1. Analyzing the impact of intelligence and technological factors on farmers sustainable purchasing behavior. (2025). Cruz, Angel Contreras ; Daim, Tugrul U ; Krishna, Nikhil Kewal ; Sharma, Rohit.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:210:y:2025:i:c:s0040162524006589.

   Full description at Econpapers || Download paper

2. How online exposure to nature affects customer engagement: Evidence from Sina Weibo. (2024). Zou, Peng ; Wang, Jiaqi ; Yu, BO.
   In: Electronic Markets.
   RePEc:spr:elmark:v:34:y:2024:i:1:d:10.1007_s12525-024-00728-w.

   Full description at Econpapers || Download paper

3. Digital Marketing in Emerging Economies: A Comparative Study of Consumer Engagement Strategies in Nigeria and South Africa. (2024). Eze, Miracle.
   In: International Journal of Marketing Studies.
   RePEc:ibn:ijmsjn:v:16:y:2024:i:2:p:65.

   Full description at Econpapers || Download paper

4. The impact of the internet of things on the perceived quality and customer involvement of smart product-service systems. (2024). De, Diego A ; Sassanelli, Claudio.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:198:y:2024:i:c:s0040162523006248.

   Full description at Econpapers || Download paper

5. Agent-based modelling of user engagement in new product development. (2024). Liu, Yun ; Busby, Jerry ; Onggo, Bhakti Stephan.
   In: Technovation.
   RePEc:eee:techno:v:135:y:2024:i:c:s0166497224001123.

   Full description at Econpapers || Download paper

6. Barriers to resolving institutional complexity in access-based service innovation. (2024). Cherrier, Hlne.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003060.

   Full description at Econpapers || Download paper

7. Firm engagement: Scale development and verification. (2024). Zheng, Yundan ; Han, Xiaoyun ; Chen, Shuping ; Prentice, Catherine.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:80:y:2024:i:c:s096969892400198x.

   Full description at Econpapers || Download paper

8. Boosting customers€™ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal proneness. (2024). Lim, Xin-Jean ; Luo, XI ; Hollebeek, Linda D ; Cheah, Jun-Hwa.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923003958.

   Full description at Econpapers || Download paper

9. The way to generate customer citizenship behavior with customer experience. (2024). Park, Jungkun ; Phuoc, Hoang Tran ; Kim, Dongyoup.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003594.

   Full description at Econpapers || Download paper

10. A consumer demands-resources model of engagement: Theoretical and managerial contributions from a cross-validated predictive ability test procedure. (2024). Cova, Veronique ; Valette-Florence, Pierre ; Capeau, Fanny.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:177:y:2024:i:c:s0148296324001231.

    Full description at Econpapers || Download paper

11. Customer engagement strategies within family businesses in emerging economies: A multi-method study. (2024). Pereira, Vijay ; Bamel, Umesh ; Paul, Happy ; Sharma, Gagan Deep ; Laker, Benjamin.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296324000122.

    Full description at Econpapers || Download paper

12. Citizen engagement with sustainable energy solutions - understanding the influence of perceived value on engagement behaviors. (2024). Migueis, Vera ; Patricio, Lia ; Bnic, Bianca.
    In: Energy Policy.
    RePEc:eee:enepol:v:184:y:2024:i:c:s0301421523004809.

    Full description at Econpapers || Download paper

13. The moderating effect of fan engagement on the relationship between fan knowledge and fan co-creation in social media. (2023). Delshab, Vahid ; Nikou, Parvaneh Savari ; Behnam, Mohsen ; Dickson, Geoff ; Gerke, Anna.
    In: Post-Print.
    RePEc:hal:journl:hal-03969039.

    Full description at Econpapers || Download paper

14. Navigating through difficult times with ethical marketing: Assessing consumers willingness-to-pay in the sharing economy. (2023). Nadeem, Waqar ; Alimamy, Saifeddin ; Ashraf, Abdul Rehman.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002430.

    Full description at Econpapers || Download paper

15. The effect of image richness on customer engagement: Evidence from Sina Weibo. (2023). Wang, YU ; Ming, Yaxin ; Niu, Tao ; Zhang, Mingli ; Zhao, LU.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:154:y:2023:i:c:s0148296322007627.

    Full description at Econpapers || Download paper

16. Consumer€™s Attitude and Eco-Friendly Products among Selected Vegetable Suppliers in Panabo City Supermarket. (2023). Pandilingan, Raphael N ; Joy, Hannah ; Chico, Amelie L ; Oyao, Alexander L.
    In: International Journal of Research and Innovation in Social Science.
    RePEc:bcp:journl:v:7:y:2023:i:11:p:624-634.

    Full description at Econpapers || Download paper

17. Consumer brand engagement concept and measurement: Toward a refined approach. (2022). Ponchio, Mateus Canniatti ; Hair, Joseph F ; Zambaldi, Felipe ; Loureno, Carlos Eduardo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001461.

