TERMINALFOUR t44u 2012 - Professional Services Development
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The document outlines updates from the Professional Services team led by Elaine Barry, focusing on enhancing client experiences through efficient resource management and the development of scalable organizational structures. Key initiatives include increasing headcount by 30%, streamlining processes to eliminate single points of failure, and standardizing service offerings for improved project delivery. The team aims to expand service offerings and elevate client satisfaction through timely, budget-conscious, and high-quality solutions in 2013.
TERMINALFOUR t44u 2012 - Professional Services Development
- 1. Putting our resources in your hands Professional Services Update “Enhancing Your Ongoing Experience” Elaine Barry
- 2. Skilled team of consultants who provide services to assist our clients and partners in the planning and deployment of Content Management solutions t44u November 2012 2
- 3. • Joined the TERMINALFOUR Management team in Nov 2012 • Primary Focus to date: • Creating a scalable organization structure • Recruiting PS candidates to deliver new and existing business in an efficient and profitable way • Developing new processes and procedures to remove single points of failure and increase project control t44u November 2012 3
- 4. Head of Professional Services (Elaine Barry) Project Mark Baldwin Manual Data Business Analysts Web Developers Managers (Team Lead) Migration Annemarie Dooley Stephen Grice Dylan Kelly DM Resource 1 Deirdre McKeown Michael Mason DM Resource 2 Daniel Keane Neil O Neil Adam Tallon Raewyn McKenna Eric O Flynn Gillian McAuliffe Hugh Law Mark Bishop Ronan O Leary Dermot Dooley Austin Halpin Graham Bishop James Byrne t44u November 2012 4
- 5. • Headcount grown by 30% in the past year • Further review of resources throughout 2013 • New Roles and responsibilities to reduce single points of failure • Planning in progress to review and identify global resources that will be positioned locally to allow for even more efficient delivery of projects t44u November 2012 5
- 6. Process Group Reuse Group • Weekly Project • Hints & Tips • Formalized internal Profitability & RAG documentation for project kick offs status reports for all Design companies to between web developer projects allow them to and Project managers • Daily recording of time effectively design for • New Quality control for all projects in new Site Manager. gates on all project Jira Timesheets system • All new processes & implementations to to allow for accurate procedures & ensure quality project reporting templates documented deliverables to clients. • Faster assignment of for reuse across all • Improved pre-discovery PM to new projects project requirements sheet • Clear and efficient implementations now included in Sales Billing process and • PS Web developer code pack to clients to allow procedures repository created and for better • Accurate resource used to share all understanding of clients utilization to ensure all technical information & requirements projects resourced How To information. effectively t44u November 2012 6
- 7. • Standardize & Package Service Offerings • Packs • Objectives – Sure Start/Quick Start – Best Practice – Value Discovery approach to service – Content Migration Strategy offerings – Solution Integration – Client satisfaction – Health Checks – – Identify accurate Implementation & Usage client scope and – Draw down/Framework proposed Days solution/offering – Site Manager custom enhancements/Change requests t44u November 2012 7
- 8. • How will Professional Services support you in 2013: – Expanded range of services offered and all services positively positioned to ease justification – Increased Client Satisfaction from delivering solutions on time, to budget and with quality assurance – Best practice, repeatable approach to delivering Professional services and client satisfaction Working together to be successful t44u November 2012 8
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