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The Missing Key to 
Improved Project Efficiency
Samin Shokri, PhD.
Operational Efficiency
• A top challenge in construction and heavy industrial projects:
• More challenging in today’s environment
– Added complexity, multiple stakeholders, new  technology, …
* http://navmanwireless.co.nz/wp‐content/uploads/2010/09/Telsyte%20Whitepaper_Asset%20Tracking_Construction.pdf
Operational Efficiency
Operational
Efficiency
Leadership Accountability
Information 
Sharing
Risk Control
Management 
of Change
Risk 
Identification
Quality, Health& Safety
Cost, Time, Resources
Business RequirementsRequirements
Well‐defined project scopes
Operational Efficiency
(optimized cost, time and resources to maximize quality)
Clear contracting strategy & owner involvement
Well‐developed communication framework
Leadership and Accountability
Front End 
Planning
Design F & C C & S Operation
Collaborative project management and Execution
Transparency
Scope Delineation
Communication
Informed 
Decision Making
“Interface Management is the
management of
(1) Communications, (2) relationships,
and (3) deliverables among two or
more interface stakeholders.”
Construction Industry Institute – CII Research Team 302, 2014
Interface Management
Scope 
Packages
Interface 
Points
Action Items
Interface Management Components
Interface Point @
Flanged Joint
Interface 
Stakeholder A
Interface 
Stakeholder B
Interface 
Agreements
Complex project interfaces managed in a structured, accountable manner
through information sharing, collaboration and stewardship.
Global Teams, Complex Scope, Modularization, Contracts
Interface Management for Projects
Industry Trends for IM
Increase in  
adoption
Proven value 
and results
Integration with 
core processes
4% 
With Formal IM
18% 
Without Formal IM
Cost 
Growth
Construction Industry Institute (CII), 2014
Processes Associated with IM
Claims &
Disputes
Claims &
Disputes
Affecting
Affected
Both
Risk
Management
Change
Management
Contract
Management
Scheduling
Deliverables
Management
Non-
Conformance
Request for
Information
Design/Field
Change
Notices
Interface
Management
Change Management
Identify 
Change
Assess 
Impact
Approve/ 
Reject
Review & 
Control
Implement 
Change
Change
Management
Unclear and poorly defined 
scopes (76 %)
Olsen et al. 2012
Slide 11
Identify Potential Change
Interface  Change Management
Change  Interface Management
InterfaceManagement
Identify
Assess w.r.t.
change
Hold and
Transfer
Transfer Identify
Assess w.r.t
interfaces
ChangeManagement
Risk Management
Identify 
Risk
Assess 
Risk
Evaluate
Control & 
Monitor
Change
Management
Poorly managed interfaces 
among top 10 project risks! 
Interface‐Risk Management
• Identify and transfer high-
ranking risk items
associated with IAs
• Integrate with project
schedule
• Identify high risk IPs
• Upper management
reporting
• Integrate with project
schedule
Identification of High Risk
Interface Agreements
Identification of High Risk
Interface Points
Interface‐Risk Management
Benefits of Integration
Cost
Schedule
- Early identification of issues
- Informed decision making
- Accuracy
- Transparency
- Effective information sharing
Scope
IM
RMCHM
Regional Contact:
Risa Parker
RParker@coreworx.com
713-963-3628
Contact:
Samin Shokri
SShokri@coreworx.com
519-772-3181
LinkedIn Interface Management Group
Q&AQ&AQ&A

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