    Full description at Econpapers || Download paper

18. Customer engagement in the context of retail mobile apps: A contingency model integrating spatial presence experience and its drivers. (2022). Le, Angelina Nhat-Hanh ; Ho, Xuan Huong ; Sung, Julian Ming ; Nguyen, Dong Phong ; Hanh, Angelina Nhat.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698922000431.

    Full description at Econpapers || Download paper

19. Transforming customer brand engagement to co-creation value through participation energy and effort. (2021). My-Quyen, Mai Thi ; Hau, Le Nguyen.
    In: Service Business.
    RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00452-x.

    Full description at Econpapers || Download paper

20. Predictive Sustainability Model Based on the Theory of Planned Behavior Incorporating Ecological Conscience and Moral Obligation. (2021). Kalia, Prateek ; Muller, Sheyla ; Mehmood, Khalid ; Acevedo-Duque, Angel.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:8:p:4248-:d:534188.

    Full description at Econpapers || Download paper

21. Power Brand Defense Up, My Friend! Stimulating Brand Defense through Digital Content Marketing. (2021). Lahuerta-Otero, Eva ; Sawaftah, Dima ; Aljarah, Ahmad.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:18:p:10266-:d:635224.

    Full description at Econpapers || Download paper

22. Whats inside matters: The impact of ingredient branding on consumers purchasing behaviours in services. (2021). Turan, Ceyda Paydas.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002563.

    Full description at Econpapers || Download paper

23. Effect of customer involvement on co-creation of services: A moderated mediation model. (2021). To, Wai Ming.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002265.

    Full description at Econpapers || Download paper

24. Social media content strategy for sport clubs to drive fan engagement. (2021). Varshney, Sanjeev ; Venugopal, Pingali ; Yoshida, Masayuki ; Annamalai, Balamurugan ; Pathak, Atul Arun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002149.

    Full description at Econpapers || Download paper

1. Afthinos, Y. ; Theodorakis, N. ; Howat, G. How do perceptions of other customers affect satisfaction and loyalty in public aquatic centres?. 2017 Managing Sport and Leisure. 22 428-441
   Paper not yet in RePEc: Add citation now
   

2. Anderson, E.W. ; Fornell, C. ; Rust, R.T. Customer satisfaction, productivity, and profitability: differences between goods and services. 1997 Market. Sci.. 16 129-145

3. Andreff, W. The Sports Goods Industry. The Handbook on the Economics of Sport. 2006 Edward Elgar: Cheltenham
   Paper not yet in RePEc: Add citation now
   
4. Auh, S. ; Bell, S.J. ; McLeod, C.S. ; Shih, E. Co-production and customer loyalty in financial services. 2007 J. Retailing. 83 359-370
   Paper not yet in RePEc: Add citation now
   
5. Aurier, P. ; N’Goala, G. The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development. 2010 J. Acad. Market. Sci.. 38 303-325
   Paper not yet in RePEc: Add citation now
   

6. Baldus, B.J. ; Voorhees, C. ; Calantone, R. Online brand community engagement: scale development and validation. 2015 J. Bus. Res.. 68 978-985

7. Bansal, H.S. ; Irving, P.G. ; Taylor, S.F. A three-component model of customer to service providers. 2004 J. Acad. Market. Sci.. 32 234-250
   Paper not yet in RePEc: Add citation now
   

8. Beaton, A.A. ; Funk, D.C. ; Ridinger, L. ; Jordan, J. Sport involvement: a conceptual and empirical analysis. 2011 Sport Manag. Rev.. 14 126-140

9. Beckers, S.F. ; Van Doorn, J. ; Verhoef, P.C. Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value. 2018 J. Acad. Market. Sci.. 46 366-383

10. Behnam, M. ; Delshab, V. ; Tuan, L.T. Perceived service innovation in non-profit sports clubs: the antecedents and consequence. 2020 Eur. Sport Manag. Q.. -
    Paper not yet in RePEc: Add citation now
    
11. Behnam, M. ; Pyun, D.Y. ; Doyle, J.P. ; Delshab, V. The impact of consumer knowledge on profitable consumer loyalty through perceived service quality and psychological involvement in non-profit sport clubs. 2020 Int. J. Sports Mark. Spons.. -
    Paper not yet in RePEc: Add citation now
    
12. Behnam, M. ; Sato, M. ; Baker, B. ; Delshab, V. ; Winand, M. Connecting customer knowledge management and behavioral intention through psychological involvement and customer perceived value. 2020 J. Sport Manag.. 34 591-603
    Paper not yet in RePEc: Add citation now
    
13. Bowden, J.L.-H. The process of customer engagement: a conceptual framework. 2009 J. Market. Theor. Pract.. 17 63-74
    Paper not yet in RePEc: Add citation now
    
14. Brodie, R.J. ; Hollebeek, L.D. ; Jurić, B. ; Ilić, A. Customer engagement: conceptual domain, fundamental propositions, and implications for research. 2011 J. Serv. Res.. 14 252-271
    Paper not yet in RePEc: Add citation now
    

