Brochure HRMS Systems Overview
- 1. Human Resource Management System Learner Management System Customer Relationship Management Hosted Solutions
- 2. 2 “Affordable and User Friendly" Knovada Incorporated Systems Manage and support your most important asset: YOUR EMPLOYEES with a cost effective Human Resource Management System that provides: Posting job openings on the company’s website Online application and submission Hiring matrix to evaluate applicants Employee work scheduling and time management Employee appraisals Employee career development Payroll Management Online communications with employees and customers System administration controlled by the HR staff Easy to use configuration options No IT resources required Improving productivity through effective HR Management Knovada is an internationally recognized provider of enterprise solutions with a focus on the delivery of web enabled integrated software solutions for human resources, education, training and employee/customer communications. With a modular design & component architecture, the organization can select those specific elements, which provide the greatest value to the enterprise thereby achieving the lowest total cost of ownership while maximizing the return on their software investment. Improving productivity through effective HR Management We are positioned to capitalize on our products today and continue to support corporations and their visions for the web in the future. Knovada has developed various web based business tools with features and functionality applicable today. With speed and efficiency, our web based software solutions enable corporations to realize significant return on their investment in a short period of time. Applicant Processing and Tracking Job openings and position descriptions are posted on the company’s website. Applicants complete and submit an online employment application specifically designed by the organization’s HR staff. The HR staff can specify specific attributes to perform an automated screening process for qualified applicants. Automated notification of applicants who meet the specific attributes required for the job position. Provides a hiring matrix, which ranks applicants based upon the specific job attributes. Provides a defensible hiring process. Applicant information is automatically transferred to the employee database once the applicant is hired.
- 3. 3 Powerful Flexible Scalable Simple Fast Cost Effective Employee Appraisal Define required tasks for an employee to complete during the appraisal period which will serve as the baseline for the appraisal Report on the completion status of each appraisal task. Provides the option for both supervisor appraisal and employee self- appraisal. Career Development Employee planning to define career objectives Define the steps required to achieve these career objectives. Define specific assignments for employees to support their career objectives. Track employee’s progress on completing these assignments. Provides each employee an opportunity to achieve their career goals. Communication Modules The following modules are provided to enhance the communications between the company, their employees and their customers. Online Surveys Online Newsletters Payroll, Work Scheduling and Time Management Centralize work scheduling for all employees and/or contract personnel Provides the ability for employees to submit requests for company designated leave categories up to one year in advance. Automated e-mail notification for submission and approval/denial of work schedule requests. Ability to assign multiple approval levels by work schedule type. Maintains employee accruals, holidays, payroll dates, work shifts, employee payroll deductions, per diem, employee banking information, payroll deposit information, hiring forms and various payroll related forms. The employee payroll information can be integrated with your accounting system such as VIP etc. Manages and administers timesheets for actual hours/days on specific work assignments. Automated e-mail notification for submission and approval/denial of time- sheet entries. Timesheet entries can be integrated into the company’s payroll system. A calendar displays pending and approved work schedule requests. HRMS Administration The management and administration of the HRMS infrastructure is controlled by the company’s HR staff No Information Technology resources are required. Easy to use configuration options. Selecting screen display fields Modifying field name descriptions Our interactive solution suite provides
- 4. 4 Online Candidate Applicant Processing System With the Candidate Applicant Processing System you can automate many of the steps in the applicant hiring process in your company. The candidate applicant processing system also increases the productivity of managers and interviewers in the hiring process by streamlining the sharing of applicant information during the interviewing process. Our CAPS also comes with a fully integrated interviewing system that provides for feedback and rating for selected skills and competencies. It allows you to keep an extensive database of all applicants you have considered for a position, which can be used as an ongoing source of pre qualified applicants for other positions that open up within your company. HR managers can search the application for languages applicants can read, write, or speak. Along with duties, requirements, occupational industries, areas of expertise, certification, and courses completed. Integration with our assessment module When you integrate our candidate applicant processing system with our assessment system you have one of the most robust and highly automated applicant processing systems available today. The applicant information can be routed to the designated personnel within your company or clients if you are a recruiter. This provides additional streamlining to the initial hiring process. The system will also alert you automatically to any candidates that meet your specific requirements. This allows HR managers and recruiters the first opportunity to talk with the potential candidate.
