The Death of Laptops: Promise and Challenge of the New Mobile Based Platform
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The document discusses the evolving landscape of technology in the workplace, particularly the rise of mobile devices like tablets and smartphones, and the implications of BYOD (Bring Your Own Device) policies for organizations. It highlights challenges such as security, device support, and the need for IT departments to adapt in order to reduce costs and enhance employee satisfaction. It also draws parallels between deregulation in the electricity industry and the changing dynamics in the IT sector, emphasizing the need for IT to adjust its operational models to better serve business managers directly.
The Death of Laptops: Promise and Challenge of the New Mobile Based Platform
- 1. The Death of Laptops: The Promise & Challenge of the New Mobile Based Platform
- 2. What it is all about • With tablet sales expected to double by 2016, organizations must come to grips with employee demands to bring their own devices into the workplace • Even though allowing employees to bring their own devices would reduce mobile costs and boost employee satisfaction, IT is still faced with – the challenging task of supporting countless devices – securing corporate data – leverage mobile devices to improve service delivery and demonstrate IT’s business value.
- 3. Baby Boomers and before 1967 1950: Ferranti Mark 1 1952: Mainframes 1959: ATM (US) balances only 1960: IBM 1401 1964: System/360 The i960s are the IBM era No recognizable Help Desks Data control were contact point Data prep was the big activity Lost/wrong prints were the issue of the day Timeline Effect
- 4. Generation X 1965 > 1977 1965: BASIC 1968: CICS + ATM (UK) 1969: Magnetic strip cards + moon landing 1970: Rational databases 1971: Speech recognition + floppy disk 1972: Atari 1973: Ethernet/LAN 1974: SNA 1975: IBM 5100 pc + Microsoft 1976: Laser printer + space shuttle 1976: Apple Timeline Effect Help Desk still embryonic Networking now having an effect Remote PCs creating user issues Technicians providing support At a cost! Computer Operators providing more support
- 5. Generation Y 1978 > 1996 1981: Osborne (laptop) 1982: Excel 1983: 1G Cell Phones + Lotus 123 1983: ITIL (?)1985: AOL 1987: PS/2 1988: NeXT + OOPs 1989: Netware 3 + Microsoft Office + HDI 1990: Archie + WWW 1991: Linux + 2G Cell Phones + Internet 1992: Windows 1993: Mosaic 1994: Spam + Cloud + smartphone (devices) 1995: Convergence + Amazon + Internet + eBay 1996: The Dotcoms + COBIT On the road for the first time Programmable workstations Search engines Remote programming External communications Remote networks IT as a business Faster program delivery True world wide interconnectivity Front end services Start of the Help Desk Corporate penetration Searching is now possible Browsing is now possible HD recognized as essential Certification & standards Timeline Effect
- 6. 0 Generation 1997 > 2010 How do you…….? Help Desk is now Service Desk Sophisticated tools for SD Failures have bigger impact Governance now dominates Managers and buy their own solutions Everyone is technology literate Services are increasingly sophisticated Certification is now the norm More portable technologies Technology now the norm for communication Technology the norm in schools BYOD & Social Media 7.8 billion potential callers!!! • 1997: Distributed Computing + Palm pilot + smartphone (name coined) + Outlook • 1998: XML • 1999: Wireless + Y2K + Blackberry • 2000: Millennial Change + paypal • 2001: Blogs + 3G Cell Phones • 2002: Sarbanes-Oxley + Plaxo • 2003: Virtualization + Linkedin + Skype • 2004: ERP Facebook • 2005: Multicore Processors + youtube + ebay • 2006: Twitter • 2007: The iPhone • 2010: iPad • 2012: 4G Timeline Effect
- 8. IT has to Support? @mattneigh
- 13. Death to the Dinosaurs Air Water Telecoms Gas Electricity
- 14. Deregulation • In 1998 the deregulation of the electricity industry in England and Wales was finally implemented over a period of about 10 years. • Before the deregulation of electricity was implemented it was only possible to obtain power from designated regional electricity supplier • Whereas now we can choose any electricity supplier and what’s more because of deregulation in other industries many people in England and Wales now pay one monthly bill • Deregulation has had a tremendous impact in Wales and England but are there any parallels to the changing world of IT?
- 15. IT Deregulation • Well if we look at; the cloud, out-sourcing, smart phone apps, i-pads and automation of front end technologies they are now available directly to business managers without any IT involvement. • Deregulation by default! • Maybe we should change our approach to become IT Suppliers and work directly with our consumers • One thing is certain IT will have to change its modus operandi and to help facilitate that change • IT must ask questions such as ‘what we can learn from the power industry deregulation?’
- 16. Sales (VAT) exclusive Up to sale 12th July 2013 26 weeks to 27th July 2013 Retail 0 -0.9 Directory 9.99 8.3 Total Next brand 3.7 2.3 Of which sales from new space 1.8 1.8
- 20. Automate Process or Keep Manual @mattneigh
- 21. Take Advantage of Mobile @mattneigh
- 22. Company IT! • Strict standards • No mercy fraud approach • Central purchasing • Company IT approach • Resource management
- 23. Critical tools • Incident • Problem • Change • Security • Service levels/catalog/portfolio • Release • Asset/configuration • Capacity/availability
- 24. Customer must come to the plate • If they want BYOD they must take some responsibility: – Security – Training – Purchasing – Planning and change – Capacity and availability – Product selection – Understand plugability – Non-IT apps and components e.g. peripherals • You cannot dump all responsibility onto ITSM!!!!!