- Alba, J.J.L. ; Weitz, B. ; Janiszawski, C. ; Lutz, R. ; Sawyer, A. ; Wood, S. Interactive home shopping: consumer, retailer, and manufacturer incentives to participate in electronic marketplaces. 1997 J. Mark.. 61 38-53
Paper not yet in RePEc: Add citation now
- Aragoncillo, L. ; Orús, C. Impulse buying behaviour: an online-offline comparative and the impact of social media. 2018 Spanish J. Market. ESIC. 22 42-62
Paper not yet in RePEc: Add citation now
Atkins, K.G. ; Hyun, S.Y.J. Smart shoppers' purchasing experiences: functions of product type, gender, and generation. 2016 Int. J. Mark. Stud.. 8 1-12
- Atkins, K.G. ; Kim, Y.K. Smart shopping: conceptualization and measurement. 2012 Int. J. Retail Distrib. Manag.. 40 360-375
Paper not yet in RePEc: Add citation now
Audrain-Pontevia, A.F. ; N'Goala, G. ; Poncin, I. A good deal online: the Impacts of acquisition and transaction value on E-satisfaction and E-loyalty. 2013 J. Retail. Consum. Serv.. 20 445-452
Babin, B.J. ; Darden, W.R. ; Griffin, M. Work and/or fun: measuring hedonic and utilitarian shopping value. 1994 J. Consum. Res.. 20 644-656
- Bagozzi, R.P. ; Belanche, D. ; Casaló, L.V. ; Flavián, C. The role of anticipated emotions in purchase intentions. 2016 Psychol. Mark.. 33 629-645
Paper not yet in RePEc: Add citation now
- Balasubramanian, S. ; Raghunathan, R. ; Mahajan, V. Consumers in a multichannel environment: product utility, process utility, and channel choice. 2005 J. Interact. Mark.. 19 12-30
Paper not yet in RePEc: Add citation now
- Bicen, P. ; Madhavaram, S. Research on smart shopper feelings: an extension. 2013 J. Mark. Theory Pract.. 21 221-234
Paper not yet in RePEc: Add citation now
Blom, A. ; Lange, F. ; Hess, R.L. Omnichannel-based promotions' effects on purchase behavior and brand image. 2017 J. Retail. Consum. Serv.. 39 286-295
Boulding, W. ; Kirmani, A. A consumer-side experimental examination of signaling theory: do consumers perceive warranties as signals of quality?. 1993 J. Consum. Res.. 20 111-123
- Burke, R.R. Technology and the customer interface: what consumers want in the physical and virtual store. 2002 J. Acad. Mark. Sci.. 30 411-432
Paper not yet in RePEc: Add citation now
- Burton, S. ; Lichtenstein, D.R. ; Netemeyer, R.G. ; Garretson, J.A. A scale for measuring attitude toward private label products and an examination of its psychological and behavioural correlates. 1998 J. Acad. Mark. Sci.. 26 293-306
Paper not yet in RePEc: Add citation now
Cao, L. ; Li, L. The impact of cross-channel integration on retailers' sales growth. 2015 J. Retail.. 91 198-216
Chandon, P. ; Wansink, B. ; Laurent, G. A benefit congruency framework of sales promotion effectiveness. 2000 J. Mark.. 64 65-81
- Chatterjee, P. Causes and consequences of ‘order online pick up in-store’ shopping behaviour. 2010 Int. Rev. Retail Distrib. Consum. Res.. 20 431-448
Paper not yet in RePEc: Add citation now
Chiou, J.S. ; Wu, L.Y. ; Chou, S.Y. You do the service but they take the order. 2012 J. Bus. Res.. 65 883-889
- Chiu, H.C. ; Hsieh, Y.C. ; Roan, J. ; Tseng, K.J. ; Hsieh, J.K. The challenge for multichannel services: cross-channel free-riding behaviour. 2011 Electron. Commer. Res. Appl.. 10 268-277
Paper not yet in RePEc: Add citation now
Chung, C.M.Y. ; Darke, P.R. The consumer as advocate: self-relevance, culture, and word-of-mouth. 2006 Mark. Lett.. 17 269-279
- Clark, R.A. ; Goldsmith, R.E. ; Goldsmith, E.B. Market mavenism and consumer selfâ€confidence. 2008 J. Consum. Behav.. 7 239-248
Paper not yet in RePEc: Add citation now
- Darke, P.R. ; Dahl, D.W. Fairness and discounts: the subjective value of a bargain. 2003 J. Consum. Psychol.. 13 328-338
Paper not yet in RePEc: Add citation now
- Daugherty, T. ; Li, H. ; Biocca, F. Consumer learning and the effects of virtual experience relative to indirect and direct product experience. 2008 Psychol. Mark.. 25 568-586
Paper not yet in RePEc: Add citation now
Daunt, K.L. ; Harris, L.C. Consumer showrooming: value co-destruction. 2017 J. Retail. Consum. Serv.. 38 166-176
