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2. Customer experience orientation: Conceptual model, propositions, and research directions. (2024). Arkadan, Farah ; MacDonald, Emma K ; Wilson, Hugh N.
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1. Customer experience orientation: Conceptual model, propositions, and research directions. (2024). Arkadan, Farah ; MacDonald, Emma K ; Wilson, Hugh N.
   In: Journal of the Academy of Marketing Science.
   RePEc:spr:joamsc:v:52:y:2024:i:6:d:10.1007_s11747-024-01031-y.

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2. When the road is rocky: Investigating the role of vulnerability in consumer journeys. (2024). Hunter-Jones, Philippa ; Haenlein, Michael ; Sudbury-Riley, Lynn ; Al-Abdin, Ahmed.
   In: Journal of the Academy of Marketing Science.
   RePEc:spr:joamsc:v:52:y:2024:i:4:d:10.1007_s11747-024-01011-2.

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3. Co-creating educational consumer journeys: A sensemaking perspective. (2024). Js, Sarah ; Micheli, Pietro ; Cankurtaran, Pinar ; Beverland, Michael B.
   In: Journal of the Academy of Marketing Science.
   RePEc:spr:joamsc:v:52:y:2024:i:2:d:10.1007_s11747-023-00951-5.

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4. Access-based customer journeys. (2024). Trujillo-Torres, Lez ; Chatterjee, Lagnajita ; Mimoun, Laetitia ; Anlamlier, Eda ; Dion, Delphine.
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   RePEc:spr:joamsc:v:52:y:2024:i:1:d:10.1007_s11747-023-00942-6.

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5. Investigating the disruptiveness of the sharing economy at the individual consumer level: How consumer reflexivity drives re-engagement in sharing. (2024). Li, Stella Yiyan ; Zhu, John Jianjun.
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6. Customer journey partitioning: A customer-centric conceptualization beyond stages and touchpoints. (2024). Becker, Larissa ; Reitsamer, Bernd F.
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   RePEc:eee:jbrese:v:181:y:2024:i:c:s0148296324002492.

