SlideShare a Scribd company logo
5 Ways to Use Online Tools to
  Drive More Sales




@ducttape
Some telling facts
• ROBO is real (Comscore)
• Search for local business info online
  before venturing out
    – 81% of the 18-34 year-old age bracket
    – 69% of the 35-59 year-old age bracket




@ducttape
Some telling facts
• 44% of online consumers said that one of
  the most important features a website
  could add is the ability to speak with
  someone in the middle of their online
  research.




@ducttape
And, some more fun facts
• Where consumers go first when
  searching for a local business: (Comscore)
    – 33% Search Engines
    – 23% Print Yellow Pages
    – 22% Internet Yellow Pages
    – 13% Local Sites
    – 9% Other (i.e. mobile, social)



@ducttape
The Marketing HourglassTM
            Know     • Who and how, ads, referrals, networking




             Like    • Website, blog content, social media,




            Trust    • SEO, webinars, marketing materials, white papers




             Try     • Workshops, evaluations, demo, DIY training,
                       starter




             Buy     • Service team, new customer kit




            Repeat   • Post project review, cross selling, customer
                       events



            Refer    • Champion events, partner intros, peer2peer



@ducttape                © Duct Tape Marketing – all rights reserved
What we’ll cover today
     • Online calls to action
     • O2O advertising
     • Networked networking
     • Local social groups
     • Online and on the go




@ducttape
1) Online calls to action
     • Free pass
     • Free session
     • Coupon or    trial
     • Click to call/chat
     • Schedule now
     • Directions


@ducttape
Free pass
     • Form –  Wufoo
     • PDF ticket
     • Bring a friend/guest




@ducttape
Free session
     • Form –  Wufoo
     • PDF ticket
     • Bring a friend/guest




@ducttape
Coupon or trial
     • Traditional coupon
            • www.coupontank.com

     • Sample
     • Evaluation
     • Gift certificate
            • Would   you refer us


@ducttape
Click to call/chat
     • Pricing/quote
            • Liveperson
            • BoldChat
            • Olark

     • Directions
     • Inventory
     • Availability
     • Content sample
@ducttape
Click to call/chat




@ducttape
Schedule now
     • Push      and pull
            • GenBook
            • Schedulicity
            • ClickBook

     • Right now
     •I don’t use the phone
     • Find the perfect time


@ducttape
Schedule now
     • Agendize
            • Appointments
            • Click to call
            • Call tracking
            • Social sharing




@ducttape
Directions
     • Google Maps
            • aardvarkmap.net
            • Batchgeo.com

     • Turn by turn




@ducttape
2) O2O advertising
     • Google Adwords
     • Google Places
     • Facebook targeting
     • Landing pages




@ducttape
Google AdWords




@ducttape
Google Places
     • Add images
     • Video
     • Brands
     • Print coupons
     • Mobile coupons




@ducttape
Facebook targeting
     • Location
     • Age
     • Interests
     • Competitor

                    Image: AllFacebook.com




@ducttape
Landing pages
     • Specific to ad
     • Specific to platform
     • Specific to CTA
     • Specific to suburb
            • unbounce
            • Optimizely
            • Premise




@ducttape
3) Networked networking
     • Connect offline and online
     • SocialCRM
     • Leads groups
     • Referral platform
     • MeetUp




@ducttape
Connect offline and online
     • Who’s attending
     • Ditch the biz   cards
     • Facebook
     • LinkedIn
     • Twitter




@ducttape
Social CRM
     • Connect customers
            • BatchBook
            • Nimble
            • ACT!/Outlook
            • Rapportive/Gmail




@ducttape
Leads groups
     • Start your own
     • Enable technology
            • localbase

     • Meet monthly




@ducttape
Referral platform
     • Recruit specialties
     • Location interviews
     • Group blog
     • Group event




@ducttape
MeetUp
     • Topicof interest
     • Community host
     • Enable marketing
     • Charge small amount




@ducttape
4) Local social groups
     • Own  a topic
     • LinkedIn
     • MeetUp
     • Mining data




@ducttape
Own a topic
     • Not self-interest
     • Localspin
     • Community managers
     • Go offline




@ducttape
LinkedIn
     • Topic
     • Recruit
     • Model
     • Manage




@ducttape
Mining data
     • Twitter Search
     • Twellowhood
     • Placeblogger
     • Google Alerts




@ducttape
5) Online and on the go
     • Claim your location
     • Create and test an offer
     • Be group coupon ready
     • Create a checkin game




@ducttape
Claim your location
     • Twitter
     • Facebook
     • Bizon LinkedIn
     • Yelp
     • Gowalla
     • Foursquare


@ducttape
Create and test an offer
     • Foursquare
            • Newbie
            • Mayor
            • Checkin
            • Flash




@ducttape
Be group coupon ready
     • Groupon
     • LivingSocial
     • Google        Offers
            • Check the attitude
            • Capture data
            • Have a club
            • Think next sale