- Dholakia, R.R. ; Zhao, M. ; Dholakia, N. Multichannel retailing: a case study of early evidence. 2005 J. Interact. Mark.. 19 63-74
Paper not yet in RePEc: Add citation now
Eisinga, R. ; Te Grotenhuis, M. ; Pelzer, B. The reliability of a two-item scale: pearson, Cronbach, or Spearman-Brown?. 2013 Int. J. Public Health. 58 637-642
- eMarketer, Retailers Look to Merge Offline and Online Shopping Experiences in 2014. 2014 :
Paper not yet in RePEc: Add citation now
- Fernández, N.V. ; Pérez, M.J.S. ; Vázquez-Casielles, R. Webroomers versus showroomers: are they the same?. 2018 J. Bus. Res.. 92 300-320
Paper not yet in RePEc: Add citation now
- Flavián, C. ; Gurrea, R. ; Orús, C. Choice confidence in the webrooming purchase process: the impact of online positive reviews and the motivation to touch. 2016 J. Consum. Behav.. 15 459-476
Paper not yet in RePEc: Add citation now
- Fornell, C. ; Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. 1981 J. Mark. Res.. 18 39-50
Paper not yet in RePEc: Add citation now
- Frambach, R.T. ; Roest, H.C. ; Krishnan, T.V. The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process. 2007 J. Interact. Mark.. 21 26-41
Paper not yet in RePEc: Add citation now
- Gómez-Suárez, M. ; Quiñones, M. ; Yagüe, M.J. Cross-cultural validation of smart shopping process and its influence on brand attitude. 2016 En : A Dvances in National Brand and Private Label Marketing. Springer International Publishing:
Paper not yet in RePEc: Add citation now
Gensler, S. ; Neslin, S.A. ; Verhoef, P.C. The showrooming phenomenon: it's more than just about price. 2017 J. Interact. Mark.. 38 29-43
Gensler, S. ; Verhoef, P.C. ; Böhm, M. Understanding consumers' multichannel choices across the different stages of the buying process. 2012 Mark. Lett.. 23 987-1003
- Google Consumer Barometer, He smart shopper. Research and purchase behaviour (ROPO). 2015 :
Paper not yet in RePEc: Add citation now
- Hair, J.F.J.R. ; Anderson, R.E. ; Tatham, R.L. ; Black, W.C. Multivariate Data Analysis. 1999 Prentice Hall: Englewood Cliffs, NJ
Paper not yet in RePEc: Add citation now
Harris, P. ; Riley, F.D.O. ; Hand, C. Understanding multichannel shopper journey configuration: an application of goal theory. 2018 J. Retail. Consum. Serv.. 44 108-117
- Hayes, A.F. An Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. 2018 Guilford Press: New York
Paper not yet in RePEc: Add citation now
Heitz-Spahn, S. Cross-channel free-riding consumer behaviour in a multichannel environment: an investigation of shopping motives, sociodemographics and product categories. 2013 J. Retail. Consum. Serv.. 20 570-578
- Henseler, J. ; Ringle, C.M. ; Sinkovics, R. The use of partial least squares path modeling in international marketing. 2009 Adv. Int. Market.. 20 277-319
Paper not yet in RePEc: Add citation now
Herhausen, D. ; Binder, J. ; Schögel, M. ; Herrmann, A. Integrating bricks with clicks: retailer-level and channel-level outcomes of online–offline channel integration. 2015 J. Retail.. 91 309-325
Huré, E. ; Picot-Coupey, K. ; Ackermann, C.L. Understanding omni-channel shopping value: a mixed-method study. 2017 J. Retail. Consum. Serv.. 39 314-330
- Jöreskog, K. ; Sörbom, D. LISREL 8 Structural Equation Modeling With the SIMPLIS Command Language. 1993 Scientific Software International: Chicago, Illinois
Paper not yet in RePEc: Add citation now
Jang, S. ; Prasad, A. ; Ratchford, B.T. Consumer search of multiple information sources and its impact on consumer price satisfaction. 2017 J. Interact. Mark.. 40 24-40
Jing, B. Showrooming and webrooming: information externalities between online and offline sellers. 2018 Mark. Sci.. 37 469-483
- Juaneda-Ayensa, E. ; Mosquera, A. ; Sierra Murillo, Y. Omnichannel customer behavior: key drivers of technology acceptance and use and their effects on purchase intention. 2016 Front. Psychol.. 7 1117-
Paper not yet in RePEc: Add citation now
