The document discusses the value chain of Lays potato chips. It defines a value chain as a set of activities a firm performs to deliver a product or service to customers. The value chain for Lays includes primary activities like inbound logistics of procuring potatoes from farmers, processing the potatoes into chips through production, quality checks and packaging, outbound logistics of storage and distribution, marketing and sales through advertising and price setting, and servicing through product returns. Support activities that underpin the value chain include legal certification, human resource management, technology improvements, and procurement.
Related topics: