Team Thunder Cloud
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Team THUNDER CLOUD proposes moving their helpdesk to the cloud. They will pilot the cloud helpdesk solution with 100 users over six weeks through the Defense Information Systems Agency cloud. If successful, they will transition all users over 12 months to realize cost savings on personnel, hardware, and software compared to their current on-premise helpdesk. The cloud solution offers benefits like always running the latest version, including backup and disaster recovery, and requiring less human interaction and costs overall.
Team Thunder Cloud
- 1. Team THUNDER CLOUDHELPDESK IN THE CLOUD
- 2. HELPDESK IN THE CLOUDCustomersDoD Users
- 3. Contractors
- 5. DoD Civilian
- 6. DoD ContractorsHELPDESK IN THE CLOUDCapabilityFully integrated, ITIL based incident and problem management applications
- 7. Single, purpose built CMDB allowing for business awareness of service desk functions
- 8. Powerful, proven workflow engine enabling automation of service desk processes
- 9. Seamless integration with other service management solutions
- 10. Simplified interfaces for rapid incident and problem creation and closure
- 11. Multi-tenant architecture supporting service desk consolidation for global enterprises
- 12. Built-in process flow taskbar and interactive process model based on ITIL HELPDESK IN THE CLOUDAssumptionsThe hierarchy and overall management of the system
- 14. Its not safe!
- 15. Loss of control over data
- 16. Unable to prove compliance
- 17. No control over performance
- 18. Difficulty moving between cloudsHELPDESK IN THE CLOUDKey RequirementsSoftware as a Service, SaaS
- 19. Deployment
- 20. Industry specific standards and protocols
- 21. Open Client
- 24. Security
- 25. SLA’s
- 27. Management and GovernanceHELPDESK IN THE CLOUDBenefitsAble to run multiple services to our end-users
- 28. Always at the latest version
- 29. No additional hardware investment
- 30. Back up and disaster recovery included
- 32. Less costsHELPDESK IN THE CLOUDCloud Reference Model
- 33. HELPDESK IN THE CLOUDSecurityPrivileged user access
- 35. Data location
- 36. Data segregation
- 37. Recovery
- 39. Long-term viabilityHELPDESK IN THE CLOUDOptions/Architectures Considered
- 40. HELPDESK IN THE CLOUDOptions/Architectural Comparison
- 41. HELPDESK IN THE CLOUDConclusionConsidering the pros ands cons, we have decided to move to the cloud.
- 42. Budget issues is a prime reason to move to the cloud.
- 43. Savings on personnel cost.
- 44. Savings on hardware cost.
- 45. Savings on software cost.HELPDESK IN THE CLOUDProposed StrategyDISA will be our cloud provider
- 46. Six week pilot of 100 users
- 47. Transition users over a 12 month period