroad. Importantly, GeSI’s modeling also shows that these
digital solutions can help us hold emissions at current levels while
enabling the huge strides in equitable growth and quality of life
described in the sections above.
Exhibit 14 sets this out as a graph. GeSI has taken the Intergov-
ernmental Panel on Climate Change’s (IPPC) “business as usual”
(BAU) scenario82
as a basis and plugged digital solutions into it,
showing how digital can strip away emissions growth from the
economic growth modeled by the IPCC BAU scenario.
All this will lead to vastly improved lifestyles for people around
the world, with a much-reduced risk of resource warfare and the
displacement of peoples. At the very least, digital solutions can
help us stabilize global climatic conditions that are recognizable
today – while enabling economic growth to do its work in lifting
people out of poverty.
Of course, other technologies, particularly in the energy sector,
need to play their part, but GeSI is clear that digital solutions are
critical and often-overlooked tools for keeping the world on a
trajectory below 1.5°C temperature rises
DEEP DIVE Decarbonizing How We Live and Work
SDG 13 is about climate change mitigation, i.e. reducing greenhouse gas emissions,
and adaptation, i.e. ensuring that countries and people are resilient against the
effects of climate change like extreme weather
SDG 13: “TAKE URGENT ACTION TO COMBAT CLIMATE CHANGE AND ITS IMPACTS”
Targets which benefit most from digital solutions within SDG 13:
• Target 13.1: "Strengthen resilience and adaptive capacity to climate-related hazards and natural
disasters in all countries"
• Target 13.2: “Integrate climate change measures into national policies, strategies and planning”
• Target 13.3: “Improve education, awareness-raising and human and institutional capacity on
climate change mitigation, adaptation, impact reduction and early warning”
Country clusters
Developed regions (n=54) Developing regions (n=113) Least developed countries (n=48)
DIGITAL IMPACT HIGHLIGHT:
• 12.1 GIGATONS CO₂ EMISSIONS SAVINGS FROM
ALL DIGITAL SOLUTIONS WITH SUSTAINABILITY
BENEFITS IN 2030, EQUALING 20 PER CENT OF
GLOBAL EMISSIONS
7.7 tons CO₂ emissions per capita,
highest readiness to adapt to
climate change
5.5 tons CO₂ emissions per capita, mixed
readiness to adapt to climate change
0.5 tons CO₂ emissions per capita,
but lowest readiness to adapt to
climate change
4.2 tons CO₂ emissions per capita, as per IPCC, high readiness to adapt to climate change
(Based on SDG goal formulation: “Take urgent action to combat climate change and its impacts”)
from humanity causing climate change
to climate-friendly work & life everywhere
The challenge is twofold. Countries of all incomes need to miti-
gate the adverse effects their unsustainable practices are having
on global climate while preparing for the effects of climate change
that are expected in the coming decades.
In terms of mitigation, the world is not on track to hold global
average temperature rises to under 1.5°C above pre-industrial lev-
els, the aspiration agreed at the COP21 conference in December
2015. Total global emissions of carbon dioxide equivalent (CO₂e)
have increased by almost 50 per cent since 1990 according to the
Intergovernmental Panel on Climate Change (IPCC), and even the
political progress made at the Paris COP21 conference in 2015 will
not be enough. Analysis suggests that adding up all the emissions
cutting commitments made by the 160 national parties to the
conference would still lead to global average temperature rises of
2.7°C by the end of the century79
.
As a consequence, major infrastructure and lifestyle changes are
required to align the UN’s desire to raise people’s quality of life all
over the world. This includes the need both to decouple economic
growth from emissions growth and – at the same time – to prepare
for the effects of climate change (often described as adaptation
or resilience, and referred to in target 13.1). The target per capita
emissions level to keep the world on a below 2-degree trajecto-
ry is estimated to be around 4.2 gigatons of CO₂e by 2030. The
current per capita average emissions in least developed countries
are well below this level at 0.5 gigatons per head. But the average
for developing countries is 5.5 gigatons, while the average for
developed regions is nearly 8 gigatons per person. The striking
fact here is that – to stay on target – global average emissions of
CO₂e per person need to be lower than they are currently in the
developing regions.
Those who contribute least are also the least prepared for resil-
ience and adaptation (target 13.1): the task is particularly urgent
in least developed countries, where despite being the lowest
emitters, national structures have the lowest “readiness to lever-
age investment and convert it into adaptation actions to prepare
for climate change”. This is according to a major study by Notre
Dame University which scores countries by their readiness for
adaptation (least developed countries score an average of 33 out
of 100, while developing countries score 46, and developed coun-
tries 69, suggesting that all countries have large strides to make to
prepare for climate change)80
.
CHAPTER THREE
Perfomance towards
target achievement
in % of countries
Example for
identified gap
Target value for
identified gap
17% 70% 23% 60% 2% 83%
EXHIBIT 14: Digital-enabled CO2
e emissions trajectory towards
2030, compared to IPCC BAU scenario
2000
GtCO₂e emission
20
40
60
80
2015 2030 Time
Digital-enabled emission reductions amount to 12.1 GtCO₂e  in 2030,
decoupling emissions from economic growth
IPCC BAU scenario
Digital-enabled scenario
Annual emissions in 2030 will be held at the 2015 level
in the digital-enabled emission scenario
-12.1

DEEP DIVE Making Cities Smart and Resilient SDG 11 is about making cities and all human settlements more resilient and
environmentally friendly while enabling a better environment for the people
living in them, including boosting access to sustainable transport systems and
safe and affordable housing
On SDG 11, as for SDG 13, we have a twin challenge: cut emis-
sions and pollution from transport and buildings while preparing
for increased urbanization and improve road safety and provision
for vulnerable people, women, children and people with disabili-
ties (target 11.2).