- 5. 5 Hosting & Integration Services Website Programming and Customization We will work with you to integrate our systems with your existing website or create a custom web presence from the ground up. Rapid application development – Module and tool-based programming framework speeds the development and launch of our applications for fastest time to market Scalable database format – Our systems are designed in a copyrighted database format to easily grow as your needs grow. Application Hosting – We can host our applications for you at our remote data center for fast and cost-effective integration. Application Management – Our engineers will customize, tune, and size your database applications, plus provide ongoing maintenance services to ensure consistent performance and uninterrupted availability. Security Services – We provide a complete security solution to preserve your data and reduce the risk of unauthorized access to our systems; services include virus scanning and protection plus data backup and recovery. . Candidate Applicant Processing System Applicant fills out their own application, saving you money by reducing your data entry requirements HR managers control what information they want to ask using our self-delegated administrative website. You can search for words or phrases You can search for occupations, certifications, languages and other differentiating qualifications. Once you narrow your search, you can email those applicants informing them of possible job opportunities, saving your company time and money. Set predetermined limits on how long applicant information is kept. Seamlessly integrates with your company’s current ERP system. Perform intelligent routing using our assessment system as a front end. This provides an automated notification of applicants who have meet the defined selection criteria. Integrate with your current website to preserve branding and ease of use for applicants. HR Managers can modify designated areas of the application without requiring any programming or coding knowledge. This allows changes to be performed in a rapid manner, giving your company a competitive edge. Receive reports that identify applicants that met your selection criteria. Provides you with a defensible hiring process, which may reduce your organizational exposure to potential problems. Provides departments with immediate access to potential applicants through our web interface.
- 6. 6 Online Career Development Module With the Career Development System you can automate many of the steps in the career development process in your company. The career development system improves efficiencies by tracking an employee’s progress. It allows you to keep an extensive database of all job and employee specific assignments and their status. Employees can now search for career advancement opportunities within the company without requiring detailed assistance from the Human Resources staff. HR managers can set up predetermined job specific requirements, which will automatically be included when the employee chooses a job. Companies can also use this as a recruiting tool. The career development system integrates with our appraisal system to provide a fully integrated year round tracking solution. Integration with our other modules When you integrate our career development system with the applicant tracking, Online University, testing and appraisal modules, the organization will achieve a powerful, robust management system that will fully support their human resources staff, effectively automating the management of the employee lifecycle within the enterprise. When integrated with the applicant tracking system you have one of the most robust and highly automated applicant processing and employment advancement systems available today. Once an applicant has been hired using our applicant tracking system, they will then be available to start identifying current and future opportunity requirements. This provides additional streamlining to the initial hiring process and ongoing employee management. Career Development Define steps to obtain career objectives. Track dates that assignments were completed. Track management sign off dates. You can search for job position by name, descriptions, and requirements, SIC Codes, and comments. Provides for manager or supervisor final approval. Track employee progress with current information. Create job specific assignments. Create employee specific assignments. Show employees career objective and current progress. Integrate with your current website to preserve branding and ease of use. Provide employees with clear and obtainable advancement opportunities. Integrates employees educational planning. Provides you with a defensible advancement process, which may reduce your organizations exposure to potential problems. Provide employees with access to job descriptions and requirements. Provide employees with access to an overview of organizational/company layout. Empower employees with knowledge of career advancement Use as a recruiting tool Integrates with our web based appraisal system Add strengths, needs, and strategies for each assignment
