Using analytics to drive app health
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The document emphasizes the importance of application health, highlighting key strategies for improving alignment between IT and business goals. It outlines five essential practices: identifying mission-critical applications, monitoring the pace of changes to prevent outages, involving teams in the change process, understanding users' issues, and fostering transparent communication. Ultimately, these strategies aim to enhance application availability and employee satisfaction while minimizing downtime.
Using analytics to drive app health
- 1. Application Health what you’re not seeing can hurt you Simon King Sr. Director Solution Marketing
- 2. ©2015. All rights reserved. Source: Gartner Digital revenue rising to 37% Public sector processes to 77% The New Reality
- 3. ©2015. All rights reserved. IT Survey Says… Do you share goals with the business? Do you show value to the business? Source: CIO.com
- 4. ©2015. All rights reserved. HOW ALIGNED ARE YOUR SUCCESS METRICS ? A. Completely 100% B. Pretty well 75% C. Maybe a little 25% D. No earthly clue POLL
- 5. ©2015. All rights reserved. The Business Wants… LOWER COSTS BETTER APP SERVICE
- 6. ©2015. All rights reserved. We know You Need… PEOPLE SPEED IMPACT ERRORS RISK
- 7. ©2015. All rights reserved. 7 But Basic Ops Metrics Aren’t Helping Us
- 8. ©2015. All rights reserved. And The Business Thinks We Don’t Get IT
- 9. ©2015. All rights reserved. REQUESTS CHANGE INCIDENT Making Sense Of The Noise Is Hard
- 10. ©2015. All rights reserved. REQUESTS CHANGE INCIDENT Making Sense Of The Noise Is Hard
- 11. ©2015. All rights reserved. Making Sense Of The Noise Is Hard Learn more about how … END TO END VIEW
- 12. ©2015. All rights reserved. Application Health 5 Key Things
- 13. ©2015. All rights reserved. 1 Find Your Mission Critical Why It’s time to flip the script. You need a guiding light to create effective principals How Challenge yourself to find the end all stake of what your applications do What You’ll Get A guiding principal will work wonders in getting things done and ensuring high availability
- 14. ©2015. All rights reserved. 1 Find Your Mission Critical Why It’s time to flip the script. You need a guiding light to create effective principals How Challenge yourself to find the end all stake of what your applications do What You’ll Get A guiding principal will work wonders in getting things done and ensuring high availability
- 15. ©2015. All rights reserved. 2 You’ve got to watch your pace Why 98% of unplanned outages happen again … unless you know about it How Start by mapping apps and apply new principals What You’ll Get Ultimate Prevention
- 16. ©2015. All rights reserved. 3 Get your teams involved Why With 80% of outages caused by change, Velocity may be your biggest villain How Drill down on failed changes and correlate with Incidents What You’ll Get There’s usually a hidden link staring us in the face
- 17. ©2015. All rights reserved. 4 Keep your ear to the ground Why By finding out users’ issues, you’ll have an observant grasp on the real concerns How Analyze the detail to distill the reality of tickets What You’ll Get Key words and phrases often point to a recurring issue that might be affecting app health
- 18. ©2015. All rights reserved. 5 Win their hearts and minds Why Developing an understanding of each other will go along way in achieving IT goals How Visual artifacts and just plain good relationships What You’ll Get All around higher satisfaction, sometimes its about more than downtime metrics BIZIT
- 19. ©2015. All rights reserved. 6 Bonus point – be transparent Why A ticket is a ticket. Without a face on it we forget that we can make a difference How Thinking about what makes your business tick and inject context What You’ll Get Creating empathy drives higher employee engagement and attainment
- 20. ©2015. All rights reserved. Recap 1 Find your mission critical 2 Watch your pace 3 Get your teams involved 4 Keep your ear to the ground 5 Win their hearts and minds 6 Be transparent
- 21. ©2015. All rights reserved. On Monday Morning… Work with engaged business owners Discuss what drives the business Deliver early and often Define priorities with feedback Publish in a familiar location
- 22. ©2015. All rights reserved. Twitter @sjking2000 RESOURCES TO HELP Linkedin sjking2000 Web numerify.com/resources
Editor's Notes
- #8: Enough of slides – now let’s take a look at the demo of the product.