The task is made more urgent by the fact that, in 2016, more
than half of the world’s seven billion people live in cities, and this
is projected to rise to nearly two thirds by 2030 – two thirds of a
then larger population, of course84
. So both mobility and housing,
necessary to achieve targets 11.2 and 11.3, will be vastly impor-
tant, as will confronting the connected problems of air pollution
and waste management, as the population of cities continues to
become more affluent.
Today, nearly 90 per cent of the world’s urbanites live in over-pol-
luted cities, according to the World Health Organization85
and
much of this pollution is caused by dirty transportation and poor
logistical planning. Well over 10 per cent of people actually live
in cities in which airborne particulates are at levels dangerous to
human health, again according to the WHO86
. Not only does this
impact severely on people’s quality of life, but it also has serious
health implications, with an estimated seven million premature
deaths per year being linked to poor air quality87
.
Around a third of global emissions are attributable to buildings,
and this is on an upward trajectory88
. Coupled to this are the
problems of securing electricity supply and avoiding water stress,
as clean water becomes an ever more precious resource.
Digital solutions will play an important role in sustainable urbani-
zation in making cities smarter and more sustainable.
For example, enabling new forms of mobility and housing.
In terms of mobility, there are two main ways in which digital
solutions can transform urban lives. These are, firstly, by connect-
ed private transportation and, secondly, by helping city authorities
design and operate better traffic flow with traffic control and
optimization.
In terms of the former, car-sharing and car-pooling platforms can
be made much more accessible through smart technology which
will improve people’s access to transport and also help take cars off
the roads. Strides in GPS location-based services are also making
an electric vehicle network a genuine prospect in the future, and
better-designed social media and apps are helping people book
rides, organize logistics and generally plan their lives more easily.
As far as city-wide traffic control and optimization is concerned,
both driverless cars and connected smart sensors will have a huge
impact in aiding flow, shortening journeys and saving fuel. Cou-
pled to intelligent infrastructure and real-time big data analytics,
a seamless and automatic traffic grid is not beyond our reach.
Forty-two billion hours could be saved globally in 203089
. Car-to-
car technology is also predicted to halve the number of deaths
and injuries per year from road-traffic accidents (as already
mentioned in the section on health above), saving both lives and
money for emergency services and transport networks.
GeSI can see a future for the world’s cities in least developed,
developing and developed countries, where many more items
are connected to and analyzed by the Internet of Things, where
self-driving cars and automated traffic systems vastly improve
traffic flow, speed up journeys for people, and, important for their
quality of live, significantly reduce pollution. An estimated 456
billion liters of fuel can be saved from connected private transpor-
tation and optimized traffic control.
GeSI’s analysis for this report also suggests that the cost savings
from rolling out smart mobility solutions alone, by 2030, would
total nearly $100 billion.
And the timeline could be realistic. On a low-growth assumption,
there could be nearly 12 million self-driving cars on global roads
by 203590
.
The second major way in which digital can support the transition
to sustainable cites as envisioned by SDG 11 is through smart
buildings solutions. These include data analytics, automated alert
systems, optimized load management, smart sensors and smart
metering, making the house an example of the Internet of Things.
These technologies can seriously reduce the electricity consumption
of buildings and help tailor them to the time of day/year and the
specific needs of their occupants.
On top of this, there is a huge saving of water with GeSI’s figures
suggesting that around 261 billion liters of water could be saved via
a switch to smart buildings, contributing to achieving target 11.6.
In total, smart buildings could net total revenues of nearly $184
billion by 2030 and save $361 billion in wasted energy and other
building maintenance expenses. The energy savings alone are
estimated as being around 5 billion MWh.91
Imagine a city with virtually no road-traffic accidents, no air pol-
lution and smart buildings that adapt perfectly to each person’s
needs and reduce their environmental footprint. We would also,
of course, need fewer power stations to power them, helping to
meet SDG 13.
CHAPTER THREE

32 33
On the personal scale, as lifestyles are transformed by the ICT
sector's digital solutions, new demands are created. When this is
married to equitable growth, there is a greater market for data-
driven goods and services in all sectors, from a growing pool of
networked consumers, businesses and governments. The world
gets simultaneously smaller as markets get bigger. This is great
news for businesses in practically all sectors, but ICT will be the
common link.
IV. Sustainable Development
Makes Good Business Sense
This chapter demonstrates how solving social, economic and environmental challenges
towards SDG achievement represents a huge growth opportunity for the ICT private sector
As set out in the previous chapter, the digital solutions that
catalyze SDG achievement could create over $9 trillion of new
economic benefits for industries in all sectors, governments and
consumers per year in 203092
.
The encouraging additional news, from the perspective of
investors in the ICT sector, is that deploying these digital solutions
also makes good business sense for the ICT sector. GeSI’s research
for this report has modeled $2.1 trillion of additional annual
revenues to the sector93
, from rolling out a range of established
and emerging technologies across all markets. Given that the ICT
sector’s current global revenues per year are around $3.5 trillion94
,
including revenues from other solutions than the ones analyzed
in this report, this would represent a huge growth boost of 60
per cent – only from solutions that help achieve the SDGs. This is
something no investor or chief executive can ignore.
GeSI’s findings show that connecting 2.5 billion currently
unconnected people can deliver $400 billion per year in 2030. Of
the remaining $1.7 trillion, five digital solutions alone represent
approximately $1.5 trillion of the potential additional income.
These are e-commerce, which could bring in an additional $580
billion per year to the sector and e-work, which represents a
possible extra $537 billion. Smart buildings, meanwhile, could
generate nearly $200 billion, e-government $86 billion and
e-learning could bring in an extra $75 billion95
. Other revenues
come from, among other things, wearable tech and e-health
solutions, precision agriculture and solutions for connected fleet
management. Taken together, this is an exciting prospect.   
On top of these revenues, GeSI has identified several intangible
benefits to the ICT sector which could add further revenues.
