The Future Of BPM
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The document discusses current challenges in business process management (BPM) and directions for the future of BPM technology and business use. Key challenges include low BPM maturity levels across departments, BPM systems being treated as standalone development tools, and changing business environments. The technology is moving towards improved modeling, social computing integration, and expanded external reach. Businesses should focus on cross-department metrics, agile collaborative design, and empowering users. Overall, the future of BPM involves both technological and cultural changes to close gaps between capabilities and organizational culture.
The Future Of BPM
- 1. The Future of BPM Sandy Kemsley www.column2.com
- 2. Agenda Current BPM challenges How the technology is changing How we’re changing what we’re doing with it
- 3. Challenges
- 4. #1: Low BPM maturity level Departmental systems = BPM silos Little executive visibility No center of excellence
- 5. #2: BPMS = just another development tool Waterfall methodology Inflexible user interface (coded) BPM is the new legacy
- 6. #3: Changing business/work environment Increasingly complex multi-channel interactions Assembly-line process paradigm doesn’t handle unexpected exceptions “ MySpace generation” expects more control over environment
- 8. #1: Improved modeling, design, build Process discovery and modeling research Zero-code rich user interface creation Lightweight APIs
- 9. #2: Social computing meets BPM Design collaboration Extended operational functionality: RSS, IM, tagging Capturing tacit interactions within BPM environment
- 10. #3: Extended reach Make BPM a way of life, not a destination External (internet) processes Software as a service
- 12. #1: Focus on the big picture CEO-level metrics Moving beyond departmental silos Cost savings as a near-term objective
- 13. #2: Agile collaborative design Business-led design Agile and iterative methodology Channel feedback from end users into design process
- 14. #3: User empowerment Work station process paradigm with minimal control flow Collaboration cutting across lines of authority User-generated content
- 15. Summary Technology + cultural changes Moving beyond transaction automation Close the gap between capability and culture
- 16. Questions? Sandy Kemsley www.column2.com