The social intranet workshop 2011 slideshare
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The document discusses the findings from a 2011 social intranet study involving 1,401 participants, highlighting the use and satisfaction levels of various social media tools in organizational intranets. Key insights include the effectiveness of tools like blogs, wikis, and employee networking, as well as planning and governance strategies for successful intranet implementation. A case study on Cisco's social intranet, which significantly improved productivity and collaboration, is presented as an example of best practices.
The social intranet workshop 2011 slideshare
- 1. The Social Intranet Workshop Strictly Confidential © 2009 Prescient Digital Media Not For Distribution 1
- 2. Highly effective intranets & websites Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 2
- 3. Listen. Understand. Deliver. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 3
- 4. Agenda o Social media @work o Technology & price o Use & satisfaction o Planning & governance o Case study in-depth: Cisco o Break o Designing a social intranet Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 4
- 5. Twitter hashtag Toby Ward, Prescient Digital Media @tobyward Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 5
- 6. Social media @work Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 6
- 7. POLL Strictly Confidential © 2011 Prescient Digital Media Not For Distribution 7 Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution
- 8. One or more 2.0 tools Social Intranet Study, 2011, 1401 participants 61% Most popular: •Blogs •Discussion •Instant Messaging Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 8
- 9. Blogs Social Intranet Study, 2011, 1401 participants 75% 26% enterprise deployment 49% limited deployment of those orgs that use social media 5% have no plans Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 9
- 10. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 10 10
- 11. Strictly Confidential © 2009 Prescient Digital Media Not For Distribution © 2009 Prescient Digital Media Not For Distribution Strictly Confidential 2011 11 11
- 12. Wikis Social Intranet Study, 2011, 1401 participants 61% 19% enterprise deployment 42% limited deployment 12% have no of those orgs that use social media plans 1212+ Strictly Confidential © 2011 Prescient Digital Media Not For Distribution 12 12 Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution
- 13. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 13 13
- 14. and in German... Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 14 14
- 15. Employee Networking Social Intranet Study, 2011, Preliminary Data, 1401 participants 19% enterprise 43% deployment 21% limited deployment 22% have no plans of those orgs that use social media Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 15 15
- 16. Newsgator Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 16 16
- 17. IBM – using Lotus Connections Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 17 17
- 18. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 18 18
- 19. Technology & Price Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 19
- 20. Technology platform Social Intranet Study, 2011, Preliminary Data, 1401 participants 27% CMS 34% 20% Custom built solution 14% Hybrid solution 4% Social media Portal solutions (e.g. SharePoint) platform Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 20 20
- 21. POLL Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 21 21
- 22. Vendors Social Intranet Study, 2011, Preliminary Data, 500 participants 23% WordPress 22% Facebook 55% Microsoft SharePoint 20% Google Sites 10% Blogger 9% Lotus Connections Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 22 22
- 23. http://www.cybookinc.com/sharepoint.htm Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 23 23
- 24. http://www.onurguvener.com/ Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 24 24
- 25. Price Social Intranet Study, 2011, Preliminary Data, 500 participants 38% 14% $10 – 25k 10% $25 – 50k 10% $50 – 100k 9% $100 – 200k Less than $10,000 17% $200k or more Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 25 25
- 26. The Social Intranet • An intranet that features multiple social media tools for most or all employees • Multiple social media tools with at least some or limited exposure (optional) from the main intranet or portal home page • Woven into most aspects of content consumption Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 26 26
- 27. Social Intranet Social Intranet Study, 2011, 1401 participants A social intranet 55% consists of many social media tools for most if not all employees with home page integration Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 27 27
- 28. How Social? Social Intranet Study, 2011, 1401 participants 39% Limited 14% some enterprise social tools 47% Entry level social intranet (1 or 2 social tools) Full Social Intranet Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 28 28
- 29. www.PrescientDigital.com Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 29 29
- 30. Use & Satisfaction Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 30
- 31. Can anyone contribute content? Social Intranet Study, 2011, Preliminary Data, 1401 participants 68% User comments User ratings Wikis Blogs Etc. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 31 31