15. Brodie, R.J. ; Ilic, A. ; Juric, B. ; Hollebeek, L.D. Consumer engagement in a virtual brand community: an exploratory analysis. 2013 J. Bus. Res.. 66 105-114

16. Calder, B.J. ; Malthouse, E.C. ; Schaedel, U. An experimental study of the relationship between online engagement and advertising effectiveness. 2009 J. Interact. Market.. 23 321-331

17. Chandler, J.D. ; Lusch, R.F. Service systems: a broadened framework and research agenda on value propositions, engagement, and service experience. 2015 J. Serv. Res.. 18 6-22
    Paper not yet in RePEc: Add citation now
    
18. Chang, C.-W. ; Huang, H.-C. ; Wang, S.-J. ; Lee, H. Relational bonds, customer engagement, and service quality. 2019 Serv. Ind. J.. -
    Paper not yet in RePEc: Add citation now
    
19. Chathoth, P.K. ; Ungson, G.R. ; Harrington, R.J. ; Chan, E.S. Co-creation and higher order customer engagement in hospitality and tourism services: a critical review. 2016 Int. J. Contemp. Hospit. Manag.. 28 222-245
    Paper not yet in RePEc: Add citation now
    
20. Chen, C.-C.V. ; Chen, C.-J. The role of customer participation for enhancing repurchase intention. 2017 Manag. Decis.. 55 547-562
    Paper not yet in RePEc: Add citation now
    
21. Chen, T. ; Drennan, J. ; Andrews, L. ; Hollebeek, L. User experience sharing: understanding customer initiation of value co-creation in online communities. 2018 Eur. J. Market.. 52 1154-1184
    Paper not yet in RePEc: Add citation now
    
22. Chiang, C.T. ; Wei, C.F. ; Parker, K.R. ; Davey, B. Exploring the drivers of customer engagement behaviours in social network brand communities: towards a customer-learning model. 2017 J. Market. Manag.. 33 1443-1464
    Paper not yet in RePEc: Add citation now
    
23. Chin, W.W. The partial least squares approach to structural equation modeling. 1998 Mod. Methods.Bus. Res.. 295 295-336
    Paper not yet in RePEc: Add citation now
    
24. Chiu, W. ; Won, D. ; Bae, J.S. Customer value co-creation behaviour in fitness centres: how does it influence customers’ value, satisfaction, and repatronage intention?. 2019 Managing Sport and Leisure. 24 32-44
    Paper not yet in RePEc: Add citation now
    

25. Clark, M. ; Lages, C. ; Hollebeek, L. Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm. 2020 J. Bus. Res.. -

26. Eisingerich, A. ; Bell, S. Maintaining customer relationships in high credence services. 2007 J. Serv. Market.. 21 253-262
    Paper not yet in RePEc: Add citation now
    

27. Finsterwalder, J. A 360-degree view of actor engagement in service co-creation. 2018 J. Retailing Consum. Serv.. 40 276-278

28. Fornell, C. ; Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. 1981 J. Market. Res.. 18 39-50
    Paper not yet in RePEc: Add citation now
    

29. Fournier, S. Consumers and their brands: developing relationship theory in consumer research. 1998 J. Consum. Res.. 24 343-373

30. Grönroos, C. The perceived service quality concept – a mistake?. 2001 Manag. Serv. Qual.: Int. J.. 11 150-152
    Paper not yet in RePEc: Add citation now
    
31. Gupta, S. ; Pansari, A. ; Kumar, V. Global customer engagement. 2018 J. Int. Market.. 26 4-29
    Paper not yet in RePEc: Add citation now
    
32. Hair, J.F. ; Hult, G.T.M. ; Ringle, C. ; Sarstedt, M. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2016 Sage Publications:
    Paper not yet in RePEc: Add citation now
    

33. Harmeling, C.M. ; Moffett, J.W. ; Arnold, M.J. ; Carlson, B.D. Toward a theory of customer engagement marketing. 2017 J. Acad. Market. Sci.. 45 312-335

34. Harrigan, P. ; Evers, U. ; Miles, M. ; Daly, T. Customer engagement with tourism social media brands. 2017 Tourism Manag.. 59 597-609

35. Harrigan, P. ; Evers, U. ; Miles, M.P. ; Daly, T. Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent. 2018 J. Bus. Res.. 88 388-396

36. Hayes, A.F. ; Scharkow, M. The relative trustworthiness of inferential tests of the indirect effect in statistical mediation analysis: does method really matter?. 2013 Psychol. Sci.. 24 1918-1927
    Paper not yet in RePEc: Add citation now
    
37. Hibbert, S. ; Winklhofer, H. ; Temerak, M.S. Customers as resource integrators: toward a model of customer learning. 2012 J. Serv. Res.. 15 247-261
    Paper not yet in RePEc: Add citation now
    