- 7. 7 Improving productivity through effective communications Online Surveys Use random question generation to administer custom surveys for different audiences. Set time limits for surveys to ensure convenience for participants. Include multimedia video and images to capture responses based on visual feedback instead of just text descriptions. Allow participant to start, stop, and restart the survey using a unique control number. Generate tracking and measurement reports instantly or at regular time intervals for the fastest and most convenient analysis of survey responses. Flexible survey formats allow you to determine question layout and style mix and match multiple choices, free response, short essay and other question styles. Provide responses to participant answers. Supply additional instructions or directions with explanations. Online Newsletters Dramatically decrease the cost of delivering information to any size audience by eliminating cost of printing and mailing ...whether you need to reach 10 or 100,000 viewers, we can help you substantially lower your cost per viewing. Publish newsletters and articles in a relational database format for maximum security, reliability, and scalability. Update newsletters in minutes by eliminating complex web-based programming requirements. Message Board Our message board system provides a means for employees and clients to ask questions and search previously posted questions. Additionally, the system also provides the ability to intelligently route questions to the appropriate person or organization within your company. This improves the effectiveness and efficiency of your corporate communications and customer service response times. Digital Dictionary Our digital dictionary system provides a searchable database of terms and definitions. You can provide multiple integrated dictionaries to your users. When adding terms and definitions you can select which dictionaries to associate with the term and definition. There is also the capability to restrict user access to identified dictionaries. Reference Library Our reference library allows you to search content in newsletters, dictionaries, websites, curriculum, and the document library. You are able to search for a word or phrase and select your search scope. This system enhances the integration of all the content searchable systems in the site. Websites The Website system allows you to create your own database of searchable websites. You can enter a title, the URL, and a description of the website or web page that you are referencing. You can now create your own web portal with only the sites that are necessary and relevant for your employees and customers. Document Library The Document Library allows you to download documents. The system allows you the ability to enter key words or phrases about the document that can be searched by an employee or customer. The document is available for down- loading for review. This ensures that there is one place that employees and customers can go for the most recent version of a document. Phone Book Our centralized phonebook systems enable anyone who has access to the system to very easily and quickly locate anyone that is in the system. Now you can have one place to go to find a person.
- 8. 8 Employee Appraisal System Capabilities Track dates that assignments were completed. Track management sign off dates. Provides for manager or supervisor final approval. Track employee progress with current information available year round. Create employee specific assignments. Show employees current progress. Carry forward assignments that were not completed from previous appraisals. Integrates employees educational planning. Provides you with a defensible appraisal process, which may reduce your organizations exposure to potential problems. Integrate with your current website to preserve branding and ease of use for applicants. Integrates with our web based career development system. Online Newsletters Module Publish any amount of simple or complex newsletter materials using this robust relational database module. Plus, you can take advantage of advanced management tools that enable you to control when your newsletter is available, who can access the system, and what pre-requisites are required. And because all content is published in a standard Windows-style interface, users will be able to navigate quickly and easily to all system features. Our online newsletters can transform your traditional newsletter into a solution that will truly inform your audience. You’ll have access to powerful tools and advantages that include: Dramatically decrease the cost of delivering information to any size audience by eliminating cost of printing and mailing, whether you need to r each 10 or 100,000 viewers, We can help you substantially lower your cost per viewing. Publish newsletters and articles in a relational database format for maximum security, reliability, and scalability. Update newsletters in minutes by eliminating complex web-based programming requirements. Integrate Knowledge Modules with your existing website for seamless navigation and brand equity. When you partner with us to build your web-based newsletters, you can minimize the development cycle and concentrate on delivering up-to-the minute information. Simple windows style user interface allows you to quickly and easily update your newsletter without and complicated web programming. Publish multimedia content and information for maximum viewing value, including text, pictures, illustrations, video, sound, and more. Divide training materials into convenient sections or “articles”. Within the newsletter database for easy updates and tracking. Customize the layout and presentation information to match your brand standards or other visual guidelines. Set access requirements and password protections to ensure only qualified people can view the newsletter. Seamlessly integrate the newsletter information with our survey modules to track participant opinions and habits. Quickly publish your content in standard web-based format for Internet or Intranet distribution. Set time and date restrictions to make your newsletter available only during specific schedule periods – and develop content far in advance to set a later publishing date.