According to a recent survey, more than two thirds of businesses
are already planning how they will engage with the SDGs96
.
Likewise, 79 per cent of CEOs have publically committed to
emissions-reduction targets on behalf of their organizations,
and a number of large financial organizations are taking the risks
posed by climate change and potential resource-shocks to their
portfolios and business models very seriously. Taken together, the
opportunities in front of ICT companies for brand enhancement
by becoming the go-to partners for corporate risk-reduction and
collaboration are vast.
CHAPTER FOUR
* Others include: Connected private transportation, e-banking, e-government,
e-health, real-time disaster warnings, smart agriculture, smart conservation,
smart energy, smart logistics, smart manufacturing, smart police, smart water
management, traffic control & optimization
US$ Trillion in 2030
Total ICT sector
revenue potential
Connecting the
unconnected
Digital solutions catalyzing
SDG achievement
2.1trn.
0.4trn.
E-commerce
E-work
Smart building
E-government
E-learning
Others*
0.6trn.
0.5trn.
0.2trn.
0.2trn.
0.1trn.
0.1trn.
EXHIBIT 15: ICT sector revenues from digital solutions that
catalyze SDG achivement, per year in 2030
CHAPTER FIVE
V. Roadblocks and Concerns Need to be
Overcome to Harness Digital’s Potential
This chapter describes barriers hindering ICT deployment and addresses the concerns people
have over some aspects of digital technology
We now turn to the hurdles the world needs to clear in order to deploy
the digital solutions needed to meet the UN’s ambitious timeline for
achieving the SDGs. These hurdles are twofold: firstly, barriers to ICT
deployment hold up the scaling of digital solutions on a global basis.
Secondly, people’s concerns about some aspects of digital solutions
limit the diffusion of some innovative digital solutions.
Any large-scale transformation in the way we live our lives will also, in-
evitably, throw up several concerns. For digital, these include concerns
over trust and cyber-security, as well as the potential for the displace-
ment of jobs in a fully digitally-enabled world.
In the second section of this chapter, each of these concerns is con-
sidered. First, though, the specific barriers to the deployment of digital
solutions on a global basis are examined.
ROADBLOCKS TO ICT DEPLOYMENT97
In essence, this report has identified three types of barriers facing
large-scale ICT deployment to boost digital impact towards SDG
achievement (also refer to exhibit 16):
Barriers to the efficient operation of the ICT sector, or the
“rules of game”, such as political and regulatory blockages
Constraints to ICT rollout, or supply-side barriers, such as
a lack of capital for infrastructure projects or for testing
innovative digital solutions
Impediments to ICT uptake, or demand-side barriers,
such as a lack of suitable digital skills among would-be
users or entrepreneurs
Needless to say, some of these barriers are more prevalent or
serious in developing regions, some are confined to the least
developed countries, and others are universal, persisting across all
country clusters. The most fundamental barriers within the "rules
of the game" category apply to all regions. This includes limited
awareness of ICT’s potential among stakeholders, such as policy
makers, aid organizations and NGOs that could otherwise harness
digital’s potential for development work.
Equally, supply-side barriers, such as the lack of available capital for
financing hinders the scaling of digital solutions all over the world,
especially on costly infrastructure projects in rural areas.
Demand-side barriers, meanwhile, such as the low affordability of
ICT solutions and lack of digital skills, are more prevalent in devel-
oping and least developed regions. Within these country clusters,
the effects are magnified for vulnerable people, people living in
rural areas and women, all of whom could benefit the most from
access to the knowledge society.
GeSI’s research has also identified that regulatory and financing
barriers are the most important roadblocks to ICT deployment,
hindering the full-scale positive impact of digital on SDG target
achievement.
FOCUS ON REGULATORY BARRIERS
Regulatory barriers take several forms, but problems around the
inadequate regulation of the ICT sector generally, as well as insuffi-
cient or uncoordinated protections around intellectual property and
data security affect least developed, developing and developed
countries alike.
In developing regions especially, the prevalence of infrastructure
and connectivity monopolies, as well as poor and insufficient
regulation, prevent digital roll-out at scale. These two impediments
combined are particularly arduous when it comes to driving infra-
structure and connectivity investment.
In developed regions, on the other hand, over-regulation of the ICT
sector can also block the deployment of digital solutions, especially
software, apps and connectivity. The root of this barrier often lies
in regulation that was created without the positive impact of new
digital solutions in mind.

34
BARRIER PERSPECTIVE BARRIER FOR ICT DEPLOYMENT
"Rules of the game"
(political perspective)
Supply
(industry perspective)
Demand
(customer perspective)
• Inadequate regulatory environment
• Unreliable application of regulation and the rule of law
• Lack of investment and financing incentives
• Limited awareness of ICT’s potential among stakeholders,
for example, policy makers, aid organizations, NGOs, etc.
• Excess taxation on ICT services
• Lack of available capital for financing
• Lack of cross-sector collaboration / partnerships
• Lack of integrated standards across technologies
• Lack of relevant physical infrastructure, e.g. electricity, wireless
spectrum
• Low affordability of ICT solutions
• Lack of ICT skills
• Lack of suitable applications, e.g. regarding content
• Lack of acceptance of digital solutions
• Gender- specific barriers, e.g., lower purchasing power,
lower literacy rates, mismatch with cultural role expectations
• Lack of applications in local language
Across all country clusters, poor, insufficient or uncoordinated
regulation of the ICT sector, especially data privacy and security,
as well as intellectual property rights, holds up the deployment
of sensors and smart-technology by increasing the complexity
of development and deployment due to regional differences in
regulatory requirements. This creates additional costs to the ICT
sector. Moreover, the convergence between the ICT sector and
other industries, for example the health industry, challenges the
assumptions that underlie regulation defined before the digital
revolution. This impediment to digital deployment calls for an
updating of regulation to facilitate new, more sustainable, digitally
enabled lifestyles.
