Analytics of our Work
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The document discusses the evolving landscape of work analytics, emphasizing the need to redesign organizations based on analytics results while moving away from traditional leadership models. It highlights the role of technology in enabling flexible work practices, the importance of organizational transparency, and the shift from job design to work design. The document also mentions the impact of hybrid teams and the necessity for organizations to adapt to informed decision-making through advanced analytical tools.
![“[Substitutes for leadership]
pointed to unobtrusive and
impersonal forces such as
technology and task
characteristics, professional
standards, and formal regulations
(policies, rules and procedures).”
Jermier, 1997](https://image.slidesharecdn.com/ibmanalyticsgriffith-141120172041-conversion-gate02/85/Analytics-of-our-Work-28-320.jpg)
![“...actionable information, delivering
insight and support [for] better decision
making right in the context of human
activities.”
#WorkAnalytics
Amit Sheth – July 2014 – IBM Distinguished Speaker Series
https://www.youtube.com/watch?v=uHz_jSz-Ie0](https://image.slidesharecdn.com/ibmanalyticsgriffith-141120172041-conversion-gate02/85/Analytics-of-our-Work-32-320.jpg)
Analytics of our Work
- 1. The Analytics of Our Work #WorkAnalytics Prof. Terri Griffith, Ph.D. T@TerriGriffith.com @TerriGriffith
- 5. #WorkAnalytics The Future of Work This is the most exciting time of my career
- 6. 1984 1987 National Productivity Review
- 9. #WorkAnalytics My Perspective The foundations and boundaries of today’s discussion
- 16. #WorkAnalytics Lead by Letting Go
- 17. #WorkAnalytics Let go of 20th century org boundaries and processes
- 18. Hold tight to your performance standards, your relationships, the value of education, and the laws of physics. Photo Credit: Rob Shenk #WorkAnalytics
- 19. The Analytics of Our Work What happens when we turn analytics inward and redesign our organizations based on the results? #WorkAnalytics
- 21. #WorkAnalytics 124,718 Number of leadership books on Amazon
- 22. #WorkAnalytics 124,931… Number of leadership books on Amazon – Most about interpersonal leadership
- 25. +120 additional responses to Berkun’s post #WorkAn2a5 lytics
- 26. Work is distributed in time and place; more often enabled by technology than location. #WorkAnalytics Current & Future Work
- 27. Substitutes for Leadership/Complements for Leadership #WorkAn2a7 lytics Kerr & Jermier, 1978 Jermier & Kerr, 1997 Lead by Letting Go Griffith, 2015 – With your help.
- 28. “[Substitutes for leadership] pointed to unobtrusive and impersonal forces such as technology and task characteristics, professional standards, and formal regulations (policies, rules and procedures).” Jermier, 1997
- 29. Move away from Leaders and Toward: Anticipation Visioning Creating flexible alternatives Initiation of change #WorkAnalytics Extrapolating from Ireland & Hitt, 1999
- 30. Lofo:oking for In-Context Blends Knowledge, Skills, Abilities Tools Task characteristics – feedback Colleagues Professional standards Policies Procedures #WorkAnalytics
- 31. “Cognitive computing solutions based on Watson's transformative technology will help define how consumers and businesses alike make better informed lifestyle decisions, enabling better outcomes.” Stephen Gold, Vice President, IBM Watson Group. – speaking of Pathway Genomics #WorkAnalytics http://www-03.ibm.com/press/us/en/pressrelease/45376.wss
- 32. “...actionable information, delivering insight and support [for] better decision making right in the context of human activities.” #WorkAnalytics Amit Sheth – July 2014 – IBM Distinguished Speaker Series https://www.youtube.com/watch?v=uHz_jSz-Ie0
- 33. Hybrid Teams Expertise Transparency Job Design Work Practices Influence Innovation Complements for Leadership Analytics
- 34. #WorkAnalytics Transparency Organizational transparency seems to broaden leadership complements opportunities
- 35. Regarding the company’s 20-year program of sharing corporate data: “is like having 700 internal auditors out there in every function of the company.” CFO quoted in James O’Toole, Daniel Goleman, and Warren Bennis in Culture of Candor #WorkAnalytics
- 37. #WorkAnalytics Analytics + Organizational Transparency ?