- 32. Executive content Social Intranet Study, 2011, Preliminary Data, 1401 participants 12% 2x + per day 28% Rarely or Never 15% 1x per day 14% 2x + per wk 17% Weekly 14% Monthly Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 32 32
- 33. Biggest content contributors Social Intranet Study, 2011, Preliminary Data, 1401 participants 79% 57% Customer Svc 51% Marketing 28% Ops / Prod 27% Admin Of organizations have communicators that are regular 26% C-suite / Exec contributors 3333+ Strictly Confidential © 2011 Prescient Digital Media Not For Distribution 33 33 Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution
- 34. Overall Satisfaction Social Intranet Study, 2011, Preliminary Data, 1401 participants 30% 45% Satisfactory 22% Poor 4% Very Poor Very Good (6%) or Good (24%) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 34 34
- 35. Employee Satisfaction Social Intranet Study, 2011, 1401 participants 28% 38% Satisfactory 26% Poor 5% Very Poor Very Good (6%) or Good (22%) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 35 35
- 36. Executive Satisfaction Social Intranet Study, 2011, Preliminary Data, 1401 participants 28% 38% Satisfactory 26% Poor 9% Very Poor Very Good (6%) or Good (22%) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 36 36
- 37. Planning & Governance Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 37
- 38. Governance & Policies Social Intranet Study, 2011, 1401 participants 72% Governance, policies, or standards Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 38 38
- 39. Replacing their social media Social Intranet Study, 2011, 1401 participants 55% 27% Plan to replace within 6 months 30% Have no plans to replace their tools Plan to replace their tools in the next year Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 39 39
- 40. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 40 40
- 41. What you write is ultimately your responsibility… Please know and follow the Intel Code of Conduct. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 41 41
- 42. Stick to your area of expertise Post meaningful respectful comments Always pause and think before posting Respect proprietary information Know & follow the Intel Code of Conduct Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 42 42
- 43. Planning • Assessment – document what management wants & expects; document what employees want & expect • Requirements – develop a list of particular functional requirements before selecting a solution • Technology – evaluate and select your software, instead of being ‘sold’ a solution • Pilot – test a new system; tweak & refine based on results • Change management – market, promote, train, etc. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 43 43
- 44. Key lessons • You get what you pay for • Change management = use and satisfaction • Work from a plan that includes employee requirements • Executives set the tone (support & use) • Cross-promote in relevant content (e.g. News story links to the relevant wiki, blog, discussion forum) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 44 44
- 45. Case study: Cisco Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 45
- 46. Cisco Quad Overview • Goal: accelerate time to market & time to revenue generation • Employees: 50,000 • Build: internally built a new collaboration network • Name: Cisco IWE (Integrated Workforce Experience) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 46 46
- 47. Cisco Quad Features • Social directory profiles • Micro-blogging • Blogs • Activity feeds/notifications • Wikis • Presence • Forums • Visual voicemail • Commenting • Web Communicator • Social tagging • Video • Search • Third-party integrators • Dynamic Communities • Unified communications (click to call/IM/Cisco WebEx©) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 47 47
- 48. Team Communities • Each member of the team can create a linked, personalized workspace with a dashboard to facilitate role-based activities and team- and group-based communication Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 48 48
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- 50. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 50
- 51. ADDITIONAL SCREENSHOTS AVAILABLE IN WORKSHOP ONLY Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 51
- 52. Cisco Quad Benefits o Improved productivity and access to expertise, both of which were necessary for accelerating time to market o Quad enabled new levels of individual and group innovation, because time was freed up through collaboration ease o Facilitated faster, collective problem resolution and daily decision-making o Reduced email 38%; email size 43% Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 52 52
- 53. Cisco Quad ROI • Time to market decreased to 12 months versus 2 to 3 years with an estimated US$89 million increase in net present value (NPV) over five years • 12% productivity gain daily per EE = US$2.9 million savings per year • Enhanced cross-functional visibility and communication; 6- month release cycle versus 3 years for competitors. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 53 53
- 54. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 54 54
- 55. Hands-on Workshop Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 55