Additionally, “winner-takes-all” market structures without an
adequate regulatory environment contribute to the formation of
monopolies and oligopolies in highly scalable platform solutions
across all country clusters, hindering healthy market rivalry to drive
down prices and hence scale deployment. More generally, these
barriers highlight the lack of a level playing field for competition and
innovation – a prerequisite for digital solutions to flourish.
On top of these barriers, ICT investors in the least developed coun-
tries and developing regions also face the challenge of unreliable
applications of the rule of law and a lack of regulatory certainty in
general. This hinders the deployment of every type of digital tech-
nology and is clearly a challenge that the ICT sector, in conjunction
with governmental partners, needs to help least developed and
developing countries address, and to which SDG 16 (on promoting
just, peaceful and inclusive societies) explicitly refers.
FOCUS ON FINANCIAL BARRIERS
The financial barriers impeding full digital deployment fall into
three categories: a lack of regulatory and policy incentives for
investment within the rules of the game, a lack of available capital
on the supply-side and low affordability of digital solutions on the
demand-side. All three, but especially the last one, apply much
more in least developed and developing regions than in devel-
oped regions. Limited public support for financing most seriously
affects investment in digital infrastructure in these regions, while
a general lack of incentives can affect each ICT sub-sector in
developing and developed regions, for example by failing to
provide financial support for testing and rolling out innovative
digital solutions. Both are areas requiring significant focus in the
coming years by the private sector and policy makers alike to
create a financial environment that fosters the digital innovations
that further sustainable development.
A general lack of investment security undermines efforts to find
capital for large infrastructure projects in developing and least
developed regions. But the high volume of capital needed for
such projects poses problems in developed regions too. Across
all regions, projects that connect the unconnected, especially, are
impeded by inadequate (risk)-return profiles for private sector
suppliers, for example projects to install costly infrastructure that
reaches remote settlements in rural areas with low or decreasing
population density.
Coupled to this, in developing regions, the low affordability of
certain devices, sensors and software partly inhibits the uptake of
digital solutions. Therefore, limited demand renders these markets
unattractive for businesses, while businesses partly lack adequate
business models to serve low-income market segments (like
unattractive tariff options). Low availability of financing for devices
for the unconnected (for example, the lack of government substi-
tutes) excludes potential users in least developed and developing
regions from enjoying the social, economic and environmental
dividends of digital solutions.
CONCERNS AROUND SCALING DIGITAL SOLUTIONS
As noted earlier, any large-scale transformation will throw up
challenges alongside opportunities. This is in the nature of novelty.
Some of the challenges are societal, others political. Digital technol-
ogies are no different, and the scale of the transformation referred
to in this report means that the potential downsides are amplified.
To our minds, the most serious of these concerns are as follows:
Ensuring digital trust: there are two stands to this. The first
is guaranteeing moral governance in the collection and
accessing of data without infringing people’s privacy. The
second, digital ethics, is how data generated from a variety
of sources, including sensors, should be used ethically
Avoiding cyber-crime: as digital technologies become more
widespread and complex, the need to keep people’s data
secure and to protect them from attack becomes greater
Addressing any negative impacts on employment:
digital technologies affect employment significantly, in a variety
of ways. It is imperative that societies adequately prepare people
to anticipate changing requirements in the labor market and
enable them to pick up the rights skills to maximize their employ-
ment potential
Reducing ICT’s footprint: ICT equipment needs to be designed
and distributed with a view to minimizing the sector’s footprint
and recovering the value from used devices
To harness ICT’s full potential to achieve the SDGs, these barriers
and concerns need to be overcome and addressed.
The next chapter outlines a roadmap GeSI has developed on how
private-sector ICT companies can work with their partners to do this.
CHAPTER FIVE CHAPTER FIVE
EXHIBIT 16: Overview of barriers to ICT deployment

36 37
VI. GeSI’s Commitment and
Call for Action to Make the SDGs a Reality
This chapter calls for joint effort to harness digital solution’s full potential, identifies the roles of
relevant partners, explores the ICT private sector role, and outlines GeSI’s roadmap to 2030
The transformation envisioned by the UN SDGs is nothing short of
a revolution in the way we live our lives. Not a single person will be
unaffected if the goals are all achieved, and life will be unbelievably
better for everyone.
GeSI, as a leading source of information and best-practice on
achieving sustainable development through ICT, has made the
SDGs its central framework for action, putting people at the heart
of our agenda. We have defined a roadmap and will continue to
refine it to inform our priorities up to 2030. GeSI is committed to act
as a proactive player in the debate over how the world should use
our industry’s solutions to step up to the challenge of the SDGs. We
will support our member companies – some of the most innovative
private sector organizations in the world – in working with their
own stakeholders to make the exciting vision this report has set
out a reality. And we will monitor our sector’s contribution to SDG
achievement to celebrate successes and to understand where
further efforts are required.
GeSI is firm in its view that robust data, setting out the business
case as well as the social, macroeconomic and environmental
case for the SDGs will aid decision-makers as they aim to raise
investment and scale the projects needed to meet the SDGs, in
least developed countries, developing and developed regions alike.
But what makes GeSI so excited about harnessing digital solutions
to achieve the SDG's is not just that they provide practical and
transferrable solutions but also that they reach so many people,
and place them – literally – at the controls. Many ICT companies
have been built on innovation and what unites them is the desire
for collaboration, communication and bringing people together.
And that is one reason why we emphasize this point: rolling out the
digital solutions to achieve the SDGs will happen only by joint effort.
GESI INVITES THE FOLLOWING PARTNERS
TO TAKE JOINT ACTION:
Policymakers need to be fully aware of the practical potential of
ICT and to do their part in shaping policy and legal frameworks
to improve the "rules of the game". For sure, liberalizing some
markets, improving the ease of doing business, bearing down on
restrictive practices and improving business climates is important.