- 38. #WorkAnalytics Job Design Work Design Job design used to be the job of HR, now it’s work design and we all have to do it
- 39. “It is true that many specific, well-defined jobs continue to exist in contemporary organizations. But we presently are in the midst of what we believe are fundamental changes in the relationships among people, the work they do, and the organizations for which they do it” (p. 466). Oldham, G. R., and Hackman, J. R. 2010. "Not What It Was and Not What It Will Be: The Future of Job Design Research," Journal of Organizational Behavior (31:2/3), pp. 463-479. #WorkAnalytics
- 41. #WorkAnalytics Analytics + Work Design ?
- 42. #WorkAnalytics Hybrid Teams Sorry, Hydra, you can be beaten by a team without a Grand Master and no Super Computer
- 43. In 2001, Maggie Neale and I wrote a paper entitled, “Information processing in traditional, hybrid, and virtual teams: From nascent knowledge to transactive memory.” By hybrid we meant a combination of face-to-face and distant team members… not anymore: Techno-human hybrid teams. We use the term hybrid rather than augmented as these technologies are doing more than augmenting the work of the human team members, they are contributing work itself. #WorkAnalytics
- 45. #WorkAnalytics Analytics + Make/Buy Team Building Decisions ?
- 46. Expertise Identification If HP only knew what HP knows… and IBM, and my department, the government, and all of us #WorkAnalytics
- 47. “"In most big companies, the left hand doesn't know what the right hand is doing," says the 46-year-old Gilmour, Tacit's founder and CEO. "Those sorts of accidents and disconnects and overlaps happen every day in organizations, and they're expensive. You have two people doing the same thing, and that wastes money." FBI field official Colleen Rowley has said the agency never linked evidence that alleged co-conspirator Zacarias Moussaoui took flying lessons with an earlier report about Middle Eastern men enrolled in flight school.” http://usatoday30.usatoday.com/money/companies/management/2004-06-13-tacit_x.htm #WorkAnalytics
- 49. #WorkAnalytics Analytics + Expertise Identification ?
- 51. #WorkAnalytics What does Google know about how we all work? First drafts versus final drafts. What emails get answered? When should a particular person get a particular kind of email -- route it that way. Physical activity and productivity…
- 53. #WorkAnalytics Data, Emotion, and Influence
- 54. #WorkAnalytics
- 55. What does Facebook know? They know how to code emotion. They know when an invitation is sent. Do they know more about power and influence than any organization before them? #WorkAnalytics
- 56. #WorkAnalytics Pace of Innovation & Research What would Watson like to tell me about my next academic project?
- 58. No more literature review, then I present my model. Instead, I present my model, Watson writes (and dynamically updates for readers) the lit review, and points me to areas I missed. The organization has to change to make use of the power of the analytics. The American Psychological Association will need to rewrite its publication guide. Journal “pages” can be applied to new, rather than old, material. #WorkAnalytics
- 59. Problems I’ll Then Have Time to Address: #WorkAnalytics
- 60. Freelancer #WorkAnalytics Who’s doing the work? How is it best put together? Employee Artificial Intelligence Contractor Crowd Outsource
- 61. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% pre-1800 1800-2000 2000-2010 2020- Rough Estimates Employee Volunteer Freelancing
- 62. #WorkAnalytics
- 63. We Have a Long Way to Go #WorkAnalytics
- 64. “Year Of Your Organization’s Design” #WorkAn6a4 lytics Data From Recent Global Executive Group 5 4 3 2 1 0 1980 1990 2000 2010 2020 Participants
- 65. But the Door is Open #WorkAnalytics
- 67. T@TerriGriffith.com #WorkAnalytics @TerriGriffith Background and Additional Readings terrigriffith.com/blog
Editor's Notes
- #2: Or… my wishlist for analytics. I’m interested in innovation wherever I can find it.
- #5: Cal gave me a great analytical background, but saw the wisdom in keeping me from a stats double major. CMU showed me the importance of interdisciplinary work for understanding work and organizations.
- #6: CMU was also where I started my focus on the future of work.