- 9. 9 Bonus Merit System Knovada Bonus Merit Benefits Online Bonus Merit Module Our online bonus merit system provides organizations with the ability to auto- mate the bonus and merit process within their organization; thereby reducing the time taken to calculate, validate and award bonuses or merit increases. The sys- tem facilitates proactive communication between the manager and the employee and can be used to document meetings and discussions that have transpired. Such a capability provides an audit trail in case there is a dispute regarding an employee’s bonus or merit increase. To manage the system, different levels of access are provided. The bonus merit administrators have full access to all sys- tem features and capabilities; the bonus merit human resource users have a limited access to the employee information; and the managers only have the ability to view information within their organizational hierarchy. The first line manager has access to the manager summary screen to see summary information for their direct reports and make merit and bonus recommendations for all employees who report to them. Additionally, they can click on an employee name to see the employee detail screen for that employee to make recommendations for each employee individually. This allows the manager to have access to the employees previous bonus and merit information together with annual salary, wage type, employee work status such as part time or full time, determine if the employee is eligible for a bonus or merit, employee performance rating and standard bonus percentage and merit amounts. The managers also have the ability to view bonus and merit recommendations that are pending sub- mission for approval. If a fixed bonus pool is established for the managers, merit and bonus recommendations made by the mangers automatically decrease the funds available in the bonus pool. The Second Line Manager Main Menu is broken into two sections – the Direct Report Recommendations Area and the Review and Approvals Area can use the Review and Approvals area of the screen to review Merit and Bonus recommendations made by their reporting managers for their employees. The managers has the ability to approve recommendations with or without changing individual recommendations; drill down to individual employee recommendations and modify one or more Merit or Bonus amounts before approving; and/or create reports to compare recommendations and allocation of pools across their managers and their direct reports. Any manager above the first line manager in the hierarchy may review and change recommendations for any employees in their chain of command. Pool information for second line managers and above is broken into two bonus pools – the first is for their direct reports only, the second is the accumulation of all pools for all managers in their hierarchy which includes their direct report pool amounts. When managers assign Merit and Bonus recommendations to their employees, their pools are decreased accordingly.
- 10. 10 Bonus Merit System - Continued The Knovada bonus merit system allows you to allocate bonus and merits to employees in a systematic and orderly method. The bonus merit system allows you to track how much is being awarded to each employee and to verify that each manager has not exceeded their budget. Ability to submit to next level manager for approval - The allows you to submit your bonus and merit suggestions to your manager in an organized fashion. As a manager you can provide comments to explain the salary and bonus recommendations you are making. Easily view pending actions - The system allows you to view all pending bonus or merit actions in which you as a manger are required to review or provide a response. Easily view completed actions - The system allows you to view all completed requests and to view the requests and comments provided View system generated manager specific emails - Emails that are generated by the bonus merit system are recorded and kept for viewing by the manager and for historical record keeping. Generic and custom reporting - The system allows you the ability to run standard reports that are provided with the system. Additionally, you can create your own custom reports and save them for future reporting. Management is provided top down viewing capability. Administrators can turn on/off fields and support staff with ad-hoc views. First line manager main menu summary screen - Provides the first line manager with a dash- board view of their recommendations, pending actions, completed actions, notifications, re- ports, merit pool information, and bonus pool information. The manager can make bonus and merit recommendations based upon their targets and pool allocations Second line manager main menu summary screen - Provides the first line manager with a dashboard view of their recommendations, pending actions, completed actions, notifications, reports, merit pool information, and bonus pool information. Additionally, the manager can view bonus and merit recommendations and pool of their subordinate managers. There is al- so an area to view approved and pending approval recommendations. The manager can make bonus and merit recommendations based upon their targets and pool allocations. Automatically calculate bonus and merit pools - When recommendations are submitted, the system will recalculate the bonus and merit pool information thereby allowing the second line managers to know how much of their pool is remaining and can be awarded to their direct reports. Pools are recalculated once a recommendation is made and the remaining pool amounts are displayed in both dollars and percentages to assist the manager in ensuring they are achieving their company targets.
