Workday Application Maintenance Services
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This document discusses NGA's Workday Application Management Services. NGA manages Workday applications on behalf of clients to ensure efficiency and reduce risk. Services include configuration management, integration management, security management, reporting management, and release management. NGA's certified Workday consultants provide application maintenance, testing, and optimization to keep clients' Workday landscapes up-to-date. Using standardized tools and processes, NGA handles all application management tasks through a single point of contact.
Workday Application Maintenance Services
- 1. Copyright NGA Human Resources. All rights reserved. Application Management Services 1 Ensuring cloud efficiency with Workday
- 2. Copyright NGA Human Resources. All rights reserved. • Integrations and Reporting Management • Workforce Analytics • Application Management • Release Management • Organization & Employee Data Management • Benefits Enrollment • Deduction and Leave Administration • Learning Administration • Talent Administration • Payroll Processing & Compliance • Court Ordered Deductions Administration • Tax and Filing • Time Administration Support • Policies & Procedures • Inquiry / Case handling • Self-Service Navigation Support • Document Management • Knowledge Management NGA Services to Workday Clients Service Center System Services HR Administration Payroll Processing 2
- 3. Copyright NGA Human Resources. All rights reserved. Workday Application Management Services @ NGA 3 To ensure that our Workday customers can benefit from a correct, efficient and up-to-date Workday HCM landscape at all times while reducing complexity and minimizing business risk, NGA manages the applications on their behalf, including: Integration partner since 2011 BPO partner since 2013 Certified Workday Consultants 50+ Workday applications managed by NGA 10+ Proven track record in 35countries Configuration Management Integration Management Security Management Reporting Management Release Management
- 4. Copyright NGA Human Resources. All rights reserved. System & Application Management Services Service Center Services Case Management System Support Voice Call Management Systems Support Service Center Infrastructure and Security Document Management System Support Knowledge Management System Support Application Management Services Application Maintenance Application Configuration Modifications Application Testing Services Release Management Third-Party Vendor Integration 4 HR System Services Service Delivery System Support “Keeping HR applications up-to-date is critical to a company’s business.” To ensure an efficient and correct Workday HCM landscape at all times, NGA provides you with the resources and expertise to manage the following tasks, freeing up resources in your organization to focus on running the business: • Application optimization & interface assistance • Incident & problem resolution • Workday release management, change enablement & testing automation • Integration, configuration, security, reporting & tenant maintenance
- 5. Copyright NGA Human Resources. All rights reserved. Configuration Management 5 NGA provides support for business process configuration and administrative maintenance including designing, developing, testing, and implementing custom configurations required to support the business. You don’t need to have and train internal resources to maintain your custom configurations. Process and Policy Changes
- 6. Copyright NGA Human Resources. All rights reserved. Integration Management • Designed to leverage Workday’s recommended integration strategies • Certified Cloud Connect for Payroll • Cloud Connect for Benefits • Workday Studio for custom integrations • Built to scale • Tested to uphold SLA’s • Leveraging best practices across clients 6 Workday Core HR Global Payroll Cloud Connect Benefits Cloud Connect Custom Integrations • LMS • Applicant Tracking System In support of the unique and sometimes complex nature of integrations, NGA maintains a staff of advanced certified integration consultants with the expertise to design, build and support the most complex integrations linking Workday products with an increasing number of third-party systems and data sources. NGA has invested in building the best integrations as we sign up to managing them continuously rather than handing them back to you to manage them. Connect and integrate
- 7. Copyright NGA Human Resources. All rights reserved. Security Management 7 Locking it down Remove the burden and risk of managing the security of your Workday application. Control what you can do and what you can access. NGA will manage functional areas, securable items and security policies in the system according to your company policies.
- 8. Copyright NGA Human Resources. All rights reserved. NGA has advanced certified HCM consultants with the expertise to design, build and support standard reporting operations as well as to perform advanced report developments. Reporting Management • Support of the Workday HCM Standard Reports • Development of Custom Reports 8 It is all about the data... Design Develop Test Assign Access Schedule Publish
- 9. Copyright NGA Human Resources. All rights reserved. Release Management 9 Integrated Applications (Pay, Benefits, Time) Workday Core HR Coordinated Releases in an integrated world Controlling the release Every 3 to 4 months, Workday releases a new update of its HCM platform. NGA helps Workday customers in adopting these new releases in the most efficient way, through the following services: • Change enablement for standard Workday platform changes • Provision of a preview of the changes and new functionality at the field level • Testing and adoption of the selected new functionality • Customer specific configuration release management
- 10. Copyright NGA Human Resources. All rights reserved. Benefits of NGA’s Workday AMS 10 Tailored Services Providing tailored application maintenance, integration and/or release management services to meet individual company needs. Enlarged in-house IT team Employ a highly skilled Workday consultant with the competencies of your choice. Avoid the cost and time spent on hiring an extra employee, and focus on your core business. Standardized Tools, Processes & Metrics Use of qualitative methodologies & tools, globally standardized processes and proven SLAs, ensuring real-time monitoring, timely response and guaranteed service levels In-house network of expertise Our worldwide availability and large pool of Workday consultants enables us to access a trusted network of expertise and experience. One Single Point of Contact Managing all application maintenance and release management activities through one single vendor reduces risks and communication issues.
- 11. Copyright NGA Human Resources. All rights reserved. What Makes NGA’s Workday AMS Different? NGA is only focused on HR • Our Application Services consultants speak the HR process language as well as the IT language • Our team supports the HR cycles (payroll year end, annual enrollment, annual compensation) • NGA’s consultants and the client’s HR department are in partnership to deliver high-quality services NGA implements for operational efficiency • Built to scale • Tested to uphold SLA’s • Leverage best practices across clients NGA is a truly global company 11 Payroll Year End, Country Localization, EEO Report, Onboarding EIB, SFTP, Sup Org, XML, PICOF
- 12. Copyright NGA Human Resources. All rights reserved. Why choose NGA for Workday AMS Combined HR & IT skills Proven Track Record Payroll & BPO services • Pool of 50+ Workday consultants skilled by the Workday Community and Partner program • For over 40 years, NGA is only focused on HR processes, regardless of technology • Our support services combine application maintenance, integration support and release management activities • Extensive set of tools & methodologies • Successfully deployed Workday customers • Global presence with offices in 35 countries • Supporting customers in all kinds of verticals and industries • Focus on large enterprises with their according complexity • Ability to deliver payroll in over 145+ countries across the globe • Over 60+ connectors certified by Workday • Easy connection to NGA’s Payroll Exchange solution to optimize data flow and exchange • Ability to add BPO services with call center technology and Tier 1 support
- 13. Copyright NGA Human Resources. All rights reserved. Download our Workday AMS leaflet 13 Visit our online Resources Center and download the leaflet. Read more on how NGA can support you in getting the most out of your Workday HCM solution. http://resources.ngahr.com/application- management-services-workday resources.ngahr.com www.ngahr.com
- 14. Copyright NGA Human Resources. All rights reserved. Why NGA? 14 We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services. In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization. Making HR Work — Better
- 15. ThankYou 15