@ducttape
Create a checkin game
     • Foursquare scavenger
     • Instagram punch card
     • Twitpic contest
     • Partner loyalty
     • Not for profit
     • scvngr.com/builder


@ducttape
Create a checkin game




@ducttape
What we covered today
     • Online calls to action
     • O2O advertising
     • Networked networking
     • Local social groups
     • Online and on the go




@ducttape

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5 ways to use on line tools to drive more sales

  • 1. 5 Ways to Use Online Tools to Drive More Sales @ducttape
  • 2. Some telling facts • ROBO is real (Comscore) • Search for local business info online before venturing out – 81% of the 18-34 year-old age bracket – 69% of the 35-59 year-old age bracket @ducttape
  • 3. Some telling facts • 44% of online consumers said that one of the most important features a website could add is the ability to speak with someone in the middle of their online research. @ducttape
  • 4. And, some more fun facts • Where consumers go first when searching for a local business: (Comscore) – 33% Search Engines – 23% Print Yellow Pages – 22% Internet Yellow Pages – 13% Local Sites – 9% Other (i.e. mobile, social) @ducttape
  • 5. The Marketing HourglassTM Know • Who and how, ads, referrals, networking Like • Website, blog content, social media, Trust • SEO, webinars, marketing materials, white papers Try • Workshops, evaluations, demo, DIY training, starter Buy • Service team, new customer kit Repeat • Post project review, cross selling, customer events Refer • Champion events, partner intros, peer2peer @ducttape © Duct Tape Marketing – all rights reserved
  • 6. What we’ll cover today • Online calls to action • O2O advertising • Networked networking • Local social groups • Online and on the go @ducttape
  • 7. 1) Online calls to action • Free pass • Free session • Coupon or trial • Click to call/chat • Schedule now • Directions @ducttape
  • 8. Free pass • Form – Wufoo • PDF ticket • Bring a friend/guest @ducttape
  • 9. Free session • Form – Wufoo • PDF ticket • Bring a friend/guest @ducttape
  • 10. Coupon or trial • Traditional coupon • www.coupontank.com • Sample • Evaluation • Gift certificate • Would you refer us @ducttape
  • 11. Click to call/chat • Pricing/quote • Liveperson • BoldChat • Olark • Directions • Inventory • Availability • Content sample @ducttape
  • 13. Schedule now • Push and pull • GenBook • Schedulicity • ClickBook • Right now •I don’t use the phone • Find the perfect time @ducttape
  • 14. Schedule now • Agendize • Appointments • Click to call • Call tracking • Social sharing @ducttape
  • 15. Directions • Google Maps • aardvarkmap.net • Batchgeo.com • Turn by turn @ducttape
  • 16. 2) O2O advertising • Google Adwords • Google Places • Facebook targeting • Landing pages @ducttape
  • 18. Google Places • Add images • Video • Brands • Print coupons • Mobile coupons @ducttape
  • 19. Facebook targeting • Location • Age • Interests • Competitor Image: AllFacebook.com @ducttape
  • 20. Landing pages • Specific to ad • Specific to platform • Specific to CTA • Specific to suburb • unbounce • Optimizely • Premise @ducttape
  • 21. 3) Networked networking • Connect offline and online • SocialCRM • Leads groups • Referral platform • MeetUp @ducttape
  • 22. Connect offline and online • Who’s attending • Ditch the biz cards • Facebook • LinkedIn • Twitter @ducttape
  • 23. Social CRM • Connect customers • BatchBook • Nimble • ACT!/Outlook • Rapportive/Gmail @ducttape
  • 24. Leads groups • Start your own • Enable technology • localbase • Meet monthly @ducttape
  • 25. Referral platform • Recruit specialties • Location interviews • Group blog • Group event @ducttape
  • 26. MeetUp • Topicof interest • Community host • Enable marketing • Charge small amount @ducttape
  • 27. 4) Local social groups • Own a topic • LinkedIn • MeetUp • Mining data @ducttape
  • 28. Own a topic • Not self-interest • Localspin • Community managers • Go offline @ducttape
  • 29. LinkedIn • Topic • Recruit • Model • Manage @ducttape
  • 30. Mining data • Twitter Search • Twellowhood • Placeblogger • Google Alerts @ducttape
  • 31. 5) Online and on the go • Claim your location • Create and test an offer • Be group coupon ready • Create a checkin game @ducttape
  • 32. Claim your location • Twitter • Facebook • Bizon LinkedIn • Yelp • Gowalla • Foursquare @ducttape
  • 33. Create and test an offer • Foursquare • Newbie • Mayor • Checkin • Flash @ducttape
  • 34. Be group coupon ready • Groupon • LivingSocial • Google Offers • Check the attitude • Capture data • Have a club • Think next sale @ducttape
  • 35. Create a checkin game • Foursquare scavenger • Instagram punch card • Twitpic contest • Partner loyalty • Not for profit • scvngr.com/builder @ducttape
  • 36. Create a checkin game @ducttape
  • 37. What we covered today • Online calls to action • O2O advertising • Networked networking • Local social groups • Online and on the go @ducttape