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CloudStack – Never heard of it!
Giles Sirett
CEO, ShapeBlue
Giles.sirett@shapeblue.com
Twitter: @ShapeBlue
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
 10:30-11:05
 Giles Sirett: the challenges we face in terms of awareness & market
perception
 11:05 – 11:40
 Mark Hinkle: opportunities for better promoting Apache CloudStack to
improve awareness and to reduce friction due to lack of brand awareness
 11:40 – 12:15
 Aaron Delp & Ken Hui: ways to get started in Social Media including Twitter,
Blogging, Podcasting, and Video Creation (The Social Media Pyramid) as
tools for both personal and community involvement
Our own “mini – track”
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
 CEO of ShapeBlue
 Been working with ACS since late 2011
 PMC member & Committer Apache CloudStack
 Chairman – European CloudStack user group
 Declaration: I’m a business guy
 Also: Physicist, ex-programmer, husband, runner, Dad, rugby
coach
About Me
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
My Qualifications for this subject
Weaknesses
Being focused on a single
technology as an expert can
be a good differentiator, but
also means the target market
is considerably smaller.
Threats
Much of the company's success
depends on CloudStack's success. If
OpenStack takes off as much as its
participants hope, will CloudStack be
less relevant?
451 Research, Feb 2014
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
“CloudStack –
Never heard of
it!”
Architect at unnamed
company that now runs a
200 host production ACS
environment
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
So we have a
perception
problem then
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
The good news first
www.shapeblue.com CloudStack Collaboration Conference 2012
Apache
CloudStack is
great
software “We could see
CloudStack was a
game changer”
John Gillam, CTO,
BT Cloud
www.shapeblue.com CloudStack Collaboration Conference 2012
CloudStack Users
www.shapeblue.com CloudStack Collaboration Conference 2012
10
CloudStack Users 2.0
www.shapeblue.com CloudStack Collaboration Conference 2012
11
CloudStack Users 3.0
www.shapeblue.com CloudStack Collaboration Conference 2012
200+ active contributors,
7o+ organisations
Now 72 86 committers
Our Community is great
www.shapeblue.com CloudStack Collaboration Conference 2012
Our community is driven by users
www.shapeblue.com CloudStack Collaboration Conference 2012
So, what’s the problem then ?
www.shapeblue.com CloudStack Collaboration Conference 2012
________ ___ is the smallest amount of fissile
material needed for a sustained nuclear chain
reaction.
Critical Mass
www.shapeblue.com CloudStack Collaboration Conference 2012
This is an asymmetric situation
www.shapeblue.com CloudStack Collaboration Conference 2012
Cloud
OpenStack
www.shapeblue.com CloudStack Collaboration Conference 2012
Our main defence play
We are production ready,
we’re easy to install. That
other thing you’re
considering isn’t
www.shapeblue.com CloudStack Collaboration Conference 2012
So, onto the problems that we CAN control
www.shapeblue.com CloudStack Collaboration Conference 2012
Don’t shoot
Don’t shoot the
messenger
www.shapeblue.com CloudStack Collaboration Conference 2012
Problem #1
We do NOT engage customers well
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
The world according to ASF
The roles
• Users
• Contributors
• Committers
• PMC
• Customers?
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
The most important participants in the project are people who use our
software. Users can contribute to the Apache projects by providing
feedback to developers in the form of bug reports and feature
suggestions. As well, users can participate in the Apache community by
helping other users on mailing lists and user support forums. Users who
participate in the project through any mechanism are considered to be
Contributors
The most important participants in the project are the
people who don’t contribute directly to the project.
They are the people who influence others in order to
allow them to use our software. They are the customers
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
The FOSS adoption cycle
Contributors
Committers
Development
Adoption
Users
@ShapeBlue #CloudStack #CCCNA14 CloudStack Collaboration Conference NA 2014
The FOSS adoption cycle
Contributors
Committers
DevelopmentCustomers
Adoption
Users
Marketing
Perception
Engagement
www.shapeblue.com CloudStack Collaboration Conference 2012
Making a key technology choice
I think we need to do
cloud
www.shapeblue.com CloudStack Collaboration Conference 2012
Making a key technology choice
We do
Cloud
www.shapeblue.com CloudStack Collaboration Conference 2012
Making a key technology choice
Look at
our clouds
www.shapeblue.com CloudStack Collaboration Conference 2012
Making a key technology choice
We’re
better
than the
others
because…
www.shapeblue.com CloudStack Collaboration Conference 2012
Everybody
else says
we’re
great
Making a key technology choice
www.shapeblue.com CloudStack Collaboration Conference 2012
All our
customers
Making a key technology choice
www.shapeblue.com CloudStack Collaboration Conference 2012
You have to
choose us
Deal
www.shapeblue.com CloudStack Collaboration Conference 2012
I think we need to do
cloud….I’ll think I’ll
phone CloudStack
www.shapeblue.com CloudStack Collaboration Conference 2012
“Subscribe to @Users – we’re all nice guys”
www.shapeblue.com CloudStack Collaboration Conference 2012
Problem #2
We rely on volunteer marketing
Not enough in the asymmetric world
www.shapeblue.com CloudStack Collaboration Conference 2012
Problem #3
Once we engage customers, how can they
support us ?
User>Contributor>Committer>
Customer > ????
www.shapeblue.com CloudStack Collaboration Conference 2012
Problem #4
Our largest contributor has a $dayjob
Citrix do not sell CloudStack
No incentive at grassroots level
Waiver: Citrix created this thing, that was visionary. Citrix spend $$$$ in supporting
this project. They are our biggest contributor and, without their hard work, events
like this wouldn’t happen …..today
www.shapeblue.com CloudStack Collaboration Conference 2012
Problem #5
The ASF has the best OSS governance
model…
Prohibits direct commercial support for
project
www.shapeblue.com CloudStack Collaboration Conference 2012
Problem #6
Not enough users become contributors
www.shapeblue.com CloudStack Collaboration Conference 2012
Problem #7
“I could see the
tumbleweeds
blowing through
your community”
CEO of SDN startup
Mailing lists don’t demonstrate
activity well to outside world
www.shapeblue.com CloudStack Collaboration Conference 2012
Summary
 A great product, great community
 Perception & awareness problems
 Our structure doesn't let us engage well with
customers
 Need for more coherent marketing
 How do we fix it ?
CloudStack – Never heard of it!
Giles Sirett
CEO, ShapeBlue
Giles.sirett@shapeblue.com
Twitter: @ShapeBlue

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Cloudstack never heard of it

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