But so is taking steps to ensure that ICT is not taxed as a luxury,
as is the case in some countries, but as a necessity. Brazil, for
example, exempted computers from VAT, foregoing $3.5 billion
in tax receipts in 2015, but believes that tax break was “more than
compensated for by an increase in output, sales and employment
in the sector”98
. On the demand side, it is crucial that we raise
digital literacy rates, for example by updating learning curricula,
both among young and old, to ensure that no one gets left
behind by the rising technological tide. There is already a “digital
divide” emerging between “haves” and “have-nots”, and also
between men and women, and we must overcome it.
Multilateral organizations like the UN and the World Bank,
along with international standards-developing organizations,
need to play their part in spreading norms, standards and good
practices on how to harness the power of digital solutions to
development ends as quickly as possible. We have already noted
that upfront capital cost and access to financing are often barriers
to ICT roll-out. Multilateral organizations are crucial partners in
de-risking large investments, especially in digital infrastructure,
where the use of Public-Private Partnerships is likely to be
important. GeSI is also clear that – in the ICT sector – multi-
stakeholder engagement platforms are often the keys to enabling
dialogue with policy makers, unlocking financing and creating a
problem-solving environment to jointly envision and implement
solutions. For this purpose, the UN General Assembly called for
close alignment between the World Summit on the Information
Society and the 2030 Agenda for Sustainable Development.
Businesses from outside the ICT sector need to raise their
voices with the ICT sector's, to demonstrate that they are just
as committed to meeting the SDGs, and to insist that other
businesses in their own sector are part of the solution, not the
problem. This has often been overlooked in the past. Today, the
world needs to work on developing international standards, on
building joint ventures and on jointly speaking up on regulation
that does not work – as well as on the regulation that will reduce
the risks for investors.
Finally NGOs and donor organizations in the third sector need
to continue to work with businesses and governments to improve
the "rules of the game" and to develop and help implement new
and innovative projects for improving people’s lives. NGOs also
perform a very important role in communicating not just the
scale of the challenge to the wider public – in developed regions
especially – but they are also excellent partners for adapting
development models to different places and ensuring content
is tailored both linguistically and culturally to make the greatest
impact.
And what is the specific role for private sector ICT companies
in making all this happen? First, it is critical to recognize the
opportunity to simultaneously transform the world and grow our
businesses. Second, the ICT sector needs to ensure that its solutions
are implemented responsibly. This means tackling the concerns
over aspects of the digital transformation – some of which are
outlined in the previous chapter. In order to guide the sector in this,
GeSI will continue to support its members to align our activities on
the principles of stewardship, transparency, empowerment, equity
and inclusion99
.
NEXT STEPS:
GeSI has defined a roadmap for the next 15 years, and we will
continuously refine it to guide our priorities up to 2030. The
roadmap contains our commitment to support our members in
making the SDGs a reality. Major action items include the need to:
Raise stakeholders' awareness of the potential of digital solu-
tions towards SDG achievement and supporting stakeholders
to engage
Engage with policy makers and other relevant stakeholders
to craete a market enviroment that works towards realizing
the SDGs
Foster cross-industry collaboration and partnerships to boost
the positive private sector impact across all sectors
Improve the relevance of our industry’s services towards SDG
achievement, for example by providing services in local lan-
guages, offering flexible payment solutions to improve af-
fordability and adapting business models to low income coun-
tries to improve access
Monitor and report the ICT sector’s contribution to SDG
achievement, for example by:
• Tracking the implementation of initiatives aimed at
leveraging digital solutions to achieve the SDGs
• Tracking access to those services our industry provides
which are relevant to SDG achievement
The ICT sector has already had a good start. GeSI is proud but not
satisfied with the progress to date and is convinced that if the next
transition is steered responsibly, then we truly can achieve the vision
set out by 193 countries in 2015 to transform every person’s life
for the better. GeSI hopes this report provides the starting point to
define a practical roadmap for the beneficial use of digital solutions
in achieving that vision.
Please join us!
CHAPTER SIXCHAPTER SIX

1. United Nations, “Transforming our world: the 2030 Agenda for Sustainable Development”, 2015
2. The United Nations define least developed countries based on three criteria: Income, Human Assets
Index (HAI) and Economic Vulnerability Index (EVI). United Nations Development Policy and Analysis
Division, “LDC criteria”, 2014
3. Global Footprint Network, “Earth Overshoot Day”, 2016
4. Accenture Strategy, “Waste to Wealth”, 2015
5. Climate Action Tracker,
“INDCs lower projected warming to 2.7°C: significant progress but still above 2°C”, 2015
6. Business Insider, “25 Devasting Effects Of Climate Change”, 2014
7. United Nations Educational, Scientific and Cultural Organization (UNESCO), “A growing number of
children and adolescents are out of school as aid fails to meet the mark”, 2015
8. GeSI and Accenture Strategy “Status of the World” Analysis, based on data from FAO, Freedom
House, GSMA, ILO, ITU, ND-GAIN, Ocean Health Index, OECD, PNAS, UNECE, UNHABITAT, UNICEF,
UNODC, WHO and World Bank
9. This report uses the term „digital“ to describe innovative digital solutions, e.g., e-health or e-learning,
and the term “ICT” to describe the ICT industry, i.e. infrastructure and connectivity providers, devices and
sensors producers and retailers and software and apps producers and providers.