38. Higgins, E.T. ; Scholer, A.A. Engaging the consumer: the science and art of the value creation process. 2009 J. Consum. Psychol.. 19 100-114
    Paper not yet in RePEc: Add citation now
    
39. Ho, H. ; Ganesan, S. Does knowledge base compatibility help or hurt knowledge sharing between suppliers in coopetition? The role of customer participation. 2013 J. Market.. 77 91-107
    Paper not yet in RePEc: Add citation now
    
40. Hollebeek, L. Developing business customer engagement through social media engagement-platforms: an integrative SD logic/RBV-informed model. 2019 Ind. Market. Manag.. 81 89-98
    Paper not yet in RePEc: Add citation now
    

41. Hollebeek, L. ; Clark, M. ; Andreassen, T. ; Sigurdsson, V. ; Smith, D. Virtual reality through the customer journey: framework and propositions. 2020 J. Retailing Consum. Serv.. 55 -

42. Hollebeek, L.D. Individual-level cultural consumer engagement styles: conceptualization, propositions, and implications. 2018 Int. Market. Rev.. 35 42-71
    Paper not yet in RePEc: Add citation now
    

43. Hollebeek, L.D. ; Glynn, M. ; Brodie, R. Consumer brand engagement in social media: conceptualization, scale development and validation. 2014 J. Interact. Market.. 28 149-165

44. Hollebeek, L.D. ; Srivastava, R.K. ; Chen, T. SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. 2019 J. Acad. Market. Sci.. 47 161-185

45. Islam, J.U. ; Hollebeek, L.D. ; Rahman, Z. ; Khan, I. ; Rasool, A. Customer engagement in the service context: an empirical investigation of the construct, its antecedents and consequences. 2019 J. Retailing Consum. Serv.. 50 277-285

46. Itani, O.S. ; El Haddad, R. ; Kalra, A. Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: does relationship duration matter?. 2020 J. Retailing Consum. Serv.. 53 -

47. Itani, O.S. ; Kassar, A.-N. ; Loureiro, S.M.C. Value get, value give: the relationships among perceived value, relationship quality, customer engagement, and value consciousness. 2019 Int. J. Hospit. Manag.. 80 78-90
    Paper not yet in RePEc: Add citation now
    
48. Jackson, R.W. ; Neidell, L.A. ; Lunsford, D.A. An empirical investigation of the differences in goods and services as perceived by organizational buyers. 1995 Ind. Market. Manag.. 24 99-108
    Paper not yet in RePEc: Add citation now
    
49. Jasti, N.V.K. ; Kodali, R. A literature review of empirical research methodology in lean manufacturing. 2014 Int. J. Oper. Prod. Manag.. 34 1080-1122
    Paper not yet in RePEc: Add citation now
    

50. Jung, N.Y. ; Kim, S. ; Kim, S. Influence of consumer attitude toward online brand community on revisit intention and brand trust. 2014 J. Retailing Consum. Serv.. 21 581-589

51. Kotler, P. Marketing for Non-Profit Organizations (2e). 1982 Prentice-Hall: Englewood Cliffs
    Paper not yet in RePEc: Add citation now
    
52. Kumar, V. ; Pansari, A. Competitive advantage through engagement. 2016 J. Market. Res.. 53 497-514
    Paper not yet in RePEc: Add citation now
    

53. Kumar, V. ; Rajan, B. ; Gupta, S. ; Dalla Pozza, I. Customer engagement in service. 2019 J. Acad. Market. Sci.. 47 138-160

54. Lemke, F. ; Clark, M. ; Wilson, H. Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. 2011 J. Acad. Market. Sci.. 39 846-869
    Paper not yet in RePEc: Add citation now
    
55. Lera-López, F. Private household consumption in sport. 2019 En : The SAGE Handbook of Sports Economics. Sage: London
    Paper not yet in RePEc: Add citation now
    
56. Lusch, R.F. ; Nambisan, S. Service innovation: a service-dominant logic perspective. 2015 MIS Q.. 39 155-176
    Paper not yet in RePEc: Add citation now
    
57. Maurer, T. Employee learning and development orientation: toward an integrative model of involvement in continuous learning. 2002 Hum. Resour. Dev. Rev.. 1 9-44
    Paper not yet in RePEc: Add citation now
    
58. Mingione, M. ; Leoni, L. Blurring B2C and B2B boundaries: corporate brand value co-creation in B2B2C markets. 2019 J. Market. Manag.. 36 72-99
    Paper not yet in RePEc: Add citation now
    
59. Mitchell, S.-L. ; Clark, M. Reconceptualising product life-cycle theory as stakeholder engagement with non-profit organisations. 2019 J. Market. Manag.. 35 13-39
    Paper not yet in RePEc: Add citation now
    
60. Morgan, R.M. ; Hunt, S.D. The commitment-trust theory of relationship marketing. 1994 J. Market.. 58 20-38
    Paper not yet in RePEc: Add citation now
    
