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Technology to Facilitate Growth


      Tim Walker – Managing Director



www.iconnyx.com                        © Copyright 2012. All rights reserved.
Agenda

     • Trends towards Cloud
           – Technology in recruitment
           – New approaches to accessing information
           – How safe is your data?
     • Where do you start?
           – The rent or buy conundrum
           – Choosing the right cloud provider
     • Q&A


www.iconnyx.com                                        © Copyright 2012. All rights reserved.
Cloud Confusion

What is Cloud Computing?

Virtualisation Software Architecture providing Scalability, Flexibility
Use-on-Demand Business Model, providing Reduced Costs of IT Ownership



     Almost half (48 per cent) of all organisations in the UK
       are already using some form of cloud service, with
    larger companies more likely to use them, according to
         the findings of the most comprehensive survey
                 undertaken into Cloud trends –
                      Cloud Industry Forum
www.iconnyx.com                                                 © Copyright 2012. All rights reserved.
Business & IT are attracted to
     Cloud for different reasons....




www.iconnyx.com                        © Copyright 2012. All rights reserved.
Read all about it!

                          • “Cloud computing heralds an
                            evolution of business that is no less
                            influential than e-business” - Gartner

                          • $70 Billion – Cloud Marketplace
                            2010 - 16% growth from 2009

                          • 50% of the ICT market with be
                            SaaS/Cloud by 2020 - Ovum


                          • 40% of small companies will be
                            partially or fully using cloud based
                            systems by 2014
www.iconnyx.com                                           © Copyright 2012. All rights reserved.
Cloud Growth




www.iconnyx.com     © Copyright 2012. All rights reserved.
Why Cloud?




www.iconnyx.com   © Copyright 2012. All rights reserved.
Why Clouds Work

     Sharing & Size
       – Amortisation Over Many Users
       – Illusion of Infinite Capacity
       – Reduce IT capital expenditure
           • “CapEx  OpEx”
           • Sustainability
       – Economies of Scale


www.iconnyx.com                          © Copyright 2012. All rights reserved.
Good Workload Patterns for
             Clouds
   Compute




                                  Compute
                      Time                                  Time

• Fast Growth                     • Bursting

• application/data with growing   • Research
  popularity                                – new data to be processed
                                            – new algorithm to run
                                  • Teaching
                                            – term-based usage

  www.iconnyx.com                                             © Copyright 2012. All rights reserved.
Business Drivers


     • Minimal capital expenditure
       spend
     • Inclusive services
     • Service levels
     • Scalability & Flexibility (both
       users and technology)
     • Very accessible and
       responsive
     • Inclusive DR, business
       continuity and security



www.iconnyx.com                          © Copyright 2012. All rights reserved.
Business Volatility


                        Business owners faced with
                        constant ebb and flow of staff
                        levels

                        3 years is a long time in
                        recruitment industry!!

                        Constantly left with spare IT
                        resource




www.iconnyx.com                                     © Copyright 2012. All rights reserved.
Company Size or should that be...........   company size




  Lots of small players in the
  UK marketplace

  6,000 UK recruitment
  companies

  Average size of 4 users

  Limited IT spend can lead
  to poor investment and
  standard of IT infrastructure




www.iconnyx.com                                              © Copyright 2012. All rights reserved.
Staff Mobility


  Top people prefer to be out
  of the office

  Business owners need to
  have finger on pulse of
  activity e.g. CRM updates.

  Trend towards the „officeless‟
  environment




www.iconnyx.com                    © Copyright 2012. All rights reserved.
The Future of CRM


   • Future of CRM is full desktop
     versions stored in the cloud and
     delivered through application
     streaming
   • Browser based „Lite‟ versions of the
     desktop versions
       – Simplicity
       – Reliability
   • Underpinned by good quality, reliable
     internet access
   • Build and access your contact lists
     from anywhere
   • Tablet/phone apps developing fast

www.iconnyx.com                              © Copyright 2012. All rights reserved.
New Technologies