10. Indicator selection for “status of the world analysis” based on the four requirements (in order of
importance). Indicators should: (1) cover areas of the SDGs where digital solutions can have a direct or
indirect impact (2) Focus on the central topics within each SDG. Where topics where covered within
several SDGs, e.g., violence covered in SDG 5 and 16, indicators were defined for the SDG which has its
main focus on that topic, e.g., in case of violence, indicators about violence were included in SDG 16
but not in SDG 5.(3) Align as closely as possible with the indicators selected by the UN Economic and
Social Council (status: 47th session, 8-11 March 2016), depending on data availability, (4) Have data
readily available at country level in publicly accessible databases published by a reputable source in
Excel/cvs format (status: March 2016)
11. GeSI and Accenture Strategy “Status of the World” Analysis, based on data from FAO, Freedom
House, GSMA, ILO, ITU, ND-GAIN, Ocean Health Index, OECD, PNAS, UNECE, UNHABITAT, UNICEF,
UNODC, WHO and World Bank
12. United Nations, “Outcome document of the high-level meeting of the General Assembly on the
overall review of the implementation of the outcomes of the World Summit on the Information Society”, 2015
13. International Energy Agency, Energy Access Database, 2015 and Ericsson, “Sub-Saharan Africa,
Ericsson Mobility Report”, 2015
14. UN Data Revolution Group, “A World that counts: Mobilizing the data revolution for sustainable
development”, 2014
15. Strategy Analytics, “Global Smartwatch Shipments Overtake Swiss Watch Shipments in Q4 2015”, 2016
16. Music business, “How Spotify can become profitable”, 2015 and Statista, ”Number of global monthly
active Spotify users from July 2012 to January 2016 (in millions)”, 2016
17. Strategy Analytics, “Global Smartwatch Shipments Overtake Swiss Watch Shipments in Q4 2015”, 2016
18. Bloomberg, “The Solar Company Making a Profit on Poor Africans”, 2015
19. GeSI & Accenture Strategy, “#SMARTer2030: ICT Solutions for 21st Century Challenges”, 2015
20.–21. Ibid
22. World Bank Group, “World development report 2016: Digital Dividends”, 2016
23. If not otherwise indicated: Accenture Strategy analysis, based on data from OECD and World Bank 24.
United Nations Educational, Scientific and Cultural Organization (UNESCO), “Schooling for Millions of
Children Jeopardized by Reductions in Aid”, 2013 25. Accenture Strategy analysis based on World Bank data
26. United Nations Educational, Scientific and Cultural Organization (UNESCO), “Global teacher shortage
threatens education 2030”, 2015
27. Global Citizen, “10 barriers to education around the world”, 2014
28. United Nations Educational, Scientific and Cultural Organization (UNESCO), “Girls’ education – the
facts”, 2013 29.UNESCO Institute for Statistics, Education in Least Developed Countries (LDCs), 2015
30. PWC, “Are you ready for tomorrow’s workforce”, 2015-2016
31. Georgetown University: Georgetown Public Policy Institute: Center on Education and the Workforce,
“Recovery: Job Growth and Education Requirements Through 2020: Executive Summary”, 2013
32. European Commission, Grand Coalition for Digital Jobs, 2015
36. Michigan State University, “An Analysis of e-Learning Impacts and Best Practices in Developing
Countries, 2011
37. Instructional Technology Council, “2012 Distance Education Survey Results: Trends in eLearning:
Tracking the Impact of eLearning at Community Colleges”, 2013
38. Accenture Strategy analysis based on data from OECD, “Education at a Glance 2014: OECD Indicators”, 2014
39. eLearning Industry, “The Top eLearning Statistics and Facts For 2015 You Need To Know”, 2015
40. GeSI & Accenture Strategy modelling for #SMARTer2030, unpublished
41. If not otherwise indicated: Accenture Strategy analysis, based on data from OECD, WHO and World Bank
42. Amref Health Africa, “Accenture partners with Amref Health Africa to train Health Workers via Mobile
Phone”, 2013
43. Tamkang Journal of Science and Engineering, “Intelligent Safety Warning and Alert System for Car
Driving, 2010
44. Accenture Strategy calculation based on on WHO, “Global Status Report on Road Safety”, 2015
45. Ibid, Note: WHO refers to low and middle income countries which overlaps mainly with our definition
of developing regions and least developed countries.
46. GeSI & Accenture Strategy, “#SMARTer2030: ICT Solutions for 21st Century Challenges”, 2015 47.
Deloitte, “Value of connectivity: Economic and social benefits of expanding internet access”, 2014
48. Nethope et al., “SDG ICT Playbook: From Innovation to Impact”, 2015
49. ITU, “Working Together to Connect the World by 2020: Reinforcing Connectivity Initiatives for
Universal and Affordable Access”, 2016
50. GeSI & Accenture Strategy, “#SMARTer2030: ICT Solutions for 21st Century Challenges”, 2015 and
International Energy Agency (IEA), “Oil Market Report”, 2016
52. Ibid
53. If not otherwise indicated: Accenture Strategy analysis, based on data from ILO, PNAS and World Bank
54. Accenture Strategy analysis based on data from Proceedings of the National Academy of Sciences of
the United States of America (PNAS) and information from SPREAD Sustainable Lifestyles 2050, “The
SPREAD Sustainable Lifestyles 2050 Project”, 2012
55.GeSI&AccentureStrategy,“#SMARTer2030:ICTSolutionsfor21stCenturyChallenges”,2015;Note:Economic
benefitsquotedrepresentscopeofSMARTer2030analysis.Thisanalysisdoesnotcaptureallsystemseffectsof
somebenefits,e.g.,thehealthsystemssavingsthatmightbepossiblefrome-healtharenotyetincluded.
56. ITU, “Working Together to Connect the World by 2020: Reinforcing Connectivity Initiatives for
Universal and Affordable Access”, 2016
57. The definition of broadband in this report is based on the definition of broadband used by the ITU,
“Measuring the Information Society Report 2015”, 2015; According to this report, “Fixed-broadband
subscriptions refers to fixed subscriptions for high-speed access to the public Internet […] at downstream
speeds equal to or greater than 256 kbit/s.[…]” and “[…] [M]obile-broadband subscriptions refers to active
mobile-cellular subscriptions with advertised data speeds of 256 kbit/s or greater that allow access to the
greater Internet […]. Standard SMS and MMS messaging do not count as active Internet data connection,
even if messages are delivered via IP”. However, ITU collects this data from various national sources,
which may lead to variations in interpreting and applying these definitions.