- #7: The years are when the data was collected. The delay from 87-93 (dissertation data) had to do with how the Work was perceived politically. The term “fascist” was used to describe The idea of computer monitoring.
- #8: More recently these organizations have played key roles
- #9: It’s also the most exciting time as great organizations like IBM and Google are doing even more With academics on the topics of work. This is the webpage of an event this Oct at Google. About 170 execs and academics talking about Work and the study of work given the data we now have.
- #10: This background has led to a fairly focused perspective:
- #11: 2011 – Jossey-Bass
- #16: ..around people, technology, and organizational process. Sociotechnical systems for the real world.
- #17: My current projects include a prequel to The Plugged-In Manager – more of an organization and work design approach – once you have the design then, you use Plugged-In Management to work within the design.
- #18: Let go of 20th century organizational boundaries and processes
- #19: This is a shot of Sean D. Tucker – Oracle’s aerobatic pilot. I had the chance to see him speak to 400 new Oracle sales people. Mostly in their 20s. Hold tight to your performance standards, your relationships, the value of education, and the laws of physics. A great message and driven home by him pointing out that in his world the outcome is death if you don’t. From my perspective, Analytics is the backbone of this --- what are the laws of physics in our work? We can lead by letting go – change how we do work in the 21st century, but we need Analytics as the backbone. I’m going offer some areas where I’m most excited about the possibilities.
- #22: 124,233 today (went down, oddly)
- #23: About 200 a week? ..though oddly it went down in the week since I submitted these slides.
- #24: Depiction by John Trumbull of Washington resigning his commission as commander-in-chief Most of these books are focused on interpersonal leadership – leadership that looks like this with The light shining down on the leader.
- #25: http://westerncivguides.umwblogs.org/2012/05/01/population-growth-pre-post-industrial-revolution/ The focus on interpersonal leadership made sense following the Industrial revolution. People moved To be closer to their work. Now the trend is in the other direction (with perhaps an exception for Silicon Valley)
- #26: http://scottberkun.com/2013/how-many-companies-are-100-distributed/ Scott Berkun’s book, The Year Without Pants chronicled his time at Automattic, a fully distributed co.
- #27: So, back to my perspective
- #28: Moving from Plugged-In Management to Lead by Letting Go Let’s start with the idea of Complements for Leadership (full on Substiution may be going too far.
- #30: These are the filters for finding opportunity in the Analytics of our work
- #32: You’re already making these moves
- #34: I’ll walk through these topics and share some examples. I expect you’ll know this issues around many of these – But I hope this serves as a pointer to the kinds of things At least one organization science person has on her wishlist.
- #36: This quote comes from a time where sharing meant sending out a report. Not realtime analytics.
- #37: http://chinwag.com/blogs/sam-michel/organic-organization-chart-autodesks-new-view-organisational-structure
- #38: Where have we found work value in the application of analytics to transparency?
- #41: business editor of MIT Technology Review -
- #43: http://www.nybooks.com/articles/archives/2010/feb/11/the-chess-master-and-the-computer/
- #45: Learning to work together --- Once we Lead by Letting Go, then we can start being Plugged-In Managers of our own work
- #52: What will IBM know with Verse?
- #53: https://jawbone.com/blog/napa-earthquake-effect-on-sleep/
- #55: http://ecorner.stanford.edu/authorMaterialInfo.html?mid=1529
- #56: http://www.cbsnews.com/news/controversial-facebook-emotion-study-journal-responds/
- #58: http://www.ibm.com/smarterplanet/us/en/ibmwatson/discovery-advisor.html
- #62: http://www.businessinsider.com/americans-want-to-work-for-themselves-intuit-2013-3
- #63: https://www.re-imaginework.com/
- #65: I have the opportunity to talk with people in organizations from around the world interested in these issues. …but it’s a little scary.
- #67: http://sloanreview.mit.edu/article/why-managers-still-matter-2/ “Indeed, the “visible hand” of management has morphed into a system of loose networks, virtual businesses and peer-to-peer interactions.8” R.N. Langlois, “The Vanishing Hand: The Changing Dynamics of Industrial Capitalism,” Industrial and Corporate Change 12, no. 2 (2003): 351-385. Analytics can provide us the opportunity to learn more about those rules.