- 56. Strictly Confidential © 2011 Prescient Digital Media Not For Distribution © 2009 Prescient Digital Media Not For Distribution Strictly Confidential 2011 56 56
- 57. Workshop • Pick a company to represent for the workshop, either one within your group or fictitious • Develop the following: • Strategy – Develop a Mission Statement, 3 Objectives, 3 Goals (30 min) • Information Architecture – Conduct a card sort exercise (30 min) • Wireframe – Draw a homepage wireframe (30 min) Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 57 57
- 58. Strategy: Mission Statement Examples “The intranet ecosystem connects and informs Company A employees across the organization, acting as a gateway to corporate information and tools, enabling work efficiencies and supporting team collaboration and knowledge management.” “The intranet will foster innovation, interaction, collaboration, employee productivity and effectiveness globally, across the company” Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 58 58
- 59. Strategy: Objectives and Goals Objective o Qualitative o Something worked toward, or striven for o Something in which effort is directed to Goal o Quantitative o The “finish line”: End result of an endeavor/effort o Satisfies the SMART criteria • Specific, Measurable, Attainable, Realistic, Time Defined Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 59 59
- 60. Strategy: Objective Examples o Increase the quantity and quality of intranet content o Increase the use of a single intranet throughout the company o Provide better integration between existing internal sites and tools o Reduce the number of clicks required to access information o Create a better on-boarding experience for new hires Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 60 60
- 61. Strategy: Goal Examples o Increase employee productivity through efficiencies o Improve communication o Provide easier access to resources, templates and marketing tools o Increase employee engagement o Improve employee collaboration and knowledge sharing Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 61 61
- 62. Information Architecture Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 62 62
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- 64. Information Architecture • Card Sort – Take the provided cards and sort them into logical content buckets • Try to break down institutional silos • Ensure the information is organized in a way that is logical to site users • Think like a new user • Think outside the box • Be prepared to present your top 5-8 headings Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 64 64
- 65. Wireframe • Using the flip chart, draw a schematic representation of your home page. • Artistic quality doesn’t count • Be prepared to present your wireframe Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 65 65
- 66. Site Feedback | Site Map | Help Company Logo Welcome John Smith Search Enter keywords My Work & Life Health and Safety AOS Business Units & Functions Forms & Policies Quick Links Global News People Finder MyMail Company A’s Second Quarter 2011 Enter name IPrint Tools & Resources PHOTO Results A-Z Business Unit /Function HR Policies August 6, 2011 MySafeWorkplace Performance Management A reported revenues of $1.3 billion for the second My Groups quarter of 2011 compared to $1.0 billion in the same Health & Wellness period of 2010, driven by higher shipment levels, rolling Add group IT Training margins and aluminum prices. Password website For the second quarter of 2011, net income attributable Quick Poll Customize my quick links to Aleris International, totalled $56 million. Read more How do you like the new MyAleris? Love it Event s Announcements In the News Town Hall Chairman’s Award Liked the old version View results PHOTO News Story 1 – September 4, 2011 Aleris announced that it has signed a five-year contract to provide aluminum plate and sheet ... Read more Stock Ticker PHOTO News Story 2 – September 5, 2011 Aleris named Jeffrey A. Byrd vice president, Aleris Operating System (AOS), effective ... Read more PHOTO News Story 3 – September 25, 2011 Aleris announced that it has signed a five-year contract to provide aluminum plate ... Read more News Archives © 2011 Aleris International. All Rights Reserved. Contact Us | Terms of Use | Privacy Policy 2011 Last Not For Distribution 66 Strictly Confidential © 2009 Prescient Digital Media updated by: Jason Saragian66
- 67. Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 67 67
- 68. Q&A Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 68
- 69. 69 Toby Ward Carm Porco toby@prescientdigital.com cporco@prescientdigital.com www.PrescientDigital.com www.PrescientDigital.com www. IntranetBlog.com www. IntranetBlog.com @TobyWard @carmineporco www.Communexions.com www.Communexions.com 416.926.8800 416.926.8800 Strictly Confidential © 2009 Prescient Digital Media 2011 Not For Distribution 69
Editor's Notes
- #15: Namics (using Confluence)A professional service company offering business critical Internet applications, implementation of collaboration software and brand communication. We employ 280 highly skilled professionals in Germany an Switzerland. Our services inculde social software based on Atlassian products, mainly Confluence.Clients: AXPO, Braun, Credit Suisse, DekaBank, Daimler, Deutsche Bahn, European Central Bank, Hannover Re, Helvetia, Panalpina, Phonak, Siemens and many more.