58. This is based on the following assumptions: (1) 10% increase in broadband penetration to yield
+1.38% average GDP growth in developing regions (ITU, “Working Together to Connect the World by
2020: Reinforcing Connectivity Initiatives for Universal and Affordable Access”, 2016); (2) In line with the
universal access target 9.c we assume 80% broadband penetration (GSMA, “The Mobile Economy 2014”,
2014) in 2030, up from 44,5% broadband penetration in 2014 (80% increase); (3) GDP growth forecast
assumed to have taken into account expansion of mobile broadband penetration to 80% (World Bank,
“Projected Real Gross Domestic Product (GDP) and Growth Rates of GDP for Baseline Countries/Regions
(in billions of 2010 dollars) 2010-2030”, 2015)
59. Accenture Strategy, “Digital Density Index: Guiding digital transformation”, 2015
60. Deutsche Telekom, “2014 Corporate Responsibility Report: We take responsibility”, 2015
62. Ibid
64. Deloitte, “Value of connectivity: Economic and social benefits of expanding internet access”, 2014
65. Accenture Strategy internal meta-study, 2015, unpublished
66. If not otherwise indicated: Accenture Strategy analysis, based on data from ITU and World Bank
67. World Economic Forum (WEF), “Future of the Internet: Internet for All”, 2016; Nethope et al., “SDG ICT
Playbook: From Innovation to Impact”, 2015 and World Bank Group, “World development report 2016:
Digital Dividends”, 2016
68. Accenture Strategy analysis based on ITU, “Working Together to Connect the World by 2020:
Reinforcing Connectivity Initiatives for Universal and Affordable Access”, 2016
69. GeSI & Accenture Strategy, “#SMARTer2030: ICT Solutions for 21st Century Challenges”
70. TechRebublic, “White Space, the next internet disruption: 10 things to know”, 2014
71. ITU, “ICT as an Enabler for Smart Water Management”, 2010
73.–75. Ibid
76. Accenture Strategy analysis, based on Central Intelligence Agency, "The world factbook. Coastlines",
n.d. and TeleGeography, "Submarine cable map", 2016
77. Ibid
78. If not otherwise indicated: Accenture Strategy analysis, based on data from ND-GAIN and World Bank
79.ClimateActionTracker,“INDCslowerprojectedwarmingto2.7°C:significantprogressbutstillabove2°C”,2015
80. Notre Dame University, Notre Dame Global Adaption Index (ND-GAIN), 2014
82. IPCC BAU scenario based on #SMARTer2030 analysis
83. If not otherwise indicated: Accenture Strategy analysis, based on UNHABITAT
84. World Bank, “Urban Development”, 2016
85. World Health Organization (WHO), “WHO’s Ambient Air Pollution database – Update 2014”, 2014
86. Globally, according to the currently available data, 12% of the assessed urban population are exposed
to PM10 or PM2.5 annual mean levels complying with AQG levels (based on: World Health Organization
(WHO), “WHO Air quality guidelines for particulate matter, ozone, nitrogen, dioxide and sulfur dioxide”,
2005
87. World Health Organization (WHO), “7 million premature deaths annually linked to air pollution”, 2014
88. United Nations Environment Programme (UNEP), “Buildings and Climate Change”, 2009
90. Kurzweil: Accelerating Intelligence, „Fully self-driving cars expected by 2030, says forecast - UPDATE“, 2014
92. Ibid
93. GeSI & Accenture Strategy, “#SMARTer2030: ICT Solutions for 21st Century Challenges”, 2015 and
additional Accenture Strategy modellings for e-government, real-time disaster warnings, smart
conservation, smart police and smart water management
94. Statista, ICT revenues 2005-2016, combining revenues from the telecommunications and the IT sector
as Statista defines ICT
96. PWC, “Make it your business: Engaging with the Sustainable Development Goals”, 2015
97. The analysis of roadblocks synthesizes findings from the following studies: Deloitte, “Value of
connectivity: Economic and social benefits of expanding internet access”, 2014; ITU, “Working Together
to Connect the World by 2020: Reinforcing Connectivity Initiatives for Universal and Affordable Access”,
2016; Nethope et al., “SDG ICT Playbook: From Innovation to Impact”, 2015; United Nations Conference
on Trade and Development (UNCTAD), “World Investment Report 2014: Investing in the SDGs: An Action
Plan”, 2014; World Economic Forum (WEF), “Future of the Internet: Internet for All”, 2016 and World Bank
Group, “World development report 2016: Digital Dividends”, 2016
99. Accenture’s five principles of digital responsibility: Stewardship: Businesses should take all reasonable
measures to ensure the environmental and social responsibilities for its digital products and services;
Transparency: Businesses should be as transparent as possible in their use of digital technology, building
trust with their stakeholders across their operations and ensuring that individuals understand clearly the
value that they receive for interacting with digital services; Empowerment: Businesses should ensure that
safeguards and systems are in place to give individuals appropriate controls over technological
development; Equity: Businesses should ensure that customers are equal partners in a ‘fair value
exchange’ when collecting and using personal data and that producers of devices are fairly treated;
Inclusion: Businesses should use their digital assets to help reduce existing societal inequalities and
achieve positive societal outcomes, not only whilst using digital solutions, but also in production.
(Accenture, “Guarding and growing personal data value”, 2015)
About Disclaimer
Acknowledgements
Endnotes
The following materials were prepared for the Global e-Sustainability
Initiative (,,GeSI”) by Accenture AG (,,Accenture”). Neither GeSI
nor Accenture make any representations or warranties to any third
party with respect to the information contained in this report. While
reasonable steps have been taken to ensure that the information in
this report is correct, neither GeSI nor Accenture give any warranty
or make any representation as to its accuracy and accept any liability
for any errors or omissions. The study should not be used or relied
upon by anyone without independent investigation and analysis and
neither GeSI nor Accenture assume any liability for any such use or
reliance by third parties. Any trademarks and other service marks
contained in this document are the property of the respective owners
and may not be used without their prior written permission.