61. MSI, Research Priorities 2018-2020. 2018 Marketing Science Institute: Cambridge, Mass
    Paper not yet in RePEc: Add citation now
    
62. Muthén, L. ; Muthén, B. Mplus User’s Guide (7e). 1998-2012 Muthén & Muthén: Los Angeles. CA
    Paper not yet in RePEc: Add citation now
    

63. Nadeem, W. ; Al-Imamy, S. Do ethics drive value co-creation on digital sharing economy platforms?. 2020 J. Retailing Consum. Serv.. 55 -

64. Nguyen, T.T.M. ; Nguyen, T.D. The impact of cultural sensitivity and information exchange on relationship quality. 2014 Market. Intell. Plann.. 32 754-768
    Paper not yet in RePEc: Add citation now
    
65. Odoom, R. ; Boateng, H. ; Asante, B.O. An empirical investigation of perceived relational benefits and brand engagement in restaurant services. 2017 Int. J. Contemp. Hospit. Manag.. 29 2767-2784
    Paper not yet in RePEc: Add citation now
    

66. Pansari, A. ; Kumar, V. Customer engagement: the construct, antecedents, and consequences. 2017 J. Acad. Market. Sci.. 45 294-311

67. Preacher, K.J. ; Rucker, D.D. ; Hayes, A.F. Addressing moderated mediation hypotheses: theory, methods, and prescriptions. 2007 Multivariate Behav. Res.. 42 185-227
    Paper not yet in RePEc: Add citation now
    

68. Prentice, C. ; Wang, X. ; Loureiro, S.M.C. The influence of brand experience and service quality on customer engagement. 2019 J. Retailing Consum. Serv.. 50 50-59

69. Ranjan, K.R. ; Read, S. Value co-creation: concept and measurement. 2016 J. Acad. Market. Sci.. 44 290-315

70. Rather, R.A. ; Hollebeek, L.D. ; Islam, J.U. Tourism-based customer engagement: the construct, antecedents, and consequences. 2019 Serv. Ind. J.. 39 519-540

71. Roy, S.K. ; Singh, G. ; Hope, M. ; Nguyen, B. ; Harrigan, P. The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation. 2019 J. Market. Manag.. 35 1480-1513
    Paper not yet in RePEc: Add citation now
    
72. Sawhney, M. ; Verona, G. ; Prandelli, E. Collaborating to create: the Internet as a platform for customer engagement in product innovation. 2005 J. Interact. Market.. 19 4-17
    Paper not yet in RePEc: Add citation now
    
73. So, K.K.F. ; King, C. ; Sparks, B.A. ; Wang, Y. The role of customer engagement in building consumer loyalty to tourism brands. 2016 J. Trav. Res.. 55 64-78
    Paper not yet in RePEc: Add citation now
    

74. Ulaga, W. ; Eggert, A. Relationship value and relationship quality: broadening the nomological network of business-to-business relationships. 2006 Eur. J. Market.. 40 311-327

75. Van Doorn, J. ; Lemon, K.N. ; Mittal, V. ; Nass, S. ; Pick, D. ; Pirner, P. ; Verhoef, P.C. Customer engagement behavior: theoretical foundations and research directions. 2010 J. Serv. Res.. 13 253-266
    Paper not yet in RePEc: Add citation now
    
76. Van Schaik, P. ; Martin, S. ; Vallance, M. Measuring flow experience in an immersive virtual environment for collaborative learning. 2012 J. Comput. Assist. Learn.. 28 350-365
    Paper not yet in RePEc: Add citation now
    

77. Vargo, S.L. ; Lusch, R.F. Institutions and axioms: an extension and update of service-dominant logic. 2016 J. Acad. Market. Sci.. 44 5-23

78. Vargo, S.L. ; Lusch, R.F. Service-dominant logic: continuing the evolution. 2008 J. Acad. Market. Sci.. 36 1-10
    Paper not yet in RePEc: Add citation now
    
79. Verhoef, P.C. ; Reinartz, W.J. ; Krafft, M. Customer engagement as a new perspective in customer management. 2010 J. Serv. Res.. 13 247-252
    Paper not yet in RePEc: Add citation now
    
80. Vivek, S.D. ; Beatty, S.E. ; Dalela, V. ; Morgan, R.M. A generalized multidimensional scale for measuring customer engagement. 2014 J. Market. Theor. Pract.. 22 401-420
    Paper not yet in RePEc: Add citation now
    
81. Vivek, S.D. ; Beatty, S.E. ; Morgan, R.M. Customer engagement: exploring customer relationships beyond purchase. 2012 J. Market. Theor. Pract.. 20 122-146
    Paper not yet in RePEc: Add citation now
    
82. Voss, G.B. ; Godfrey, A. ; Seiders, K. How complementarity and substitution alter the customer satisfaction–repurchase link. 2010 J. Market.. 74 111-127
    Paper not yet in RePEc: Add citation now
    
