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Cross Docking IT
                                                                     Enabling IT to Align with Business




LSPs today serve increasingly global supply chains which         Cross Docking IT
have expanded capacities worldwide by organic and inorganic
growth. The industry has always been volume-driven, with                       Business
                                                                                                Applications           Database        Infrastructure
wafer thin margins, which have been further squeezed by                        Processes

uncertain demand during the recessionary period. The ability      Discover                HCL EDF™ (Enterprise Discovery Framework)
of logistics players to respond to these challenges is limited
by their environment which is characterized by:                                                        Optimization Services
                                                                 Rationalize    Process        Application Portfolio     Database        Infrastructure
•	 Multiple IT systems running in silos                                        Optimization   Optimization – PRIZM™     Optimization      Optimization


•	 Lack of ‘one-version of truth’ for data                          Build                        IT Solutions Delivery and Support

•	 Disparate IT systems
•	 No means of providing enterprise visibility                      Run                Integrated IT Operations Management Centre – ITSA

The challenge posed to IT is how to improve visibility and
                                                                                                         Run Time Visibility
provide a unified view of business to manage demand and            Watch
                                                                                                 MyDashboard™ ProcessWatch™
supply.
                                                                 Our Cross Docking IT framework enables you to align your IT applications
The Cross Docking IT Paradigm                                    with your business functions. The result – enhanced efficiency through
                                                                 process cycle-time reduction.
The three-stage framework with five phases covers the
entire spectrum of your IT systems to let the CIO focus          Reflect
on quantifiable business benefits from IT activities. With
its business process orientation, it will make the LSP’s IT      This stage lays the ground for understanding the ‘as-is’
landscape more optimized and nimble, thus providing it an        stage to discover potential for transformation. The Discover
edge in today’s challenging environment.                         phase maps the existing business processes, applications
and infrastructure to build complete awareness of the ‘as-         Business Benefits
is’ process of the client’s IT environment thus providing the
foundation for subsequent transformation. In the Watch                                       Business Benefits
phase, which follows the Run phase, HCL observes the
                                                                                 Enhanced business performance through reduced process
steady state after one set of transformation, provides for         Performance   cycle times
role-based visibility for business activity-based monitoring,
                                                                                                                                          Primary Benefit
operational incident management, performance and outage
information as well as process information for fine-tuning as                    Of performance and availability of business services
                                                                   Visibility
required.

Rationalize                                                        Landscape
                                                                                 Real-time view of all elements and their linkages – processes,
                                                                                 apps, infra
The Discover phase is followed by suggesting options for
rationalization of the applications and infrastructure from the
                                                                   Stability     Proactive actions to prevent outages based on collected data
‘as-is’ phase to the ‘to-be’ stage to bring down the total costs
and create a unified IT environment. HCL will provide the
LSPs with the cost and benefits of each application element,       Cost
                                                                                 Reduction in business costs through higher efficiency,
                                                                                 less redundancy
creating ‘what-if’ scenarios and business cases which can
then be shared with top management. This is then followed
                                                                                 Capacity through monthly performance maps, incidents through
by the response in line with business decisions.                   Planning      root cause analysis, solutions through what-if analysis

                                                                                                                                     Secondary Benefits
Respond
The Respond stage is characterized by process and
architecture transformation in the Build phase aligning the
client IT systems with the business goals of the organization.
In the Run phase, HCL will use its tools-based project
management and delivery to assess possible bottlenecks
and repeat problem areas. These will be highlighted for root
cause analysis by the team in order to bring efficiencies in
handling the support.




          Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions.
          We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds
          the price. And right now, 85,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries
          across the world. How can I help you?

          www.hcltech.com

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HCLT Brochure: Cross Docking IT

  • 1. Cross Docking IT Enabling IT to Align with Business LSPs today serve increasingly global supply chains which Cross Docking IT have expanded capacities worldwide by organic and inorganic growth. The industry has always been volume-driven, with Business Applications Database Infrastructure wafer thin margins, which have been further squeezed by Processes uncertain demand during the recessionary period. The ability Discover HCL EDF™ (Enterprise Discovery Framework) of logistics players to respond to these challenges is limited by their environment which is characterized by: Optimization Services Rationalize Process Application Portfolio Database Infrastructure • Multiple IT systems running in silos Optimization Optimization – PRIZM™ Optimization Optimization • Lack of ‘one-version of truth’ for data Build IT Solutions Delivery and Support • Disparate IT systems • No means of providing enterprise visibility Run Integrated IT Operations Management Centre – ITSA The challenge posed to IT is how to improve visibility and Run Time Visibility provide a unified view of business to manage demand and Watch MyDashboard™ ProcessWatch™ supply. Our Cross Docking IT framework enables you to align your IT applications The Cross Docking IT Paradigm with your business functions. The result – enhanced efficiency through process cycle-time reduction. The three-stage framework with five phases covers the entire spectrum of your IT systems to let the CIO focus Reflect on quantifiable business benefits from IT activities. With its business process orientation, it will make the LSP’s IT This stage lays the ground for understanding the ‘as-is’ landscape more optimized and nimble, thus providing it an stage to discover potential for transformation. The Discover edge in today’s challenging environment. phase maps the existing business processes, applications
  • 2. and infrastructure to build complete awareness of the ‘as- Business Benefits is’ process of the client’s IT environment thus providing the foundation for subsequent transformation. In the Watch Business Benefits phase, which follows the Run phase, HCL observes the Enhanced business performance through reduced process steady state after one set of transformation, provides for Performance cycle times role-based visibility for business activity-based monitoring, Primary Benefit operational incident management, performance and outage information as well as process information for fine-tuning as Of performance and availability of business services Visibility required. Rationalize Landscape Real-time view of all elements and their linkages – processes, apps, infra The Discover phase is followed by suggesting options for rationalization of the applications and infrastructure from the Stability Proactive actions to prevent outages based on collected data ‘as-is’ phase to the ‘to-be’ stage to bring down the total costs and create a unified IT environment. HCL will provide the LSPs with the cost and benefits of each application element, Cost Reduction in business costs through higher efficiency, less redundancy creating ‘what-if’ scenarios and business cases which can then be shared with top management. This is then followed Capacity through monthly performance maps, incidents through by the response in line with business decisions. Planning root cause analysis, solutions through what-if analysis Secondary Benefits Respond The Respond stage is characterized by process and architecture transformation in the Build phase aligning the client IT systems with the business goals of the organization. In the Run phase, HCL will use its tools-based project management and delivery to assess possible bottlenecks and repeat problem areas. These will be highlighted for root cause analysis by the team in order to bring efficiencies in handling the support. Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 85,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you? www.hcltech.com