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7. Practice co-evolution: Collaboratively embedding artificial intelligence in retail practices. (2023). Montecchi, Matteo ; Plangger, Kirk ; Schau, Hope Jensen ; Bonetti, Francesca.
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8. Intensity of collective consumption practices in brand communities: the case of crossfit. (2023). Dessart, Laurence ; Bressolles, Gregory.
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9. How Do E-Brand Experience and In-Store Experience Influence the Brand Loyalty of Novel Coffee Brands in China? Exploring the Roles of Customer Satisfaction and Self–Brand Congruity. (2023). Pu, Yibei ; Zhu, Yaodong ; Zaidin, Norzaidahwati.
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10. Pull and Push Drivers of Giant-Wave Spectators in Nazaré, Portugal: A Cultural Ecosystem Services Assessment Based on Geo-Tagged Photos. (2023). Azevedo, Antonio.
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11. The role of communities in vegetarian and vegan identity construction. (2023). Dyen, Margot ; Sirieix, Lucie ; Balbo, Laurie ; Suarez, Erick.
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12. Coordination mechanisms and the role of taskscape in value co-creation: The British ‘milkman’. (2023). Ward, Philippa ; Horger, Christian.
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13. Emergence in emergency: How actors adapt to service ecosystem disruption. (2023). Turnbull, Sarah ; Middleton, Karen ; Fletcher-Brown, Judith ; Thompson-Whiteside, Helen.
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14. Information search behavior at the post-purchase stage of the customer journey. (2022). Gonalves, Renata ; Ferreira, Maura ; Pizzutti, Cristiane.
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15. Marketing research on Mobile apps: past, present and future. (2022). Harrigan, Paul ; Michaelidou, Nina ; Pourazad, Naser ; Stocchi, Lara ; Tanusondjaja, Arry.
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16. Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail. (2022). Niemann, Marco ; Becker, Jorg ; Betzing, Jan H ; Barann, Benjamin ; Hoffmeister, Benedikt.
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17. The role of transactionality of mobile branded apps in brand experience and its impact on loyalty. (2022). Rabeson, Landisoa ; Plotkina, Daria.
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18. Practice Diffusion. (2022). Vargo, Stephen L ; Akaka, Melissa Archpru ; Schau, Hope Jensen.
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19. Technologies, expériences, services et au-delà ! Plaidoyer pour développer la recherche sur les technologies, les expériences et les services. (2022). Lancelot-Miltgen, Caroline ; Hammedi, Wafa ; Poncin, Ingrid.
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20. Linking Fintech Payment Services and Customer Loyalty Intention in the Hospitality Industry: The Mediating Role of Customer Experience and Attitude. (2022). al Karim, Rashed ; Lepee, Nusrat Jahan ; Kabir, Mohammad Rokibul ; Matin, Mohammad Abdul ; Rabiul, Md Karim ; Sobhani, Farid Ahammad.
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21. Designing the Tourist Journey for the Advancement of Sustainable Tourist Practices. (2022). Riskos, Kyriakos ; Kotzaivazoglou, Iordanis ; Fragidis, Garyfallos.
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22. Alexa, whats on my shopping list? Transforming customer experience with digital voice assistants. (2022). Cham, Tat-Huei ; Raman, Ramakrishnan ; Ooi, Keng-Boon ; Tan, Garry Wei-Han ; Aw, Eugene Cheng-Xi.
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23. The interplaying factors of the robotic tourism experience: The customer journeys touchpoints, context, and qualities. (2022). Klaus, Phil ; Manthiou, Aikaterini.
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24. What drives retailer loyalty? A meta-analysis of the role of cognitive, affective, and social factors across five decades. (2022). Liu-Thompkins, Yuping ; Zal, Saeed ; Khoshghadam, Leila ; Shoushtari, Arjang Attar.
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25. The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA. (2022). Hsu, Ping-Yu ; Prassida, Grandys Frieska.
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26. Understanding the impact of online customers€™ shopping experience on online impulsive buying: A study on two leading E-commerce platforms. (2022). Sufyan, Muhammad ; Gulfraz, Muhammad Bilal ; Mustak, Mekhail ; Salminen, Joni ; Srivastava, Deepak Kumar.
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27. From customer experience to human experience: Uses of systematized and non-systematized knowledge. (2022). Rosengren, Sara ; Roggeveen, Anne L.
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28. €œDo not impose on others what you desire.€ Research on the influence of service Personnels interactive orientation on customer comfort. (2022). Ma, Qin-Hai ; Li, Mengyi.
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29. Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes. (2022). Hasan, Uzma ; Malik, Shehla ; Shahid, Shadma ; Ul, Jamid.
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30. The customer retail app experience: Implications for customer loyalty. (2022). Molinillo, Sebastian ; Aguilar-Illescas, Roco ; Anaya-Snchez, Rafael ; Carvajal-Trujillo, Elena.
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31. Cant touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing. (2022). Heuchert, Markus ; Becker, Jrg ; Barann, Benjamin ; Hermann, Andreas.
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32. Challenging the integration imperative: A customer perspective on omnichannel journeys. (2022). Yrjl, Mika ; Becker, Larissa ; Gasparin, Isadora ; Jaakkola, Elina ; Panina, Ekaterina ; Pizzutti, Cristiane.
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33. The social significance of AI in retail on customer experience and shopping practices. (2022). Moore, Simon ; Bulmer, Sandy ; Elms, Jonathan.
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34. Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebats contributions. (2022). Krey, Nina ; Picot-Coupey, Karine ; Cliquet, Grard.
