KM -what if that's not true
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This document outlines an agenda for a Knowledge Management conference. It includes an introduction by Stephanie Barnes, who is a KM consultant. Several key definitions are provided, such as knowledge management, creativity, innovation, and "ba." Methods for encouraging innovation are discussed, drawing from examples of Vincent Van Gogh and Leonardo Da Vinci. Key KM activities that can foster innovation and competitive advantage are listed. A case study of Xerox's artist in residence program is presented. The document concludes with a call for questions.
KM -what if that's not true
- 1. Knowledge Management: what if that’s not true? KnowledgeCamp Berlin November 22-23, 2016
- 2. Agenda • Introduction • Definitions • Encouraging Innovation • Competitive Advantage © Missing Puzzle Piece Consulting, 2016 2
- 3. Who am I? • Stephanie Barnes • Accountant and IT Management by education • KM consultant by choice • Chief Chaos Organizer at Missing Puzzle Piece Consulting • 4 yrs KM at HP • 13+ yrs as consultant to a variety of companies including BMO, HSFO, Kodak, HP, Zenon Environmental, OSC, CIBC, ENEC, PIND • Based in Berlin 3© Missing Puzzle Piece Consulting, 2016
- 4. Warm-up Exercise: Scribble Drawings 1. Put your name on the paper, then; 2. All you do is a quick "scribble/swoosh" with your pen, pencil or marker; 3. Pass it to the person beside you; 4. See what comes to mind on the paper you receive from your neighbour; 5. Add to the drawing/scribble; 6. Pass it to the next person; 7. We will do this 6 times around the circle/table; 8. Get your paper back; and 9. Write down the first 5 words that come to your mind. ANYTHING. 10. Stream-of-consciousness writing for 5 minutes 4© Missing Puzzle Piece Consulting, 2016
- 5. Some definitions (1/4) • Knowledge management – the process of capturing, developing, sharing, and effectively using organizational knowledge. – It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge. © Missing Puzzle Piece Consulting, 2016 5
- 6. Some definitions (2/4) • Creativity – the ability to transcend traditional ideas, rules, patterns, relationships, or the like, and to create meaningful new ideas, forms, methods, interpretations, etc. – originality, progressiveness, or imagination: the need for creativity in modern industry; creativity in the performing arts – Another definition says that creativity is the reorganization of experience into new configurations • a function of knowledge, imagination, and evaluation © Missing Puzzle Piece Consulting, 2016 6
- 7. Some definitions (3/4) • Innovation – new idea, more effective device or process, it can be viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs. – The term innovation can be defined as something original and more effective and, as a consequence, new, that "breaks into" the market or society. © Missing Puzzle Piece Consulting, 2016 7
- 8. Some definitions (4/4) • Ba – Nonaka discusses the idea of “ba” in his book, “The Knowledge Creating Company,” as well as other published articles; “ba” is the idea of making space for (knowledge) creation. – This idea of space is through the use of physical and/or virtual space, and includes the idea of (emergent) relationships and mental/ intellectual/emotional space (reflection, and just being). © Missing Puzzle Piece Consulting, 2016 8
- 9. Innovation • The introduction of something new or different. • Creating, developing, accessing and rapidly deploying (new) knowledge. © Missing Puzzle Piece Consulting, 2016 9
- 10. How to encourage innovation • From Van Gogh1 we learn: – Think inside the box (apply scarcity/constraints) – Practice/study – Reflect – Understand your own story/motivation – When you master a level change the rules – Value solitude, not loneliness – Circumstances: join them or beat them • From Leonard da Vinci2 we learn: – Curiosity – Independent thinking/diversity – Sharpen your senses (listen/mindfulness, appreciate beauty) – Embrace uncertainty – Balance logic and imagination – Balance body and mind – Make new connections © Missing Puzzle Piece Consulting, 2016 10
- 11. Ba: a physical, virtual, and cultural place © Missing Puzzle Piece Consulting, 2016 11
- 12. Critical Thinking The objective analysis and evaluation of an issue in order to form a judgment © Missing Puzzle Piece Consulting, 2016 12
- 13. © Missing Puzzle Piece Consulting, 2016 13 Critical Thinking •Reflect •Understand your own story/motivation, what assumptions are you making? •Be curious •5 Whys •Independent thinking/diversity KM activities •Communities of practice •External assessment and benchmarking •Knowledge exchange •Knowledge harvesting from individuals •Lessons learned •Peer assists
- 14. Competitive Advantage © Missing Puzzle Piece Consulting, 2016 14 Productivity Innovation
- 15. Case Study • Xerox—Artist in Residence Program – Put artists in R&D department – Ran for seven years (instead of the one it was planned for) – Both artists and scientist benefited © Missing Puzzle Piece Consulting, 2016 15
- 16. QUESTIONS Why? Why? Why? Why? Why? © Missing Puzzle Piece Consulting, 2016 16
- 17. THANK YOU! Stephanie Barnes +49 (0)179 854 8376 Stephanie.barnes@missingpuzzlepiececonsulting.com © Missing Puzzle Piece Consulting, 2016 17
Editor's Notes
- #11: [1] Vincent van Gogh and Learning, http://www.learningsolutionsmag.com/articles/1560/emea-reporter-vincent-van-goghpainterand-learning-coach, accessed on January 20, 2016 at 12:07 pm CET. [2] How to Think Like Leonardo da Vinci by Michael Gelb, http://michaelgelb.com/programs/how-to-think-like-leonardo-da-vinci/, accessed on January 20, 2016 at 12:08pm CET.