- 11. 11 Survey Capabilities Use random question generation to administer custom surveys for different audiences. Set time limits for surveys to ensure convenience for participants. Assign different weighted values to questions for high-end or priority tracking. Include multimedia video and images to capture responses based on visual feedback instead of just text descriptions. Assign unique control number to every participant to track survey results on an individual, group, or comparative basis. Allow participant to start, stop, and restart the survey using a unique control number. Generate tracking and measurement reports instantly or at regular time intervals for the fastest and most convenient analysis of survey responses. Use the simple management tools and graphical interface to update questions, tracking information, or report parameter on the fly. Flexible survey formats allow you to determine question layout and information style – mix and match multiple choices, free response, short essay and other question styles. Set different levels of password- protected access to streamline participant, management, and reporting functions. Store and track all survey information and responses in a sophisticated database for simple management and analysis – no more web-programming to change questions, just type new information into the template cells and your online survey is updated immediately. Integrate the survey system with your existing website for seamless navigation and redirection for participants. Provide responses to participant answers. Supply additional instructions or directions with explanations. Restrict access to computer using the participant’s computer address. Intelligently direct participants to additional questions based upon previous answers. Use dimensions to supply additional information based upon scoring percentage. Use dimensions to group questions based upon related subjects or topics. Opinion Polls Capabilities Set time limits for opinion polls to ensure convenience for participants. Include multimedia video and images to capture responses based on visual feedback instead of just text descriptions. Assign unique control number to every participant to track opinion poll results on an individual, group, or comparative basis. Generate tracking and measurement reports instantly or at regular time intervals for the fastest and most convenient analysis of opinion poll responses. Use the simple management tools and graphical interface to update questions, tracking information, or report parameter on the fly. Flexible opinion poll formats allow you to determine question layout and information style – mix and match multiple choices, free response, short essay and other question styles. Set different levels of password-protected access to streamline participant, management, and reporting functions. Store and track all opinion poll information and responses in a sophisticated database for simple management and analysis – no more web programming to change questions, just type new information into the template cells and your online opinion poll is updated immediately. Integrate the opinion poll system with your existing website for seamless navigation and redirection for participants. Restrict access to computer using our integrated firewall system. Intelligently direct participants to additional questions based upon previous answers.
- 12. 12 Client Assignment Tracking Define steps to obtain client objectives. Track dates that assignments were completed. Track dates that assignments were scheduled. Track caseworker sign off dates. Provides for caseworker final approval. Track client progress with current information and feedback. Create and update client specific assignments. Integrate with your current website to preserve branding and ease of use. Provide client with clear strategies and obtainable opportunities. Integrates clients educational planning. Clients can rank assignments. Caseworkers can rank assignments. Obtain report of delinquent and nonscheduled assignments. Automatic assignment creation based upon answers to surveys when integrated with our Payroll and Work Scheduling System Capabilities Maintains the following information for each of the employees: Accrual levels for each of the company designated leave categories. Past, present and future company approved holidays. Past, present and future payroll dates. Payroll shifts and standard start and end shift times. Employee payroll deductions information. Banking information and employee bank account information. Employee electronic payroll payment options and amounts to be deposited in each designated account. Employee per diem information. Employee hiring and company policy forms, Employee banking information for integration with your company’s accounting system. Display and monitor employees work schedule over the web or internal network. Centralizes work scheduling management for improved efficiency. Create a proactive work-scheduling environment. Provides for audit trails to track both work requests submitted by employees and management’s response to such requests. Employees can enter and track their work requests up to one year in advance. The system uses email for notifications to manage the submission and management action to work requests; thereby eliminating the manual effort involved in managing the flow work re- quests and management action. System has an automated work request process flow system to reduce the need for human intervention. Reduces work request oversights that lead to employee frustration. the system provides an auditable work history for each employee. Integrates with your current website to preserve branding and ease of use for applicants.