Contact information
Global e-Sustainability Initiative (GeSI)
c/o Scotland House
Rond Point Schuman
6B-1040 BrusselsBelgium
Tel: +32 2 282 84 42
Fax: +32 2 282 84 14
General enquiries: info@gesi.org
Press enquiries: press@gesi.org
ABOUT GESI
The Global e-Sustainability Initiative (GeSI) is a strategic partnership
of the Information and Communication Technology (ICT) sector and
organizations committed to creating and promoting technologies
and practices that foster economic, environmental and social
sustainability. Formed in 2001, GeSI’s vision is a sustainable world
through responsible, ICT-enabled transformation. GeSI fosters global
and open cooperation, informs the public of its members’ voluntary
actions to improve their sustainability performance, and promotes
technologies that foster sustainable development.
GeSI enjoys a diverse and global membership, representing around
40 of the world’s leading ICT companies and partners with over
12 global business and international organizations such as the
International Telecommunications Union (ITU), the United Nations
Framework Convention on Climate Change (UNFCCC), the United
Nations Environment Program (UNEP), the World Business Council
for Sustainable Development (WBCSD), the World Resources Forum
Association (WRFA) - as well as a range of international stakeholders
committed to ICT sustainability objectives to share and develop
ideas, launch joint initiatives, and collaborate on a broad range of
sustainability projects. These partnerships help shape GeSI’s global
vision regarding the evolution of the ICT sector, and how it can best
meet the challenges of sustainable development.
For more information, see www.gesi.org.
ABOUT ACCENTURE
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries and
all business functions—underpinned by the world’s largest delivery
network—Accenture works at the intersection of business and
technology to help clients improve their performance and create
sustainable value for their stakeholders. With approximately 373,000
people serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives.
Visit us at www.accenture.com.
ABOUT ACCENTURE STRATEGY
Accenture Strategy operates at the intersection of business
and technology. We bring together our capabilities in business,
technology, operations and function strategy to help our clients
envision and execute industry specific strategies that support
enterprisewide transformation. Our focus on issues related to digital
disruption, competitiveness, global operating models, talent and
leadership help drive both efficiencies and growth.
For more information, follow @AccentureStrat or visit
www.accenture.com/strategy.
For more information contact:
Justin Keeble, Jessica Long or Philipp Buddemeier
The Global e-Sustainability Initiative and Accenture Strategy thank
the many experts engaged throughout this effort for generously
providing their time, insights, and feedback to strengthen the quality
of this report.
#SYSTEMTRANSFORMATION TEAM:
Amdocs: Daniela Meilman; AT&T: Amanda Chiampi, Tim Fleming,
Amanda Moore; BT: Gabrielle Ginér, Siân Wynn-Jones; Deutsche
Telekom: Luis Neves; Ericsson: Matilda Gennvi Gustafsson; Huawei:
Angela Chou, Francisco Da Silva, Robert Hansor, Holy Ranaivozanany,
Tina Wangjie; ITU: Gary Fowlie, Mario Castro-Grande, Malcolm
Johnson; KPN: Marga Blom; Microsoft: David Burrows, Dan Bross,
Jennifer Crider, Lucas Joppa, Joan Krajewski, Kate Krukiel, Ben
Skoch; Nokia: Timo Kolehmainen; Orange: Yves Nissim; OTE: Anna
Malti, Katerina Pernissi; Samsung: Evelyn Nicola, Violeta Nikolova;
Telefónica: José Maria Bolufer Francia, Geert Paemen; Telenor:
Cecilie Hersleth; Telia: Henrik Weinestedt; Tomas Zimmermann;
Telstra: Michael Parks; Verizon: Emily Bosland, Christopher Lloyd
GeSI: Danaé List, Chiara Venturini
Accenture Strategy: Katharina Beck, Philipp Buddemeier, Justin
Keeble, Peter Lacy, Jessica Long, Christina v. Moeller, Edward
Robinson (writing support), Florian Zohsel (design support)

“The story is clear: digital puts achieving the Global Goals within reach, and the Global Goals boost our
business opportunities. At BT, we are already demonstrating how ICT can support the transition to the low
carbon economy. And much more is possible by 2030.”
Gavin Patterson, Chief Executive, BT Group
“Connectivity is at the core of Telenor's business and fundamental for supporting the UN Sustainable
Developments Goals. We believe communication and mobile technologies can be successfully applied to
ensure better health, education, reduced inequalities and combat climate change. The ICT industry plays an
important role together with Governments and civil society to achieve the UN Sustainable Development Goals."
Sigve Brekke, President and Chief Executive Officer, Telenor Group
“Verizon is excited about the impact our digital technology can have in helping our customers implement
sustainable practices and in improving educational programs to create brighter futures for marginalized youth.
By tapping into the power of digital technology, we can address two of society’s biggest needs.”
Rose Stuckey Kirk, Chief Corporate Responsibility Officer & President, Verizon Foundation
“GeSI is committed to act as a proactive player in the debate over how the world should use our digital solutions to ad-
dress the SDG’s challenges. The SDG’s will be GeSI’s central framework for action. We have defined an implementation
roadmap and will continue to refine it to guide our priorities up to 2030. We commit to support our member companies
to make the exciting vision this report has set out a reality. And we will monitor and report on our sector’s contribution
to SDG achievement to celebrate successes and to understand where further efforts are required.”
Luis Neves, Chairman, Global e-Sustainability Initiative (GeSI)
www.systemtransformation-sdg.gesi.org

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