     • Significant increase in tablet use in the work place
     • 51% of employers value new staff who are able to adopt mobile
       technology quickly and to work effectively from remote locations (T-Mobile)
     • Hosted desktops can be used on tablets/phones through apps
     • Potentialpark survey of 150 employers, 75% of respondents stated they
       were planning to have either a job app or mobile career website by
       September 2012.
     • According to a recent Iconnyx survey:
           63% of recruitment consultants believe
           there will be more candidates looking for
           employment in 2012 than 2011
     • 2011 was a year of social media 2012
       will be the year of the mobile platform
        (according to Dr. John Sullivan, ere.net)



www.iconnyx.com                                                           © Copyright 2012. All rights reserved.
The Paradox of Clouds


                      Scalability, Flexibility

                  Operating Economies of Scale

                              SIZE


                          Security, Control




www.iconnyx.com                                  © Copyright 2012. All rights reserved.
How safe is your data?

     • When disaster strikes, over 40%
       of businesses fail when they do
       not retrieve their data within 24
       hours
     • With cloud based approaches this
       is difficult since by its nature it‟s
       accessible from anywhere
     • Things to look for:
           – Disable USB drives
           – Web Content filtering – stop file-
             sharing sites, web based email
           – Encryption
           – Access to data
           – Understand the back-ups
           – Know where your data is

www.iconnyx.com                                   © Copyright 2012. All rights reserved.
Cloud for your Business




www.iconnyx.com                © Copyright 2012. All rights reserved.
The rent or buy conundrum

• Similar model in IT to renting office
  space
• Similar conundrum in consumer space
  – do you buy music (iTunes/physical
  CDs) or do you rent it (Spotify)
• Move of IT spend from CapEx to OpEx
• Renting benefits:
       – Minimal up front cost, great for cash
         flow in austere times
       – Great for start-ups and established
         companies with old equipment
       – Scalable – businesses can grow and
         shrink using rented equipment with
         minimal cap ex
       – Always have the latest software


www.iconnyx.com                                  © Copyright 2012. All rights reserved.
Choosing the right cloud
     provider
•   Are they EEA based (if data protection is key)?
•   How long have they been going?
•   Do they provide 24/7 support?
•   Are their helpdesk staff permanent or outsourced?
•   Are their data centres ISO27001 certified?
•   Can they provide client references / client visits?
•   How easy is it to get your data back in the case
    you decide to part ways
•   Do they have an SLA?
•   Is their infrastructure adequately resilient?
•   Do they have experience providing services to
    your industry?
•   Who „owns‟ the data?


www.iconnyx.com                                           © Copyright 2012. All rights reserved.
VITAL Managed IT



     • VITAL Managed IT
       Services
           • Managed LAN
           • Virtual Desktop
           • Hosted Exchange




www.iconnyx.com                © Copyright 2012. All rights reserved.
Hosting & Connectivity

     • Internet & MPLS Connectivity
         – DSL, Leased Line, Ethernet services nationwide
     • Hosted Telephony
         – Cloud-based IP telephony
     • Managed Hosting
                   - Dedicated Servers
                   - 100% Uptime SAN Hosting
                   - Virtual Cloud hosting
         – Online data backup


www.iconnyx.com                                       © Copyright 2012. All rights reserved.
Ease of Access




www.iconnyx.com       © Copyright 2012. All rights reserved.
Background
           –      International Executive Search est. 1999
           –      Highly mobile
           –      Looking eastward: Geneva, Singapore & Hong Kong
           –      Company-wide CRM system
     Requirements
           – Standardised IT across all the offices including access to CRM
           – DR/Business continuity assured
     Solution
           – Combination of Managed LAN & Virtual Desktop „Cloud‟ services
           – Upgrade to latest MS software, e-mail & 24/7 user support
     Benefits
           – Low setup and running costs of IT in new offices
           – Standardisation of IT business systems across organisation
           – Flexibility to work from any office
www.iconnyx.com                                                               © Copyright 2012. All rights reserved.
Summary

     • Cloud...
           – Is causing a lot of confusion
           – Is generally right for businesses, but it needs some thought to
             implement it correctly for your business
           – Has many variations that can continually adapt

     • Talking to an open, flexible Cloud provider is key that you
       can build a relationship with over a period of time




www.iconnyx.com                                                      © Copyright 2012. All rights reserved.
Q&A



                         Questions?