- 13. 13 Life Plan System Online Life Plan Module With our Life Plan System you can automate many of the steps in the case management process in your organization. The life plan system improves efficiencies by tracking a program client’s progress. It allows you to keep an extensive database of all program client specific assignments and their status. Our life plan sys- tem allows you to get reports, schedule, and update and add tasks. Assignments are automatically created since the life plan system is integrated with our survey system. Our life plan system allows you to organize program client information in a centralized location and the ability for access from any location that has Internet access. Track dates that assignments were scheduled and completed sign off dates along with youth leader/member or mentor final approval. Create and update pro- gram client specific assignments including strengths needs and strategies, which provides the program participant with clear strategies and obtainable opportunities. Integration with our Survey module The Survey Module can be an effective tool to actually create the Life Plan assignments based upon responses from the program participants. It can likewise provide valuable feedback to the Community Services administrators through survey responses provided by the participants as they progress through the program. Life Plan System Capabilities Track dates that assignments were completed. Track participant sign off dates. Track participant leader sign off dates. You can search for job position by name, descriptions, and requirements, SIC Codes, and comments. Provides for participant leader final approval. Track participant progress with current information. Create generic assignments for all participants. Create participant specific assignments. Show participant objective and current progress. Provide participants with clear and obtainable advancement opportunities. Integrates participants’ educational planning. Provides you with a defensible program process, which may reduce your organizations exposure to potential problems. Can be used to assist participant with legal issues by demonstrating progress being made in the program. Provides the capability for multiple people to manage participant all in one life plan. Provide the ability to restrict, which people can see, participant specific assignments. Integrated reporting capability to allow for viewing of assignment status and ratings. Add strengths, needs, and strategies for each assignment
- 14. 14 LMS System Online Interactive Classroom Easy to use windows style user interface allows the company to easily create/update training materials. Publish training materials for secure access by your employees. Set date and time restrictions when training content will be available. Identify those employees who can access training content. Identify prerequisites required for specific content. Customize the layout and presentation of your company’s content to meet your branding requirements... Integrates the training content with the Online Test System to track participant understanding and retention. Manages and controls traditional classroom registrations, classroom facilities and class size restrictions. Online Test System Administer tests through an interactive questionnaire module. Provides and objective and defensible employee appraisal process. Multiple question formats: o Multiple choice o True/False o Text Based o Images o Multimedia Random question selection Option to assign weighted values to test questions. Ability to place time limits on the entire test or each page of test. Sophisticated response system provides the ability to redirect test takers to different questions based upon their responses Online Reporting and Tracking Automated reports to provide instant access to results. Student report cards for individual performance. Management reports, which tracks their employee’s performance. Testing results can be summarized by group, region, etc. Trend analysis based upon historical testing results by course or instructor. Enhanced Communications and Information Flow To everyone At all times In all places In a cost effective manner LMS Administration The management and administration of the LMS infrastructure is controlled by the company’s training/HR staff. No Information Technology resources are required. Easy to use customization options. Can adapt to changing business requirements. Application program interface facilitates external system integration. Controlling user access through security levels.
- 15. 15 Online Interactive Classroom Module Publish any amount of simple or complex curriculum materials using this robust relational database module. Plus, you can take advantage of advanced management tools that enable you to control when your content is available, who can access the system, and what pre-requisites are required. And because all content is published in a standard Windows-style interface, users will be able to navigate quickly and easily to all system features. Our online interactive classroom can transform your traditional curriculum into a solution that will truly educate your audience. You’ll have access to powerful tools and advantages that include: Dramatically decrease the cost of delivering training to any size audience by eliminating cost of travel and facility rental...whether you need to reach 10 or 100,000 students, We can help you substantially lower your cost per student. Publish curriculum and content in a relational database format for maximum security, reliability, and scalability. Update content in minutes by eliminating complex web-based programming requirements. Integrate Knowledge Modules with your existing website for seamless navigation and brand equity. Group segmentation is possible using our proprietary control number system, which allows you to track individual and group performance to measure progress toward measurable objectives. When you partner with us to build your web-based training and teaching programs, you can minimize the development cycle and concentrate on delivering up-to-the minute information. Simple windows style user interface allows you to quickly and easily update your curriculum without complicated web programming. Publish multimedia content and information for maximum training value, including text, pictures, illustrations, video, sound, and more Divide training materials into convenient sections or “chapters” within the curriculum database for easy updates and tracking. Customize the layout and presentation information to match your brand standards or other visual guidelines. Set access requirements and password protections to ensure only qualified participants can view the curriculum. Seamlessly integrate the curriculum and training information with our testing modules to track participant understanding and retention. Quickly publish your content in standard web-based format for Internet or Intranet distribution. Set time and date restrictions to make your curriculum available only during specific schedule periods – and develop content far in advance to set a later publishing date
