How Halogen Delivered High-Velocity Operations in a Compliance-Driven Environment - AppSphere16
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Philippe Bedard is the Vice President of SaaS Operations at Halogen Software, a publicly traded company that provides employee engagement and talent management software. Halogen delivers its software globally as a SaaS platform and supports millions of users through high-availability operations. To meet the challenges of delivering high-velocity software updates while maintaining a compliance-driven environment, Halogen implemented AppDynamics to gain visibility into application performance and help reduce troubleshooting times. With AppDynamics, Halogen improved development velocity, shortened mean time to resolution when issues arose, and better supported its market-leading customer experience.
How Halogen Delivered High-Velocity Operations in a Compliance-Driven Environment - AppSphere16
- 1. How Halogen delivered high-velocity operations in a compliance-driven environment Philippe Bedard Vice-President SaaS Operations | Halogen Software
- 2. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. Introduction The Journey The Outcome What about this session… 1 2 3 Halogen Software Who’s the dude? If it were easy You know nothing, …! From firefighting to modus operandi People matter most. Win with Talent
- 3. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. Halogen Software – Win with Talent Based in Ottawa (Ontario), Canada Publicly traded (TSE:HGN) Solutions for Employees Engagement and Talent Management SaaS and On Premise solutions
- 4. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. Halogen SaaS – Global Scalability Global Delivery (Used in 120+ Countries daily) Accelerated by Akamai Global SaaS Team (Ottawa & London) Market leading availability (99.999+% in 2015) 24x7x365 Operations Billions of web transactions annually Serving millions of users
- 5. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. Halogen Software – The Dude Philippe Bédard VP SaaS Operations Joined the H-Crew 4 years ago 15 years of experience in SaaS organizations. Spent a decade @Taleo (Oracle) in various SaaS leadership role. A long time ago, in a galaxy far, far away … was a developer. The Show Business Analogy Customers come for the star, the software. The SaaS Operations team is the equivalent of the road crew. No one pays to see the roadies no matter how good they are. At best you will not notice them, if you do … it is likely because they screwed up the show.
- 6. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Journey – If it were easy… Privacy is king : « It is our customers’ data, not ours » Organization focus on growth AND profitability Single code stream supports both On Premise and SaaS deployments. Development transitioned from Waterfall to Agile Strict segregation of duties requirements Performance issues in production are mythical, tedious to track and debunk
- 7. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Journey – Why AppDynamics? People matter most Win with Talent Contribution + Satisfaction = Engagement
- 8. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Journey – Why AppDynamics? People matter most Win with Talent Contribution + Satisfaction = Engagement Enable your developers (self-service) Help you win and retain top talent Enable developers to GSD Developers feel empowered to GSD Developers deliver quality products for our customers
- 9. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Journey – Development & Ops lifecycle DevelopmentEnvironments QA Pre-Production User Acceptance Test Production QA Dev SaaS Support Roles and Permissions Data Dummy Dummy & Obfuscated Customer Data Velocity (build/day) *** ** * * * Bug Impact * * ** *** *****…
- 10. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Journey – Development & Ops lifecycle DevelopmentEnvironments QA Pre-Production User Acceptance Test Production QA Dev SaaS Support Roles and Permissions Data Dummy Dummy & Obfuscated Customer Data Velocity (build/day) *** ** * * * Bug Impact * * ** *** *****… Production Compliance Challenge impacting MTTR User Acceptance Test Dummy Dummy & Obfuscated
- 11. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Journey – Development & Ops lifecycle DevelopmentEnvironments QA Pre-Production User Acceptance Test Production QA Dev SaaS Support Roles and Permissions Data Dummy Dummy & Obfuscated Customer Data Velocity (build/day) *** ** * * * Bug Impact * * ** *** *****… High Velocity Challenge *** ** *** *****… Velocity (build/day) Bug Impact
- 12. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Journey – “If it were easy…”
- 13. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Journey – You know nothing,… Feedback is a gift Start by engaging your team Processes are essential Find the right partners
- 14. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Outcome – From firefighting to modus operandi End-to-End deployment (everything on the AppDynamics platform) 80% of Development and QAs received formal AppDynamics training A strategic investment to go fast (ROI) Focus on empowering smart people (Built-in collaboration tools like War Room) Start identifying the outliers and fix real problems Align AppDynamics deployment with Halogen’s RACI chart for compliance
- 15. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. The Outcome – People matter most. Win with Talent One view on application performance, from Development to Production Reduced MTTR significantly (up to 70%) High customer retention rate Halogen remains the market leader for customer experience in its space (Gartner, Forrester, etc) SaaS Operations team is highly engaged
- 16. Copyright © 2016, Halogen Software Inc. All rights Reserved. Confidential. Questions?
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