- Kang, J.Y.M. Showrooming, webrooming, and user-generated content creation in the omnichannel era. 2018 J. Internet Commer.. 1-25
Paper not yet in RePEc: Add citation now
- Kaufman-Scarborough, C. ; Lindquist, J.D. E-shopping in a multiple channel environment. 2002 J. Consum. Mark.. 19 333-350
Paper not yet in RePEc: Add citation now
Keen, C. ; Wetzels, M. ; de Ruyter, K. ; Feinberg, R. E-tailers versus retailers. Which factors determine consumer preferences. 2004 J. Bus. Res.. 57 685-695
- Keng, C.J. ; Liao, T.H. ; Yang, Y.I. The effects of sequential combinations of virtual experience, direct experience, and indirect experience: the moderating roles of need for touch and product involvement. 2012 Electron. Commer. Res.. 12 177-199
Paper not yet in RePEc: Add citation now
KonuÅŸ, U. ; Verhoef, P.C. ; Neslin, S.A. Multichannel shopper segments and their covariates. 2008 J. Retail.. 84 398-413
- Kushwaha, T. ; Shankar, V. Are multichannel customers really more valuable? The moderating role of product category characteristics. 2013 J. Mark.. 77 67-85
Paper not yet in RePEc: Add citation now
Kwon, W.S. ; Lennon, S.J. Reciprocal effects between multichannel retailers' offline and online brand images. 2009 J. Retail.. 85 376-390
- Lee, H.H. ; Kim, J. The effects of shopping orientations on consumers' satisfaction with product search and purchases in a multi-channel environment. 2008 J. Fash. Mark. Manag.. 12 193-216
Paper not yet in RePEc: Add citation now
- Lemon, K.N. ; Verhoef, P.C. Understanding customer experience throughout the customer journey. 2016 J. Mark.. 80 69-96
Paper not yet in RePEc: Add citation now
- Li, Y. ; Liu, H. ; Lim, E.T. ; Goh, J.M. ; Yang, F. ; Lee, M.K. Customer's reaction to cross-channel integration in omnichannel retailing: the mediating roles of retailer uncertainty, identity attractiveness, and switching costs. 2018 Decis. Support Syst.. 109 50-60
Paper not yet in RePEc: Add citation now
- Mano, H. ; Elliott, M.T. Smart shopping: the origins and consequences of price savings. 1997 Adv. Consum. Res.. 24 504-510
Paper not yet in RePEc: Add citation now
Manzur, E. ; Olavarrieta, S. ; Hidalgo, P. ; FarÃas, P. ; Uribe, R. Store brand and national brand promotion attitudes antecedents. 2011 J. Bus. Res.. 64 286-291
Neslin, S.A. ; Shankar, V. Key issues in multichannel customer management: current knowledge and future directions. 2009 J. Interact. Mark.. 23 70-81
Noble, S.M. ; Griffith, D.A. ; Weinberger, M.G. Consumer derived utilitarian value and channel utilization in a multi-channel retail context. 2005 J. Bus. Res.. 58 1643-1651
- Norusis, M.J. SPSS. Statistical Data Analysis. 1993 Spss Inc:
Paper not yet in RePEc: Add citation now
- Nunnally, J.C. Psychometric Theory. 1978 McGraw-Hill: New York, NY
Paper not yet in RePEc: Add citation now
Pantano, E. ; Viassone, M. Engaging consumers on new integrated multichannel retail settings: challenges for retailers. 2015 J. Retail. Consum. Serv.. 25 106-114
Pauwels, K. ; Leeflang, P.S. ; Teerling, M.L. ; Huizingh, K.R. Does online information drive offline revenues?: only for specific products and consumer segments!. 2011 J. Retail.. 87 1-17
- Peterson, R.A. ; Balasubramanian, S. ; Bronnenberg, B.J. Exploring the implications of the Internet for consumer marketing. 1997 J. Acad. Mark. Sci.. 25 329-346
Paper not yet in RePEc: Add citation now
- Piercy, N. Positive and negative cross-channel shopping behaviour. 2012 Market. Intell. Plan.. 30 83-104
Paper not yet in RePEc: Add citation now
Puccinelli, N.M. ; Goodstein, R.C. ; Grewal, D. ; Robert Price, R. ; Raghubir, P. ; Stewart, D. Customer experience management in retailing: understanding the buying process. 2009 J. Retail.. 85 15-30
Rapp, A. ; Baker, T.L. ; Bachrach, D.G. ; Ogilvie, J. ; Beitelspacher, L.S. Perceived customer showrooming behaviour and the effect on retail salesperson self-efficacy and performance. 2015 J. Retail.. 91 358-369
- Ratchford, B.T. ; Lee, M.S. ; Talukdar, D. The impact of the Internet on information search for automobiles. 2003 J. Mark. Res.. 40 193-209