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35. Lifestyle of the rich and famous: Exploring the ultra-high net-worth individuals’ customer experience (UHCX). (2022). , Philipp ; Mostafa, Nawal Ahmed ; Tarquini-Poli, Annalisa.
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36. Toward a luxury restaurant renewal: Antecedents and consequences of digitalized gastronomy experiences. (2022). Damperat, Maud ; el Euch, Mariem ; Salvador, Marielle ; Jeannot, Florence ; Jongmans, Eline.
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37. The power of emotions: Leveraging user generated content for customer experience management. (2022). Jackson, Thomas W ; Elayan, Suzanne ; Sykora, Martin ; Hodgkinson, Ian R ; West, Andrew.
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38. UNRAVEL-ing gnarly knots: A path for researching market-entangled wicked social problems. (2022). Barnhart, Michelle ; Huff, Aimee Dinnin.
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39. The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications. (2021). Nguyen, Nguyen Bac ; Rosmaninho, Joo Carlos.
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40. What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”. (2021). Kar, Arpan Kumar.
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41. Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach. (2021). Ilavarasan, Vigneswara P ; Kumar, Sunil ; Kar, Arpan Kumar.
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42. On managerial relevance: reconciling the academic-practitioner divide through market theorizing. (2021). Akaka, Melissa Archpru ; Wieland, Heiko ; Nariswari, Angeline.
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43. From customer journeys to consumption journeys: a consumer culture approach to investigating value creation in practice-embedded consumption. (2021). Akaka, Melissa Archpru ; Schau, Hope Jensen.
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44. The new frontier of consumer experiences: escape through pain. (2021). Cova, Bernard.
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45. Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development. (2021). Ostrowski, Sawomir.
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46. Users’ Evaluation of a New Web Browser Payment Interface for Facilitating the Use of Multiple Payment Systems. (2021). Tounekti, Oussama ; Ruiz-Martinez, Antonio ; Skarmeta-Gomez, Antonio F.
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47. Omnichannel Customer Experience and Management: An Integrative Review and Research Agenda. (2021). Herskovic, Valeria ; Gonzalez-Lopez, Fernanda ; Gerea, Carmen.
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48. Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase. (2021). Mencarelli, Rmi ; Lombart, Cindy ; Rivire, Arnaud.
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49. How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment. (2021). Li, XI ; Dahana, Wirawan Dony ; Ye, Qiongwei ; Peng, Luluo ; Zhou, Jiaying.
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50. How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention. (2021). Gao, Lily ; Cambra-Fierro, Jess ; Melero-Polo, Igucel ; Trifu, Andreea.
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51. Determinants of holistic passenger experience in public transportation: Scale development and validation. (2021). Ittamalla, Rajesh ; Srinivas, Daruri Venkata.
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52. A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing. (2021). Tueanrat, Yanika ; Papagiannidis, Savvas ; Alamanos, Eleftherios.
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53. How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics. (2021). Jia, Xingping ; Li, Wenqian ; Gao, Wei ; Fan, Hua.
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54. Building consumer loyalty through e-shopping experiences: The mediating role of emotions. (2021). Cachero-Martnez, Silvia ; Vzquez-Casielles, Rodolfo.
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55. Digital Health Experience: A Regulatory Focus Perspective. (2021). Kocher, Soren ; Alkire, Linda ; Lee, Kyung Won ; Williams, Jerome D ; Kandampully, Jay ; O'Connor, Genevieve E ; Myrden, Susan.
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56. Fantasy sports and beyond: Complementary digital experiences (CDXs) as innovations for enhancing fan experience. (2021). Yuksel, Mujde ; Milne, George R ; Smith, Andrew N.
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57. Going on a journey: A review of the customer journey literature. (2021). Tueanrat, Yanika ; Papagiannidis, Savvas ; Alamanos, Eleftherios.
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58. The power of social influence and customer–firm interactions in predicting non-transactional behaviors, immediate customer profitability, and long-term customer value. (2021). Gao, Lily ; Cambra-Fierro, Jesus ; Melero-Polo, Iguacel.
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59. Market bifurcations in board sports: How consumers shape markets through boundary work. (2021). Makkar, Marian ; Ruiz, Carlos Diaz.
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60. Designing conceptual articles: four approaches. (2020). Jaakkola, Elina.
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61. Exploring consumers€™ subjective shopping experiences in directly operated luxury brand stores. (2020). Taishoff, Marika ; Mhlbacher, Hans ; Kauppinen-Risnen, Hannele.
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62. Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences. (2020). Castillo-Villar, Fernando Rey ; Villasante-Arellano, Ana Josefina.
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63. Virtual and augmented reality: Advancing research in consumer marketing. (2020). Wedel, Michel ; Zhang, Jie ; Bigne, Enrique.
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64. Consumer journeys: developing consumer-based strategy. (2019). Hamilton, Rebecca ; Price, Linda L.
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65. What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”. (). Kar, Arpan Kumar.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v::y::i::d:10.1007_s10796-020-10045-0.

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