83. Witell, L. ; Kristensson, P. ; Gustafsson, A. ; Löfgren, M. Idea generation: customer co-creation versus traditional market research techniques. 2011 J. Serv. Manag.. 22 140-159
    Paper not yet in RePEc: Add citation now
    

84. Wolter, J.S. ; Bock, D. ; Mackey, J. ; Xu, P. ; Smith, J.S. Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions. 2019 J. Acad. Market. Sci.. 1-22

85. Youssef, Y.M.A. ; Johnston, W.J. ; AbdelHamid, T.A. ; Dakrory, M.I. ; Seddick, M.G.S. A customer engagement framework for a B2B context. 2018 J. Bus. Ind. Market.. 33 145-152
    Paper not yet in RePEc: Add citation now
    

1. Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares. (2016). Wang, Xin ; Xiao, Weizhou ; Shen, Weiwei.
   In: Transport Policy.
   RePEc:eee:trapol:v:46:y:2016:i:c:p:20-31.

   Full description at Econpapers || Download paper

2. Performance measurement with multiple interrelated variables and threshold target levels: Evidence from retail firms in the US. (2016). Zervopoulos, Panagiotis ; Brisimi, Theodora S ; Cheng, Gang ; Emrouznejad, Ali.
   In: European Journal of Operational Research.
   RePEc:eee:ejores:v:250:y:2016:i:1:p:262-272.

   Full description at Econpapers || Download paper

3. Design for the environment: Impact of regulatory policies on product development. (2016). Jonnalagedda, Sreelata ; Gouda, Sirish Kumar ; Saranga, Haritha.
   In: European Journal of Operational Research.
   RePEc:eee:ejores:v:248:y:2016:i:2:p:558-570.

   Full description at Econpapers || Download paper

4. Spending more time with the customer: service-providers’ behavioral discretion and call-center operations. (2015). Dana, Yagil ; Gil, Luria ; Iddo, Gal .
   In: Service Business.
   RePEc:spr:svcbiz:v:9:y:2015:i:3:p:427-443.

   Full description at Econpapers || Download paper

5. INFORMATION TECHNOLOGY AND THE COMPANY PERFORMANCE IN THE SECTOR OF SERVICES. (2015). Liviu, Bozga .
   In: Annals - Economy Series.
   RePEc:cbu:jrnlec:y:2015:v:special:p:127-133.

   Full description at Econpapers || Download paper

6. QUALITY AND CUSTOMER SATISFACTION: RELATIONSHIPS AND DYNAMICS. A CASE STUDY. (2014). Silvestri, Cecilia.
   In: Business Excellence and Management.
   RePEc:rom:bemann:v:4:y:2014:i:1:p:5-21.

   Full description at Econpapers || Download paper

7. Service productivity, technology and organization - Converting theory to praxis. (2014). Viitamo, Esa .
   In: ETLA Working Papers.
   RePEc:rif:wpaper:26.

   Full description at Econpapers || Download paper

8. Strategy in practice: a quantitative approach to target setting. (2014). Zervopoulos, Panagiotis ; Fafaliou, Irene.
   In: MPRA Paper.
   RePEc:pra:mprapa:54054.

   Full description at Econpapers || Download paper

9. How to calibrate conventional market-oriented organizational culture in 21st century production-centered firms? A customer relationship perspective. (2014). Wang, Yong J. ; Guo, Chiquan ; Metcalf, Ashley .
   In: International Journal of Production Economics.
   RePEc:eee:proeco:v:156:y:2014:i:c:p:235-245.

   Full description at Econpapers || Download paper

10. Is the more always better? A comparative study of internal and external integration practices in new product and new service development. (2014). Kuehnl, Christina ; Homburg, Christian.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:7:p:1360-1367.

    Full description at Econpapers || Download paper

11. Performance or learning goal orientation: Implications for business performance. (2014). Mohd-Said, Saad ; Che-Ha, Norbani ; Mavondo, Felix T..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:67:y:2014:i:1:p:2811-2820.

    Full description at Econpapers || Download paper

12. The organisational environment’s impact on the servitization of manufacturers. (2014). Turunen, Taija ; Finne, Max.
    In: European Management Journal.
    RePEc:eee:eurman:v:32:y:2014:i:4:p:603-615.

    Full description at Econpapers || Download paper

13. Customer satisfaction: Cost driver or value driver? Empirical evidence from the financial services industry. (2014). Verbeeten, Frank H. M., ; Terpstra, Maarten .
    In: European Management Journal.
    RePEc:eee:eurman:v:32:y:2014:i:3:p:499-508.

    Full description at Econpapers || Download paper

14. 1 + 1 does not always equal value creation: The case of YouTube. (2013). Kuppelwieser, Volker ; Simpson, Merlin ; Chiummo, Gabriel .
    In: Marketing Letters.
    RePEc:kap:mktlet:v:24:y:2013:i:3:p:311-321.