- 16. 16 Online Test Module Administer tests with this interactive questionnaire module. Combine multiple choice, short answer, or essay type question formats to match your specific educational requirements. Plus, tests can include text based questions, images, multimedia resources etc. This module can be integrated with your existing website for seamless integration and brand equity. We provide random question selection, plus the ability to place time limits on test availability. Sophisticated response systems let you redirect test takers to different questions based on the responses. In addition to tests, this module can be used to perform assessment or qualification tasks and more. Online Reporting & Tracking Module Results of tests taken can be tracked and presented in a variety of ways to meet your requirements. You can track simple percentages and rankings, or perform high-end cross-tab calculations to identify trends within your audience. Additionally you can publish statistical reports providing invaluable feedback and insight. Market segmentation functions are possible using our proprietary control number system, which allows you to track individual or group performance to measure progress toward measurable objectives. Scoring & Analysis Module Our Online scoring and analysis module gives you the ability to perform sophisticated analysis and calculations on the results of test taken by participants. Design your criteria for grading. Establish weighted scoring. Results can be displayed automatically on-screen for the student to see. Results can be collected and analyzed within a group. Results can be tracked according to individual, group, region, etc. Test Capabilities Use random question generation to administer custom tests for different audiences. Set time limits for tests to ensure convenience for participants. Assign different weighted values to questions for high-end or priority tracking. Include multimedia video and images to capture responses based on visual feedback in- stead of just text descriptions. Assign unique control number to every participant to track test results on an individual, group, or comparative basis. Allow participant to start, stop, and restart the test using a unique control number. Generate tracking and measurement reports instantly or at regular time intervals for the fastest and most convenient analysis of test responses. Use the simple management tools and graphical interface to update questions, tracking information, or report parameter on the fly. Flexible test formats allow you to determine question layout and information style – mix and match multiple choices, free response, short essay and other question styles. Set different levels of password-protected access to streamline participant, management, and reporting functions. Store and track all test information and responses in a sophisticated database for simple management and analysis – no more web-programming to change questions, just type new information into the template cells and your online test is updated immediately. Integrate the test system with your existing website for seamless navigation and redirection for participants.
- 17. 17 Online University Knowledge Modules Our Online University is built on a foundation of powerful technology and years of engineering, development, and programming expertise. Our Knowledge modules are the cornerstone of your Online University and provide you with all the sophisticated resources you need to accomplish Online Interactive Classroom Module Publish any amount of simple or complex curriculum materials using this robust relational database module. Plus, you can take advantage of advanced management tools that enable you to control when your content is available, who can access the system, and what pre-requisites are required. And because all content is published in a standard Windows-style interface, users will be able to navigate quickly and easily to all system features. Online Testing Module Administer tests, or quizzes with this interactive questionnaire module. Combine multiple choice, short answer, or essay type question formats to match your specific educational requirements. Plus, tests can include text based questions, images, multimedia resources etc. We provide random question selection, plus the ability to place time limits on test availability. Sophisticated response systems let you redirect test takers to different questions based on the responses. Scoring & Analysis Module Our Online University gives you the ability to perform sophisticated analysis and calculations on the result of tests taken by your students. This scoring and Analysis Module lets you pre-define the information you want to track so analysis is per- formed automatically as tests are taken. Online Reporting & Tracking Module Results of tests taken can be tracked and presented in a variety of ways to meet your requirements. You can track simple percentages and rankings, or perform high-end cross-tab calculations to identify trends within your audience. Additionally you can publish individual student report cards that track performance on individual tests or throughout a course of study. Tailor a custom training or education solution to your needs. Our Online University is a completely integrated knowledge solution. With it you can apply its proven principles to any training or education objective whether you’re designing a comprehensive distance learning program or developing a training course for new employees or resellers. We give you all the powerful back-end systems you need to build, manage, and expand your education programs. Applications for this online solution are virtually unlimited: Online Distance Learning – Comprehensive solutions for any formal education institution, from small colleges and major universities to public and private schools and all variations in between. Continuing Education & Degree Programs – Extend the reach of your higher education program to serve students across town or around the world. New Employee Training – Deliver company information to new recruits from any computer, at home or the office. Technical Training – Keep your skilled workforce up to date on the most recent developments in their field. Certification Programs – Create an online solution for professional certification requirements, including dynamic content generation and random questions selection. Sales Training – Educate and motivate salespeople in hundreds of locations at the same time with the latest product information, promotional details, and sales incentives. Accelerate Your Training & Education Timelines We give you all the powerful, proven resources of an integrated online education system combined with the fastest implementation process in the industry. Our template driven development resources let you choose from pre-configured classroom, testing, scoring, and reporting resources, or customize your own-all in less time than you ever imagined.
