Usability: making the stuff better for users
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This document summarizes a workshop on usability and user experience design. The workshop objectives are to help participants better understand what usability means, how to conduct user research, and test usability evaluation tools. It includes exercises for participants to brainstorm and discuss what usability is, analyze the cultural characteristics of different places on the web, and evaluate a website based on cultural dimensions. The document provides several quotes related to usability and user experience. It also lists recommendations for further reading on the topic.
Usability: making the stuff better for users
- 1. U S A B I L I T Y: M A K I N G T H E S T U F F B E T T E R F O R U S E R S “ TA B Ă R A D E T O A M N Ă " , 2 2 - 2 5 S E P T. 2 0 1 6
- 2. W H O A M I ? • Cluj-Napoca based (ex-Iasi, ex-Bucharest); • usability/UX specialist @Evozon • volunteer @RomaniaSalbatica and speaker • passionate about photography, hiking and neuroscience @andreea _popescu @andreeazpopescu
- 3. W O R K S H O P O B J E C T I V E S • to have a better view at what usability means; • how to make a research; • testing new tools which will help you in manual testing; • having a setup about the basic elements to cover in an usability audit.
- 4. – R I C H A R D F E Y N M A N “You can recognise truth by its beauty and simplicity. When you get it right, it is obvious that it is right -- at least if you have any experience -- because usually what happens is that more comes out than goes in.”
- 5. E X E R C I S E I • Write what do you think usability is: • 15 min. brainstorming • 5 min. presentation/team • feedback
- 6. – G E N E V I E V E B E L L , H E A D O F I N T E L’ S U S A U S E R E X P E R I E N C E G R O U P ( I N “ H O M I N G I N O N T H E H U M A N E L E M E N T ” ) “It’s not good enough to just keep producing technology with no notion of whether it’s going to be useful. You have to create stuff that people really want, rather than create stuff just because you can.”
- 7. E X E R C I S E I I • Find the particular characteristics of a culture (of the one you receive in the ticket) on Web: • 35 min. brainstorming • 5 min. presentation/team • feedback
- 8. – N E H A L S H A H “It is interesting to note how each of these dimensions can have a considerable effect on global web design. From shallow vs. deep information architectures, access to information, motivation and trust, security and personal information, navigation, simplicity, graphical elements, to even colour, among others. ”
- 9. E X E R C I S E I I I • What are the +, - and improvements of the following website (the one you receive in the ticket) according with the features of culture you already analized: • 50 min. brainstorming • 10 min. presentation/team • feedback
- 10. W H AT U S E R S WA N T • to find a place where their needs are understood • to easy find the answers to their questions • to talk their language and to be clear • to be in a place where they can find patterns and learn in the same time • to easy complete tasks • to be in a consistent place that can be accessed from any device
- 11. R E C O M M E N D AT I O N S • “Usable usability” by Eric Reiss • “Don’t make me think” by Steve Krug • “Designing with the mind in mind” by Jeff Johnson • “Elements of user experience” by Jesse James Garrett • “The brain and the inner world” by Marc Solms
- 12. T H A N K Y O U .