    Full description at Econpapers || Download paper

15. Services and the Business Models of Product Firms: An Empirical Analysis of the Software Industry. (2013). Kahl, Steven J. ; Cusumano, Michael A. ; Suarez, Fernando F..
    In: Management Science.
    RePEc:inm:ormnsc:v:59:y:2013:i:2:p:420-435.

    Full description at Econpapers || Download paper

16. Designing service quality to survive: Empirical evidence from Chinese new ventures. (2013). Zhao, Lisa Y. ; Di Benedetto, Anthony C..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:8:p:1098-1107.

    Full description at Econpapers || Download paper

17. Product and process productivity: Implications for quality choice and conditional exporter premia. (2013). Sivadasan, Jagadeesh ; Hallak, Juan.
    In: Journal of International Economics.
    RePEc:eee:inecon:v:91:y:2013:i:1:p:53-67.

    Full description at Econpapers || Download paper

18. Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects. (2012). Dong, Yan ; Dresner, Martin ; Steven, Adams B..
    In: Transportation Research Part E: Logistics and Transportation Review.
    RePEc:eee:transe:v:48:y:2012:i:4:p:743-754.

    Full description at Econpapers || Download paper

19. Mindfulness, reliability, pre-emptive conflict handling, customer orientation and outcomes in Malaysias healthcare sector. (2012). Ndubisi, Nelson Oly.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:65:y:2012:i:4:p:537-546.

    Full description at Econpapers || Download paper

20. Product Customization and Customer Service Costs: An Empirical Analysis. (2011). Telang, Rahul ; Kumar, Anuj.
    In: Manufacturing & Service Operations Management.
    RePEc:inm:ormsom:v:13:y:2011:i:3:p:347-360.

    Full description at Econpapers || Download paper

21. Proposing a new approach to discussing economic effects of design quality. (2010). Freiesleben, Johannes .
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:124:y:2010:i:2:p:348-359.

    Full description at Econpapers || Download paper

22. Firm downsizing and satisfaction among United States and European customers. (2010). Ulaga, Wolfgang ; Biemans, Wim ; Lewin, Jeffrey E..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:7:p:697-706.

    Full description at Econpapers || Download paper

23. When does electronic word-of-mouth matter? A study of consumer product reviews. (2010). Zhang, Jason Q. ; Craciun, Georgiana ; Shin, Dong Woo.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:12:p:1336-1341.

    Full description at Econpapers || Download paper

24. —Customer Satisfaction-Based Mispricing: Issues and Misconceptions. (2009). Jacobson, Robert ; Mizik, Natalie.
    In: Marketing Science.
    RePEc:inm:ormksc:v:28:y:2009:i:5:p:836-845.

    Full description at Econpapers || Download paper

25. —Should Captive Sardines Be Compensated? Serving Customers in a Confined Zone. (2009). Yang, Yinghui ; Chen, Rachel R. ; Gerstner, Eitan.
    In: Marketing Science.
    RePEc:inm:ormksc:v:28:y:2009:i:3:p:599-608.

    Full description at Econpapers || Download paper

26. The Effect of Labor on Profitability: The Role of Quality. (2009). Ton, Zeynep.
    In: Harvard Business School Working Papers.
    RePEc:hbs:wpaper:09-040.

    Full description at Econpapers || Download paper

27. Market orientation, competitive advantage, and performance: A demand-based perspective. (2009). Zhou, Kevin Zheng ; Brown, James R. ; Dev, Chekitan S..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:11:p:1063-1070.

    Full description at Econpapers || Download paper

28. A model of customer e-loyalty in the online banking. (2009). Lii, Yuan-Shuh.
    In: Economics Bulletin.
    RePEc:ebl:ecbull:eb-08m30002.

    Full description at Econpapers || Download paper

29. Can Inaccurate Perceptions in Business-to-Business (B2B) Relationships Be Beneficial?. (2008). William T. Ross, Jr., ; Vosgerau, Joachim ; Anderson, Erin.
    In: Marketing Science.
    RePEc:inm:ormksc:v:27:y:2008:i:2:p:205-224.

    Full description at Econpapers || Download paper

30. A fuzzy model of customer satisfaction index in e-commerce. (2008). Xu, Yang ; Liu, Xiaohong ; Zeng, Xianyi ; Koehl, Ludovic.
    In: Mathematics and Computers in Simulation (MATCOM).
    RePEc:eee:matcom:v:77:y:2008:i:5:p:512-521.

    Full description at Econpapers || Download paper

31. Analyse der Konformitätskosten – dargestellt am Beispiel des Kundenservice eines Versandhandelsunternehmens. (2007). Hoeck, Michael .
    In: Metrika: International Journal for Theoretical and Applied Statistics.
    RePEc:spr:metrik:v:18:y:2007:i:1:p:61-82.

    Full description at Econpapers || Download paper

32. The Effect of Operational Performance and Focus on Profitability: A Longitudinal Study of the U.S. Airline Industry. (2007). tsikriktsis, nikos.
    In: Manufacturing & Service Operations Management.
    RePEc:inm:ormsom:v:9:y:2007:i:4:p:506-517.