- 18. 18 BI-CRM System Online BI-CRM Module Our Business Intelligence – Customer Relationship Management (BI-CRM) Solution provides organizations with the ability to automate all customer interactions throughout the enterprise utilizing a common customer record. By consolidating multiple customer touch points from across the enterprise, individual organizations have access to their own unique data elements through their customized views while facilitating the sharing of required information throughout the enterprise. Such a 360 degree view of each customer/client interaction which is consolidated within a single customer record by our CRM Module serves as the foundation for the overlay of our Business Intelligence Module to provide meaningful information and critical benchmarks to enhance the decision making process. As displayed on the organizational flow below, a tremendous amount of information is gathered on each and every customer interaction by a number of individual organizations. This information can prevent a detrimental impact on an organization’s ability to achieve additional sales revenue due to poor customer service by keeping all the information for a client visible to required personnel within the organization. Likewise marketing campaigns must be analyzed and evaluated to determine where future marketing budgets should be focused. These are just two examples whereby our BI Module can provide logic and intelligence to this vast array of data; enhancing the decision making process by management; ensuring that organizations have a coordinated view of their client base; while facilitating the development of new strategies based upon past successes or failures. In addition to the traditional customer relationship management functions, our solution likewise supports the unique marketing and sales activities, which are associated with an organization’s alliances and value added resellers through our Partner Relationship Management Module (PRM.) With our PRM, an organization will have the capability to ensure their alliances and resellers are achieving their objectives such as revenue targets/ quotas and royalty payments. Through our PRM, reseller territories or products can also be defined and customers can be assigned thereby avoiding channel conflicts in their respective markets. Our newest version of BI-CRM will incorporate a Salary Administration Module to manage and administer salary and compensation plans for the marketing and sales representatives. Our Salary Administration Module will provide accurate and timely compensation information for management review together with a direct link to an organization’s payroll system. Recognizing the requirement that each segment of an enterprise will view their specific customer/client interaction from a different perspective, our CRM Module provides the ability for each segment to define their unique views through an easy to use graphical user interface and customization wizard without impacting the metadata structure or new release compatibility.
- 19. 19 BI-CRM System – Continued More importantly, such customizations can be easily applied by the client themselves; minimizing the impact on their own internal Information Technology organization or having to rely upon on third party vendors for such customizations. Centralize prospect/client data - Provides one central view interface for all data needs. Manage industry related details, action items and contacts - Adds/edits can be made from same web location. Centralize data collection processes - Easy to use forms within the system provide for one stop shop. Provide security controls for client/prospect integrity - Users can only view/edit/ search assigned prospects/clients. Management is provided top down viewing capability. Administrators can turn on/off fields and support staff with ad-hoc views. Maintain business data ownership - Captures and maintains ownership for ongoing business lifecycle support. System allows for owners to transition ownership to new owners for business continuity. Create document library system - Provides a centralized location to query client documents (contracts, annual reports, ad-hoc reports, etc.). Provide Mobile accessibility - Can access and use the system through your mobile device when a PC is not available or traveling. Integrated application - integrated with existing intranet - Provides transparent navigation for simply use. Must be external vendor for ongoing business support - No systems knowledge is lost through turnover rather business continues as usual. No need for new software, upgrades, or new hardware. Centralize the sales process - Central location for all communication and documentation throughout the sales process. Central details section to capture client specifications. Export data for further review and analysis – Provides ability to run targeted reports and export details. Business Intelligence – Customer Relationship Management Cycle Customer Support Customer Support resolves customer issues and enters customer feedback Order Fulfillment Data can be interfaced/ integrated to Manufacturing, Distribution and Accounting processes/systems Sales Management Sales Management pro- cesses turn prospects into customers Lead Management Qualified leads become prospects through Con- tact Management Campaign Management Leads are developed through Campaign Man- agement Marketing Management Historical data analysis influences development of new marketing campaigns Product Management Future product direction supported by customer data (product enhancement requests) Portfolio/Account Management Satisfied customers buy more products and become refer- ences through Portfolio/ Account Management pro- cesses Project Management Time and material services, project deliverables and more are tracked and managed via Project Management. Business Intelligence
- 20. Kevin H. Taylor Knovada Incorporated www.knovada.com sales@knovada.com Contact us for a demo