Paper not yet in RePEc: Add citation now
- Rejón-Guardia, F. ; Luna-Nevarez, C. “Showrooming†in consumer electronics retailing: an empirical study. 2017 J. Internet Commer.. 16 174-201
Paper not yet in RePEc: Add citation now
- RodrÃguez-Torrico, P. ; Cabezudo, R.S.J. ; San-MartÃn, S. Tell me what they are like and I will tell you where they buy. An analysis of omnichannel consumer behaviour. 2017 Comput. Hum. Behav.. 68 465-471
Paper not yet in RePEc: Add citation now
- Schindler, R.M. Consequences of perceiving oneself as responsible for obtaining a discount: evidence for smart-shopper feelings. 1998 J. Consum. Psychol.. 7 371-392
Paper not yet in RePEc: Add citation now
- Schindler, R.M. The excitement of getting a bargain: some hypotheses concerning the origins and effects of smart-shopper feelings. 1989 Adv. Consum. Res.. 447-453
Paper not yet in RePEc: Add citation now
Schröder, H. ; Zaharia, S. Linking multi-channel customer behaviour with shopping motives: an empirical investigation of a German retailer. 2008 J. Retail. Consum. Serv.. 15 452-468
- Schul, Y. ; Mayo, R. Searching for certainty in an uncertain world: the difficulty of giving up the experiential for the rational mode of thinking. 2003 J. Behav. Decis. Mak.. 16 93-106
Paper not yet in RePEc: Add citation now
Singh, S. ; Ratchford, B.T. ; Prasad, A. Offline and online search in used durables markets. 2014 J. Retail.. 90 301-320
Singh, S. ; Swait, J. Channels for search and purchase: does mobile Internet matter?. 2017 J. Retail. Consum. Serv.. 39 123-134
Sit, J.K. ; Hoang, A. ; Inversini, A. Showrooming and retail opportunities: a qualitative investigation via a consumer-experience lens. 2018 J. Retail. Consum. Serv.. 40 163-174
- Sopadjieva, E. ; Dholakia, U. ; Benjamin, B. A study of 46,000 shoppers shows that omnichannel retailing works. 2017 Harv. Bus. Rev.. 3 -
Paper not yet in RePEc: Add citation now
- Statista, Clothes and shoes e-commerce revenue in Spain from 2016 to 2022, by segment (in million U.S. dollars). 2018 :
Paper not yet in RePEc: Add citation now
- Van Baal, S. ; Dach, C. Free riding and customer retention across retailers' channels. 2005 J. Interact. Mark.. 19 75-85
Paper not yet in RePEc: Add citation now
- Van der Veen, G. ; van Ossenbruggen, R. Mapping out the customer's journey: customer search strategy as a basis for channel management. 2015 J. Mark. Channels. 22 202-213
Paper not yet in RePEc: Add citation now
Verhoef, P.C. ; Kannan, P.K. ; Inman, J.J. From multi-channel retailing to omni-channel retailing: introduction to the special issue on multi-channel retailing. 2015 J. Retail.. 91 174-181
- Verhoef, P.C. ; Neslin, S.A. ; Vroomen, B. Multichannel customer management: understanding the research-shopper phenomenon. 2007 Int. J. Res. Mark.. 24 129-148
Paper not yet in RePEc: Add citation now
- Voropanova, E. Conceptualizing smart shopping with a smartphone: implications of the use of mobile devices for shopping productivity and value. 2015 Int. Rev. Retail Distrib. Consum. Res.. 25 529-550
Paper not yet in RePEc: Add citation now
- Walsh, G. ; Mitchell, V.W. The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction. 2010 Eur. J. Market.. 44 838-859
Paper not yet in RePEc: Add citation now
- Wang, Q. ; Yang, X. ; Song, P. ; Sia, C.L. Consumer segmentation analysis of multichannel and multistage consumption: a latent class MNL approach. 2014 J. Electron. Commer. Res.. 15 339-358
Paper not yet in RePEc: Add citation now
- Weiner, B. An Attributional Theory of Motivation and Emotion. 1986 Springer-Verlag: New York, NY
Paper not yet in RePEc: Add citation now
- Wollenburg, J. ; Holzapfel, A. ; Hübner, A. ; Kuhn, H. Configuring retail fulfillment processes for omni-channel customer steering. 2018 Int. J. Electron. Commer.. 22 540-575
Paper not yet in RePEc: Add citation now
- Yadav, M.S. ; Pavlou, P.A. Marketing in computer-mediated environments: research synthesis and new directions. 2014 J. Mark.. 78 20-40
Paper not yet in RePEc: Add citation now