                              Tim Walker
                       Managing Director, Iconnyx
                  Email.     tim.walker@iconnyx.com
                  Mob.       07776 238235

www.iconnyx.com                                       © Copyright 2012. All rights reserved.

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Cloud Technology to Facilitate Growth

  • 1. Technology to Facilitate Growth Tim Walker – Managing Director www.iconnyx.com © Copyright 2012. All rights reserved.
  • 2. Agenda • Trends towards Cloud – Technology in recruitment – New approaches to accessing information – How safe is your data? • Where do you start? – The rent or buy conundrum – Choosing the right cloud provider • Q&A www.iconnyx.com © Copyright 2012. All rights reserved.
  • 3. Cloud Confusion What is Cloud Computing? Virtualisation Software Architecture providing Scalability, Flexibility Use-on-Demand Business Model, providing Reduced Costs of IT Ownership Almost half (48 per cent) of all organisations in the UK are already using some form of cloud service, with larger companies more likely to use them, according to the findings of the most comprehensive survey undertaken into Cloud trends – Cloud Industry Forum www.iconnyx.com © Copyright 2012. All rights reserved.
  • 4. Business & IT are attracted to Cloud for different reasons.... www.iconnyx.com © Copyright 2012. All rights reserved.
  • 5. Read all about it! • “Cloud computing heralds an evolution of business that is no less influential than e-business” - Gartner • $70 Billion – Cloud Marketplace 2010 - 16% growth from 2009 • 50% of the ICT market with be SaaS/Cloud by 2020 - Ovum • 40% of small companies will be partially or fully using cloud based systems by 2014 www.iconnyx.com © Copyright 2012. All rights reserved.
  • 6. Cloud Growth www.iconnyx.com © Copyright 2012. All rights reserved.
  • 7. Why Cloud? www.iconnyx.com © Copyright 2012. All rights reserved.
  • 8. Why Clouds Work Sharing & Size – Amortisation Over Many Users – Illusion of Infinite Capacity – Reduce IT capital expenditure • “CapEx  OpEx” • Sustainability – Economies of Scale www.iconnyx.com © Copyright 2012. All rights reserved.
  • 9. Good Workload Patterns for Clouds Compute Compute Time Time • Fast Growth • Bursting • application/data with growing • Research popularity – new data to be processed – new algorithm to run • Teaching – term-based usage www.iconnyx.com © Copyright 2012. All rights reserved.
  • 10. Business Drivers • Minimal capital expenditure spend • Inclusive services • Service levels • Scalability & Flexibility (both users and technology) • Very accessible and responsive • Inclusive DR, business continuity and security www.iconnyx.com © Copyright 2012. All rights reserved.
  • 11. Business Volatility Business owners faced with constant ebb and flow of staff levels 3 years is a long time in recruitment industry!! Constantly left with spare IT resource www.iconnyx.com © Copyright 2012. All rights reserved.
  • 12. Company Size or should that be........... company size Lots of small players in the UK marketplace 6,000 UK recruitment companies Average size of 4 users Limited IT spend can lead to poor investment and standard of IT infrastructure www.iconnyx.com © Copyright 2012. All rights reserved.
  • 13. Staff Mobility Top people prefer to be out of the office Business owners need to have finger on pulse of activity e.g. CRM updates. Trend towards the „officeless‟ environment www.iconnyx.com © Copyright 2012. All rights reserved.
  • 14. The Future of CRM • Future of CRM is full desktop versions stored in the cloud and delivered through application streaming • Browser based „Lite‟ versions of the desktop versions – Simplicity – Reliability • Underpinned by good quality, reliable internet access • Build and access your contact lists from anywhere • Tablet/phone apps developing fast www.iconnyx.com © Copyright 2012. All rights reserved.
