Taming technology and improving customer experiences through design
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The document emphasizes the importance of providing accurate information to the right people at the right time. It discusses the roles of design, science, and humanities in understanding potential futures and current realities. It advocates for empowering teams to tackle problems rather than implementing predefined solutions.
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Taming technology and improving customer experiences through design
- 3. The right information In the right screens in the hands of the right people. At the right time.
- 7. Design is different. Design helps us know the possible; the world as it might be. It’s a mechanism for exploring, evaluating, and shaping the future. Science helps us know nature; the world as it is. The humanities helps us know culture; the world as we experience it. Karl Fast
- 12. Give teams a problem to solve, not a solution to implement. Jeff Gothelf