    Full description at Econpapers || Download paper

33. The Effect of Service Experiences over Time on a Suppliers Retention of Business Customers. (2006). Bolton, Ruth ; Bramlett, Matthew D. ; Lemon, Katherine N..
    In: Management Science.
    RePEc:inm:ormnsc:v:52:y:2006:i:12:p:1811-1823.

    Full description at Econpapers || Download paper

34. Customer Metrics and Their Impact on Financial Performance. (2006). Zeithaml, Valarie ; Gupta, Sunil.
    In: Marketing Science.
    RePEc:inm:ormksc:v:25:y:2006:i:6:p:718-739.

    Full description at Econpapers || Download paper

35. Marketing Models of Service and Relationships. (2006). Chung, Tuck Siong ; Rust, Roland T..
    In: Marketing Science.
    RePEc:inm:ormksc:v:25:y:2006:i:6:p:560-580.

    Full description at Econpapers || Download paper

36. The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance. (2006). Morgan, Neil A. ; Rego, Lopo Leotte .
    In: Marketing Science.
    RePEc:inm:ormksc:v:25:y:2006:i:5:p:426-439.

    Full description at Econpapers || Download paper

37. The importance of website content in online purchasing across different types of products. (2005). Verhagen, Tibert ; Boter, Jaap.
    In: Serie Research Memoranda.
    RePEc:vua:wpaper:2005-10.

    Full description at Econpapers || Download paper

38. Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams. (2005). Wetzels, Martin ; de Ruyter, KO ; de Jong, AD.
    In: Management Science.
    RePEc:inm:ormnsc:v:51:y:2005:i:11:p:1610-1625.

    Full description at Econpapers || Download paper

39. Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction. (2005). Mittal, Vikas ; Tadikamalla, Pandu ; Anderson, Eugene W. ; Sayrak, Akin.
    In: Marketing Science.
    RePEc:inm:ormksc:v:24:y:2005:i:4:p:544-555.

    Full description at Econpapers || Download paper

40. Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study. (2005). Chenhall, Robert H..
    In: Accounting, Organizations and Society.
    RePEc:eee:aosoci:v:30:y:2005:i:5:p:395-422.

    Full description at Econpapers || Download paper

41. The Competitive Causes and Consequences of Customer Satisfaction. (2005). Gomez, Miguel ; Simon, Daniel H..
    In: 2005 Annual meeting, July 24-27, Providence, RI.
    RePEc:ags:aaea05:19371.

    Full description at Econpapers || Download paper

42. THIRD-PARTY COMPLAINTS AND FIRM PERFORMANCE: AN APPLICATION IN SPANISH BANKING. (2004). Sellers, Ricardo ; Mas, Francisco J. ; Casado, Ana B..
    In: Working Papers. Serie EC.
    RePEc:ivi:wpasec:2004-01.

    Full description at Econpapers || Download paper

43. Web-based marketing: The coming revolution in marketing thought and strategy. (2004). Sheth, Jagdish N. ; Sharma, Arun.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:57:y:2004:i:7:p:696-702.

    Full description at Econpapers || Download paper

44. Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services. (2004). Ojasalo, Katri ; Gronroos, Christian.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:57:y:2004:i:4:p:414-423.

    Full description at Econpapers || Download paper

45. The Theoretical Underpinnings of Customer Asset Management. (2002). Verhoef, Peter ; Bolton, Ruth ; Lemo, K. N..
    In: ERIM Report Series Research in Management.
    RePEc:ems:eureri:226.

    Full description at Econpapers || Download paper

46. Comparing customer satisfaction across industries and countries. (2002). Johnson, Michael D. ; Herrmann, Andreas ; Gustafsson, Anders.
    In: Journal of Economic Psychology.
    RePEc:eee:joepsy:v:23:y:2002:i:6:p:749-769.

    Full description at Econpapers || Download paper

47. Marketing productivity: issues and analysis. (2002). Sisodia, Rajendra S. ; Sheth, Jagdish N..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:5:p:349-362.

    Full description at Econpapers || Download paper

48. Value creation through entrepreneurial activity: A multiple constituency approach. (2002). Mair, Johanna.
    In: IESE Research Papers.
    RePEc:ebg:iesewp:d-0468.

    Full description at Econpapers || Download paper

49. Environmental uncertainty, corporate strategy, performance measurement and the creation of economic value. (2001). .
    In: Serie Research Memoranda.
    RePEc:vua:wpaper:2001-13a.

    Full description at Econpapers || Download paper

50. A Dynamic Model of the Duration of the Customers Relationship with a Continuous Service Provider: The Role of Satisfaction. (1998). Bolton, Ruth.
    In: Marketing Science.
    RePEc:inm:ormksc:v:17:y:1998:i:1:p:45-65.

    Full description at Econpapers || Download paper

Report date: 2025-10-04 19:26:42 || Missing content? Let us know