  • 15. New Technologies • Significant increase in tablet use in the work place • 51% of employers value new staff who are able to adopt mobile technology quickly and to work effectively from remote locations (T-Mobile) • Hosted desktops can be used on tablets/phones through apps • Potentialpark survey of 150 employers, 75% of respondents stated they were planning to have either a job app or mobile career website by September 2012. • According to a recent Iconnyx survey: 63% of recruitment consultants believe there will be more candidates looking for employment in 2012 than 2011 • 2011 was a year of social media 2012 will be the year of the mobile platform (according to Dr. John Sullivan, ere.net) www.iconnyx.com © Copyright 2012. All rights reserved.
  • 16. The Paradox of Clouds Scalability, Flexibility Operating Economies of Scale SIZE Security, Control www.iconnyx.com © Copyright 2012. All rights reserved.
  • 17. How safe is your data? • When disaster strikes, over 40% of businesses fail when they do not retrieve their data within 24 hours • With cloud based approaches this is difficult since by its nature it‟s accessible from anywhere • Things to look for: – Disable USB drives – Web Content filtering – stop file- sharing sites, web based email – Encryption – Access to data – Understand the back-ups – Know where your data is www.iconnyx.com © Copyright 2012. All rights reserved.
  • 18. Cloud for your Business www.iconnyx.com © Copyright 2012. All rights reserved.
  • 19. The rent or buy conundrum • Similar model in IT to renting office space • Similar conundrum in consumer space – do you buy music (iTunes/physical CDs) or do you rent it (Spotify) • Move of IT spend from CapEx to OpEx • Renting benefits: – Minimal up front cost, great for cash flow in austere times – Great for start-ups and established companies with old equipment – Scalable – businesses can grow and shrink using rented equipment with minimal cap ex – Always have the latest software www.iconnyx.com © Copyright 2012. All rights reserved.
  • 20. Choosing the right cloud provider • Are they EEA based (if data protection is key)? • How long have they been going? • Do they provide 24/7 support? • Are their helpdesk staff permanent or outsourced? • Are their data centres ISO27001 certified? • Can they provide client references / client visits? • How easy is it to get your data back in the case you decide to part ways • Do they have an SLA? • Is their infrastructure adequately resilient? • Do they have experience providing services to your industry? • Who „owns‟ the data? www.iconnyx.com © Copyright 2012. All rights reserved.
  • 21. VITAL Managed IT • VITAL Managed IT Services • Managed LAN • Virtual Desktop • Hosted Exchange www.iconnyx.com © Copyright 2012. All rights reserved.
  • 22. Hosting & Connectivity • Internet & MPLS Connectivity – DSL, Leased Line, Ethernet services nationwide • Hosted Telephony – Cloud-based IP telephony • Managed Hosting - Dedicated Servers - 100% Uptime SAN Hosting - Virtual Cloud hosting – Online data backup www.iconnyx.com © Copyright 2012. All rights reserved.
  • 23. Ease of Access www.iconnyx.com © Copyright 2012. All rights reserved.
  • 24. Background – International Executive Search est. 1999 – Highly mobile – Looking eastward: Geneva, Singapore & Hong Kong – Company-wide CRM system Requirements – Standardised IT across all the offices including access to CRM – DR/Business continuity assured Solution – Combination of Managed LAN & Virtual Desktop „Cloud‟ services – Upgrade to latest MS software, e-mail & 24/7 user support Benefits – Low setup and running costs of IT in new offices – Standardisation of IT business systems across organisation – Flexibility to work from any office www.iconnyx.com © Copyright 2012. All rights reserved.
  • 25. Summary • Cloud... – Is causing a lot of confusion – Is generally right for businesses, but it needs some thought to implement it correctly for your business – Has many variations that can continually adapt • Talking to an open, flexible Cloud provider is key that you can build a relationship with over a period of time www.iconnyx.com © Copyright 2012. All rights reserved.
  • 26. Q&A Questions? Tim Walker Managing Director, Iconnyx Email. tim.walker@iconnyx.com Mob. 07776 238235 www.iconnyx.com © Copyright 2012. All rights reserved.