What works on intranets!
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The document details the history and findings of an intranet/digital workplace survey conducted by intrateam, including the evolution of intranet development from 2000 to 2017. Key statistics show that the average benchmark score is 21%, with a focus on the importance of personalization and customization in intranet experiences. Recommendations include increasing investment in intranets, engaging top management, and involving colleagues in development strategies.
What works on intranets!
- 2. Agenda • Lots of numbers and graphs • History and background • What works Now! • More graphs and some fruit @IntraTeam @KurtKragh @IntranetNow 2
- 3. History and background • 2000: IntraTeam founded and I started to work with intranets • 2001: First survey about intranet • 2005: First benchmark of intranet • 2016: Launch of intranet/digital workplace survey/benchmark @IntraTeam @KurtKragh @IntranetNow 3
- 4. About the survey/benchmark • 201 answered the survey (13-20 minutes) • 113 benchmarked (30-40 minutes) • Do it with the whole team (expect 2 hours) • Average benchmark score is 21% • The best are over 50% @IntraTeam @KurtKragh @IntranetNow 4
- 6. 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% Estimate the percentage of employees who will say that the intranet/digital workplace creates value? Average 38%
- 7. 0% 10% 20% 30% 40% 50% 60% 70% Yes, it works well Yes Yes but it doesn't work The home page is personalised centrally based on e.g. location and department. (Out of those offering it) Answered question 54 Skipped question 141
- 8. 0% 20% 40% 60% 80% Yes, it works well Yes Yes but it doesn't work The home page is customised by the individual employee e.g. links (Out of those offering it) Answered question 42 Skipped question 153
- 9. 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Which system(s) are used for the intranet/digital workplace? (Multiple answers available) 2017 Future @IntraTeam @KurtKragh @IntranetNow
- 10. 0% 10% 20% 30% 40% 50% Yes 100% Yes Partly No Don't know Management supports the intranet/digital workplace Top management Middle management@IntraTeam @KurtKragh @IntranetNow
- 11. Average No. of departments 1,9 0% 10% 20% 30% 40% 50% 60% 70% 80% Which department(s) own(s) the intranet/digital workplace? (Multiple answers available) 2017@IntraTeam @KurtKragh @IntranetNow
- 12. 0% 10% 20% 30% 40% > 1 1 2-5 6-10 11-25 26-100 100+ Size of intranet/digital workplace team Average per thousand employees 1,1@IntraTeam @KurtKragh @IntranetNow
- 13. 0% 10% 20% 30% 40% 50% 60% Increase heavily Increase Remain unchanged Decrease Decrease heavily Don't know The resources for the intranet/digital workplace will: 2017 @IntraTeam @KurtKragh @IntranetNow
- 14. 0% 10% 20% 30% 40% Very satisfied Satisfied Neither or Dissatisfied Very dissatisfied Don't know How satisfied are the users with the internal search functionality? @IntraTeam @KurtKragh @IntranetNow
- 15. 0% 10% 20% 30% 40% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know Do you use social media internally? @IntraTeam @KurtKragh @IntranetNow
- 16. 0% 10% 20% 30% 40% 50% 60% 70% 80% Yes, it works well Yes Yes but it doesn't work We are planning to No The home page consists primarily of tasks prioritised by employees @IntraTeam @KurtKragh @IntranetNow
- 17. 0% 10% 20% 30% 40% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know Anyone can comment on the news @IntraTeam @KurtKragh @IntranetNow
- 18. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% The main intranet/digital workplace purpose is (multiple answers available): 2017@IntraTeam @KurtKragh @IntranetNow
- 21. Wrap-up • Personalisation works so does customisation • Office 365 and SharePoint is worth considering • More departments are owning the intranet • 1.1 per 1,000 is the average intranet team • Increase in investment in intranet (and search) • Search is not solving all your problems • Have a strategy that appeals to top management • Involve your colleagues in developing your intranet • Take part in the intranet/digital workplace survey/benchmark @IntraTeam @KurtKragh @IntranetNow
- 22. Thank you for your patience Kurt@IntraTeam.dk +45 4018 1655 @KurtKragh @IntraTeam
Editor's Notes
- #7: 38% of the employees will say that the intranet/digital workplace creates value
- #10: More than four out of 10 answers that they will use Office 365 as system for intranet/digital workplace in the future
- #11: One in five top managers support the intranet/digital workplace 100% But only one in 20 middle managers support the intranet/digital workplace 100%
- #12: Three out of four intranets are owned by communication About half are owned by IT In average 1.9 departments own the intranet/digital workplace
- #14: Three out of 10 says that ressources for intranet/digital workplaces will increase.
- #15: 0% of the users are very satisfied with the internal search functionality One in five is satisfied
- #16: One in 10 says that internal social media works well.
- #17: Less than one in 10 has a homepage that primarily consist of tasks prioritised by employees
- #18: About half can comment on the news And two out of five of these says it works well
- #19: About half have a written strategi for their intranet More than seven out of ten has these purposes: One stop for information, collaboration and share knowledge Share knowledge Better communication Four out of ten has the main purpose to reduce emails! Three out of four support colleagues in doing their job Half: Support the business culture Almost half: Support the business strategy Six out of 10: Make the organisation more efficient and productive One in eight: Save costs One in fifty has these: Sell more - Beat the competition